Bolontiku Boutique Hotel Member of the Cayuga Collection

Hotels
9.3 (92 reviews)
Punta de Piedra Nitum, San Andres Peten , Flores , gt

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Cons:
Limited food options
Some amenities missing

Categories

Cleanliness
9.09
The hotel is described as clean and comfortable, but some areas could be improved.
Service
9.99
The service is praised as excellent and attentive throughout several reviews.
Location
9.6
The hotel is situated in a beautiful and convenient location, ideal for relaxation.
Room Quality
9.55
Rooms are reported to be spacious, comfortable, and provide good amenities.
Amenities
8.58
Some amenities are missing, such as basic toiletries that are usually expected.
Value for Money
9.04
The pricing is considered high for certain offerings, like food options.
Food and Beverage
8.59
There are some comments on limited food options and high prices for food.
Overall Experience
9.99
Overall, guests express a high level of satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:26

Property Description

Luxurious Lakeside Retreat
Situated on the shores of Peten Itza Lake, Bolontiku Boutique Hotel & Spa offers a modern escape just a short boat ride away from Flores Island.

Exquisite Dining and Relaxation
Indulge in international and local cuisine at the on-site restaurant, or unwind with a drink at the fully stocked bar. The outdoor pool provides a perfect spot for relaxation after a day of exploring.

Convenient Amenities and Activities
Enjoy free Wi-Fi, breakfast, and air-conditioned rooms overlooking the lake. The hotel's tour desk can assist in arranging exciting activities like cycling and island tours.

Book now for an unforgettable lakeside experience at Bolontiku Boutique Hotel & Spa.

Important information:

Bolontiku has a dock for guests to arrive by boat, and the tour desk can help arrange activities like island tours.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 92 reviews
Cleanliness: 9.09
Service: 9.99
Location: 9.6
Room Quality: 9.55
Amenities: 8.58
Value for Money: 9.04
Food and Beverage: 8.59
Overall Experience: 9.99
L
Laura • family_with_children • de
10
2026-04-11 • via Nuitee
B
Bernd • couple • de
10
2026-04-09 • via Nuitee
V
Valeria • couple • co
6
Buen sitio. Mala comida
Pros:

La vista en general desde el sitio.

Cons:

La alimentación. En general no era buena y muy reducida la carta; y estando tan lejos no tienes más opciones.

2026-04-07 • via Nuitee
A
Antonius • couple • de
10
Pros:

Schönes ruhiges Zimmer mit Aussicht auf den See. Personal war sehr hilfsbereit und freundlich. Kostenloser Boatshuttle nach Flores. Leckeres Essen im Hotel Restaurant.

2026-04-05 • via Nuitee
J
Juarez • solo_traveller • gt
10
Excelente lugar para descansar y comer bien!
Pros:

Muy cómodo!

2026-04-04 • via Nuitee
S
Stefan • couple • mx
8
Good but overprized
Pros:

Very nice and exclusive location

Cons:

Pre-prepared food, noisy while it's a place of silence that gets completely broken

2026-04-01 • via Nuitee
S
Sylwia • couple • pl
8
Great for short stay.
Pros:

Beautiful views, location on the lake shore. Quiet.

Cons:

Rather poor lunch and dinner menu, quite basic room facilities, chairs and sofas in public areas could be cleaner.

2026-03-23 • via Nuitee
J
Joris • couple • nl
7
Great hotel and amazing rooms but overal service should be revised
Pros:

Rooms were great and extras such as viewpoint, lake, pool and the hike were great. Breakfast was also quite good.

Cons:

While the property itself is beautiful, several service-related issues significantly impacted our stay.

The most concerning experience was the hotel’s boat transfer service. We confirmed via message at 8:40 PM that we could take the 10:20 PM boat. We arrived early at 9:30 PM (our own choice), but at 10:20 PM we received a message saying the boat would be “a few minutes late,” without any apology. A short delay would have been understandable, however after 30 minutes there was still no further communication.

When we called the hotel, the staff member was unhelpful and unable to provide any clear information, stating it could be “5 minutes or 20 minutes.” In the end, the boat arrived after approximately one hour, again without explanation or apology. Upon arrival at the hotel close to midnight, the property was completely dark with no staff present, and we had to find our way to the room ourselves. The following morning, no one acknowledged or apologized for the situation. What should have been a 10-minute transfer turned into nearly three hours of unnecessary inconvenience.

