Spencer Hotel & Spa Chautauqua

Hotels
7 (21 reviews)
25 Palestine Avenue , Chautauqua , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Lovely owners
Good breakfasts
Cons:
Room too small
No handicap facilities

Categories

Cleanliness
5.64
The review mentions negative sentiments about the room being too small.
Service
7.61
Lovely owners, which enhances the service experience.
Location
7.65
Standard quality for this hotel tier.
Room Quality
5.6
The review mentions the room being too small.
Amenities
7.63
Standard quality for this hotel tier.
Value for Money
7.59
Standard quality for this hotel tier.
Food and Beverage
7.64
Good breakfasts, indicating positive sentiment.
Overall Experience
6.61
Reflects the overall balance of positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:28

Property Description

Luxurious Accommodation

Indulge in the comfort of air-conditioned rooms with free WiFi and private bathrooms at Spencer Hotel & Spa Chautauqua.

Relaxing Amenities

Unwind in the sauna or socialize in the shared lounge while enjoying the convenience of a shared kitchen.

Outdoor Activities

Explore the beautiful surroundings by hiking, skiing, or fishing during your stay at Spencer Hotel & Spa Chautauqua.

To experience luxury and relaxation in Chautauqua, book your stay at Spencer Hotel & Spa now.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please contact the property in advance in regards to gate entry and on-site parking information.

Please note, dinner is included for all guests staying on property Monday through Friday.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7
Based on 21 reviews
Cleanliness: 5.64
Service: 7.61
Location: 7.65
Room Quality: 5.6
Amenities: 7.63
Value for Money: 7.59
Food and Beverage: 7.64
Overall Experience: 6.61
L
Lloyd couple us
1
Since the hotel management told us they had no running water at that time, I refused to stay there .
Pros:

The location was difficult to maneuver due to old narrow streets laid out in a confusing pattern.f

Cons:

From our experience and information from some local inhabitants, it was apparent everyday maintenance was lacking.

2026-06-14 via Nuitee
M
Michael couple us
3
2025-10-16 via Nuitee
L
Laura couple us
7
Pros:

Lovely owners. Good breakfasts.

Cons:

Room too small. No handicap facilites

2025-10-13 via Nuitee
A
Atalie partner
10
Pros:

This is a historic property. It was quaint, quiet, and clean. We were made to feel very welcome. It was so fun to walk around and see all the homes and amenities in the Chautauqua Institute.

2025-09-23 via Nuitee
F
Fran
4
Pros:

I think the “hotel and spa” is more than misleading. There is no spa on premise. It’s more like an old bed and breakfast. Room was not ready when promised and we were the only two guests both nights. Friendly staff and decent breakfast otherwise not so good.

2025-09-18 via Nuitee
R
Ruth
10
Pros:

This was a charming property on the Chautauqua Institute grounds. It was extremely convenient and the staff went out of their way to make sure guests were comfortable and well cared for.

2025-09-16 via Nuitee
Y
Yolanda
10
Pros:

The Spencer Hotel is a unique gem in a quaint lake community. I stayed 2 days and met the wonderful owners. My king sized bed was comfy and my bathroom was handpainted with forest scenery. Every room was themed in its own literary cultural way. Breakfast was homemade and delicious vs the continental food that most hotel chains would feed you. If attending an event at the Chautauqua Amphitheater, it was right outside the main front door. Short walk to the lake and beach area to watch the boats and let kids play. Thank you for this experience.

2025-09-09 via Nuitee
L
Lisa
2
Horrible-don’t waste your money.
Pros:

Terrible. Room had spiders and spider webs, stained comforter, stained sink, soap scum, sink was from 1940’s, tv didn’t work. No privacy- window in door, could hear everything in next room. Told proprietor, no apology, no adjustments. Cleaned the room and there was still a spider hanging from web over shower. Coffee was cold, only creamer was almond milk. A complete rip-off.

2025-09-07 via Nuitee
R
R partner
6
Pros:

We REALLY wanted to love this historic, charming, quirky property located ideally inside the magnificent Chautauqua Institution. LeAnn clearly goes above and beyond to ensure all guests enjoy a delightful stay. But far too much falls on her shoulders. Guests willing to tolerate claustrophobic rooms and some of the "vintage character" that characterizes Chautauqua will probably be charmed, but anyone expecting a Marriott-like experience should look elsewhere. I do hope this wonderful place gets the infusion of resources it so clearly needs, as the owners have clearly devoted ample love and hard work over the years. We wish them and LeAnn all the best!

