Hoi An Canal House Riverside By Haviland

Hotels
9.2 (382 reviews)
30 Nguyen Du, Cam Pho Ward, Hoi An , Hoi An , vn

Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
Cleanliness Issues
Lack of Maintenance

Categories

Cleanliness
8.12
Multiple reviews reported mold and dirtiness, particularly in bathrooms.
Service
10
Staff were frequently mentioned as friendly and helpful.
Location
10
Several reviews praised the hotel for its great location.
Room Quality
8.62
Room quality was inconsistent, with some reports of issues like dampness and discomfort.
Amenities
8.62
Mentioned lack of a clean pool; basic amenities noted but some were broken.
Value for Money
9.62
Some value for the price, but others felt it wasn't worth the rating given the conditions.
Food and Beverage
8.62
No breakfast options and some broken items; food quality not mentioned.
Overall Experience
10
Mixed feelings; while there are positives, several guests reported significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:55

Property Description

Riverside Luxury at Hoi An Canal House

Scenic Views and Modern Comforts
Enjoy stunning pool, city, or river views from your air-conditioned room equipped with a flat-screen TV. Relax in your private bathroom with complimentary toiletries and slippers for ultimate comfort.

Convenient Amenities
Take advantage of the outdoor swimming pool, free Wi-Fi, business center, and 24-hour reception. Need travel tips? The tour desk staff are ready to assist you in exploring the vibrant surroundings.

Explore Hoi An's Treasures
Located near the Japanese Covered Bridge, Assembly Hall of the Cantonese Chinese Congregation, and Hoi An Historical Museum, our hotel offers easy access to the city's cultural gems.

Book now to experience a perfect blend of luxury and convenience at Hoi An Canal House.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for VND 150,000 per person per night when using an existing bed.
    People no matter the age stay for VND 250,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 382 reviews
Cleanliness: 8.12
Service: 10
Location: 10
Room Quality: 8.62
Amenities: 8.62
Value for Money: 9.62
Food and Beverage: 8.62
Overall Experience: 10
P
PAULO solo_traveller br
10
Pros:

Localização funcionários.

Cons:

Acomodação com mofo e sofá bastante sujo.

2026-04-17 via Nuitee
M
Monika solo_traveller pl
1
Cons:

W nocy wychodzą pluskwy i pogryzły wszytskich w pokoju żeńskim.
Obsługa hotelowa twierdzi, że nie ma żadnego problemu

2026-04-17 via Nuitee
N
nina solo_traveller fr
6
2026-04-15 via Nuitee
T
Tanya couple au
6
Great value for money, excellent location
Pros:

Great value for money and an excellent location

Cons:

Was a little outdated, not the cleanest

2026-04-10 via Nuitee
J
Julian solo_traveller ch
6
Zimmer top, Bad Katastrophe
Pros:

Das Zimmer war hervorragend. Relativ sauber und modern.

Cons:

Das Bad/Dusche war katastrophal… Im Untergeschoss ohne Lüftung: Erklärt sich von selbst, dass dort der Schimmel die Oberhand übernimmt.

2026-04-09 via Nuitee
A
Andrew family_with_children au
7
2026-04-08 via Nuitee
S
Stephanie couple de
1
Schlechteste Unterkunft die in Vietnam gesehen habe. Ich würde diese Unterkunft niemanden empfehlen
Pros:

Die Lage der Unterkunft war sehr zentral

Cons:

Das Personal war sehr unfreundlich und die zimmer hatten diverse Baumängel (Wasserschaden, Abprökelnder Putz an den Wänden, schimmel an den Wänden). Pool sejr dreckig und Liegen auch kaputt

2026-04-07 via Nuitee
M
Merve solo_traveller tr
1
Cons:

I slept with bedbugs in my bed the first night I stayed there. As a result, I have many bites on my body. They offered no help, only a refund for the two days I didn't stay, and said nothing else. I had to pay for laundry and pharmacy expenses myself. I thought it would be clean and safe because it was a hotel, but I definitely do not recommend it.

2026-04-07 via Nuitee
C
Chloe solo_traveller gb
7
Pros:

Nice hostel dorms, clean and semi comfortable. Good bathroom and great location.

Cons:

The pool area is so tiny

2026-04-06 via Nuitee
M
Meilodi solo_traveller ca
8
Pros:

10 minutes by walk from downtown, so not to much noise but still close enough to enjoy to vibrant city. Beds were clean.

