Brach Madrid - Evok Collection

Hotels
9.5 (171 reviews)
20 Calle Gran Vía , Madrid , es

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beautiful design
Friendly staff
Great location
Comfortable beds
Cons:
Service delays
Limited breakfast options
Missing items in the room

Categories

Cleanliness
8.69
Generally good but some attention to detail needed as items were missed.
Service
9.66
Friendly staff but some service delays noted.
Location
10
Excellent location close to attractions and amenities.
Room Quality
9.98
Unique and beautifully designed rooms with comfortable beds.
Amenities
9.68
Stylish decor and quality amenities, though some items were missing.
Value for Money
9.64
Overall good value considering the experience and location.
Food and Beverage
8.69
Mixed experience with limited breakfast options.
Overall Experience
9.68
A generally positive experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:39

Property Description

Luxurious Amenities
Experience 5-star luxury with city views, indoor pool access, and impeccable concierge service.

Elegant Rooms
Indulge in comfort with air conditioning, flat-screen TV, Blu-ray player, and a modern private bathroom.

Dining Excellence
Savor a delicious breakfast with various menu options and dine at the on-site restaurant offering diverse cuisine choices.

To secure your stay at Brach Madrid - Evok Collection and immerse yourself in unparalleled luxury, book now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 171 reviews
Cleanliness: 8.69
Service: 9.66
Location: 10
Room Quality: 9.98
Amenities: 9.68
Value for Money: 9.64
Food and Beverage: 8.69
Overall Experience: 9.68
R
Robert couple de
10
2026-05-08 via Nuitee
N
Narjisse couple ae
9
2026-05-08 via Nuitee
R
Robert couple de
10
2026-05-08 via Nuitee
J
Jessica couple nl
10
Exceptional service, beautiful decor
Pros:

Exceptional service, beautiful decor

2026-05-06 via Nuitee
C
Catherine couple fr
10
Charmant séjour ! L'hotel est magnifique.Bravo à tout le personnel efficace, compétent et à l'écoute
Pros:

délicieux copieux varié

Cons:

l' éclairage de la salle de bain insuffisant. J avais demandé 2 couettes, ce que vous avez fait, je suggère que vs mettiez des couettes individuelles plutôt que des doubles, un peu encombrantes :))

2026-05-05 via Nuitee
R
Rune Johan family_with_children es
10
2026-05-04 via Nuitee
N
Nils Petter solo_traveller se
10
2026-05-03 via Nuitee
A
aurélie couple fr
10
Fantastique
Pros:

Tout
Emplacement
Décoration
Personnelle aux petits soins

Cons:

Rien

2026-05-03 via Nuitee
T
Toni44 couple hr
10
You wont regret if you stay here
Pros:

Hotel is beautiful with many details and very attentive staff. Location is perfect. I would highly recommend the hotel and will probably come back.

Cons:

Just a heads up. I don't like concept of partially paid breakfast. Either included or not. All other options are bad, especially for night price. I believe signage in hotel could be better as I did not know for rooftop, where is a pool etc. I could guess but no need to guess as hotel is really good.

2026-05-03 via Nuitee
N
Njood couple sa
9
Pros:

Excellent location, professional staff, stunning interior, delicious restaurant

Cons:

The pillows aint comfortable and they don't have pillow menu
The room service was not very communicative

2026-05-02 via Nuitee
A
Alice couple ch
3
Terrible rooms. Bazar style accommodation.
Pros:

The Staff is exceptional! Astrid, Diego, Laura at the Concierge are absolute top notch professionals!
The food at the hotel is very good.

Cons:

The layout of the rooms is an absolute disaster. Imagine your bed in the middle of a bazar. It is supposed to be “ the style “ of the hotel having all kind of “ exhibited stuff all over the room” buy it ends up being the liability. There is not a table to eat, work, write a note at!
I found the stay stressful and more over disrespectful.
I should not have to eat my food on Bed! pretty disgraceful sitting in the middle of the bed and having your hamburger because the hotel prefers to provide my room with a guitar 🎸 instead of a table…
The beds are terrible by the way!🙈

2026-04-28 via Nuitee
M
Magdalena couple es
10
Muy linda opción
Pros:

La cama, la ambientación, el desayuno, el personal.

Cons:

El wc está separado de la sala de baño, estilo francés. Horrible y muy incómodo.

2026-04-28 via Nuitee
E
ERIC family_with_children fr
9
Beautiful, elegant and staff super helpful all around
Pros:

Beautifully decorated and smooth all around. Some people might not like the reception picarde in the first floor but that is part of the charm of this beautiful building.

Cons:

Not much

2026-04-27 via Nuitee
M
Manuela couple de
9
2026-04-26 via Nuitee
P
Paulina solo_traveller gb
9
Excellent and beautiful boutique stay
Pros:

The visual elements were absolutely stunning!

Cons:

The location and Phillipe Stark design were wonderful, the beds were beyond comfortable, and the windows were very soundproof!

2026-04-22 via Nuitee
S
Salem couple ae
9
قائمه رائعه
Pros:

الفندق موقعه في وسط واهم شارع في مدريد كل شي جنبك ومطل على الشارع الغرف واسعه ومرتبه ونظيفه الفندق تقريبا جديد وفي نسبة عازل صوت قويه يعني ما تسمع ابد صوت الازعاج اللي في الشارع خدمة الغرف متميزه الفطور رائع ومتنوع وتستطيع تطلب اللي تريده يجهزونه عندهم مسبح داخلي يعني صغير وصالة رياضه ايضا صغيره وسونا وغيرها وسبا قبل لا اسكن قرات تعليقات احد النزلاء الخليجيين قالوا انه الغرفه فيها شطاف أنا خذت سويت ولكن الشطاف غير متوفر الفندق الناس اللي فيه متميزين في خدمتهم وتوفير اي شي يحتاجه النزيل

Cons:

لا يتوفر لوبي في الفندق او اي مكان تجلس فيه السعر مرتفع مقابل الخدمات مثل لا يوجد موقف لا يوجد مرافق واسعه مثل ماذكرت المسبح صغير جدا وصالة الرياضه ايضا يعني هذا الفندق فقط للسكن لا يوجد فيه اي مرافق ممكن تستخدمها بشكل مميز

2026-04-21 via Nuitee
P
PHILIPPE couple fr
10
Superbe
Pros:

Un équipe toujours présente et à l’écoute. Décontractée et agréable.

Cons:

Rien

2026-04-20 via Nuitee
J
Jane solo_traveller gb
10
Beautiful room and staff were very helpful
2026-04-19 via Nuitee
S
Suzanne couple nl
9
2026-04-12 via Nuitee
G
Guillaume couple fr
10
2026-04-11 via Nuitee