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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Currency exchange
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Concierge service
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Wheelchair accessible
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Kid meals
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Pool with view
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Toilet with grab rails
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Kid-friendly buffet
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Pool bar
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Infinity pool
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Fruits
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Shallow end
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Kids' pool
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Shuttle service
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Staff adhere to local safety protocols
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Smoke alarms
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Shared stationery like menus, pens are removed
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Food delivered to guest room
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
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Property Description
Luxurious Accommodation
Indulge in 5-star luxury with air-conditioned rooms, flat-screen TVs, and elegant decor. Some rooms even offer a fully equipped kitchenette for added convenience and comfort.
Dining Experience
Savor a delightful dining experience with a choice of buffet, continental, and Full English/Irish breakfast options. The restaurant serves a variety of cuisines including American, Cantonese, and Chinese, with special dietary requests catered to.
Convenient Location
Explore nearby attractions like Galle Face Beach and Kollupitiya Beach, all within reach from the hotel. Benefit from airport transfers and a tour desk for a seamless travel experience.
Book your stay at ITC Ratnadipa, a Luxury Collection Hotel, Colombo for an unforgettable experience.
Estimated totals may vary to the actuals when paid in Local currency.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
The swimming pool
Extremely long check in duration.
Very below average service quality.
Dirty room on arrival.
No 3rd bed for booking for 3 people.
Disorganised crew.
The helpful staff, sidartha the 28 year old lady I believe, her service was beyond perfect, best we have ever recieved, always smiling super quick, just perfect.
I like the room
Some parts of the room was dirty.
Loved the welcoming staff and the room
The breakfast was a bit like a zoo as there were so many people and so a bit hurried. More bread selection required.
Beautiful hotel with big, spacious, comfortable rooms. The staff were very attentive to all of our needs and the breakfast was truly exceptional - proper 5 star.
There is very little wrong with this hotel. A great 5* option for exploring Colombo.
Location
Staff was overly keen and pool is small.
An excellent stay at ITC Colombo! The early check-in was greatly appreciated, and the room was absolutely amazing—spacious, beautifully designed, and with a fantastic large balcony overlooking the city and ocean. The location is also excellent, with convenient access to the mall and surrounding attractions.
What made the stay especially memorable was the thoughtful welcome gesture. The hotel prepared a beautiful photo frame of my son and me to celebrate our father-and-son trip, along with a complimentary cake and a chocolate portrait frame. It was such a personal and heartwarming touch, and we genuinely appreciated the effort that went into making us feel special.
The breakfast was another highlight, with a great international selection and plenty of quality options. The service around the pool was exceptional, and the complimentary fresh coconut was a lovely touch.
One area that could be improved is Peshawri. The restaurant was exceptionally expensive considering the amount of food included in the fixed menu. That said, the food itself was very good, particularly the breads, and the service was excellent.
Overall, a beautiful hotel with an excellent location, impressive rooms, great breakfast, and genuinely thoughtful hospitality
This was our second stay at ITC, and once again, the team went above and beyond. Returning to Sri Lanka to celebrate my brother’s birthday was a huge moment for our family, and the staff made it truly unforgettable.
Turning a Check-In Delay into a Memorable Experience
When we arrived, our rooms weren’t quite ready yet. Honestly, check-in delays can be frustrating, but the way the team handled it completely turned things around. Instead of leaving us hanging in the lobby, they graciously took us up to Ahasa to kick back with some drinks and bites while they finished getting everything set up. They even sent a written note and a follow-up apology email. That level of honesty and care right out of the gate set such a great tone for the rest of our stay.
Imasha – The Real Star of Our Trip
We were lucky enough to meet Imasha three months ago during our first stay, so we were thrilled to see her again. She is incredibly hard-working, polite, and just has a natural way of making you feel looked after.
What really blew us away was how she handled my brother's birthday. She didn't just help out—she took the lead! Imasha reached out to me directly before the big day, taking charge of all the planning and making sure every single detail was covered. Thanks to her, the celebration was a total hit. From the room decorations and the cake to a sweet, handwritten note on behalf of the hotel, her personal touch was on everything. She doesn't just deliver good service; she genuinely listens, takes full ownership, and creates memories you'll talk about for years. She deserves a massive round of applause and the highest recognition possible. ITC is lucky to have her!
Incredible Integrity in Housekeeping (Room 2507)
A huge shoutout to the housekeeping staff on our floor, especially the gentleman looking after Room 2507.
The housekeeping standards dropped noticeably during our stay. By the last night, we were short on mini towels, and despite requesting a room clean, the bathroom floor was left untouched—my hair from before we left was still there when we returned.
الفندق فخم لكن رائحة المكان و الغرف مزعجة كانها رطوبه او مجاري
اطلالة الغرفه عالمحيط جميلة جدا
الاستقبال جيد
Been there a couple of times since their soft opening itself. Amazing views , decor and rooms. superb restaurants and staff.
Getting a bit too indian tastewise in the restaurants and buffets , like the local flavoursthe bestbut also some real continental and American food , italian cuisine might be interesting. pl dont make this artful luxurious hotel in to a commercially MICE hotel.
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