Hilton Garden Inn Kota Kinabalu Tuaran

Hotels
•
Hilton Garden Inn
7.9 (223 reviews)
No. 1, Jalan Indai Mimpian Jadi , Tuaran , my

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
First aid kit available
Shared stationery like menus, pens are removed
Face masks for guests available
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Beautiful resort
Friendly staff
Complimentary tours
Cons:
Poor customer service
Cleanliness issues
Limited nighttime activities

Categories

Cleanliness
6.86
Several reviews mention dirty surroundings and dusty rooms.
Service
9.33
Staff is friendly, but some training is needed.
Location
7.87
Secluded location may not suit everyone, but beautiful sunsets have been noted.
Room Quality
8.32
Rooms are comfortable but had issues with cleanliness and amenities.
Amenities
7.35
Limited activities and issues with Wi-Fi access.
Value for Money
6.81
Many reviews suggest the experience does not justify the pricing.
Food and Beverage
7.36
Breakfast is considered simple and lacking variety.
Overall Experience
9.33
Beautiful setting and rooms, but several operational issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 17:59

Property Description

Luxurious Amenities

Indulge in the outdoor swimming pool, restaurant, bar, and free WiFi offered at Borneo Beach & Mangrove Resort.

Comfortable Accommodation

Relax in air-conditioned rooms equipped with modern amenities like a flat-screen TV, safety deposit box, and private bathroom.

Convenient Location

Located near major attractions such as Filipino Market Sabah and Tuaran River, this non-smoking property offers easy access to explore the area.

Book your stay at Borneo Beach & Mangrove Resort for a memorable experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 223 reviews
Cleanliness: 6.86
Service: 9.33
Location: 7.87
Room Quality: 8.32
Amenities: 7.35
Value for Money: 6.81
Food and Beverage: 7.36
Overall Experience: 9.33
K
Kee harmizalena • family_with_children • my
6
2026-04-05 • via Nuitee
J
Joanne • extended_group • my
8
2026-03-31 • via Nuitee
D
Dorothy • couple • my
9
Great location, beautiful place,clean, and spacious rooms. We really enjoyed our stay here. Definitely will come back ag
Pros:

A lot activities can do with your children. The room is clean. And most important part is, the water is flowing very fast.

Cons:

Can improve the restaurant menu and the quality of foods.
Myb can put room slipper & put shower mat in front of the bathroom, toilet door.

2026-03-26 • via Nuitee
S
Siow • extended_group • my
7
Pros:

The breakfast was good. The surrounding area looked clean and tidy. Since it was a rainy day when we visited, we were unable to enjoy all the facilities there.

2026-03-25 • via Nuitee
N
Natalie • extended_group • my
8
2026-02-13 • via Nuitee
F
Fahmy Azfy • family_with_children • my
9
Overall quite satisfied with the staying even nothing much to do.
Pros:

The accommodation.

Breakfast - Good
Dinner (Buffet) - Almost good (some food is tasty, some overly do)

Cons:

The facilities. Nothing much to do except swim in the pool. Not much entertainment for kids.

2026-01-29 • via Nuitee
A
Amanda • couple • my
8
Good. Can be better with trained receptionist.
Pros:

Overall ambience.
The outdoor activity.
Manage to watch fireflies on a cruise. Memorable!

Cons:

The reception.
1.5 hours to check in? What an experience.

2026-01-28 • via Nuitee
V
Valencia • extended_group • my
10
2026-01-27 • via Nuitee
R
Rainky • couple • my
10
Pros:

The view. Awesome!

2026-01-26 • via Nuitee
N
Noor Hafiz Zaidi • couple • my
8
2026-01-24 • via Nuitee
N
NISA • couple • my
10
Pros:

the best place for healing

Cons:

the quality of food

2026-01-21 • via Nuitee
O
omar • family_with_children • my
3
Pros:

The reception counter staff were inefficient.
We booked 5 rooms. Check in was supposed to be at 3.00 PM, but we only received the last room at 5.30 PM.

Some rooms had no towels at all. Even after requesting them, we had to ask three times before they were delivered and not all rooms received towels.

2026-01-20 • via Nuitee
K
Keiko • family_with_children • cn
10
Beautiful restaurant, comfortable room, nice walking beach
Pros:

Very beautiful resort, restaurant is great, nice resting areas by the beach, sometimes you can see free-range cows resting there which is stunning; pool is very lively; staff is very friendly; and we went for a mangrove river cruise in the morning, which is special; room is a lot nicer than I expected, very comfortable. All in all, it's good value, I certainly would go back if I'm in the area again.

2026-01-19 • via Nuitee
N
Noorazila • couple • my
9
2026-01-19 • via Nuitee
H
Hajairi • extended_group • my
8
2026-01-13 • via Nuitee
I
Ikmal Jabilin • family_with_children • my
10
2026-01-10 • via Nuitee
N
noor • extended_group • my
3
2026-01-09 • via Nuitee
Z
Zaldy Jones • family_with_children • my
7
They are polite and friendly.
Pros:

I like the variety of food during breakfast. Add hot chocolate drinks next time.

Cons:

During the downpour, some areas of certain buildings got rain water leaking.

2026-01-08 • via Nuitee
R
rahmah • couple • my
10
2026-01-07 • via Nuitee
K
Katarína • extended_group • sk
4
Odľahlý hotel bez motivácie vrátiť sa späť
Pros:

Waiter Max in the restaurant was very helpful and nice. Size od the bed. Size od bathroom was sufficient, good toilettaries.

Cons:

Our rooms were not ready upon arrival, when we wanted to have drinks at bar while waiting, bartender said we cannot order drinks before 4pm. Electricity went down few times. When neighbours from other room moved out, hotel staff started to renovate the next room and spoiled the air with glazure on wood. The smell was poisoning. Sea quite far from rooms.

2026-01-07 • via Nuitee