Additionally, the level of staff training did not match expectations for a 5-star hotel. Small but important details were often overlooked: our room was found unlocked after housekeeping despite us locking it when leaving, and service in the restaurant felt unpolished. For example, plates were cleared while one of us was still eating, we were asked about dessert while still on the main course, and staff seemed unfamiliar with items on their own cocktail menu.

A final point for management: it felt somewhat unusual that the general manager was dining alongside guests during breakfast service, ordering the same set menu at the same time. While not a major issue, it did feel slightly out of place in a luxury hospitality setting where guest experience is typically the sole focus during service hours.

Lastly, while not directly service-related, the food offering is very limited and expensive.

2026-03-20 • via Nuitee
D
David • couple • fr
9
2026-03-14 • via Nuitee
A
Arne • family_with_children • de
3
Pros:

The Hotel is hidden and blends in with its surrounding nature. The team was very nice and put forth a lot of effort.

Cons:

AC in the room was the loudest we had the entire trip. The food in the reaturant was very poor, not seasoned and tasteless. Also it made all of us sick to the stomach.

We gave some cloth for cleaning. Unfortunatelly the cloth came back destroyed, unfolded and with a bad smell.

2026-03-13 • via Nuitee
N
Nigel • couple • gb
9
Pros:

Great location overlooking the lake. Peaceful and lovely boat ride to and from Flores. All the staff were really friendly and helpful.

2026-03-12 • via Nuitee
N
Natalie • couple • gb
10
An excellent base for exploring the Flores region
Pros:

The hotel is on a beautiful clean and relaxing part of the lake with direct water access and comfortable beds around the pool. The staff could not have been more helpful, all were great but Yaneli was particularly friendly with our questions at breakfast. We found the free boat shuttles to generally be at convenient times and we only paid once for a private shuttle during our stay, at a time we preferred that day (15 USD). The spa is also excellent- the chocolate massage was one of the best massages I have had.

Cons:

As others have mentioned, the restaurant is very expensive - although we expect to be charged a premium dining in a hotel as opposed to the local area, the cheapest main for lunch or dinner was about 25 USD for a bowl of pasta. The food was tasty, but it fees a bit like taking advantage of the fact you can’t easily nip out for food due to location.

2026-03-06 • via Nuitee
J
Jozef • couple • sk
6
Pros:

Location

Cons:

Kitchen working only 8.30 PM don' t have vinotek wine are warm breakfast ok but dinner or lunch not good quality

2026-03-05 • via Nuitee
J
Jose Luis • couple • es
10
Pros:

El sitio, el.personal, la habitación, las vistas, la atención del personal y el buen trato

2026-02-27 • via Nuitee
L
Laurel • solo_traveller • us
10
Inspirational setting -architecturally pleasing -high quality beds/linens -excellent staff -dining cuisine wonderful
Pros:

Everything was absolutely beautiful

Cons:

Searching booking.com

2026-02-25 • via Nuitee
S
Stoll • couple • us
10
Pros:

Location, enjoying peaceful and wildlife around us.

Cons:

I would appreciate a microwave in the room

2026-02-12 • via Nuitee
V
Veronica • family_with_children • pa
10
2026-01-20 • via Nuitee
A
Alistair • couple • de
10
super happy engagement days in breathtakingly beautiful nature
Pros:

We celebrated our engagement at Bolontiku and we're super happy with the experience. Truly an outstanding super quiet hotel, in the middle of breathtakingly beautiful nature. The service was amazing, the staff always on point and super friendly. We booked the Temazcal on top.
We can truly recommend Bolontiku for a stay to visit Tikal, Flores - but also simply enjoy the quietude at Lake Peten Itza.

Truly a gem!

2026-01-19 • via Nuitee
A
Accalia • couple • bz
10
2026-01-19 • via Nuitee
L
Lucas • couple • br
9
Pros:

O hotel é lindo e fica localizado numa parte muito bonita do lago. Os funcionários são extremamente gentis e atenciosos.

Cons:

A comida poderia ser melhor. Mas não era ruim.

2026-01-05 • via Nuitee