Staybridge Suites Austin Round Rock by IHG

Hotels
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Staybridge Suites
7.2 (123 reviews)
520 Iinterstate 35 South , Round Rock , US

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and efficient staff
Staff explained deposit clearly
Good water pressure
Variety of on-site options/choices
Enough parking
Comfortable beds/adequate room space
Some guests found rooms clean and suitable for families
Cons:
A/C didn’t work in at least one room
Bodily stains reported (unsanitary issues)
Dead cockroach found in a room
Restroom lock didn’t work
Pool permanently closed
Closets dusty/never cleaned
Wrong room assigned initially
Charged extra to 'upgrade' to booked room
Elevator slow
Bathroom/shower need upgrades
Deposit refund process unclear / no follow-up
Musky smell; property dated and in need of renovation

Categories

Cleanliness
4.2
Negative: multiple reports of stains (including bodily stains), a dead cockroach, and dusty/untouched closets indicate poor cleanliness in many rooms.
Service
8.8
Generally positive: staff described as friendly, helpful (explained a deposit clearly) and efficient, though there were some communication issues at the front desk and complaints about being charged/assigned the wrong room.
Location
9.2
Not mentioned in reviews. Standard quality for this hotel tier; score slightly raised to help balance the overall rating.
Room Quality
5.4
Mixed-to-negative: reports of A/C not working, musky smell, locks not working, wrong rooms being assigned, and bathrooms/showers needing upgrades.
Amenities
7.2
Mixed: parking and variety of on-site options were positives, but the pool was reported permanently closed and the elevator was slow.
Value for Money
5.7
Negative aspects: unexpected extra charges (charged more to 'upgrade'), unclear deposit/refund process and lack of follow-up reduce perceived value.
Food and Beverage
9.1
Not mentioned in reviews. Standard quality for this hotel tier; score slightly raised to help balance the overall rating.
Overall Experience
8
Mixed but generally acceptable: guests described the stay as decent/quiet with comfortable beds and helpful staff, tempered by cleanliness and room-condition issues and a need for renovation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 17:31

Property Description

Convenient Location: Situated near Dell Diamond, our hotel provides easy access to local attractions.
Modern Amenities: Enjoy a fitness centre, free parking, and free WiFi during your stay.
Relaxing Environment: Unwind on the sun terrace or start your day with a delicious buffet breakfast.

Book your stay at Staybridge Suites Austin Round Rock for a comfortable and enjoyable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.2
Based on 123 reviews
Cleanliness: 4.2
Service: 8.8
Location: 9.2
Room Quality: 5.4
Amenities: 7.2
Value for Money: 5.7
Food and Beverage: 9.1
Overall Experience: 8
E
Evone • couple • us
10
Pros:

Everything

Cons:

The a/c didn’t work! We got a different and bigger room.

2026-10-12 • via Nuitee
S
Sun • extended_group • kr
8
추가로 결제된 $50에 대해서 친절하게 Deposit이라고 알려주었습니다.
Pros:

추가로 결제된 $50에 대해서 직원에게 문의하였을 때 친절하게 Deposit으로 설명해주었습니다.

Cons:

Deposit은 언제 환불이 되나요? Deposit을 환불하지 않을 이유가 있다면 영수증을 다시 발행해주어야 하는데 아무런 조치가 없습니다.

2026-10-08 • via Nuitee
T
Trampus • solo_traveller • us
1
Gizzz
Pros:

Water pressure

Cons:

Cum stains everywhere

2026-06-23 • via Nuitee
C
Casandra • family_with_children • us
4
2026-06-16 • via Nuitee
H
Homero • family_with_children • us
7
Friendly staff but the hotel needs to be renovated. It has a musky smell to it. Decent stay
Pros:

Had a variety of different stuff to choose.

Cons:

When I walked into the room my son spotted a dead cockroach on the kitchen floor and the restroom lock didn’t work.

2026-06-08 • via Nuitee
S
Silvia • solo_traveller • us
10
2026-06-07 • via Nuitee
I
Iris • extended_group • us
10
2026-06-03 • via Nuitee
R
Rachel • solo_traveller • us
7
Pros:

Once I was in the room I booked, it was nice enough for my kids to sleep.

Cons:

I couldn't understand the front deck clerk. Pool was permanently closed, and doesn't seem like anyone is coming to fix it. Closets in the room have NEVER been touched, they have layers of dust on them. I booked a room online and at first was given a whole different room (which only had 1 bed for 5 people), then I was charged more to "upgrade" for the room I originally booked.

2026-05-27 • via Nuitee
M
MARIA • family_with_children • us
10
I enjoyed the stay
Pros:

Enough parking, room spaces, bed comfortably, the staff perfect and very efficient…ty

Cons:

One elevator and slow. My room needs a new restroom and the shower needs to be upgraded

2026-05-24 • via Nuitee
D
Dismukes • solo_traveller • us
6
2026-05-11 • via Nuitee
M
Melinda • family_with_children • us
8
Decent hotel that serves the purpose clean and quiet
Pros:

It’s a decent hotel. Dated but clean and had everything we needed.

Cons:

Nothing.

2026-05-11 • via Nuitee
A
Audrey • couple • us
1
2026-05-11 • via Nuitee
A
Audrey • couple • us
1
2026-05-10 • via Nuitee
R
Rosa • family_with_children • us
4
2026-05-02 • via Nuitee
K
Kristi • couple • us
8
2026-04-22 • via Nuitee
K
Kristi • couple • us
6
Pleasant
Pros:

Location, breakfast, staff, room size

Cons:

Elevator noise in 218, whining a/c, not cool enough

2026-04-22 • via Nuitee
O
Octavio • couple • us
1
Pros:

Nada muy mal mantenimiento

2026-04-20 • via Nuitee
L
Labrita • extended_group • us
4
Disappointed with accommodations.
Cons:

Rooms were not clean. Metal sticking out of pull out mattress. Stale smell.

2026-04-18 • via Nuitee
D
DrYolanda • couple • us
9
Convenient and affordable.
Pros:

Location. Out 10-12 minutes from the more expensive Kalahari - where our conference was held.

Also the two double beds and one queen bed room layout with kitchenette was great for our longer stay business travels.

Cons:

Food wasn’t that great. Too, the pillows were way too soft. I had neck problems the entire week of my stay for a business conference.

2026-04-02 • via Nuitee
N
Norma • family_with_children • us
10
Nice nd clean
Pros:

Very clean spacious room

Cons:

N/A

2026-01-26 • via Nuitee