2025-09-07 via Nuitee
E
Eugenia
6
Pros:

The owner and staff were lovely and friendly.
I was disappointed in our room. The photos if the room seemed much larger than the actual room. I always make sure when I book a room that it has a private bathroom. The room had a room with a toilet and sink. The bathtub was in the actual room. About 3 feet from the bed. It had a wooden accordion door for privacy. Not very private. When we took a shower apparently you needed to sit in the bathtub. I am disabled and cannot sit like that. It had a hose spray and the water would go all over the floor. I had to wipe it up each time. I also found the Inn to be very dark with lighting. I am visually handicapped and struggled a bit.
The Inn had a quaint quality. I am sure it fits the Chautauqua feel. I should have checked into the details for myself a bit better. I probably would not stay again. I also felt what we ended up with did not match the cost of the weekend.

The owner and the woman at the desk were wonderful.

2025-06-08 via Nuitee
D
debra
10
Pros:

I would have to say Richard and LeAnn were wonderful! They did everything they could to accommodate me and make me feel welcome! The rooms are all so unique and the place is charming.

2025-05-27 via Nuitee
O
Oconnell family with young children us
1
Bad
Pros:

Bed was comfortable

Cons:

Only ones there and it said lastbroom available, wasn't the room showed on booking, shower didn't work, TV remote didn't work, 1 old lady working and felt really bad bothering her, and she wasn't aware of booking

2025-05-07 via Nuitee
G
Gwen
10
A wonderful place!
Pros:

It’s a treat to be able to stay anywhere here on the institute. I am grateful for the love that goes into this place and would stay here again. I can only imagine coming back in the summer and to sit on the balcony listening to the music drift through the air. Thank you for the hospitality!

2025-02-17 via Nuitee
R
Randy
10
Pros:

Great stay! Nicest staff and owners are the best!! Warm and cozy on a winter weekend. Highly recommended. Thank you !

2025-01-27 via Nuitee
B
Brian
10
Pros:

Great Staff Great location , we will be returning next year .

2024-11-12 via Nuitee
W
William young couple us
1
Motel 6 in Compton would’ve been a much better option
Pros:

Quaint turn of the Century, boutique hotel in Chautauqua Institute

Cons:

Owner Helen Edington offered a full refund of our $446 stay if I removed my previous review. I complied with her request, never received a PENNY of refund. So here I am. Back at it to hopefully dissuade another hardworking person from making the mistake of booking a room at this hotel. It is In desperate need of a complete overhaul, renovation, thorough repairs, deep cleaning. Owner is in way over her head. Incapable of maintaining the necessary maintenance and cleanliness to keep what was once a magnificent and grand hotel worthy of your hard earned money. Hair stuck to the shower wall, horrible water pressure, impossible to regulate hot/cold shower temperature, frosted over mini fridge from 1960, disgusting filthy carpet. Sleeping on a park bench would’ve been a better option.

2024-09-29 via Nuitee
O
Ostock young couple us
8
Beautiful old hotel
Pros:

The Spencer is a beautiful old hotel. Comfortable beds, wonderful breakfast and friendly staff. And while we were there, friendly fellow visitors. More like staying at someone's very large house...

Cons:

It is old, so expect floors to creak in places and walls may be a bit thin.

2024-04-13 via Nuitee
B
Barnes young couple us
9
Superb
2024-02-19 via Nuitee
R
Richard young couple us
6
comfortable and entertaining
Pros:

breakfast decent/room small/bed fine

Cons:

no problems

2023-08-25 via Nuitee
R
Randall family with young children us
5
Very disappointed!
Pros:

The inn was quaint and charming with a great location. Dick was very friendly. The dining area was especially attractive, but we never ate there even though breakfast was available.

Cons:

Upon arrival, we were told room the we had booked on line was no longer available so we were taken to another room which was supposed to be a standard room. My wife and I were astounded! While the room was quaint, it was as small a room as as we had ever seen. We each had 2 small suitcases and had absolutely no place to put them. There was barely room to walk around the bed. The bathroom was like a tiny closet. Adding to the claustrophobia, the room was extremely stuffy and the windows could not be opened… they were sealed shut and there was no personal a/c to access. When we asked about getting a fan, one was not available. Our first response, was to find a new hotel, but our stay was not refundable, so I asked if any larger rooms were available. Since it was not at all busy, we were taken to one which was a bit larger. Its windows were also sealed shut and was very warm and stuffy, but we were told it would cool off in about an hour which it did only slightly. Later, we learned from the only two other guests we saw there, that were also quite uncomfortable. The space in this room was adequate but still small. Since there was not room on the sides of the bed for a nightstand, we had to turn our small suitcases on end to have a place needed for the items one would normally place there. After our first night, Helen told us there was an additional charge for this room of $25 per night which, under the circumstances, we found shocking. An additional charge for basic comfort, especially when the inn had almost no guests and other options were available, seemed VERY small! All all, we would not stay here again.

2022-10-12 via Nuitee