Sofitel Xi'an On Renmin Square

Hotels
•
Sofitel
8.9 (832 reviews)
No. 319, Dongxin Street , Xi'an , cn

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
8.36
Some reviews mentioned problems with bathroom cleanliness and older facilities.
Service
9.53
Staff were consistently described as helpful, polite, and accommodating.
Location
9.07
Located close to the Old City Wall and shopping areas, but some found it inconvenient.
Room Quality
8.82
Rooms were praised for being spacious, though some complained about outdated features.
Amenities
8.85
Facilities were adequate, with a nice breakfast, though some amenities were lacking.
Value for Money
8.81
Standard quality for this hotel tier.
Food and Beverage
8.56
Breakfast had variety but varied in quality according to some guests.
Overall Experience
9.23
Overall satisfaction with a few caveats related to room and bathroom quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:25

Property Description

Luxurious Amenities
Sofitel Xian On Renmin Square boasts an indoor heated pool and a luxurious spa, perfect for relaxation and rejuvenation. Guests can also enjoy the convenience of Wi-Fi throughout the property.

Gourmet Dining
With 4 restaurants and 3 bars on-site, guests can indulge in a variety of culinary experiences. From Shaanxi dishes to authentic Italian cuisine, there's something to satisfy every palate.

Convenient Location
Situated just a 10-minute walk from major attractions like Bell Tower & Drum Tower and Muslim Street, and a short drive from Xi'an Railway Station, Sofitel offers both convenience and luxury for your stay.

Book now to experience the perfect blend of elegance and comfort at Sofitel Xi'an On Renmin Square.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CNY 0 per person per night when using an available cot.
    Children up to and including 11 years old stay for CNY 0 per person per night when using an existing bed.
    Children up to and including 12 years old stay for CNY 0 per person per night when using an available extra bed.
    People 13 years old and over stay for CNY 350 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 832 reviews
Cleanliness: 8.36
Service: 9.53
Location: 9.07
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 8.56
Overall Experience: 9.23
M
Margot • couple • au
6
2026-06-19 • via Nuitee
A
Alberto • couple • es
8
2026-06-18 • via Nuitee
M
Marjorie • solo_traveller • us
9
Very satisfied
Pros:

Excellent

2026-06-18 • via Nuitee
A
Alla • solo_traveller • us
9
Pros:

Staff was amazing, the room was huge, the location is walkable

2026-06-17 • via Nuitee
K
kedar nath • solo_traveller • in
9
Comfortable stay at Xi'an
Pros:

The room and the hotel were very comfortable. The staff was also very helpful.

Cons:

The location was a bit away from all the attractions, but that said, it was just a short cab ride to mostly everything.

2026-06-14 • via Nuitee
C
Caroline • solo_traveller • de
10
100% Empfehlenswert
Pros:

Das Hotel war der Hammer. Wir hatten eine Junior Suite und das Zimmer war unglaublich. Ich finde hier auch das Preis Leistungsverhältnis absolut top. Das Frühstück war im Preis mit drin und war unglaublich gut. Die Auswahl war riesig, egal auf was man Hunger hatte, man hat es bekommen. Von traditionellen frisch gekochten chinesischen Köstlichkeiten bis hin zu knusprigen Waffeln, Sushi,frisches Obst usw., absolut perfekt und mit einer sehr hohen Qualität. Das Hotel ist egal wohin man schaut, super sauber und sehr schön und hochwertig eingerichtet. Wir kommen gerne wieder

Cons:

Es gibt nicht zu bemängeln, es war alles top

2026-06-14 • via Nuitee
E
Edo • couple • nl
8
Pros:

De doorman Andy die perfect Engels sprak en goede tips gaf! Hij was ontzettend attent en meedenkend. In tegenstelling tot andere werknemers in het hotel was hij goed verstaanbaar en zeer behulpzaam.

2026-06-14 • via Nuitee
B
Bogdan Catalin • extended_group • be
8
Good stay
Pros:

Elegant, very comfortable Suite, good breakfast.

Cons:

Internet connection by hotels’s wifi is Very poor, almost unusable. Staff did not want to give me any of Accor benefits even if I am Gold member. Hotel is far from the area with Drum Tower and Bell Tower.

