The Palm Suite at Lava Mansion

Hotels
8.5 (515 reviews)
46A, Jalan Sultan Ahmad Shah , George Town , my

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Express check-in/check-out
Hot tub/Jacuzzi
Non-smoking throughout
Front desk (limited hours)
Express check-in
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good location
Affordable
Cons:
Weak Wi-Fi
Maintenance issues with amenities
Limited parking

Categories

Cleanliness
8.08
Overall clean and comfortable but had a few mentions about shower and bathroom issues.
Service
9.05
Friendly staff who provided excellent assistance during late check-in.
Location
8.59
Conveniently located in George Town, good access to nearby attractions.
Room Quality
8.54
Spacious and well-appointed rooms suitable for families.
Amenities
8.07
Some lapses in available amenities like wardrobe space and spa functionality.
Value for Money
8.53
Affordable pricing for spacious rooms.
Food and Beverage
8.58
Cafe nearby provides a chill and picturesque dining experience.
Overall Experience
8.55
Overall satisfactory with minor issues but worth staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:02

Property Description

Luxurious Accommodation
Indulge in air-conditioned rooms with modern amenities and comfortable furnishings, ensuring a relaxing stay.

Convenient Location
Located near Northam Beach, explore popular attractions such as Rainbow Skywalk and Penang Times Square just a stone's throw away.

Exceptional Service
Enjoy a 24-hour front desk, free WiFi, and a delicious dining experience at the on-site restaurant during your stay at The Palm Suite at Lava Mansion.

To book your stay at this 4-star hotel in George Town, visit our website or call now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 515 reviews
Cleanliness: 8.08
Service: 9.05
Location: 8.59
Room Quality: 8.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
N
Noorsyafiqa • extended_group • my
9
Worth the price!
Pros:

The location to the main attraction in Penang. The room accessibility.

2026-04-11 • via Nuitee
L
Lee • couple • my
10
2026-04-09 • via Nuitee
C
Catherine778 • couple • my
9
Pros:

Bilik yg sangat cantik dan selesa. 2 buah bilik yg boleh sesuai untuk 3-4 orang. Sangat bebaloi dengan harga. Tempat sgt strategic untuk jalan jalan sekitar Georgetown. Tempat makan pun dekat.

Cons:

Air mineral botol tak disediakan dalam bilik. Ada terjumpa undewear and stoking busuk penghuni lain sebelum kami checkin dlm bilik tersebut. Housekeeping sepatutnya alert dengan kebersihan ni..

2026-04-07 • via Nuitee
G
Gerald • couple • gb
10
Great stay
Pros:

Lovely lady on reception very helpful.

2026-04-05 • via Nuitee
T
tang • extended_group • my
9
Nice place to stay
Pros:

Reasonable price and convenient to the attraction place

Cons:

Will be nice if have Netflix

2026-04-04 • via Nuitee
A
Aini Hazeerah • family_with_children • my
10
2026-03-30 • via Nuitee
T
tanaletcumi • couple • my
10
2026-03-30 • via Nuitee
S
Sri • solo_traveller • id
8
2026-03-29 • via Nuitee
B
Boultif • extended_group • my
10
Pros:

Tutto perfetto

2026-03-26 • via Nuitee
A
Anna • family_with_children • my
7
2026-03-25 • via Nuitee
M
Mohd Ridzuan • solo_traveller • my
9
In general, the stay is very comfortable and worth the price.
Pros:

Very clean.

Cons:

The separator between shower and toilet.

2026-03-25 • via Nuitee
R
Rizal • extended_group • my
8
Pros:

There is no breakfast in the hotel

2026-03-25 • via Nuitee
S
SY • extended_group • my
8
2026-03-23 • via Nuitee
S
Soo • extended_group • my
7
2026-03-22 • via Nuitee
D
DAVD LEONG • extended_group • my
7
Pros:

Planty of parking

Cons:

No

2026-03-20 • via Nuitee
M
Mohan • extended_group • my
10
2026-03-19 • via Nuitee
T
Toshiaki • family_with_children • jp
6
Pros:

The room was spacious and very stylishly designed. The bed was soft and comfortable, making it easy to relax. There was also ample parking space available. I appreciated being able to watch movies on Netflix during my stay.

Cons:

I was really looking forward to using the bathtub, but unfortunately the drain stopper didn’t seal properly, causing water to leak out. As a result, I couldn’t fill the tub beyond about 15 cm. I reported this to the reception, and they responded quickly, but the issue was not resolved before I checked out. Additionally, the water temperature would drop after running for a while, making it only lukewarm.

2026-03-18 • via Nuitee
Y
Yap • family_with_children • my
8
2026-03-17 • via Nuitee
S
Syed Ali Ehsan • extended_group • my
10
2026-03-17 • via Nuitee
S
Shah Ray • couple • my
10
Pros:

Bersih

2026-03-15 • via Nuitee