Dollywood's HeartSong Lodge & Resort

Hotels
9.7 (115 reviews)
Dollywood Resorts Boulevard , Pigeon Forge , us

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional cleanliness
Friendly staff
Great location
Beautiful amenities
Cons:
Somewhat overpriced
Food service issues
Inconsistent room features

Categories

Cleanliness
9.88
Multiple reviews mention cleanliness as exceptional.
Service
9.88
Guests highlight the helpfulness and friendliness of the staff.
Location
10
Great location mentioned multiple times, especially for access to Dollywood.
Room Quality
9.88
Rooms described as beautiful, but some complaints about bathroom features.
Amenities
10
Amenities like pools and trolleys were well appreciated.
Value for Money
9.08
Some guests found it somewhat overpriced for the experience.
Food and Beverage
8.88
Food quality was described as decent, with some issues noted in breakfast service.
Overall Experience
10
Overall a very positive experience with many repeat visits anticipated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:05

Property Description

Luxurious Amenities
Dollywood's HeartSong Lodge & Resort offers an array of luxurious amenities including indoor and outdoor pools, hot tub, fitness center, and a children's playground.

Convenient Location
Located just 2.1 km from Dollywood and within close proximity to other popular attractions such as Dolly Parton’s Stampede and The Grand Majestic Theater.

Exceptional Service
Enjoy top-notch service with a 24-hour front desk, on-site restaurant, room service, and evening entertainment for a memorable stay.

Experience the best of Pigeon Forge at Dollywood's HeartSong Lodge & Resort - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Oct 20, 2025 until Sat, Mar 21, 2026

Check-in and check-out hours:

Location

Guest Reviews

9.7
Based on 115 reviews
Cleanliness: 9.88
Service: 9.88
Location: 10
Room Quality: 9.88
Amenities: 10
Value for Money: 9.08
Food and Beverage: 8.88
Overall Experience: 10
C
Christine • couple • us
10
2026-01-21 • via Nuitee
C
Crystal • couple • us
10
2026-01-20 • via Nuitee
C
Corrie • couple • us
8
2026-01-20 • via Nuitee
N
Natasha • couple • us
10
2026-01-19 • via Nuitee
T
Tena • family_with_children • us
10
Pros:

Food was OK expensive

Cons:

Beds were hard hurt our backs

2026-01-19 • via Nuitee
Y
Young • couple • us
4
Extremely overpriced but nice activities and great pool. Good location if you’re going to Dollywood. Friendly staff.
Pros:

Beautiful location and excellent facilities and activities.

Cons:

Small room and very uncomfortable bed. Food was just so-so.

2026-01-19 • via Nuitee
L
Lisa • couple • us
10
Home away from home. I miss it already.
Pros:

Great atmosphere and amenities. We have stayed here 3 times. Very relaxing.

2026-01-14 • via Nuitee
D
Diego • extended_group • us
10
Pros:

Everything was exceptional...the country vibe, location, cleanness, the spaces provided to hangout (bar, playroom, firepit, pools). We wish we could have stayed longer.

2026-01-03 • via Nuitee
T
Tammy • extended_group • us
10
2025-12-25 • via Nuitee
K
Kenneth • couple • us
10
2025-12-16 • via Nuitee
L
Louis • couple • us
10
It is a wonderful well staffed facility
Pros:

Location, beautiful facility, wonderful staff

Cons:

Somewhat expensive

2025-12-15 • via Nuitee
L
Lisa • family_with_children • us
9
We love Dolly
Pros:

Clean, the Dolly trolley

Cons:

We only stayed 1 night so we didn’t get to experience much

2025-12-15 • via Nuitee
V
Vickie • couple • us
10
Love coming to Dollywood st Christmas
Pros:

The buffet was delicious and menu selection had something for everyone . Loved the music in the Lobby at night.

Cons:

We went to Dollywood and have done so at Christmas for a number of years. The Christmas shows in Dollywood need to be revamped as we are tired of seeing the same shows!

2025-12-13 • via Nuitee
A
Amber • couple • gb
10
Would highly recommend for couples and families
Pros:

Beautiful clean friendly staff

2025-12-04 • via Nuitee
J
Jami • family_with_children • us
10
Aesthetics, amenities, and location
Pros:

The aesthetic and location and the amenities were well worth everything.

Cons:

N/a

2025-11-28 • via Nuitee
B
Bob • family_with_children • us
9
Would stay here again especially if there was a good discount on a room.
Pros:

Decor, king bed, room layout, hotel layout, gift shop, hot tub.

Cons:

Barn door on bathroom was loud and handle rattled.

2025-11-28 • via Nuitee
R
Rebecca • extended_group • us
10
It was extremely comfortable and very beautiful
Pros:

It is rustic, but beautiful. It could not be cleaner and the people could not be more helpful.

2025-11-21 • via Nuitee
S
Sarah • couple • gb
10
2025-11-19 • via Nuitee
M
Monica • family_with_children • us
9
2025-11-18 • via Nuitee
D
Denise • family_with_children • us
10
2025-11-09 • via Nuitee