2026-06-13 • via Nuitee
K
Kirilenko • solo_traveller • ru
9
Pros:

Персонал молодцы.. Питание отличное. Расположение очень удачное и до метро и для прогулок. Хороший бассейн.
Поздравление на ДР отдельная благодарность.

Cons:

Мы жили в 3ем в 2ух комнатном номере. Однако 3 суток из 4 нам приносили всего на двоих - воду, полотенца и тд. Просьба быть внимательнее.

2026-06-13 • via Nuitee
D
DALETE BRAGA • extended_group • br
10
2026-06-12 • via Nuitee
A
Alannah • extended_group • ie
3
Pros:

The “single bed” in the family suites is just a hard, wooden additional bed added to the room. Maybe would be okay for a child but very uncomfortable and definitely not suitable for an adult

2026-06-11 • via Nuitee
S
Stuart • couple • gb
9
2026-06-09 • via Nuitee
A
An ting • solo_traveller • tw
8
是個讓人感到舒服和服務良好的飯店！不過，房間品質不一，且對顧客訂的房間服務不夠清楚！有些可惜！
Pros:

感覺住在很高級的飯店中！

Cons:

床有些不舒服！感覺應該換床墊了！還有廁所洗手台周邊有許多發黃和坑洞，會讓人覺得很髒！

2026-06-09 • via Nuitee
P
Preethi • solo_traveller • gb
10
I had a fantastic stay
Pros:

Beautiful hotel great location, very helpful staff

Cons:

Can’t think about anything

2026-06-09 • via Nuitee
M
Myriam • family_with_children • fr
8
Pour une nuit c’était bien
Pros:

L’emplacement

Cons:

Rien

2026-06-08 • via Nuitee
F
Federica • couple • it
9
Pros:

Struttura a 5 stelle,

Cons:

Nulla

2026-06-07 • via Nuitee
B
Brian • couple • tt
9
2026-06-06 • via Nuitee
K
Kevin • couple • nl
1
Sofitel in Xi'an used to be a star location and hotel, just like most Sofitel hotels which I love. But sadly it is n
Pros:

The location is very nice. In the center of Xi'an with easy access to the wall gates, the bell tower and a lot of tasty restaurants.

Cons:

The lack of service and a list of bad experiences. 1. Arrived in my room to a clogged toilet from a previous guest, having to wait 1.30 for service after multiple calls. 2. Had a bathroom that was flooded everytime I toke a shower and the damage was visible everywhere on the walls with mold in the grime. 3. A nail sticking out of the floor between the bathroom and room that penetrated my foot which started bleeding heavily. 4. Being locked out of my toom twice in a 3 night stay (just at once both cards didn't work). And after all this, I ended up complaining and the staff repsonse was the following: Sorry please come back to us and we will make your next stay better, nothing further.
The spa is also well bellow par, smells and is rated by the government as a dirty establishment 😔.

2026-06-05 • via Nuitee
B
Boguslaw • solo_traveller • fr
9
Pros:

Emplacement, communication, confort, très bon petit déjeuner et choix importants des solutions pour le diner. Excellent rapport qualité / prix.

2026-06-05 • via Nuitee
*
*lau • couple • ch
7
One night in Xi'an
Pros:

This hotel has a lot of potential, but it still has room for improvement. The staff are fantastic—exceptionally kind, helpful, and always willing to assist—and they speak excellent English. The breakfast is very good, although allergen information is not provided, which is something I would expect from a hotel in the Accor chain.

The area is very quiet, located on the outskirts of the city, yet the city center can still be reached comfortably on foot. The nearest metro station is only about a 5-minute walk away, making it easy to reach the trains stations. It is also in a very convenient location for booking a DiDi ride to visit the Terracotta Army.

One thing to note is that the hotel can be a bit difficult to find using navigation apps, as directions are not always clear. It is worth contacting the hotel in advance and asking for detailed instructions on how to reach the property.

Our room was very spacious, but unfortunately, that is where the positives end.

Cons:

The room is quite dated, and the ceilings are low—not only in the room itself but throughout the entire guest-room wing. This is a shame because the lobby is spacious, bright, and gives a much better first impression.

Overall, I expected much more from a Sofitel. The room felt somewhat claustrophobic, dark, and not particularly comfortable. That said, it was clean, and the bathroom was large, bright, and well maintained.

2026-06-02 • via Nuitee