Cons:

The bathroom did not always have toilet paper.

2026-04-06 via Nuitee
A
Alvin extended_group my
1
Sadly, not the same hotel I loved in 2024. Everything has gone downhill and is now completely ruined
Pros:

The hotel is in an ideal location, surrounded by local eateries and street food stalls. It’s also very easy to hail a Grab. It’s surprisingly quiet at night, and only about a 5 to 8-minute walk to the heart of Hoi An Ancient Town.

Cons:

The front desk staff was very unfriendly. When I couldn't find my wallet immediately during check-in, he looked visibly impatient. The air conditioning in the room wasn't cold enough, and there was a strong musty smell the moment I opened the door. To make matters worse, my key card suddenly stopped working, but there was nobody at the front desk. I couldn't find a single staff member until I walked outside the hotel and ran into a passerby who turned out to be the hotel handyman. The bathroom was incredibly smelly! The drainage system is broken—it drains so slowly that the entire bathroom flooded while I was showering. Even after I finished, my feet were still soaking in the water, it was totally unacceptable! Also, they clearly never clean under the bed—the layer of accumulated dust is thick and disgusting!!

2026-04-05 via Nuitee
J
JACOB NGOC-TRIEN couple us
8
Good location, but no elevator
Pros:

Close to riverwalk

Cons:

No elevator

2026-04-05 via Nuitee
L
Linh solo_traveller vn
9
2026-04-04 via Nuitee
A
Anabelle solo_traveller ca
7
Correcte
Pros:

Lit confortable et intime, bien situé, un peu à l’extérieur de l’agitation, sécuritaire. Il y a de l’eau à votre disposition pour que vous puissiez remplir votre bouteille.

Cons:

Malpropre, la douche surtout. Les salles de bain au sous sol sont horrible et remplies de mouches. Piscine avec pas beaucoup d’eau et tu as l’impression d’être dans la rue.

2026-04-03 via Nuitee
P
Parker family_with_children sg
7
Easy location!
Pros:

Very affordable and good location. Joining rooms was great. Comfy large bed. Good for a couple of nights

Cons:

Be aware that there is a hostal on the bottom floor. Pool was not the cleanest so did not use. Not super glam but nice enough for a short stay

2026-04-02 via Nuitee
A
Anna-Lena solo_traveller de
9
2026-04-01 via Nuitee
T
tess solo_traveller fr
6
Pros:

Bon emplacement

Cons:

Personnel désagréable
Chambre pas assez nettoyé, salle de bain pareil. La douche est restée bouché 4 jours pour +5 filles

2026-04-01 via Nuitee
R
Reetu solo_traveller in
10
Totally worth your money
Pros:

The property is so beautiful. Girls dorm has washroom inside the room which was a great relief. Staff is helpful. Location is away from chaos and still close to center.

2026-03-31 via Nuitee
M
Merve family_with_children nl
4
Teleurstellend, voldoet niet aan verwachting
Pros:

Het enige goede wat ik kan vermelden is dat de kamer lekker ruim is, en het bed lekker groot is en dat de locatie van het hotel goed is. Verder erg teleurstellend.

Cons:

Bij inchecken moesten we ineens een opslag van 3,8% betalen boven het bedrag van Booking.com. Smoes was dat het bank opslag was, maar volgens mij gaan zij daar niet over. Eenmaal in de kamer hing er een ongelofelijke schimmelstank. De foto's op booking.com zijn opgepoetst en veel mooier dan de werkelijkheid. Kamer is gedateerd en dat onder de vlekken. Veel aankoekte viezigheid in de badkamer, hygiene is echt ver te zoeken. Barslechte internetsnelheid, kon amper normaal websites laden. Schoonmaakster maakte in nog geen 3 minuten de kamer 'schoon', bestond alleen uit bed opmaken, prullenbak legen, handdoeken vervangen en wc rollen bijvillen. Van schoonmaken dus niet echt sprake. Verder hele grote kier bij de balkondeur, hierdoor kwamen er muggen naar binnen en hadden we last van veel geluid van buiten. Tot slot: reken niet op het zwembad gebruiken, zag er totaal niet schoon uit.

Oh ja, en als ze tranfer aanbieden om op te halen vanaf de luchthaven: niet doen. Ze rekenden 350k dong, terwijl we later zagen dat andere vervoeders hier 250k dong voor rekenen.

2026-03-30 via Nuitee
G
Giannis couple gr
9
2026-03-30 via Nuitee