SureStay by Best Western Channelview Houston East

Hotels
•
SureStay Hotel by Best Western
7.5 (229 reviews)
16939 I 10 E , Channelview , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Quiet location
Pet friendly
Very friendly/helpful staff (Gladys, manager, assistant)
Nice people
Fun/great overall experience
Easy food delivery / near local park
Cons:
Bedbugs reported in room
Beds a little hard

Categories

Cleanliness
3.5
Several guests reported bedbugs in the room — cleanliness is a major negative for this property.
Service
9.5
Multiple reviewers praised staff, specifically Gladys, and noted managers/assistants were friendly and helpful.
Location
8.5
Described as very quiet and near a local park — good for peaceful sleep and convenience.
Room Quality
6
Mixed: guests noted beds were a little hard and there were bedbug issues affecting room comfort.
Amenities
8
Pet-friendly policy noted and ease of food delivery (DoorDash) mentioned — positive on basic amenities.
Value for Money
7.5
Standard quality for this hotel tier.
Food and Beverage
8
Staff offered food (Ms. Gladys brought food) and DoorDash availability noted — generally positive for F&B access.
Overall Experience
9
Overall stays described as fun and great with very friendly staff, though marred for some by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:33

Property Description

Convenient Location and Amenities
Located with easy access to I-10, Studio 6 Channelview TX Baytown West offers free Wi-Fi, premium TV channels, and ample on-site parking for various vehicles.

Comfortable Accommodations
Each guest room is furnished with a satellite TV, microwave, fridge, and work desk. Guests can also take advantage of the guest launderette during their stay.

Nearby Attractions
Explore Downtown Houston, Baytown Nature Center, and Royal Purple Raceway, all just a short drive away. Plus, major companies like ExxonMobil and Chevron are conveniently close to the property.

Book your stay at Studio 6 Channelview TX Baytown West now for a convenient and comfortable experience!

Important information:

Please note that a maximum of 1 pet is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 18 kg or less.

When travelling with pets, please note that a deposit applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 229 reviews
Cleanliness: 3.5
Service: 9.5
Location: 8.5
Room Quality: 6
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 9
H
harrison • couple • us
9
Pros:

Clean and spacious rooms.courtious staff

2026-11-04 • via Nuitee
H
harrison • couple • us
10
Pros:

Friendly staff

2026-11-04 • via Nuitee
A
Aguirre • couple • us
10
2026-11-01 • via Nuitee
L
La Nissan • solo_traveller • us
10
Pros:

Very quiet place, good for a peaceful sleep

2026-10-29 • via Nuitee
B
Breanna • couple • us
8
Pros:

The staff . Door dash and local park

2026-10-20 • via Nuitee
B
Breanna • couple • us
10
Pros:

It was cool pet friendly

2026-10-20 • via Nuitee
J
Jason • couple • us
3
It was ok besides the bedbug problem
Pros:

Nice people

Cons:

Had bedbugs inside the room

2026-10-08 • via Nuitee
J
Jones • solo_traveller • us
10
2026-08-13 • via Nuitee
B
Breanna • couple • us
10
Fun
Pros:

It was Fun.staff was great Gladys was awesome

2026-07-13 • via Nuitee
D
Dannalla • couple • us
10
A Great Experience
Pros:

Staff were kind and had a great set up. They made me feel welcome. Ms.Gladys even brought food..

Cons:

Nothing it was a great stay and great staff. thank you Ms.Gladys and Night Crew...

2026-07-12 • via Nuitee
D
David • solo_traveller • us
10
Pros:

The manager n assistant was super friendly n helpful

Cons:

The beds a lil hard

2026-07-07 • via Nuitee
J
JIMMY • solo_traveller • hn
8
2026-06-19 • via Nuitee
J
josue • couple • us
6
2026-05-09 • via Nuitee
G
Georg • solo_traveller • de
3
2026-04-25 • via Nuitee
L
Leigh Ann • extended_group • us
5
2026-04-25 • via Nuitee
H
Hannah • family_with_children • us
4
2026-04-22 • via Nuitee
E
Elizabeth • solo_traveller • us
2
The pet fee and system malfunction should be on THEM NOT US!!!!
Pros:

Tub size

Cons:

Instead of being able to extend the stay, we have to rebook and pay an EXTRA $100 cash for a pet!!! That is ridiculous!!! We've already paid $255 EXTRA and will have to pay ANOTHER $100 cash soon because their system doesn't allow Extending your stay. It only allows a Rebook...

2026-04-15 • via Nuitee
E
Elizabeth • solo_traveller • us
10
The extra $100 cash pet fee for every "rebook" because you can't extend is ridiculous.!
Pros:

The staff is friendly. And the price can't be beaten in the area.

For animals, it is only $10 a day up to $100 per stay, so I'm glad it doesn't go any higher. And they only take that payment in cash, so that's a little harder, but doable. No receipt though.

The tub is wider and a little longer than what we're used to, so that's a major plus!

I have only seen 2 medium size roaches since we've been here... So that's good, I guess.?
We for sure have not seen any bedbugs, ants, spiders, etc.

They wash blankets and sheets every Wednesday, so that's a plus.

They wash towels every Mon, Wed, & Fri, so another plus.?

You need a key to get in from every door from the outside, major plus.

The TV works.

Cons:

The pictures are fake.
The icebox is no taller than 4ft, and that's freezer included. The pictures show a full size icebox and freezer, but this is a mini fridge with a tiny freezer on top.

The description says, and the pictures show a "kitchenette" with the burner and coffee machine in every room, but they are non existent. You only get a 6inch sink you can barely fit your hands in to wash them. We had to buy our own burners and didn't even bother with a coffee pot. You can "borrow" their burner whenever you like, but that's just awkward when you work nights and feel bad waking people up just to cook. Or go borrow it 2-3 times a day, depending on what it is your making or cooking throughout the day, for the day, every day.

There are no snacks in the vending machine besides this one lonely pack of I think cookies. Besides that, it is completely bare.

The soda vending machine doesn't work either. Once again, you have to go to the front desk and inquire about a soda and I guess buy it there. At least, that's what the paper states that's taped to the front of the machine.

The wifi is spotty at night, and sometimes it just completely turns off.

The chair in the room is broken. There is no way to stop the chair from leaning too far back and making you look at the ceiling while you feel like you're about to fall backwards.

There is a place for an iron, they even give you an ironing board, but no iron.

The bottom drawer of the dresser is stuck, and I think I seen someone's clothes in there, but can't open it enough to really see.

They don't give complimentary shampoo, conditioner, toothpaste, toothbrush, etc. Only 2 tiny clear plastic cups and a single small bar of soap.

The fire alarm is Super annoyingly sensitive and will go off for a little heat from cooking. And it is driving us bonkers with a very loud chirping every 10 seconds, 37 seconds, 23 seconds, and/or 16 seconds.

2026-04-15 • via Nuitee
W
Willie • couple • us
8
2026-04-09 • via Nuitee
H
Huntsberry • family_with_children • us
1
Pros:

Nothing

Cons:

Everything

2026-04-01 • via Nuitee