Ace Hotel and Swim Club Palm Springs

Hotels
7.7 (652 reviews)
701 East Palm Canyon , Palm Springs , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice pool area
Cons:
High food prices
Loud music
Dated rooms

Categories

Cleanliness
7.3
Some rooms reported to be poorly maintained with sound insulation issues.
Service
8.8
Staff received positive mentions for their responsiveness.
Location
8.8
Great location mentioned, with a pleasant atmosphere.
Room Quality
7.3
Rooms described as dated and needing upgrades.
Amenities
8.3
Pool area and atmosphere were liked, but some amenities like coffee service were lacking.
Value for Money
6.8
Food and drink prices considered high relative to experience.
Food and Beverage
6.3
Food prices frequently criticized; restaurant deemed too expensive.
Overall Experience
8
Mixed sentiments lead to a balanced overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:12

Property Description

Modern Oasis in Palm Springs

Contemporary Comforts: Indulge in the stylish guestrooms equipped with modern amenities like flat-screen TVs, MP3 docking stations, and luxurious bath products, offering stunning views of the city, pool, or mountains.

Relaxation and Recreation: Unwind by one of the 2 outdoor pools or treat yourself to a rejuvenating massage at the full-service spa after a workout in the fitness center. The outdoor fireplace adds a cozy touch to your evenings.

Culinary Delights: Experience delectable American cuisine at King's Highway restaurant, sourced from seasonal and organic ingredients. End your day with a creative cocktail at The Amigo Room bar for a perfect evening.

Book now to experience the perfect blend of luxury and leisure at Ace Hotel and Swim Club in Palm Springs!

Important information:

The resort fee is applicable per room per night and includes wireless internet access, bicycle rentals and access to the swim club and the gym.

Parking is not Included in the resort fee and it will cost 10 USD + tax per car per night.

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 652 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 8.3
Value for Money: 6.8
Food and Beverage: 6.3
Overall Experience: 8
I
Ioannis • solo_traveller • gr
10
Pros:

A beautiful hotel, absolutely spotless, and very modern. The room was spacious, comfortable, and exceptionally clean, with everything we needed for a great stay. The pool was also fantastic, and the staff at the reception were extremely friendly and helpful. Overall, everything was excellent, and we were very happy with our stay. 10/

Cons:

The only thing we didn't particularly like was that the room was a little dark. We would have preferred the lighting to be a bit brighter, especially when getting ready or checking in. Other than that, absolutely everything was perfect!

2026-08-25 • via Nuitee
A
Alexander • solo_traveller • gb
9
Pros:

Nice vibe, nice staff, beautiful property.

Cons:

Food very overpriced for what it is. Appx 10usd for a small bottle of water seems extortionate given the weather and lack of shop options

2026-08-23 • via Nuitee
S
sophie • extended_group • fr
10
2026-08-21 • via Nuitee
S
Sally • family_with_children • us
10
2026-08-21 • via Nuitee
T
Thomas • family_with_children • fr
7
2026-08-18 • via Nuitee
J
Julia • couple • us
10
I love Ace. I always come back
Pros:

Vibe

Cons:

No DJ after 9pm

2026-08-17 • via Nuitee
J
Jason • extended_group • us
8
2026-08-17 • via Nuitee
C
Chelsea • couple • us
10
2026-08-14 • via Nuitee
S
Selwyn • couple • au
7
Pros:

check in was very well handled by Luke

Cons:

lunch was not great---chicken /beef kababs --chicken was fine --beef was inedible ---overpriced also
Main pool too crowded & noisy
Access to smaller pool too difficult
Mattress not great & bed was too low---room was a bit "tired--needs refurbishment
Undercover parking would have been helpful in the extreme heat

2026-08-10 • via Nuitee
P
Peter • couple • us
10
2026-08-09 • via Nuitee
P
Patrice • family_with_children • fr
5
2026-08-05 • via Nuitee
D
Dina • family_with_children • us
10
2026-08-03 • via Nuitee
X
Xander • family_with_children • nl
6
Prima verblijf, inrichting van kamers matig.
Pros:

De locatie

Cons:

De kamers waren wat rommelig ingericht, met houten platen achter het bed en gekke gordijnen die niet helemaal goed sloten waardoor er veel licht in de kamer kwam.

