Hotel Pompaelo Plaza del Ayuntamiento & Spa

Hotels
8.6 (3457 reviews)
Plaza Consistorial 3 , Pamplona , es

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and comfortable rooms
Cons:
Inconsistent room quality
Breakfast needs improvement

Categories

Cleanliness
8.43
Room cleanliness was generally mentioned positively, but one review noted the need for better quality in bedding.
Service
8.9
Several reviews highlighted the courteous and helpful nature of the staff.
Location
9.14
Location was frequently praised for being central and convenient for exploring the city.
Room Quality
8.49
Generally good but some found the mattress too hard or room sizes small.
Amenities
8.32
Spa access and breakfast quality received mixed feedback; improvements needed.
Value for Money
8.58
Noted as generally good, though some felt it could be better with improved bedding.
Food and Beverage
8.23
Feedback on breakfast was mixed, with room for improvement highlighted.
Overall Experience
8.7
Overall satisfaction was high, with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:09

Property Description

Luxurious Accommodation with City Views
Hotel Pompaelo Urban Spa offers a unique stay in a historic building overlooking the City Hall. The air-conditioned rooms provide stunning city views, flat-screen TVs, and modern bathrooms with free toiletries.

Relaxation at Urban Spa
Indulge in ultimate relaxation at the on-site urban spa featuring a sauna, Turkish bath, ice fountain, and a variety of beauty treatments. Unwind and rejuvenate in a tranquil setting after a day of exploring the city.

Gastronomic Delights and Sky Bar
Savor delicious pintxos and tapas at the gastro-pub or head to the Sky Bar for expertly crafted cocktails with panoramic views. Enjoy a culinary journey without leaving the hotel premises.

Experience luxury and comfort at Hotel Pompaelo Urban Spa. Book your stay now for an unforgettable getaway.

Important information:

Please note that the parking is closed from 05 until 14 July.

Please note that the spa is not included and must be reserved in advance.

Please note that the spa is open during the following days and hours:
- Monday to Saturday: from 10:00 to 20:00
- Sundays: from 09:30 to 13:30.This property is located in a pedestrian-only zone.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 17 per day.

Location

Guest Reviews

8.6
Based on 3457 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.49
Amenities: 8.32
Value for Money: 8.58
Food and Beverage: 8.23
Overall Experience: 8.7
M
Mar • couple • es
10
Pros:

Ubicación excelente.
La persona que me atendió en recepción también excelente ( una chica pelirroja encantadora).

2026-05-16 • via Nuitee
N
Natalia • solo_traveller • es
10
2026-05-16 • via Nuitee
F
Florian • family_with_children • fr
4
Trop cher
Pros:

Le Personel au top

Cons:

Le rapport qualité prix, produits du petits déjeuner low-cost

2026-05-15 • via Nuitee
M
María • couple • es
9
2026-05-15 • via Nuitee
K
Katrin • solo_traveller • ch
9
Pros:

Great location and very convenient overall. The room was rather small, but had good storage options. Parking was available for 17 euros and was very convenient.

Cons:

The hallway felt extremely warm, almost like a sauna at times.

2026-05-15 • via Nuitee
V
VANESSA • couple • fr
8
Un bel hôtel bien situé mais mal insonorisé
Pros:

L emplacement, la modernité, la propreté

Cons:

Le bruit extérieur dans la rue, impossible de dormir, l isolation entre les chambres, on entendait parler les gens comme si ils étaient dans la chambre, la chambre est pas très grande pour le prix payer

2026-05-14 • via Nuitee
A
Antton • solo_traveller • es
8
2026-05-13 • via Nuitee
B
Bo Krogh • couple • dk
9
2026-05-13 • via Nuitee
V
Valerie • couple • ca
9
Excellent location
Pros:

Lovely room with amenities such as coffee machine and refrigerator. Excellent location for exploring Pamplona - a wonderful city. Parking under the plaza was quite good. Staff were friendly and helpful.

Cons:

Breakfast was somewhat lacking in fruit.

2026-05-13 • via Nuitee
B
Bright • solo_traveller • us
10
2026-05-12 • via Nuitee
J
Juana • extended_group • es
9
Hotel en pleno centro, personal muy amable, es la segunda vez que vamos si volvemos a Pamplona ,repetiremos por supuesto
Pros:

La ubicación del hotel,está en pleno centro ,al lado del ayuntamiento y zona de tapas, el personal de recepción, igual la chica que el chico súper amables.

Cons:

Nada

2026-05-12 • via Nuitee
G
Gérald • solo_traveller • fr
6
Une nuit à Santander
Pros:

Le personnel très aimable et la situation géographique pour visiter la ville

Cons:

Rue très bruyante, hôtel pas suffisamment insonorisé, boules quies obligatoires

2026-05-12 • via Nuitee
M
Mark Henry • couple • gb
8
Nice hotel in a great location.
Pros:

Location excellent, beds comfortable, tea & coffee making facilities provided (see negative below). Breakfast good.

Cons:

Tea & coffee (2 capsules) supplies were not refreshed each morning - they are only provided as a ‘welcome’ on the first night, after which they are €1 a pop - seems a little bizarre.

2026-05-12 • via Nuitee
A
ALBERTO • solo_traveller • es
10
Pros:

La ubicación, limpieza y sobre todo el personal super amable

Cons:

La hora de entrar un poco tarde pero se portaron muy bien y nos lo resolvieron rápidamente

2026-05-11 • via Nuitee
O
Olivier • solo_traveller • fr
9
Pros:

L'emplacement au cœur de la vieille ville

2026-05-11 • via Nuitee
R
Rodriguez • solo_traveller • co
10
Pros:

La ubicación, el personal muy amable y el desayuno incluido muy rico.

2026-05-11 • via Nuitee
S
SARA • couple • es
9
2026-05-11 • via Nuitee
F
Fiona • couple • gb
8
Fabulous location in Pamplona and good value
Pros:

Fantastic location, good breakfast, comfy beds and good amenities.

Cons:

Wasn’t much info given at check in - but otherwise all good

2026-05-11 • via Nuitee
S
shane Brady • solo_traveller • ie
8
2026-05-11 • via Nuitee
D
DEVAUX • solo_traveller • fr
9
Très bon hôtel, propre, personnel agréable, l’emplacement est très bien si on accepte un peu de marche avec les valises
Pros:

Emplacement parfait pour la visite de la ville

Cons:

Emplacement, le trajet doit être terminé à pied.

2026-05-10 • via Nuitee