Hotel Pompaelo Plaza del Ayuntamiento & Spa

Hotels
8.6 (3798 reviews)
Plaza Consistorial 3 , Pamplona , ES

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and comfortable rooms
Cons:
Inconsistent room quality
Breakfast needs improvement

Categories

Cleanliness
8.43
Room cleanliness was generally mentioned positively, but one review noted the need for better quality in bedding.
Service
8.9
Several reviews highlighted the courteous and helpful nature of the staff.
Location
9.14
Location was frequently praised for being central and convenient for exploring the city.
Room Quality
8.49
Generally good but some found the mattress too hard or room sizes small.
Amenities
8.32
Spa access and breakfast quality received mixed feedback; improvements needed.
Value for Money
8.58
Noted as generally good, though some felt it could be better with improved bedding.
Food and Beverage
8.23
Feedback on breakfast was mixed, with room for improvement highlighted.
Overall Experience
8.7
Overall satisfaction was high, with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:09

Property Description

Luxurious Accommodation with City Views
Hotel Pompaelo Urban Spa offers a unique stay in a historic building overlooking the City Hall. The air-conditioned rooms provide stunning city views, flat-screen TVs, and modern bathrooms with free toiletries.

Relaxation at Urban Spa
Indulge in ultimate relaxation at the on-site urban spa featuring a sauna, Turkish bath, ice fountain, and a variety of beauty treatments. Unwind and rejuvenate in a tranquil setting after a day of exploring the city.

Gastronomic Delights and Sky Bar
Savor delicious pintxos and tapas at the gastro-pub or head to the Sky Bar for expertly crafted cocktails with panoramic views. Enjoy a culinary journey without leaving the hotel premises.

Experience luxury and comfort at Hotel Pompaelo Urban Spa. Book your stay now for an unforgettable getaway.

Important information:

Please note that the parking is closed from 05 until 14 July.

Please note that the spa is not included and must be reserved in advance.

Please note that the spa is open during the following days and hours:
- Monday to Saturday: from 10:00 to 20:00
- Sundays: from 09:30 to 13:30.This property is located in a pedestrian-only zone.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 3798 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.49
Amenities: 8.32
Value for Money: 8.58
Food and Beverage: 8.23
Overall Experience: 8.7
M
MIKE • couple • gb
8
Pros:

LOCATION

2026-10-31 • via Nuitee
M
Martín barroso • family_with_children • es
8
2026-10-31 • via Nuitee
P
pedro • extended_group • es
10
2026-10-30 • via Nuitee
P
pedro • extended_group • es
10
Satisfacción
Pros:

Todo

Cons:

El desayuno

2026-10-30 • via Nuitee
A
Ana • family_with_children • es
10
Pros:

Situacion, el personal, limpieza y desayuno

Cons:

Nada

2026-10-29 • via Nuitee
R
rosanna • family_with_children • it
8
Hotel ottimo
Pros:

Bell'albergo, pulitissimo, stanza moderna forse un po' piccola ma funzionale.
Ottima l'accoglienza. Una ragazza della reception parlava benissimo l'italiano!
Albergo in centro. Ottimo direi

Cons:

Nulla

2026-10-29 • via Nuitee
J
jean-loup • couple • fr
10
2026-10-29 • via Nuitee
A
angel manuel • couple • es
9
2026-10-29 • via Nuitee
N
Nuria • couple • es
9
Volvería sin duda 👍
Pros:

Ubicación del hotel fantástico
Desayuno muy rico

2026-10-28 • via Nuitee
C
Carmen • couple • es
8
2026-10-28 • via Nuitee
R
RODRIGO • couple • es
9
NOS GUSTO BASTANTE.una estancia maravillosa.Puro centro de PAMPLONA.VOLVEREMOS A REPETIR.
2026-10-27 • via Nuitee
S
Steve • couple • gb
8
Enjoyable stay, discounted parking less than 3 minutes walk from hotel was good. All staff were great.
Pros:

Great location, hotel was very clean and comfortable. Breakfast was nice with a really good choice.

Cons:

Coffee shop attached to the hotel was only open in the mornings. Spa access looked expensive for 45 min visit.

2026-10-27 • via Nuitee
H
Hans • couple • us
10
2026-10-27 • via Nuitee
L
laura • family_with_children • es
7
Hotel centrico
Pros:

Ubicacion

Cons:

Distribución de la habitación asignada.
las luces de colores de la fachada.

2026-10-27 • via Nuitee
M
maria teresa • family_with_children • es
9
Pros:

Ubicación. Instalaciones. Cama y baño. Desayuno

2026-10-26 • via Nuitee
C
Conny • couple • se
10
Vi trivdes väldigt bra på detta boende samt att vi kunde parkera bilen utan problem.
Pros:

Centralt beläget och närhet till allt. Bra frukost och trevlig personal. Fanns parkeringsgarage i närheten med gott om platser när vi kom fram. Gångavstånd till allt som vi ville besöka.

Cons:

Inget särskilt. Allt var bra!

2026-10-26 • via Nuitee
H
Hegoi • couple • es
8
2026-10-26 • via Nuitee
M
Merchan • couple • es
5
Costoso
Pros:

La ubicación

Cons:

Para el costo que tiene, el desayuno es muy poco variado, súper básico… y las sábanas tenían un olor peculiar… realmente me parece costoso para lo que ofrece

2026-10-26 • via Nuitee
E
Emilio • extended_group • es
7
Pros:

la ubicación, y el acuerdo con el aparcamiento.

Cons:

el pequeño tamaño de la habitación, con el "mueble porta-equipajes" en el pasillo dificultando el paso con riesgo de darse en la rodilla. la indicación de "habitación con balcón" que hace imaginar algo más amplio y con mejores vistas y, realmente, no aporta mucho valor a la habitación (no creo que lo use nadie).
Pero bueno, tampoco iba a pasar mucho tiempo en la habitación y era más importante la ubicación del hotel, que es magnífica, y el precio es correcto.
como observación final: el carro azul usado por limpieza estaba en el "vestíbulo interior" de las escaleras, ocupando casi totalmente el espacio. En caso de salida de emergencia es un alto riesgo tener ese carro ahí, que puede provocar atasco de personas.
gracias

2026-10-26 • via Nuitee
M
MARIA ASUNCION • family_with_children • es
8
2026-10-26 • via Nuitee