SureStay by Best Western Channelview Houston East

Hotels
SureStay Hotel by Best Western
7.7 (224 reviews)
16939 I 10 E , Channelview , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Good location for some
Bed was comfortable
Cons:
Cleanliness issues
Poor service and rude staff

Categories

Cleanliness
5.2
Reviews mentioned multiple cleanliness issues including blood stains, roaches, and a dirty room.
Service
8.7
Mixed sentiments; some found staff rude and unhelpful, yet there were mentions of service being standard.
Location
8.2
Some reviews indicated concerns about safety and location issues.
Room Quality
7.2
Poor condition of rooms highlighted; issues with appliances, cleanliness, and general upkeep.
Amenities
7.2
Disappointment regarding lack of expected amenities such as a kitchenette and shampoo.
Value for Money
6.7
Many felt they did not receive the value expected for the price paid.
Food and Beverage
9.2
Some positive mentions but overall insufficient comments on food services.
Overall Experience
9.2
General dissatisfaction expressed, but some enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:43

Property Description

Convenient Location and Amenities
Located with easy access to I-10, Studio 6 Channelview TX Baytown West offers free Wi-Fi, premium TV channels, and ample on-site parking for various vehicles.

Comfortable Accommodations
Each guest room is furnished with a satellite TV, microwave, fridge, and work desk. Guests can also take advantage of the guest launderette during their stay.

Nearby Attractions
Explore Downtown Houston, Baytown Nature Center, and Royal Purple Raceway, all just a short drive away. Plus, major companies like ExxonMobil and Chevron are conveniently close to the property.

Book your stay at Studio 6 Channelview TX Baytown West now for a convenient and comfortable experience!

Important information:

Please note that a maximum of 1 pet is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 18 kg or less.

When travelling with pets, please note that a deposit applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 224 reviews
Cleanliness: 5.2
Service: 8.7
Location: 8.2
Room Quality: 7.2
Amenities: 7.2
Value for Money: 6.7
Food and Beverage: 9.2
Overall Experience: 9.2
B
Breanna couple us
10
Fun
Pros:

It was Fun.staff was great Gladys was awesome

2026-07-13 via Nuitee
D
Dannalla couple us
10
A Great Experience
Pros:

Staff were kind and had a great set up. They made me feel welcome. Ms.Gladys even brought food..

Cons:

Nothing it was a great stay and great staff. thank you Ms.Gladys and Night Crew...

2026-07-12 via Nuitee
D
David solo_traveller us
10
Pros:

The manager n assistant was super friendly n helpful

Cons:

The beds a lil hard

2026-07-07 via Nuitee
J
JIMMY solo_traveller hn
8
2026-06-19 via Nuitee
J
josue couple us
6
2026-05-09 via Nuitee
L
Leigh Ann extended_group us
5
2026-04-25 via Nuitee
G
Georg solo_traveller de
3
2026-04-25 via Nuitee
H
Hannah family_with_children us
4
2026-04-22 via Nuitee
E
Elizabeth solo_traveller us
10
The extra $100 cash pet fee for every "rebook" because you can't extend is ridiculous.!
Pros:

The staff is friendly. And the price can't be beaten in the area.

For animals, it is only $10 a day up to $100 per stay, so I'm glad it doesn't go any higher. And they only take that payment in cash, so that's a little harder, but doable. No receipt though.

The tub is wider and a little longer than what we're used to, so that's a major plus!

I have only seen 2 medium size roaches since we've been here... So that's good, I guess.?
We for sure have not seen any bedbugs, ants, spiders, etc.

They wash blankets and sheets every Wednesday, so that's a plus.

They wash towels every Mon, Wed, & Fri, so another plus.?

You need a key to get in from every door from the outside, major plus.

The TV works.

Cons:

The pictures are fake.
The icebox is no taller than 4ft, and that's freezer included. The pictures show a full size icebox and freezer, but this is a mini fridge with a tiny freezer on top.

The description says, and the pictures show a "kitchenette" with the burner and coffee machine in every room, but they are non existent. You only get a 6inch sink you can barely fit your hands in to wash them. We had to buy our own burners and didn't even bother with a coffee pot. You can "borrow" their burner whenever you like, but that's just awkward when you work nights and feel bad waking people up just to cook. Or go borrow it 2-3 times a day, depending on what it is your making or cooking throughout the day, for the day, every day.

There are no snacks in the vending machine besides this one lonely pack of I think cookies. Besides that, it is completely bare.

The soda vending machine doesn't work either. Once again, you have to go to the front desk and inquire about a soda and I guess buy it there. At least, that's what the paper states that's taped to the front of the machine.

The wifi is spotty at night, and sometimes it just completely turns off.

The chair in the room is broken. There is no way to stop the chair from leaning too far back and making you look at the ceiling while you feel like you're about to fall backwards.

There is a place for an iron, they even give you an ironing board, but no iron.

The bottom drawer of the dresser is stuck, and I think I seen someone's clothes in there, but can't open it enough to really see.

They don't give complimentary shampoo, conditioner, toothpaste, toothbrush, etc. Only 2 tiny clear plastic cups and a single small bar of soap.

The fire alarm is Super annoyingly sensitive and will go off for a little heat from cooking. And it is driving us bonkers with a very loud chirping every 10 seconds, 37 seconds, 23 seconds, and/or 16 seconds.

2026-04-15 via Nuitee
E
Elizabeth solo_traveller us
2
The pet fee and system malfunction should be on THEM NOT US!!!!
Pros:

Tub size

Cons:

Instead of being able to extend the stay, we have to rebook and pay an EXTRA $100 cash for a pet!!! That is ridiculous!!! We've already paid $255 EXTRA and will have to pay ANOTHER $100 cash soon because their system doesn't allow Extending your stay. It only allows a Rebook...

2026-04-15 via Nuitee
W
Willie couple us
8
2026-04-09 via Nuitee
H
Huntsberry family_with_children us
1
Pros:

Nothing

Cons:

Everything

2026-04-01 via Nuitee
A
Andrea family_with_children us
6
2026-03-15 via Nuitee
O
Octavia family_with_children us
1
Cons:

Uncomfortable and room was dirty

2026-02-28 via Nuitee
W
Willie couple us
7
2026-02-26 via Nuitee
K
Kaitlyn couple us
9
2026-02-14 via Nuitee
M
Moreno extended_group us
10
2026-01-31 via Nuitee
M
Moreno extended_group us
10
2026-01-31 via Nuitee
D
Dannalla Cook couple us
7
2026-01-22 via Nuitee
C
Christy solo_traveller us
9
2026-01-21 via Nuitee