2026-08-02 • via Nuitee
C
Chelsea • family_with_children • gb
8
Lovely staff , nice food , clean rooms. Wouid come back
Pros:

We stayed midweek and it was great. Chilled. Lovely staff pool could be cooled. But other than that it was great

Cons:

Probably not the best with teens as there was an all male group drinking in the pool all day. Wouldn’t recommend families at the weekend as it’s a party vibe

2026-08-02 • via Nuitee
M
mark • family_with_children • gb
5
UN ACE STAY. AVOID WEEKENDS WITH KIDS
Pros:

I’ve been to this property 8 times at least
Location wise it’s great but every time I go back it just feels so tired

Cons:

You can’t use the pool FRI SAT or SUN IF you have kids ? This is a new rule and it’s hugely poor, you’re paying for the “ swim club “ but you only get half the amenities - yet they are the most expensive nights ???

We were given 3 free passes to Palm Springs surf club as compensation which was kind (thank you Jono ) but the pssses do not work … FRI SAT OR SUN …


A black coffee is $10 ??
Across the street it’s $4.50

I get it if the hotel was so beautiful but honestly the amount of hair. Pimple patches and tissues floating in the pool are just really really poor.

The staff are great, I think they are doing a good job trying to make the place still fun, but honestly this place is tired and I don’t think the new management cares

2026-07-23 • via Nuitee
A
Angelica • family_with_children • se
7
2026-07-21 • via Nuitee
M
Moises • couple • us
2
Besides our incident, which I'm hope is reviewed by a hotel, the overall experience was OK
Pros:

It's a nice place. Nice pool good food good coffee spot.

Cons:

So my girlfriend and I stayed August 17 and checked out August 19 on our last night at around 2:30 in the morning. Someone opened our door and went into our room. I immediately was awake in fright and thinking this was a break-in, but the person said that they had given him the wrong key!

This happened the second time a few minutes later where I knocked on the door to tell the person to stop and then again a third time when he yelled back, "so sorry this is a mistake from the front desk. They keep giving me the wrong key."upon checkout that morning at 11 AM. We asked the front desk to see if there's anything we can do and there was nothing that could be done. The only thing that was reversed was a $50 service room charge for that day which was not acceptable I have submitted a claim for at least a day to be refunded, which I'm hoping is reviewed and acknowledged. I also do hope that there are learning opportunities for the front desk to ensure that this does not happen to any other person as this could have been worse.

2026-07-20 • via Nuitee
J
james • solo_traveller • us
8
2026-07-19 • via Nuitee
C
Caroline • extended_group • gb
8
Lovely hotel with a fantastic vibe. Great staff. Lots of fun, probably more suited to adults than families
Pros:

The vibe is fantastic, the staff are lovely. Really helpful and so kind. Lovely pool.
Good food offerings. Happy hour in the week. Great DJ’s at the weekends. Lots of fun!

Cons:

The pool is lovely but gets very busy during Fri, Sat, Sun - lots of day guests come in as there are DJ’s. I was a bit concerned about how clean the pool was especially as it’s open 6am to 2am. The room was lovely, cool tent like vibe. You have to request a clean if you want it done daily, floor of room doesn’t get mopped so is a bit dirty. The lovely room service staff will swap your towels though if you just ask for new ones. Location a bit off the main strip but on site restaurants and bars offering great pool side or diner breakfast, brunch and dinner offerings to suit everyone.

2026-07-15 • via Nuitee
K
kimberly • couple • us
10
Pros:

The property was so aesthetically pleasing, we had a great time everything was very clean.

2026-07-14 • via Nuitee