The Palm Suite at Lava Mansion

Hotels
8.5 (495 reviews)
46A, Jalan Sultan Ahmad Shah , George Town , my

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Express check-in/check-out
Hot tub/Jacuzzi
Non-smoking throughout
Front desk (limited hours)
Express check-in
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good location
Affordable
Cons:
Weak Wi-Fi
Maintenance issues with amenities
Limited parking

Categories

Cleanliness
8.08
Overall clean and comfortable but had a few mentions about shower and bathroom issues.
Service
9.05
Friendly staff who provided excellent assistance during late check-in.
Location
8.59
Conveniently located in George Town, good access to nearby attractions.
Room Quality
8.54
Spacious and well-appointed rooms suitable for families.
Amenities
8.07
Some lapses in available amenities like wardrobe space and spa functionality.
Value for Money
8.53
Affordable pricing for spacious rooms.
Food and Beverage
8.58
Cafe nearby provides a chill and picturesque dining experience.
Overall Experience
8.55
Overall satisfactory with minor issues but worth staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:02

Property Description

Luxurious Accommodation
Indulge in air-conditioned rooms with modern amenities and comfortable furnishings, ensuring a relaxing stay.

Convenient Location
Located near Northam Beach, explore popular attractions such as Rainbow Skywalk and Penang Times Square just a stone's throw away.

Exceptional Service
Enjoy a 24-hour front desk, free WiFi, and a delicious dining experience at the on-site restaurant during your stay at The Palm Suite at Lava Mansion.

To book your stay at this 4-star hotel in George Town, visit our website or call now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 495 reviews
Cleanliness: 8.08
Service: 9.05
Location: 8.59
Room Quality: 8.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
H
Hakim • couple • my
8
2026-03-14 • via Nuitee
M
MING-HSING • extended_group • tw
9
Pros:

空間大

Cons:

地點較偏僻，週邊無餐飲.便利商店

2026-03-13 • via Nuitee
Z
Zurfar • extended_group • my
10
2026-03-11 • via Nuitee
Y
Yushitra • family_with_children • my
8
2026-03-11 • via Nuitee
N
NURUL FATHIN SYAFIKA • family_with_children • my
9
2026-03-09 • via Nuitee
L
Latha • couple • my
9
2026-03-09 • via Nuitee
C
Carol • family_with_children • my
4
The hotel gave me a comfortable place to sleep.
Pros:

The beds and pillows were comfortable.
The reception staff was helpful.
The price was decent for a work trip.

Cons:

No hot water. The tub was not cleaned properly. The tap in the toilet was broken. The iron was leaking and didn't heat up properly. The sofa was uncomfortable and the throw pillows seemed dirty.

2026-03-09 • via Nuitee
C
Chang Zhang • solo_traveller • my
8
2026-03-08 • via Nuitee
M
Melissa • extended_group • my
10
2026-03-05 • via Nuitee
A
Arnniey • couple • my
9
2026-03-04 • via Nuitee
K
Khairul • family_with_children • my
1
2026-03-04 • via Nuitee
Y
YitMeng • extended_group • my
9
2026-03-03 • via Nuitee
N
nurul syuhada • family_with_children • my
10
2026-03-02 • via Nuitee
S
Shaktivishalini • extended_group • my
10
It’s a good trip comfort beds provided
Pros:

It’s suitable for youngsters who want an affordable yet good facility to enjoy

Cons:

They don’t have a lift so I twill be hard for old people to constantly leave and come back to the room

2026-03-02 • via Nuitee
M
Marea • extended_group • gb
10
2026-03-01 • via Nuitee
X
XIANGMING • family_with_children • cn
6
Pros:

酒店的服务人员很nice！

Cons:

酒店位于一栋建筑的后方，路边没有指引牌，通过Google地图导航竟然导航到死胡同里面，找起来有点困难！酒店在一楼和二楼，低楼层比较吵闹，院子里的声音传到房间里面很吵；酒店的卫生间很多蚂蚁，甚至能爬到床上！卫生间存在反臭的现象！

2026-02-28 • via Nuitee
A
Anna • family_with_children • my
8
Pros:

So far so good

Cons:

Price is abit pricy

2026-02-28 • via Nuitee
污力亞叔臺 • family_with_children • cn
8
对喜欢安静和在地体验的游客，是个不错的选择
Pros:

酒店位置在市中心附近，出门就是海边，走路十分钟就可以进入乔治市老城的核心区域，周边环境安静，房间够大，空调和热水都充足，每个楼层有两台直饮水机，日常住宿的需求基本都能满足，入住和退房也很快捷，如果不是追求豪华入住体验，这里是欣赏老城风貌的好住所！

Cons:

入住期间有一次吊扇维修，并没有提前告知，导致我们回到酒店后发现有工人在房间内，维修完成后也没有主动清洁，当然，在联系前台后，客房服务很快处理好了

2026-02-25 • via Nuitee
C
CI • extended_group • cn
1
Cons:

就在一个很偏的平房里 家具也发霉了 价格跟环境不匹配

2026-02-25 • via Nuitee
Z
Zrn • extended_group • my
8
Definitely worth to repeat. A great value for money
Pros:

The location was great, not too in the centre, but not too far.
The check-in/check-out was smooth and quick.
Room was very spacious and comfortable for the three of us

2026-02-25 • via Nuitee