Hotel Golden Galaxy - Santacruz East

Hotels
6.1 (105 reviews)
Nehru Road , Mumbai , in

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Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services
Poor service
Dirty rooms
Location near slums

Categories

Cleanliness
4.3
Mixed reviews on cleanliness, with some guests mentioning dirty walls and floor.
Service
4
Service received negative feedback, with guests reporting various issues.
Location
2
Poor location near slums mentioned as a major downside.
Room Quality
2.2
Rooms received negative feedback on cleanliness and lack of proper amenities.
Amenities
3.5
Guests highlighted issues with amenities like the non-functional shower and lack of basic facilities.
Value for Money
3.5
Guests considered the overall experience did not justify the price.
Food and Beverage
7.3
Positive feedback on breakfast and restaurant services.
Overall Experience
6.2
Mixed reviews with some positive and negative feedback, leading to an average rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-01 04:58

Property Description

Convenient Location
Situated close to popular attractions like Prithvi Theatre and Phoenix Market City Mall.

Comfortable Rooms
Air-conditioned rooms with flat-screen TV, private bathroom, and free toiletries.

Great Services
Enjoy 24-hour front desk, airport transfers, room service, and free WiFi.

To book your stay at Hotel Golden Galaxy - Santacruz East for a convenient and comfortable experience, visit our website now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.1
Based on 105 reviews
Cleanliness: 4.3
Service: 4
Location: 2
Room Quality: 2.2
Amenities: 3.5
Value for Money: 3.5
Food and Beverage: 7.3
Overall Experience: 6.2
G
GEERISHI RAJ • couple • mu
3
2026-03-23 • via Nuitee
N
Nishchay • couple • in
1
2026-03-18 • via Nuitee
S
Shubham • solo_traveller • in
7
2025-10-01 • via Nuitee
S
Sandip • couple • in
10
2025-08-10 • via Nuitee
L
Lakshmi • review category business travellers • in
1
Bad
2025-04-28 • via Nuitee
D
Dubey • young couple • in
1
Bad
Pros:

Room is not good

2025-03-22 • via Nuitee
S
Shyam • review category business travellers • in
1
Never ever go to this hotel
Pros:

Nothing

Cons:

Everything

2025-02-04 • via Nuitee
I
Igor • young couple • ee
3
If you are from europe it could be a very interesting experiment, but I wouldn't repeat it by myself
Pros:

At least we have had two separate beds and own lavatory. In a room they have aircondition.

Cons:

1) Location - be careful, the hotel is located near the slums.
2) Dirty walls and floor
3) no window inside the room
4) The shower didn't work, a bucket and a ladle were offered. It turned out to be very convenient, we realized this only on the third day

2025-02-01 • via Nuitee
P
Prakash • young couple • in
10
Exceptional
Pros:

Good

Cons:

Good

2025-01-21 • via Nuitee
S
Sankla • young couple • in
6
Pleasant
Pros:

NA

Cons:

NA

2024-12-31 • via Nuitee
K
Koranne • with friends • in
8
Very good
2024-12-30 • via Nuitee
S
Safwan • solo traveller • gb
2
Would not recommend, only the staff were the highlight
Pros:

Staff were good

Cons:

Very dirty, walls were sticky and dirty, bed was not very clean. Cockroaches and insects everywhere. Towels and divert were not changed once in the four days I was there.
Very noisy guests,

2024-12-18 • via Nuitee
P
Perma • family with young children • in
2
Very poor
2024-12-12 • via Nuitee
N
Nv • young couple • in
5
Passable
Pros:

The rooms were clean and the staff were good.

Cons:

It was a very small space, felt like being crushed. In one of the rooms the AC did not work. The bedsheets had dust on them. There were no food facilities nearby.

2024-12-09 • via Nuitee
G
Girishkumar • group • in
6
Pleasant
Pros:

Good but mosquitoes are there needs to spray anti mosquito or repellent to be use

Cons:

Need to improve dirty smelling in room

2024-11-20 • via Nuitee
T
Tom • review category business travellers • in
6
Pleasant
2024-11-16 • via Nuitee
Z
Zameer • solo traveller • in
1
I would never visit again!
Cons:

There were at-least 100 cockroaches in the room. Walls weren't cleaned for years. The room was stinking.

2024-10-02 • via Nuitee
V
Vamsikrishna • review category business travellers • in
7
Good
2024-09-09 • via Nuitee
T
Tlan • with friends • in
8
Very good
2024-08-13 • via Nuitee
D
Dsouza • young couple • in
3
Poor
2024-08-10 • via Nuitee