ITC Ratnadipa, a Luxury Collection Hotel, Colombo

Hotels
Luxury Collection
9.1 (790 reviews)
21, Galle Face Centre Road , Colombo , lk

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Spacious rooms
Amazing breakfast
Cons:
Poor room service
Chaotic New Year’s Eve party

Categories

Cleanliness
9.11
Overall cleanliness was noted as very good across multiple reviews, with prompt room service and upkeep.
Service
9.58
Exceptional service highlighted in reviews, especially regarding the attention to detail for special occasions.
Location
9.12
Location praised for its convenience and proximity to attractions.
Room Quality
9.07
Rooms were described as exceptional and spacious, providing good comfort.
Amenities
9.1
Amenities such as a nice pool and excellent breakfast buffet were frequently praised.
Value for Money
9.06
Guests noted it was a valuable experience for the cost of the stay.
Food and Beverage
8.61
Breakfast was deemed excellent, though there were suggestions for more variety.
Overall Experience
9.18
Overall experience rated highly, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:00

Property Description

Luxurious Accommodation
Indulge in 5-star luxury with air-conditioned rooms, flat-screen TVs, and elegant decor. Some rooms even offer a fully equipped kitchenette for added convenience and comfort.

Dining Experience
Savor a delightful dining experience with a choice of buffet, continental, and Full English/Irish breakfast options. The restaurant serves a variety of cuisines including American, Cantonese, and Chinese, with special dietary requests catered to.

Convenient Location
Explore nearby attractions like Galle Face Beach and Kollupitiya Beach, all within reach from the hotel. Benefit from airport transfers and a tour desk for a seamless travel experience.

Book your stay at ITC Ratnadipa, a Luxury Collection Hotel, Colombo for an unforgettable experience.

Important information:

Estimated totals may vary to the actuals when paid in Local currency.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$25 per person per night when using an existing bed.
    People 7 years old and over stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 790 reviews
Cleanliness: 9.11
Service: 9.58
Location: 9.12
Room Quality: 9.07
Amenities: 9.1
Value for Money: 9.06
Food and Beverage: 8.61
Overall Experience: 9.18
S
SVETLANA solo_traveller ru
10
Pros:

Это просто невероятный отель! Самый лучший в Коломбо! И по красоте, и по местоположению и по сервису! Персонал все большие молодцы! Особенно понравилась девушка на рецепшен, ее зовут Shadiya Zain, помогала с первого и до последнего шага абсолютно во всем! Номер очень чистый, современный и шикарный, постель и подушки, как будто ты спишь на облаке). У меня был день рождения и отель очень красиво украсил номер, цветами, шариками, из полотенец сделали трех ярусный торт с живыми цветами, подарили букет цветов и небольшой тортик. Место положение шикарное, с видом на прогулочную набережную Galle Face и рядом с международным торговым центром. Видовой бассейн на океан был великолепен! Посещала китайский ресторан, который находиться в отеле, еда была очень вкусной! Самый прекрасный отель Коломбо! От души всем рекомендую посетить этот великолепный отель! Обязательно еще вернусь в него❤️

Cons:

Не очень понравился завтрак, так как я не люблю индийскую и ланкийскую кухню. Европейской еды не очень большой выбор на завтраке

2026-04-25 via Nuitee
I
Ivana family_with_children hr
10
2026-04-24 via Nuitee
S
Stacy solo_traveller us
8
2026-04-21 via Nuitee
I
Ingrid family_with_children lk
10
2026-04-21 via Nuitee
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Nicolae Alexandru family_with_children ro
10
2026-04-20 via Nuitee
I
Isuru solo_traveller au
7
Pros:

Pools, service, location

Cons:

Everything is really nice. But the finishing of furniture, walls and other decorations are not up to 5 star.

2026-04-20 via Nuitee
8
8b9de46d865e71da7750dcadd25e8e17 couple gb
10
Another excellent stay at a consistently well run and very enjoyable hotel.
Pros:

The food was excellent throughout, especially breakfast, and the restaurant team were outstanding. The service across the hotel was consistently warm, attentive and professional, and we were made to feel very well looked after.

