Hilton Garden Inn Kota Kinabalu Tuaran

Hotels
•
Hilton Garden Inn
7.9 (274 reviews)
No. 1, Jalan Indai Mimpian Jadi , Tuaran , my

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful resort
Friendly staff
Complimentary tours
Cons:
Poor customer service
Cleanliness issues
Limited nighttime activities

Categories

Cleanliness
6.86
Several reviews mention dirty surroundings and dusty rooms.
Service
9.33
Staff is friendly, but some training is needed.
Location
7.87
Secluded location may not suit everyone, but beautiful sunsets have been noted.
Room Quality
8.32
Rooms are comfortable but had issues with cleanliness and amenities.
Amenities
7.35
Limited activities and issues with Wi-Fi access.
Value for Money
6.81
Many reviews suggest the experience does not justify the pricing.
Food and Beverage
7.36
Breakfast is considered simple and lacking variety.
Overall Experience
9.33
Beautiful setting and rooms, but several operational issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 17:59

Property Description

Luxurious Amenities

Indulge in the outdoor swimming pool, restaurant, bar, and free WiFi offered at Borneo Beach & Mangrove Resort.

Comfortable Accommodation

Relax in air-conditioned rooms equipped with modern amenities like a flat-screen TV, safety deposit box, and private bathroom.

Convenient Location

Located near major attractions such as Filipino Market Sabah and Tuaran River, this non-smoking property offers easy access to explore the area.

Book your stay at Borneo Beach & Mangrove Resort for a memorable experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 274 reviews
Cleanliness: 6.86
Service: 9.33
Location: 7.87
Room Quality: 8.32
Amenities: 7.35
Value for Money: 6.81
Food and Beverage: 7.36
Overall Experience: 9.33
C
Carlson • solo_traveller • tw
5
Pros:

The room were nice. Moderately decorated.

Cons:

The water pressure were not enough for us to use the bathtub.
Check-in took quite some time.

2026-07-02 • via Nuitee
Y
YUNG HOE • solo_traveller • my
5
2026-07-01 • via Nuitee
C
Cassandra • family_with_children • my
7
nice short getaway
Pros:

Breakfast was okay, room was nice and cozy. great surroundings to walk around as well, and also for the buggy services to the beachside and around the area

Cons:

due to the long weekend and too many guests, check in process took quite a while, and we also had to wait for our linen to be delivered to our room after check in. During breakfast there was also a long wait for the food/drinks to be refilled.

2026-06-30 • via Nuitee
N
Nicol • couple • my
10
2026-06-29 • via Nuitee
C
Chong • couple • my
8
2026-06-28 • via Nuitee
L
LEE • family_with_children • sg
6
New hotel to stay at Tuaran, Sabah
Pros:

Beautiful beach, swimming pool and breakfast.

Cons:

Only can choose buffet for dinner. Also, power tripped for several times during night time. Wi-Fi signal is very poor.

2026-06-28 • via Nuitee
M
Michael • family_with_children • my
5
2026-06-25 • via Nuitee
D
Denise • family_with_children • my
5
Pros:

The breakfast drinks is only few choices, i did not even had any drinks for my breakfast. The location is a bit sketchy during the way, like it does not have any lights along the way. If it is not in the map, I probably won’t go there.

Cons:

The bathroom with foul smell. It’s quite obvious when we enter the bathroom especially night time.

2026-06-23 • via Nuitee
D
Darrell Junior • couple • my
10
Nice stay.. will come again
Pros:

Room

Cons:

Long waiting time for buggy

2026-06-21 • via Nuitee
A
Alvin • couple • my
8
2026-06-20 • via Nuitee
S
saherman • family_with_children • my
10
Pros:

clean & comfort

Cons:

nyamuk banyak

2026-06-20 • via Nuitee
R
Robina • couple • au
10
Love loved the beauty and serenity.
Pros:

Substantial buffet breakfast, gorgeous rooms with huge comfy bed. Bathroom lovely with full supplies of beautiful bath and hair products Resort is immaculate with beautiful pool. Restaurant is nice but variety could be improved. Staff were super accommodating.

