Terrestre, a Member of Design Hotels

Le personnel manquait d’hospitalité et d’explications sur le lieu : visite et détails du lieu et des services proposés.
Le personnel parle très peu anglais, la communication était difficile.
Le beach bar n’est pas abouti comparé au standing de l’hôtel.
L’offre culinaire n’est pas à la hauteur des attentes de la clientèle.

Las ventanas no tiene cristal, el baño esta al aire libre y no tiene forma de cerrarse por lo que en la noche se meten murciélagos a la habitación, al mismo tiempo es facil que te vean en el baño desde el exterior de la habitación.

1. First, the hotel is impossible to find. From the main road, you are presented with a fork and it isn’t clear which one to go down. Down that small road, it is not even clear once you arrive at the hotel.

2. My wife and I did not feel safe in the property. The shower backs on to an exposed and open wall, which sits next to a path. It would be very easy for someone to jump through in the middle of the night and into the room, or during the day to steal belongings

3. It is a solar powered hotel which means there is limited lighting around the room and the premises generally. You will walk to dinner in pitch black through unlit sandy paths. Also, this means the shower is cold in the morning.

4. The half board dinner menu is a set menu with one meat/fish option and another vegetarian. We were only told on the last night after asking that we could order (any pay additionally for) eating from the lunch menu.

5. The room’s pool was dirty on arrival. It was only after messaging on Day 3 that someone came and cleaned it.

6. Amenities such as shower gel and towels were not replaced.

7. The ‘spa’ consists of one room and on our arrival on Saturday we were originally told there was no massage appointments available until Thursday. On compliant, this was rectified.

Demasiado caro para lo que es capaz de ofrecer. Muchísimos mosquitos en la habitación, muy mal servicio, comida muy decepcionante..

1. Service / operations (not 5-star level): The welcome felt impersonal and overly administrative. There was no real introduction to the property (its story, the architect, or the sustainability/renewable-energy angle), which is a missed opportunity given the concept. Communication and logistics were unreliable: reception stopped responding regarding airport transport; when we arrived, no driver was there and we waited about an hour in the sun with little clarity. A similar issue happened at checkout: our taxi arrived ~40 minutes late and the response from reception was not proactive and lacked apology/ownership. The staff seemed confused most of the times and seemed like had no experience in hospitality.
2. Food: The dinner experience did not match the positioning/price point. Desserts were very basic and, overall, flavors and execution were underwhelming—especially in the evening.
3. Spa: Beautiful space, but the hammam was not working.
4. Room practicality / comfort: While visually beautiful, the room setup is not very functional. The main fan was not strong enough and the backup fan was very noisy. There were many mosquitoes; the hotel could improve this with better screening/sealing between the outdoor shower and the room and/or a mosquito net.
5. Amenities: Not enough towels in the room—two towels for two guests is insufficient.
6. Cleanliness: The sink area appeared not properly cleaned (signs of moisture/mildew).

do NOT eat there, food is awful - plain green salad as a starter, a fried melanzani slice decorated with plum pieces on tzatziki - who tf creates such a dish? portions were tiny, we left hungry. almost no one speaks english, not even bits.