Echarm Hotel - Kunming Station South Asia Style Street Branch

Hotels
6.5 (2 reviews)
No. 2 Dianchi Road, Xishan District , Kunming , cn

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Hot tub/Jacuzzi
Front desk (limited hours)
See all facilities

Property Description

Prime Location
Situated in the heart of Kunming, just a stone's throw away from major attractions such as Golden Horse and Jade Rooster, this hotel offers convenience at its best.

Modern Amenities
Enjoy a comfortable stay with facilities like a restaurant, room service, and a 24-hour front desk. Stay connected with free WiFi and unwind on the terrace or in the hot tub.

Delicious Breakfast
Start your day right with a delicious buffet breakfast served daily at the hotel.

Ready to experience luxury and convenience in Kunming? Book your stay at Echarm Hotel - Kunming Station South Asia Style Street Branch now!

Check-in and check-out hours:
Check-out: 02:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.5
Based on 2 reviews
N
Niklas • extended_group • de
10
2024-12-04 • via Nuitee
Y
Yuan • family_with_children • cn
3
宣传内容与实际不符，服务很差，入住体验很糟糕 。The promotional content did not match reality, the service was poor, and the stay was a disaster
Cons:

来自一位北京客户的真实入住体验，体验极差，以下是我遇到的问题：

1. 我通过Booking预订后联系酒店，前台一位女性员工告诉我没有我的预订信息。我坚持让她再次查询，她态度恶劣，不愿配合。当我询问她的名字时，她回答含糊，好像姓黎or李，再追问拒绝透露。到前台check in时我注意到给办理入住的女性员工胸牌是前台经理黎。

2. 酒店在Booking上的宣传与实际情况严重不符，存在误导。它自称是四星级酒店，但实际上并非如此，无论硬件还是软件准三星的级别吧。网站上还承诺有免费的机场接送服务，但当我们要求时，却被告知根本没有这项服务，再追问没有服务为什么宣传，告知是5公里内，话说酒店距机场距离可是固定的，这说辞也太不走脑了吧。

3. 网站宣传房间是禁烟客房，实际是，6楼楼道充满了烟味。我房间即使打开窗户通风，烟味依然存在。晚上关窗后，烟味仍然让我无法忍受，不得不在深夜更换房间。

4. 酒店的智能控制系统无法控制空调，客人不得不手动操作。窗帘的语音控制也不可靠，底部反复试过关不严，必须手动拉上。

5. 早餐非常混乱，上菜不及时，牛奶兑水，闭着眼睛喝简直就是水，水果种类单一只有西瓜。

6. 最糟糕的是，早餐后电梯坏了。由于我们带着70多岁老人，她腿脚不便，不得不从二楼餐厅爬到六楼。我们行李多没电梯很难搬下楼，在我们多次请求下，酒店才勉强安排了一名女服务员来帮忙提行李。临走还卡时，还是那位姓黎的前台经理值班，理都不理，对电梯停运造成的不便一句话都没讲。试问，这样的员工不该下岗培训吗？酒店没有备用货梯，我们入住当天，货物和客人共用同一个电梯。体验真是糟糕。

7. 酒店临街，噪音很大。房间的隔音效果不好，晚上隐约可以听到说话声，但无法确定声音来源。

8. 酒店的设施只能说是一般，提供的面巾纸质量很差，大家都知道面巾纸应该是方形的，而他家提供的是抽取式手纸，窄而小，擦个脸朵抽几张都不好用。

总的来说，性价比很低，酒店提供的服务和设施完全不匹配。

Certainly, let's revise the translation to be more concise and clear:

A Beijing customer's genuine stay experience was abysmal. Here are my issues:

1. After booking through Booking.com, a female employee at the hotel's front desk claimed there was no record of my reservation. She was rude and unhelpful when I asked her to double-check. When I inquired about her name, she was evasive, mentioning it might be Li or something similar, and refused to clarify further. Upon checking in, I noticed the woman was the front desk manager named Li.

2. The hotel's online advertising was grossly misleading. It claimed to be a four-star establishment, but it was far from it—more like a three-star at best. The promise of a free airport shuttle service was also false. When I questioned this, I was told it was only available within 5 kilometers, which is absurd given the fixed distance from the airport.

3. Despite the website stating that rooms were non-smoking, the sixth floor was filled with smoke. Even with the window open, the smell persisted.

2024-10-03 • via Nuitee