Illusion Boutique "Near Beach"

Hotels
7.3 (101 reviews)
Calle 8 norte, entre 5a Avenida y Playa , Playa del Carmen , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Inadequate breakfast service

Categories

Cleanliness
5.63
Several comments indicated issues such as salty water and unclean towels.
Service
8.6
Staff was friendly, though reception service could be improved.
Location
9.14
The hotel is very central, close to the beach and local attractions.
Room Quality
6.59
While rooms are spacious, mentions of broken windows and salty water impacted the perception.
Amenities
7.12
Pool maintenance issues mentioned, along with the aging structure of the hotel.
Value for Money
7.08
The experience did not meet the expectations for price, especially regarding breakfast services.
Food and Beverage
5.63
Many complaints about the breakfast, including quality and service.
Overall Experience
8.6
Despite issues, positive staff experiences and location contributed to a decent overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:00

Property Description

Luxurious Boutique Hotel with Beach Proximity

Rooftop Terrace with Plunge Pool: Enjoy breathtaking views while relaxing in the plunge pool on our rooftop terrace.

Convenient Location: Just a short walk from the beach and 5th Avenue, our hotel offers easy access to the best of the area.

Tour Desk and Proximity to Attractions: Let us help you plan your adventures with our tour desk, and explore nearby attractions easily.

Experience the ultimate blend of luxury and convenience at Illusion Boutique Hotel By BFH. Book your stay now and make unforgettable memories.

Important information:

Please note that breakfast is served from 07:45 until 10:45 daily.

Please note that the activities and services at the beach club have an extra charge per person.

Early departures or unused nights are non refundable during all seasons.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.3
Based on 101 reviews
Cleanliness: 5.63
Service: 8.6
Location: 9.14
Room Quality: 6.59
Amenities: 7.12
Value for Money: 7.08
Food and Beverage: 5.63
Overall Experience: 8.6
B
Bruno • solo_traveller • fr
8
Pros:

la proximite avec tout les commerces

Cons:

la proximite avec les boites de nuit impossible de dormir avant 3h du mat

2026-08-05 • via Nuitee
A
Adriana • family_with_children • br
5
Pros:

Localização ótima, equipe da recepção atenciosa.

Cons:

Café da manhã não era buffet pouca opção ; chuveiro quase não saia água. Mulher não consegue lavar o cabelo.

2026-08-03 • via Nuitee
J
Jose Antonio • solo_traveller • mx
8
Pros:

Ubicación

Cons:

Habitación con detalles de mantenimiento

2026-08-02 • via Nuitee
D
Dorelvia Marina • extended_group • pa
10
2026-07-24 • via Nuitee
I
Ismael • solo_traveller • mx
10
Pros:

Todo bien, pero no le vendría mal un microondas o de mínimo una cafetera

Cons:

No me gustó el agua para bañarme era salada

2026-07-22 • via Nuitee
G
Giovana • extended_group • br
9
Boa localização para poucos dias
Pros:

A localização era ótima e as atendentes super simpáticas! A rua é somente de pedestres, mas pode chegar com o carro na frente para descarregar as bagagens. O café da manhã é bom, mas simples (tem que escolher entre tortilhas ou omelete ou frutas).

Cons:

Os quartos com janela pra rua são muito barulhentos, não há isolamento de som. A água do chuveiro vem salgada.

2026-07-16 • via Nuitee
F
fabiana • solo_traveller • ar
9
Pros:

Amabilidad de los empleados

Cons:

El desayuno

2026-07-03 • via Nuitee
R
Roberto • extended_group • it
7
Albergo ideale per pochi giorni. Personale gentile
Pros:

Posizione e il poter lasciare le valige prima del check-in

Cons:

Colazione inclusa minimale
Difficoltà nel comunicare con lo staff perché parlano poco inglese

2026-05-10 • via Nuitee
B
Bryan • solo_traveller • mx
7
No recomiendo
Pros:

La ubicación y el trato de personal

Cons:

Limpieza en general me cambiaron de una habitación muy sucia y la otra era mejor pero aun sucias

2026-05-06 • via Nuitee
G
GUSTAVO ALBERTO • extended_group • mx
10
2026-05-04 • via Nuitee
M
Marco • solo_traveller • it
8
Pros:

Posizione

Cons:

La colazione

2026-05-03 • via Nuitee
M
Maialen • couple • es
10
Muy recomendable, y buena ubicación!
Pros:

Muy buena ubicación, y con desayuno incluido!

Cons:

La habitación no estaba limpia del todo y el frigorífico no funcionaba, pero era cuestión de decirles, nostros no lo necesitamos

2026-04-29 • via Nuitee
A
Alexandra • solo_traveller • de
8
2026-04-27 • via Nuitee
A
Ana • solo_traveller • co
4
Deshonestos con las reservas pagadas con anticipación
Cons:

El mismo día de ingreso enviaron mensaje diciendo que la habitación que fue reservada y pagada, tenía un inconveniente y nos trasladaron para otro hotel más pequeño y con instalaciones deficientes. Sin embargo llegamos al hotel y al solicitar que nos dejarán ver cuál era el daño de la habitación mostraron un cuarto que se nota que hace rato no lo usan, por lo que pudimos confirmar que nuestra reserva no fue respetada y que alquilaron nuestra habitación. Eso es ser deshonestos. Además el desayuno era lo que quedara del otro hotel. Muy mal. No lo recomiendo porque no tienen seriedad en mantener las reservas. Adicional las niñas que atienden son poco formales.

2026-04-25 • via Nuitee
A
Anne • solo_traveller • ch
10
17 nuits avec petit déjeuner, agréable et pour moi confortable. Séjour dans le cadre d’un stage chamanique. Calme et rep
Pros:

L’amabilité, la serviabilité et l’humanité du personnel.
L’équipement simple et fonctionnel.
L’emplacement proche de la mer.

J’ai apprécié le fait que les chambres donnent sur une cour intérieure et de ce fait, bénéficié du calme que cela offre.

2026-04-20 • via Nuitee
K
Kamil • couple • sk
6
2026-04-16 • via Nuitee
C
César • family_with_children • mx
2
Cons:

Los cuartos son viejos, no se ven como los de la foto, el aire acondicionado tiene un olor horrible y el agua para bañarse y lavarse los dientes es salada, además a todo esto los socios hicieron una fiesta con mariachis en el mismo piso en el que nos alojamos y no pudimos descansar en toda la noche. No recomendado pésimo alojamiento.

2026-04-14 • via Nuitee
N
Norbert • family_with_children • gb
3
Pros:

Room was very clean ,most of the staff was friendly

Cons:

The third day we didn't get served with breakfast, after 1 hour waiting, we did not go for breakfast for the rest of the week, what was included in our stay.
The area was very noisy from the street until 2.30 am

2026-04-11 • via Nuitee
C
Christian • couple • ie
10
Was scared the staff was going to rob my room after all the other reviews
Pros:

Location

Cons:

Staff

2026-04-08 • via Nuitee
L
Liliana • couple • pt
5
Péssima!
Pros:

Gostei do staff e da localização.

Cons:

Os quartos cheiram a mofo e a humidade, não há limpeza diária (só a pedido na recepção). O pequeno almoço o pior que já vi, não há nada. São um mini prato de ovo com feijão. Não há nada! Os hóspedes passam fome. Se quiserem fruta tem de pedir a pagar a parte e nem sempre há. Horrível. O melhor do hotel é mesmo a localização, mas mesmo assim não se consegue dormir com a musica altissima dos bares e um galo que de manha nao para de cantarolar. Horrivel, nao voltarei.

2026-04-02 • via Nuitee