Hotel Pompaelo Plaza del Ayuntamiento & Spa

Hotels
8.6 (3798 reviews)
Plaza Consistorial 3 , Pamplona , es

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and comfortable rooms
Cons:
Inconsistent room quality
Breakfast needs improvement

Categories

Cleanliness
8.43
Room cleanliness was generally mentioned positively, but one review noted the need for better quality in bedding.
Service
8.9
Several reviews highlighted the courteous and helpful nature of the staff.
Location
9.14
Location was frequently praised for being central and convenient for exploring the city.
Room Quality
8.49
Generally good but some found the mattress too hard or room sizes small.
Amenities
8.32
Spa access and breakfast quality received mixed feedback; improvements needed.
Value for Money
8.58
Noted as generally good, though some felt it could be better with improved bedding.
Food and Beverage
8.23
Feedback on breakfast was mixed, with room for improvement highlighted.
Overall Experience
8.7
Overall satisfaction was high, with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:09

Property Description

Luxurious Accommodation with City Views
Hotel Pompaelo Urban Spa offers a unique stay in a historic building overlooking the City Hall. The air-conditioned rooms provide stunning city views, flat-screen TVs, and modern bathrooms with free toiletries.

Relaxation at Urban Spa
Indulge in ultimate relaxation at the on-site urban spa featuring a sauna, Turkish bath, ice fountain, and a variety of beauty treatments. Unwind and rejuvenate in a tranquil setting after a day of exploring the city.

Gastronomic Delights and Sky Bar
Savor delicious pintxos and tapas at the gastro-pub or head to the Sky Bar for expertly crafted cocktails with panoramic views. Enjoy a culinary journey without leaving the hotel premises.

Experience luxury and comfort at Hotel Pompaelo Urban Spa. Book your stay now for an unforgettable getaway.

Important information:

Please note that the parking is closed from 05 until 14 July.

Please note that the spa is not included and must be reserved in advance.

Please note that the spa is open during the following days and hours:
- Monday to Saturday: from 10:00 to 20:00
- Sundays: from 09:30 to 13:30.This property is located in a pedestrian-only zone.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 3798 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.49
Amenities: 8.32
Value for Money: 8.58
Food and Beverage: 8.23
Overall Experience: 8.7
Z
zimple • couple • gb
10
Pros:

Loved this place and Pamplona. Favourite of all places we stayed in Spain in a 10 day holiday. Would love to return.
Staff were friendly and helpful, the apartment was great, the location was amazing and the parking arrangments were convenient.

Cons:

Everything was great.

2026-08-29 • via Nuitee
M
Marie-Anne • couple • fr
9
Pros:

Son emplacement face à la mairie

2026-08-29 • via Nuitee
C
Claude • extended_group • ch
6
Établissement décevant
Pros:

L’emplacement

Cons:

La taille de la chambre, la qualités la literie et l’absence d’offre réelle de petit déjeuner

2026-08-29 • via Nuitee
S
SEVERINO • extended_group • es
9
Pros:

La situación y la habitación

Cons:

Que hay que dormir con el balcón cerrado para no oír ruidos

2026-08-29 • via Nuitee
C
CHRISTOPHER • family_with_children • cl
8
GREAT LOCATION AND GOOD VALUE!
Pros:

- GREAT LOCATION

Cons:

- CHECKING IN
- BATHROOM
- THE BED NOT COMFY

2026-08-28 • via Nuitee
E
Enrique • couple • es
8
Agradable
Pros:

Lo mejor que tiene el hotel es la ubicación

Cons:

Que no tuviese buffet propio de desayuno

2026-08-28 • via Nuitee
C
Chor Suan • couple • sg
8
2026-08-28 • via Nuitee
N
Neil • couple • es
9
Recepción inmejorable y situación ideal
Pros:

El servicio en recepción: inmejorable! Cama muy cómoda…la situación envidiable…

Cons:

Nada que decir

2026-08-28 • via Nuitee
D
darryl • couple • us
10
Great stay and I would recommend it to anyone.
Pros:

Great locatio.
Friendly staff

2026-08-27 • via Nuitee
M
Maria Elena • solo_traveller • es
10
2026-08-27 • via Nuitee
D
d'ambrosio • couple • it
8
Nel complesso positivo
Pros:

La posizione è ottima e lo staff molto gentile

Cons:

Il prezzo è troppo alto rispetto ai servizi forniti. Ad esempio non è inclusa la colazione ma in realtà è presente un Bar praticamente all’interno dell’hotel

2026-08-27 • via Nuitee
D
Dyer • solo_traveller • us
9
Pamplona stay
Pros:

Loved the area. Location was perfect. Breakfast staff was wonderful

Cons:

The room was very small. I feel for what we paid through booking.com. The front evening person, Gabriel, was wonderful. Very strange that coffee pods were not replaced after use on a daily basis.

2026-08-26 • via Nuitee
G
Gerben • solo_traveller • nl
10
Pros:

Locatie

Cons:

Ontbijt

2026-08-26 • via Nuitee
R
ruiz enciso • couple • es
10
Muy buena
Pros:

Nos gusto mucho todo, la ubicación y el personal. Si venimos otra vez a Pamplona repetiremos.

2026-08-26 • via Nuitee
M
Martin • couple • gb
8
2026-08-25 • via Nuitee
J
José Luis • solo_traveller • es
4
El peor hotel de cuatro estrellas que conozco y que no volveré.
Pros:

La ubicación céntrica

Cons:

La habitación muy pequeña, la ducha perdía agua por la junta de la mampara al utilizarla y quedaba el suelo muy mojado, incluso la parte baja de la puerta estaba hinchada de otros huéspedes. El paso entre la cama y la pared de la TV era un problema que habrá ocasionado más de un chichón y por último las regletas parpadean y había que apagarlas para que no molestaran, aparte de la chapuza de la conexión sobre armarios. Por último reseñar que al anochecer toda la habitación olía a cloacas.

2026-08-25 • via Nuitee
E
Esmeralda • couple • es
10
2026-08-25 • via Nuitee
R
roger • solo_traveller • es
9
Pros:

La limpieza y ubicación

Cons:

.

2026-08-25 • via Nuitee
R
roger • couple • at
9
2026-08-25 • via Nuitee
M
Michele • solo_traveller • it
8
Che posizione!
Pros:

Posizione magnifica! Struttura molto bella,pulita e accogliente.

Cons:

Nulla

2026-08-25 • via Nuitee