Cons:

It’s a little bit isolated, there’s no mini marts or anything like that near by so if you enjoy anything other than tiger or Heineken beer come prepared. Otherwise there is a bar with cocktails and spirits but it doesn’t open till 4pm

2026-06-19 • via Nuitee
C
Chen Khin • solo_traveller • my
9
Hilton Garden Inn general review
Pros:

New, clean, spacious room and toilet, friendly staff, buggy service, swimming pool, price.

Cons:

No spoon and fork in the room. WiFi signal is poor. Beach is far.

2026-06-18 • via Nuitee
C
Christinus • solo_traveller • my
5
Pros:

Staf

Cons:

Many mosquitoes,food at restaurant tidak sedap

2026-06-14 • via Nuitee
R
Rizal Ikhwan • couple • my
7
Nice stay but need improvement
Pros:

New

Cons:

Toilet drain clogging, room socket all tripped and had wait almost 1hr plus for repair. Many mosquitoes and no mosquitoes repellent or coil provided. No toiletries except soap, shampoo,
No spoon or plate .

2026-06-14 • via Nuitee
M
Myrna • solo_traveller • nl
8
Pros:

Geweldige kamer en mooie accomodatie, personeel heel vriendelijk en lief.

Cons:

De ligging van de locatie is echt een uur van de bewoonde wereld af, dit is niet te lopen en moet je steeds een Grab regelen.
Niet veel te doen bij het hotel, we hadden twee dagen regen en dan is er geen activiteit of gezellige bar waar je iets kunt drinken.

2026-06-13 • via Nuitee
J
JASONquek • family_with_children • my
3
不回头.
Cons:

房间里灰尘多 ，娱乐设施也没有，早餐普普通通别无选择， 泳池水黄黄的很肮脏， 员工打扫都是随随便便没有用吸尘机，不值这个价 ， 价值差不回头！！！
一般般, 房内空调噪音大，叫来修理了好了可是风扇还是有噪音。 房间里面有一只大蜘蛛， 好彩打死了，不然整晚不能睡了.

2026-06-12 • via Nuitee
F
Flavia • couple • my
10
It was wonderful experience staying at your place. I request a simple birthday decoration for my husband and they do it
Pros:

The place was beautiful and the ambience was peaceful that it make the place was a great place to calm your soul from the hustle and bustle from the city.

Cons:

Everything was good until i found no dustbin inside the room but nvm that,we have a plastic to put our trash. And its more convenience if u have roof along the walkway because it was super hot at noon.

2026-06-11 • via Nuitee
A
Aubrey Lee • family_with_children • my
7
Satisfied except dinner buffet.
Pros:

My kids love the pool.

Cons:

Dinner. All spicy & lack of variety. Topup too slow.

2026-06-10 • via Nuitee
Z
ZHU HAIRONG • family_with_children • sg
3
提前退房，逃之夭夭。
Pros:

前台服务，大厅的气味非常好闻，整洁干净。游泳池尺寸不错，适合小孩子玩耍

Cons:

房间有异味，厕所的下水道异味特别重。下水道堵塞，淋浴的时候会涨水。房间蚊虫非常多，一晚上可以打死10只以上。空调的吹风声音异常大，跟外机的音量差不多。自助早餐的品类的数量和其价格严重不符，性价比极低。在周边根本没有任何第三方饮食设施的环境下，别无选择必须吃。早餐的服务员普遍无精打采。早餐里很多品类不能及时补充。做煎蛋和鸡蛋卷的厨师的火候控制完全不达标，煎蛋的品相很糟糕，鸡蛋卷外部是煎过头的。咖啡机的垃圾槽需要清理，我必须站在咖啡机前很久才有人来换。早餐有提供粥，但粥的旁边除了酱料，任何搭配粥的小菜都没有。儿童游泳池旁没有看到任何救生员。

2026-06-09 • via Nuitee