Hotel Pompaelo Plaza del Ayuntamiento & Spa

Hotels
8.6 (3625 reviews)
Plaza Consistorial 3 , Pamplona , es

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Children allowed

Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and comfortable rooms
Cons:
Inconsistent room quality
Breakfast needs improvement

Categories

Cleanliness
8.43
Room cleanliness was generally mentioned positively, but one review noted the need for better quality in bedding.
Service
8.9
Several reviews highlighted the courteous and helpful nature of the staff.
Location
9.14
Location was frequently praised for being central and convenient for exploring the city.
Room Quality
8.49
Generally good but some found the mattress too hard or room sizes small.
Amenities
8.32
Spa access and breakfast quality received mixed feedback; improvements needed.
Value for Money
8.58
Noted as generally good, though some felt it could be better with improved bedding.
Food and Beverage
8.23
Feedback on breakfast was mixed, with room for improvement highlighted.
Overall Experience
8.7
Overall satisfaction was high, with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:09

Property Description

Luxurious Accommodation with City Views
Hotel Pompaelo Urban Spa offers a unique stay in a historic building overlooking the City Hall. The air-conditioned rooms provide stunning city views, flat-screen TVs, and modern bathrooms with free toiletries.

Relaxation at Urban Spa
Indulge in ultimate relaxation at the on-site urban spa featuring a sauna, Turkish bath, ice fountain, and a variety of beauty treatments. Unwind and rejuvenate in a tranquil setting after a day of exploring the city.

Gastronomic Delights and Sky Bar
Savor delicious pintxos and tapas at the gastro-pub or head to the Sky Bar for expertly crafted cocktails with panoramic views. Enjoy a culinary journey without leaving the hotel premises.

Experience luxury and comfort at Hotel Pompaelo Urban Spa. Book your stay now for an unforgettable getaway.

Important information:

Please note that the parking is closed from 05 until 14 July.

Please note that the spa is not included and must be reserved in advance.

Please note that the spa is open during the following days and hours:
- Monday to Saturday: from 10:00 to 20:00
- Sundays: from 09:30 to 13:30.This property is located in a pedestrian-only zone.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 17 per day.

Location

Guest Reviews

8.6
Based on 3625 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.49
Amenities: 8.32
Value for Money: 8.58
Food and Beverage: 8.23
Overall Experience: 8.7
M
María Cristina • solo_traveller • es
7
2026-06-06 • via Nuitee
J
Jacobo • couple • es
3
Pros:

Sólo la ubicación.

Cons:

Habitaciones extremadamente pequeñas. La TV apuntaba literalmente a la pared y no se podía ver casi nada porque tenía WIFI capada. Nevera no enfriaba y sin servicio de habitaciones

2026-06-06 • via Nuitee
M
Maria Valeria • solo_traveller • es
9
2026-06-06 • via Nuitee
J
Julie • solo_traveller • gb
7
Great central location.
Pros:

A modern room with a small balcony which was nice. Made use of the spa which was lovely after some long days of walking.

Cons:

I stayed 2 nights but I didn't have my complimentary tea and coffee topped up after the first night. Also I had to move the kettle and coffee machine on to a bedside table in order to use them as the cables couldn't reach any plugs.

2026-06-06 • via Nuitee
E
Enric • solo_traveller • es
10
2026-06-05 • via Nuitee
L
ludovic • couple • fr
9
je reviendrai
Pros:

Hôtel très bien situé pour découvrir Pampelune

Cons:

le tarif du parking

2026-06-05 • via Nuitee
D
Dr. Thomas • couple • de
9
Pros:

-Zentral
-Fahrräder konnten nach vorheriger Anmeldung in einem Raum im 6 Stock abgestellt werde
- sehr gutes Frühsu

2026-06-04 • via Nuitee
M
Mercedes • solo_traveller • es
10
Pros:

El.personal muy amable. La ubicación muy buena . Estaba todo muy bien.

2026-06-04 • via Nuitee
F
Fuencisla • solo_traveller • es
7
2026-06-04 • via Nuitee
M
Marilena • couple • br
10
Excellent stay, specially if you don't have a car.
Cons:

Although the hotel is in an excellent location it is difficult to get to if you are driving.

2026-06-04 • via Nuitee
K
Karl • couple • tw
10
What makes this centrally located and well appointed hotel so wonderful is the staff; whether you are on the Camino or i
Pros:

The location couldn’t be better. The facilities are excellent. The breakfast was delicious.

2026-06-04 • via Nuitee
C
Carmen • solo_traveller • es
10
Una estancia acogedora y confortable
Pros:

La ubicación, la comodidad de las habitaciones y la amabildad de los recepcionistas..

2026-06-03 • via Nuitee
C
Cloé • solo_traveller • fr
10
2026-06-02 • via Nuitee
C
Catherine • couple • fr
8
2026-06-02 • via Nuitee
A
Andreu • couple • es
10
2026-06-01 • via Nuitee
M
Margarita • couple • es
1
Inquietante
Pros:

La ubicación

Cons:

No me gustó que en mi habitación hubiera una puerta que comunica a la otra habitación, aunque estaba cerrada no me dio seguridad, le comenté al recepcionista que no estaba conforme con mi habitación y no busco solución ni me ofreció otra habitación, la verdad es que dormí intranquila.

2026-06-01 • via Nuitee
C
Cornelia • couple • ch
10
Gute Lage, nettes Personal und tolles Zimmer mit Aussichvund Balkon.
Pros:

Die perfekte Lage im Zentrum und der nette Empfang. Wir konnten unsere EBikes an einem sicheren Ort unterbringen.

2026-06-01 • via Nuitee
N
Natalia • solo_traveller • es
10
2026-05-31 • via Nuitee
L
Laureano • solo_traveller • es
10
Pros:

Todo y por supuesto la ubicación es excelente

Cons:

El parking muy caro

2026-05-31 • via Nuitee
F
Francois • solo_traveller • mq
7
Pros:

L'emplacement

Cons:

Climatisation non fonctionnelle, très chaud.
Petit dejeuner très chiche et décevant

2026-05-30 • via Nuitee