Hotel Pompaelo Plaza del Ayuntamiento & Spa

Hotels
8.6 (3366 reviews)
Plaza Consistorial 3 , Pamplona , es

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and comfortable rooms
Cons:
Inconsistent room quality
Breakfast needs improvement

Categories

Cleanliness
8.43
Room cleanliness was generally mentioned positively, but one review noted the need for better quality in bedding.
Service
8.9
Several reviews highlighted the courteous and helpful nature of the staff.
Location
9.14
Location was frequently praised for being central and convenient for exploring the city.
Room Quality
8.49
Generally good but some found the mattress too hard or room sizes small.
Amenities
8.32
Spa access and breakfast quality received mixed feedback; improvements needed.
Value for Money
8.58
Noted as generally good, though some felt it could be better with improved bedding.
Food and Beverage
8.23
Feedback on breakfast was mixed, with room for improvement highlighted.
Overall Experience
8.7
Overall satisfaction was high, with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:09

Property Description

Luxurious Accommodation with City Views
Hotel Pompaelo Urban Spa offers a unique stay in a historic building overlooking the City Hall. The air-conditioned rooms provide stunning city views, flat-screen TVs, and modern bathrooms with free toiletries.

Relaxation at Urban Spa
Indulge in ultimate relaxation at the on-site urban spa featuring a sauna, Turkish bath, ice fountain, and a variety of beauty treatments. Unwind and rejuvenate in a tranquil setting after a day of exploring the city.

Gastronomic Delights and Sky Bar
Savor delicious pintxos and tapas at the gastro-pub or head to the Sky Bar for expertly crafted cocktails with panoramic views. Enjoy a culinary journey without leaving the hotel premises.

Experience luxury and comfort at Hotel Pompaelo Urban Spa. Book your stay now for an unforgettable getaway.

Important information:

Please note that the parking is closed from 05 until 14 July.

Please note that the spa is not included and must be reserved in advance.

Please note that the spa is open during the following days and hours:
- Monday to Saturday: from 10:00 to 20:00
- Sundays: from 09:30 to 13:30.This property is located in a pedestrian-only zone.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 17 per day.

Location

Guest Reviews

8.6
Based on 3366 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.49
Amenities: 8.32
Value for Money: 8.58
Food and Beverage: 8.23
Overall Experience: 8.7
L
Laurent • couple • fr
8
2026-03-07 • via Nuitee
R
Raul • solo_traveller • es
9
Fabuloso !!!
2026-03-07 • via Nuitee
D
dionisia • family_with_children • es
10
2026-03-07 • via Nuitee
M
Marnik • family_with_children • be
10
Pros:

Prijs. Kwaliteit heel goed. Mooi hotel. Uitstekend ontbijt. Midden in het centrum.

2026-03-07 • via Nuitee
H
Harald • couple • de
9
Pros:

Super Lage in der Altstadt, Tiefgarage geräumig und nur 5 min. zu Fuß entfernt. Sehr nettes Empfangspersonal.

Cons:

Der Frühstücksraum ist etwas klein.

2026-03-06 • via Nuitee
P
Philippe • couple • fr
10
Superbe
Pros:

Emplacement et prestations

Cons:

Rien

2026-03-06 • via Nuitee
A
Alex • couple • es
8
BBB
Pros:

La situació

Cons:

L’ascensor

2026-03-06 • via Nuitee
• couple • es
10
Pros:

Un hotel perfecto

2026-03-06 • via Nuitee
B
Brailsford • family_with_children • gb
9
Pros:

Size of room, cleanliness and location

Cons:

Only 1 pillow per person

2026-03-05 • via Nuitee
S
Sonja • couple • es
10
Pros:

Our stay at Hotel Pompaelo was perfect! We came with a one year old and stayed in the king suite and couldn’t recommend it enough. Perfect location, great breakfast and very friendly staff who were there to help whenever we needed an extra pillow or high chair for breakfast or a smile and a wave upon arrival

Cons:

Only thing missing was a few hooks in the bathroom

2026-03-05 • via Nuitee
L
Lucile • family_with_children • fr
10
Chambre très confortable en plein centre historique
Pros:

Emplacement idéal en plein cœur du centre historique. Chambre avec balcon, vue superbe sur la place et la mairie. Parking public à 3min à pied avec tarif préférentiel, très facile de se garer sans réservation. Chambre très propre et confortable.

Cons:

Il n'y a pas d'insonorisation avec le couloir.

2026-03-05 • via Nuitee
D
Daniel • extended_group • es
6
No repetiría
Pros:

Situación

Cons:

Habitaciones pequeñas, cuarto de baño bueno, pero la ducha con mampara pequeña y se sale el agua de forma irremediable.
Desayuno en un sótano sin ventana de ningún tipo. Desayuno regular, más bien mediocre.

2026-03-05 • via Nuitee
G
Géraldine • family_with_children • fr
9
Pros:

Cadre tres sympa et très propre. Personnel tres accueillant avec de bons conseils.

Cons:

Le petit déjeuner mériterait d être un peu étoffé.

2026-03-04 • via Nuitee
L
Lola • solo_traveller • es
9
La ubicación es perfecta
2026-03-03 • via Nuitee
M
MAHMOUD • couple • fr
8
très bon
Pros:

l emplacement et le petit déjeuner chambre spacieuse

Cons:

un peu bruyant du à la proximité de rue assezfestive

2026-03-03 • via Nuitee
F
Francisco • family_with_children • es
10
Pros:

Todo

2026-03-03 • via Nuitee
A
Antonio • couple • fr
10
2026-03-03 • via Nuitee
O
Oropeza • solo_traveller • gb
9
Confiable
Pros:

Ubicación

Cons:

Aceptable

2026-03-02 • via Nuitee
S
Sandra • extended_group • es
10
2026-03-02 • via Nuitee
P
Pedro • solo_traveller • es
6
Sería genial si mejorasen calidad y confort
Pros:

Ubicación perfecta
Personal amable
Calidad-precio

Cons:

Habitación poco confortable
Desayuno mejorable
En general, falta de calidad

2026-03-02 • via Nuitee