Hotel Pompaelo Plaza del Ayuntamiento & Spa

Hotels
8.6 (3798 reviews)
Plaza Consistorial 3 , Pamplona , ES

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and comfortable rooms
Cons:
Inconsistent room quality
Breakfast needs improvement

Categories

Cleanliness
8.43
Room cleanliness was generally mentioned positively, but one review noted the need for better quality in bedding.
Service
8.9
Several reviews highlighted the courteous and helpful nature of the staff.
Location
9.14
Location was frequently praised for being central and convenient for exploring the city.
Room Quality
8.49
Generally good but some found the mattress too hard or room sizes small.
Amenities
8.32
Spa access and breakfast quality received mixed feedback; improvements needed.
Value for Money
8.58
Noted as generally good, though some felt it could be better with improved bedding.
Food and Beverage
8.23
Feedback on breakfast was mixed, with room for improvement highlighted.
Overall Experience
8.7
Overall satisfaction was high, with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:09

Property Description

Luxurious Accommodation with City Views
Hotel Pompaelo Urban Spa offers a unique stay in a historic building overlooking the City Hall. The air-conditioned rooms provide stunning city views, flat-screen TVs, and modern bathrooms with free toiletries.

Relaxation at Urban Spa
Indulge in ultimate relaxation at the on-site urban spa featuring a sauna, Turkish bath, ice fountain, and a variety of beauty treatments. Unwind and rejuvenate in a tranquil setting after a day of exploring the city.

Gastronomic Delights and Sky Bar
Savor delicious pintxos and tapas at the gastro-pub or head to the Sky Bar for expertly crafted cocktails with panoramic views. Enjoy a culinary journey without leaving the hotel premises.

Experience luxury and comfort at Hotel Pompaelo Urban Spa. Book your stay now for an unforgettable getaway.

Important information:

Please note that the parking is closed from 05 until 14 July.

Please note that the spa is not included and must be reserved in advance.

Please note that the spa is open during the following days and hours:
- Monday to Saturday: from 10:00 to 20:00
- Sundays: from 09:30 to 13:30.This property is located in a pedestrian-only zone.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 3798 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.49
Amenities: 8.32
Value for Money: 8.58
Food and Beverage: 8.23
Overall Experience: 8.7
S
Stewart • couple • gb
9
Pros:

Very good location

2026-09-19 • via Nuitee
P
Parikh • solo_traveller • us
10
2026-09-18 • via Nuitee
T
Tina • couple • us
10
Wonderful
Pros:

Great location!!

2026-09-18 • via Nuitee
J
jean claude • couple • fr
3
à déconseiller
Pros:

l hotesse d accueil aimable parlant bien le français

Cons:

l hotel ne correspond pas à sa classe chambre petite pas de petits dejeunérs sur place sauf une simple cafétaria le parking est assez loin et cher vue avec vis à vis les horaires du spa e t des soins tres réduits

2026-09-18 • via Nuitee
D
Diego • couple • es
7
Defraudado
Pros:

No hay desayuno. La ubicación, excelente.

Cons:

La habitación MUY PEQUEÑA E INCÓMODA

2026-09-17 • via Nuitee
J
John • extended_group • gb
6
Great location
Pros:

Location

Cons:

Very tiny room and car park was a nightmare to find

2026-09-17 • via Nuitee
M
Mamen • couple • es
9
Hotel muy bien ubicado
Pros:

La ubicación, cama cómoda, y la limpieza

2026-09-17 • via Nuitee
S
shirley • solo_traveller • ie
9
Nice setting close within the old town close to the cathedral and other places of interest. Staff helpfully
Pros:

Very central

Cons:

Nothing

2026-09-17 • via Nuitee
A
AURORA • couple • es
9
Excelente ubicación y muy buena coordinación con el parking de la plaza del castillo.
Pros:

La ubicación es excelente.

Cons:

No nos gustó la inclinación del balcón hacia la calle.

2026-09-16 • via Nuitee
C
Carmen • solo_traveller • es
10
2026-09-16 • via Nuitee
H
Hubert • family_with_children • fr
8
2026-09-15 • via Nuitee
C
Cheryl • solo_traveller • us
8
Pros:

Great location

2026-09-14 • via Nuitee
J
Jim • solo_traveller • au
10
2026-09-14 • via Nuitee
S
Simon • solo_traveller • gb
9
Perfect location to see and enjoy Pamplona
Pros:

Great location, comfortable room

2026-09-14 • via Nuitee
A
Andres • couple • es
7
2026-09-14 • via Nuitee
S
Susanna • couple • fi
10
2026-09-14 • via Nuitee
M
Maria Jose • solo_traveller • ar
9
Ubicación excelente muy cómodo
Pros:

Excelentemente ubicado

Cons:

Nada

2026-09-13 • via Nuitee
R
Ricardo • solo_traveller • es
8
2026-09-13 • via Nuitee
S
Sergio • family_with_children • es
9
Pros:

La ubicación

2026-09-13 • via Nuitee
M
Manuel • couple • es
9
2026-09-12 • via Nuitee