Hotel Pompaelo Plaza del Ayuntamiento & Spa

Hotels
8.6 (3291 reviews)
Plaza Consistorial 3 , Pamplona , es

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and comfortable rooms
Cons:
Inconsistent room quality
Breakfast needs improvement

Categories

Cleanliness
8.43
Room cleanliness was generally mentioned positively, but one review noted the need for better quality in bedding.
Service
8.9
Several reviews highlighted the courteous and helpful nature of the staff.
Location
9.14
Location was frequently praised for being central and convenient for exploring the city.
Room Quality
8.49
Generally good but some found the mattress too hard or room sizes small.
Amenities
8.32
Spa access and breakfast quality received mixed feedback; improvements needed.
Value for Money
8.58
Noted as generally good, though some felt it could be better with improved bedding.
Food and Beverage
8.23
Feedback on breakfast was mixed, with room for improvement highlighted.
Overall Experience
8.7
Overall satisfaction was high, with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:09

Property Description

Luxurious Accommodation with City Views
Hotel Pompaelo Urban Spa offers a unique stay in a historic building overlooking the City Hall. The air-conditioned rooms provide stunning city views, flat-screen TVs, and modern bathrooms with free toiletries.

Relaxation at Urban Spa
Indulge in ultimate relaxation at the on-site urban spa featuring a sauna, Turkish bath, ice fountain, and a variety of beauty treatments. Unwind and rejuvenate in a tranquil setting after a day of exploring the city.

Gastronomic Delights and Sky Bar
Savor delicious pintxos and tapas at the gastro-pub or head to the Sky Bar for expertly crafted cocktails with panoramic views. Enjoy a culinary journey without leaving the hotel premises.

Experience luxury and comfort at Hotel Pompaelo Urban Spa. Book your stay now for an unforgettable getaway.

Important information:

Please note that the parking is closed from 05 until 14 July.

Please note that the spa is not included and must be reserved in advance.

Please note that the spa is open during the following days and hours:
- Monday to Saturday: from 10:00 to 20:00
- Sundays: from 09:30 to 13:30.This property is located in a pedestrian-only zone.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 17 per day.

Location

Guest Reviews

8.6
Based on 3291 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.49
Amenities: 8.32
Value for Money: 8.58
Food and Beverage: 8.23
Overall Experience: 8.7
A
Aizen • family_with_children • ar
10
Pros:

La recepcion,las instalaciones, ubicación fabulosa, todo super bien

2026-02-14 • via Nuitee
C
Caroline • family_with_children • fr
9
2026-02-14 • via Nuitee
M
Miguel Izaguirre • family_with_children • es
9
2026-02-13 • via Nuitee
J
Jorge • extended_group • pt
10
Pros:

Excelente ubicacion, habitaciones muy confortables y servicio muy amable.

2026-02-12 • via Nuitee
S
Sandra • family_with_children • es
10
2026-02-12 • via Nuitee
L
Lorenzo • couple • es
10
Volveremos!! Excelente hotel
Pros:

La tranquilidad y las camas

Cons:

Estar poco tiempo

2026-02-12 • via Nuitee
M
Marcelo • couple • br
10
Pros:

Tudo ótimo, localização, atendimento, quarto.

2026-02-12 • via Nuitee
J
Jol • couple • es
7
Bien pero mejorable
Pros:

Atención del personal muy amable
Ubicación excepcional

Cons:

El colchón hundido, incómodo
La habitación no es muy grande
Para tener 4 estrellas me esperaba más

2026-02-11 • via Nuitee
I
Irene • family_with_children • es
10
2026-02-11 • via Nuitee
A
Avelino • couple • us
10
2026-02-11 • via Nuitee
S
Sara • family_with_children • it
8
Pros:

Posizione super centrale, colazione buona

2026-02-10 • via Nuitee
S
Schneider • solo_traveller • es
10
Buenisima
Pros:

Habitacion y servicios

Cons:

Ascensor con tarjeta

2026-02-10 • via Nuitee
O
Oihane • couple • es
3
Cons:

Calidad precio no se ajusta con las instalaciones. El spa muy pequeño para el precio que tiene y la habitación más de lo mismo..
No repetiré la experiencia.

2026-02-10 • via Nuitee
R
Rimaudiere • family_with_children • es
9
Pros:

Le confort, le calme, la modernité, une immense télé

Cons:

Il n'y a aucune chaîne française sur la télé

2026-02-10 • via Nuitee
I
irene • family_with_children • es
9
2026-02-10 • via Nuitee
J
Joan • family_with_children • es
7
Pros:

La ubicació

Cons:

El llit estava bastant deformat i no vaig saber tancar una llum de l'habitació . L'spa son 25e per persona

2026-02-08 • via Nuitee
E
Enrico • solo_traveller • de
10
2026-02-08 • via Nuitee
A
Andrea • extended_group • it
10
2026-01-31 • via Nuitee
I
Isabel • extended_group • es
10
2026-01-31 • via Nuitee
P
Puentes • family_with_children • es
9
Volveré
Pros:

La ubicación lo mejor

Cons:

El lavabo no traga bien el agua

2026-01-30 • via Nuitee