Hotel Pompaelo Plaza del Ayuntamiento & Spa

Hotels
8.6 (3432 reviews)
Plaza Consistorial 3 , Pamplona , es

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and comfortable rooms
Cons:
Inconsistent room quality
Breakfast needs improvement

Categories

Cleanliness
8.43
Room cleanliness was generally mentioned positively, but one review noted the need for better quality in bedding.
Service
8.9
Several reviews highlighted the courteous and helpful nature of the staff.
Location
9.14
Location was frequently praised for being central and convenient for exploring the city.
Room Quality
8.49
Generally good but some found the mattress too hard or room sizes small.
Amenities
8.32
Spa access and breakfast quality received mixed feedback; improvements needed.
Value for Money
8.58
Noted as generally good, though some felt it could be better with improved bedding.
Food and Beverage
8.23
Feedback on breakfast was mixed, with room for improvement highlighted.
Overall Experience
8.7
Overall satisfaction was high, with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:09

Property Description

Luxurious Accommodation with City Views
Hotel Pompaelo Urban Spa offers a unique stay in a historic building overlooking the City Hall. The air-conditioned rooms provide stunning city views, flat-screen TVs, and modern bathrooms with free toiletries.

Relaxation at Urban Spa
Indulge in ultimate relaxation at the on-site urban spa featuring a sauna, Turkish bath, ice fountain, and a variety of beauty treatments. Unwind and rejuvenate in a tranquil setting after a day of exploring the city.

Gastronomic Delights and Sky Bar
Savor delicious pintxos and tapas at the gastro-pub or head to the Sky Bar for expertly crafted cocktails with panoramic views. Enjoy a culinary journey without leaving the hotel premises.

Experience luxury and comfort at Hotel Pompaelo Urban Spa. Book your stay now for an unforgettable getaway.

Important information:

Please note that the parking is closed from 05 until 14 July.

Please note that the spa is not included and must be reserved in advance.

Please note that the spa is open during the following days and hours:
- Monday to Saturday: from 10:00 to 20:00
- Sundays: from 09:30 to 13:30.This property is located in a pedestrian-only zone.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 17 per day.

Location

Guest Reviews

8.6
Based on 3432 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.49
Amenities: 8.32
Value for Money: 8.58
Food and Beverage: 8.23
Overall Experience: 8.7
J
John • family_with_children • us
10
2026-03-21 • via Nuitee
B
Benigno • family_with_children • es
8
2026-03-21 • via Nuitee
C
christian • couple • us
10
2026-03-21 • via Nuitee
A
Antonio QC • couple • es
9
2026-03-21 • via Nuitee
M
Marcos LM • family_with_children • es
10
Pros:

Ubicación y desayuno.

2026-03-21 • via Nuitee
S
Silvia • family_with_children • es
10
2026-03-21 • via Nuitee
J
Jose Antonio • couple • es
7
2026-03-20 • via Nuitee
B
brigitte • family_with_children • fr
8
Pros:

Personnel très compétent et agréable
Emplacement parfait
Nous allons conseiller cet établissement a nos amis

Cons:

Dommage de ne pas pouvoir capter de chaîne française sur la tv

2026-03-20 • via Nuitee
G
GARIKOITZ • couple • es
10
2026-03-20 • via Nuitee
C
Calber • family_with_children • es
9
Excelente experiencia.
Pros:

La cama sobretodo y las fabulosas vistas.

Cons:

Todo muy bien.

2026-03-20 • via Nuitee
C
CLOPORTE • family_with_children • fr
8
2026-03-18 • via Nuitee
M
Maria • family_with_children • es
9
2026-03-18 • via Nuitee
I
Isabel • family_with_children • es
10
Pros:

Todo

Cons:

Nada

2026-03-18 • via Nuitee
F
federico • family_with_children • es
7
2026-03-18 • via Nuitee
J
José • couple • es
8
2026-03-18 • via Nuitee
I
Ian • solo_traveller • gb
10
A pleasure to stay at the hotel.
Pros:

Modern clean hotel in an excellent location only a stone’s throw from the main square and only a few minutes walking distance away from the Cathedral. Breakfast was exceptional with ample choice available.

Cons:

Couldn’t find any fault.

2026-03-17 • via Nuitee
C
Christel • family_with_children • fr
9
Pros:

Super emplacement en centre ville, chambre comfortable, petit dej varié à volonté, à recommander

Cons:

pas de wifi fonctionnelle ce jour là, davantage de choix de sachets thé café dans la chambre serait un plus

2026-03-17 • via Nuitee
J
Julia • family_with_children • es
9
Buen hotel centrico
Pros:

Muy céntrico y parking muy cerca

2026-03-17 • via Nuitee
C
Cristina • family_with_children • es
8
2026-03-16 • via Nuitee
I
Inma • extended_group • es
8
Pros:

La ubicación

Cons:

Lo a colchones y las almohadas demasiado blandas

2026-03-16 • via Nuitee