Cons:

Very little to mention. Security at the entrance can feel a little overdone at times, but the staff themselves were always polite and helpful.

2026-04-18 via Nuitee
F
fe51987eb67f7210eee13a4b128a3a92 solo_traveller ae
9
Pros:

The hotel is huge and luxurious, and the rooms are truly beautiful, designed in a traditional Sri Lankan style with modern touches. The room was spacious, comfortable, with a stunning view and everything you might need. There is also a decent restaurant on the upper floors — I really liked the oysters there.

Cons:

The only downside of the hotel is the breakfast. Honestly, I didn’t manage to enjoy it despite the wide variety of dishes. There are too many people at the same time, and not everyone fits in the main dining area, so some guests are redirected to a nearby restaurant or bar. The crowds, noise, and overall chaos make it hard to fully enjoy the breakfast experience.

If I were to recommend this hotel, I would suggest booking it without breakfast. Or, if breakfast is included, simply skip it and enjoy breakfast elsewhere, or order it to your room instead.

2026-04-18 via Nuitee
A
a8480532bff5731d4a3c390bbffa2b00 solo_traveller lk
9
2026-04-17 via Nuitee
3
3080d955bea471417489e97257dc5b84 solo_traveller in
10
2026-04-17 via Nuitee
7
71088d9fdfa1719fcc9f7250be91f0ff solo_traveller de
10
2026-04-16 via Nuitee
6
60cb7dc809cb7158211efca2e502627c couple in
10
2026-04-15 via Nuitee
F
f2c5ee6ce5727073b3d12eaa3957d4b9 family_with_children ch
10
super Hotel in super Lage
Pros:

Alles prima

Cons:

Alles war super

2026-04-13 via Nuitee
2
2b03644c20667219db8d9f043666547d family_with_children in
10
Great property!! Would love to visit again!
Pros:

The Location of the property is Excellent! The view is amazing. The room size was very good!! What best was the area of washroom segregated.
The breakfast spreads were super!! With live counters and lots of local, Indian and continental food.
Staff was amazing at their job.
Over all a super experience.

2026-04-13 via Nuitee
0
0da23cd416a171e7af9f07224300b41e couple gb
8
Modern 5 star hotel
Pros:

Hotel was immaculate and modern, many bars and restaurants

Cons:

The hallway had a funny smell, the vibe was a bit inauthentic

2026-04-13 via Nuitee
C
ce715e63566e72c5432f69df9f8d24e7 family_with_children no
10
Best hotel and staff in colombo
Pros:

we stayed there for 4 nights. It was absolutely perfect, the staff was absolutely wonderful. They did everything they could to make us feel good. The main Indian chef was the best chef I have ever experienced. He is so good at everything he does, he needs praise and a pat on the back to keep calm in a hectic everyday life. great food, he runs around greeting people and tries to cook everything that is asked. the room boy was fantastic, he makes everyday life a party with his smile and kindness. Loved staying there and will stay there several times. Sewni was fantastic, asked several times during the day if we were doing well and if we needed anything. Very good. Prabashi a very beautiful and sweet girl who welcomed us in the lobby very good and beautiful smile.
We got upgrade and they were so polite and humble.

2026-04-13 via Nuitee
6
688b15d35bc67323904d9a72763efd36 solo_traveller pk
10
Pros:

Everything was perfect.

Cons:

Nothing

2026-04-12 via Nuitee
M
Megan couple gb
10
Highly recommend!
Pros:

Absolutely 10/10—highly recommended! Having stayed in many incredible hotels around the world and living in Dubai, I can confidently say this one truly stands out. The staff and level of customer service were exceptional, consistently going above and beyond to make the stay memorable. The location is also fantastic, just a short walk from a great mall, making it both convenient and enjoyable. An outstanding experience from start to finish!

2026-04-11 via Nuitee
S
Shail couple au
10
Amazing hotel, loved our 1 night stay!
Pros:

Beautiful rooms and pools. Close to shopping mall. Outstanding buffet breakfast. Exceptional staff. Loved our stay :)

Cons:

Nothing

2026-04-10 via Nuitee
V
Vinoshan family_with_children gb
10
2026-04-08 via Nuitee