Kim's Family Hotel

Hotels
8.9 (77 reviews)
78 Vườn Đào , Ha Long , vn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Air conditioning
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great beds
Lovely hosts
Good value for money
Clean and spacious rooms
Cons:
Noise from local venue
Inconvenient location
Limited food options nearby

Categories

Cleanliness
8.98
Room was clean and large, but some concerns noted about bathroom cleanliness.
Service
9.95
Hosts are lovely and very helpful, providing excellent service throughout the stay.
Location
7.99
Location on a hill offers great views but is inconvenient and hard to access.
Room Quality
8.94
Rooms are spacious, clean, and well-equipped with good amenities.
Amenities
8.47
Amenities provided were satisfactory, though some concerns about cleanliness of common areas.
Value for Money
9.43
Excellent value for money given the services and amenities.
Food and Beverage
8.48
Limited food options nearby, with difficulties in food delivery.
Overall Experience
8.95
Despite some noise issues and location challenges, overall a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:11

Property Description

Charming Accommodation in Ha Long

Convenient Amenities: Enjoy free parking, a garden, and a shared lounge during your stay at Tom's Family Hotel. The 24-hour front desk and concierge service ensure all your needs are met promptly.

Comfortable Rooms: Relax in air-conditioned rooms with modern amenities such as a flat-screen TV, fridge, and free WiFi. The private bathrooms feature complimentary toiletries and some rooms offer scenic city views.

Nearby Attractions: Explore Ha Long's popular spots like Bai Chay Beach and Ha Long Queen Cable Car located just a short distance from the hotel. Don't forget to visit Vincom Plaza Ha Long for shopping and entertainment.

Ready to experience a delightful stay at Tom's Family Hotel? Book now for a memorable trip to Ha Long!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 100,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 77 reviews
Cleanliness: 8.98
Service: 9.95
Location: 7.99
Room Quality: 8.94
Amenities: 8.47
Value for Money: 9.43
Food and Beverage: 8.48
Overall Experience: 8.95
M
marticarrara • family_with_children • it
10
2026-03-01 • via Nuitee
D
Dmitrii • couple • kz
10
2026-02-27 • via Nuitee
F
Felix • extended_group • no
10
Pros:

The owner Kim is really nice

2026-02-26 • via Nuitee
J
Jaroslav • couple • cz
10
The best of the best!!! 🙌
Pros:

The owner (Kim) is an absolute legend. He organized a barbecue for us. Absolutely fantastic. He provided a ton of information about what to visit, ferry schedules, places at the Cat Ba island. This place is an absolute must!

2026-02-25 • via Nuitee
A
Anderson • solo_traveller • us
10
Pros:

Amazing people, it felt like I was a adopted son or something lmao.

2026-02-10 • via Nuitee
D
Domas • family_with_children • lt
10
2026-01-31 • via Nuitee
T
Tessa • couple • it
8
Carino
Pros:

Struttura pulita, letti comodi e acqua calda

Cons:

La colazione inclusa non si trova nella struttura dove si dorme ma in un’altra sempre dello stesso proprietario. La vasca da bagno è inutilizzabile perché priva di tappo.

2026-01-29 • via Nuitee
L
Lisa • couple • fr
7
2026-01-28 • via Nuitee
M
Moria • couple • es
10
Very friendly atmosphere with a real travel vibe. Clean room with a spacious balcony, perfect for relaxing and socialisi
Pros:

The room has a balcony and is very spacious.

Cons:

Nothing.

2026-01-25 • via Nuitee
A
Alexandre • family_with_children • fr
9
2026-01-21 • via Nuitee
L
Larissa Sophie Johanna • solo_traveller • vn
9
2026-01-19 • via Nuitee
L
Luyến • couple • vn
8
2026-01-19 • via Nuitee
A
Alessandro • family_with_children • it
10
Pros:

La disponibilità
Della famiglia

Cons:

Nulla

2026-01-16 • via Nuitee
N
noel howard • solo_traveller • es
10
Great place to stay for a few days.
Pros:

Nice size room, very clean. Breakfast was very tasty.

2026-01-12 • via Nuitee
W
Woolley • couple • au
10
Good value for money
Pros:

Stay was what was expected. We arrived very late and couldn’t find the location and the owner helped immensely

2026-01-11 • via Nuitee
J
jean jacques • family_with_children • fr
6
Pros:

La tranquillité, la gérants sympathique.

Cons:

Un peu éloigné de tout, obligé d'avoir un scooter mais en janvier il faisait frais pour profiter de la soirée.
Pdj, et surtout pas d'endroit adéquate pour e prendre. Manque de propreté. Ne pas trop regardé, sous les lits 😄.
C'est un hébergement pour des jeunes.

2026-01-09 • via Nuitee
C
Charlie • couple • gb
10
The most perfect place i couldnt recommend enough
Pros:

This property was nothing but perfect, a short walk from all the shops. Beautiful clean rooms with hot water, good wifi, large windows, comfy beds and perfect facilities including pool table, badminton and table tennis. Our hosts were incredible helping us with anything we needed. A lovely family with a lovely homestay. Couldnt recommend any more

Cons:

I didnt like that i only had time to stay for one day

2026-01-04 • via Nuitee
C
Célia • extended_group • fr
10
Pros:

Tout été parfait

2026-01-03 • via Nuitee
N
Nicolas • family_with_children • fr
10
Superbe hôtel avec belle vue
Pros:

Le personnel est très sympathique et disponible. La chambre était spacieuse et très propre. L'espace commun est un peu petit mais agréable. Ça grimpe un peu pour aller à l'hôtel à pied mais le quartier est calme et la vue très dégagée jusqu'à la baie.

Cons:

La répartition sur plusieurs bâtiments à une centaine de mètres peut surprendre mais pour moi c'était un détail.

2026-01-01 • via Nuitee
A
AM • family_with_children • ch
10
Billard Villa , Sea View
Pros:

Everything

Cons:

Nothing

2025-12-24 • via Nuitee