Schweizerhof Zermatt - a Small Luxury Hotel

Hotels
9.1 (989 reviews)
Bahnhofstrasse 5 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Nightclub
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Beautiful views
Cons:
Some negative comments on breakfast variety
Pool area not ideal

Categories

Cleanliness
8.94
Overall cleanliness was generally praised with mentions of 'lovely, clean' and 'very clean and relaxing.'
Service
9.22
Several reviews highlighted helpful and friendly staff.
Location
9.56
The hotel is consistently praised for its excellent location near the train station and stunning views.
Room Quality
9.21
Rooms were described as spacious and well-decorated with great views.
Amenities
9.04
Amenities such as the spa were noted as relaxing, though some areas were mentioned as being less appealing.
Value for Money
8.7
Standard quality for this hotel tier, with some comments on value relative to cost.
Food and Beverage
8.84
Breakfast was highlighted as delicious with variety, but one review suggested more choices could be offered.
Overall Experience
9.31
Overall experience reflects high satisfaction, with multiple reviews indicating a favorite among travelers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:53

Property Description

Luxurious Accommodation with Mountain Views

The Hotel Schweizerhof in car-free Zermatt offers a premium experience with three restaurants, concierge service, and free WiFi. Most rooms and suites feature balconies with breathtaking Matterhorn views.

Dining and Entertainment

Indulge in cocktails at the lobby bar or savor international cuisine at the open kitchen while enjoying live DJ performances.

Wellness and Recreation

Relax in the indoor pool, fitness center, jacuzzi, sauna, and steam bath. Host events in the conference rooms or explore the nearby railway and Gornergratbahn stations. Additionally, enjoy the private kids club, ski facilities, and rental services.

Book your stay at Hotel Schweizerhof for an unforgettable mountain getaway.

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    Children from 9 years old to 15 years old stay for CHF 100 per person per night when using an existing bed.
    Children up to and including 8 years old stay for free when using an available extra bed.
    Children from 9 years old to 15 years old stay for CHF 100 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.1
Based on 989 reviews
Cleanliness: 8.94
Service: 9.22
Location: 9.56
Room Quality: 9.21
Amenities: 9.04
Value for Money: 8.7
Food and Beverage: 8.84
Overall Experience: 9.31
A
ABDELOUAHID • solo_traveller • nl
7
Prima
Cons:

Personeel aan de receptie mag echt wel vriendelijk! Geen ruimte om een drankje te doen, lobby veranderd in een restaurant dus hotel gasten worden dan t hotel “uitgewerkt”

2026-02-12 • via Nuitee
D
Deb • family_with_children • au
9
2026-02-10 • via Nuitee
D
Doris • couple • de
8
Schönes, zentral gelegenes Hotel mit gutem Restaurantangebot
Pros:

Zentrale Lage direkt ggü. vom Bahnhof. Gute Erreichbarkeit von Sunnega Bergbahn und Gornergrat-Bahn zu Fuß.
Geräumiges Zimmer (Juniorsuite Bergblick) mit großem, sehr bequemen Bett.
Aufmerksames Personal - meistens englischsprachig (internationales Publikum). Viele gute Restaurants im Hotel; uns hat das asiat. Restaurant Myoko mit Teppan-Yaki-Grill und show-cooking besonders gut gefallen. Alles frisch zubereitet, sehr lecker!
Zigarrenlounge mit Billardtisch total gemütlich.
Ordentlicher Skikeller mit eigenem Ski-locker-Schrank.

Cons:

Neben dem Hotel ist eine riesige Baustelle, die von einem hohen Bretterzaun umgeben ist. Sieht nicht sehr hübsch aus und trübt die Ortsidylle. Wir hatten Glück, dass bei unserem Aufenthalt auf der Baustelle gerade nicht gearbeitet wurde. Daher auch kein störender Baulärm.
Der Balkon ist zwar groß und sonnig mit Blick aufs Matterhorn. Allerdings hört man bei geöffnetem Fenster schon morgens ab 9.00 Uhr laute Geräusche von der nahegelegenen Eislaufbahn des Ortes. Hier wird Eishockey gespielt und wenn der Puck gegen die Bande knallt, schallt das extrem laut. Das ist wohl der Nachteil einer zentralen Ortslage.
Badezimmer eigentlich groß, aber durch riesige Badewanne ziemlich verbaut. Nur ein Waschbecken dort und kleine Dusche.
Extra Gäste-WC mit Waschbecken ist unbeheizt und daher eiskalt!! Fernseher mit drehbarem Standfuß steht mitten im Raum zwischen Schlafbereich und angrenzender Wohnzimmer-Sitzecke. Fanden wir unpraktisch, verbaut die Laufwege. Für jemanden, der gerne vom Bett aus Fernsehen schaut, vielleicht gut.
Rezeption unscheinbar und klein, grenzt an den Restaurantbereich, man hat daher das Gefühl, man steht mit den Koffern mittendrin.
Die Bestuhlung im Hauptrestaurant und Frühstücksraum ist nicht optimal, da Sitz- und Tischhöhe für uns ( 1,80-1,84 m Körpergröße) nicht passten. Man versank in den Ledersofas und -sesseln; zum relaxen schön, aber eben nicht zum Essen am Tisch.

2026-02-09 • via Nuitee
E
elizabeth • couple • pa
10
Increíble
Pros:

La atención fue increíble

Cons:

Nada todo estuvo excelente

2026-01-30 • via Nuitee
J
Julie • couple • fr
10
2026-01-28 • via Nuitee
M
Marrer • family_with_children • ch
8
2026-01-27 • via Nuitee
M
Matthew • couple • us
10
2026-01-27 • via Nuitee
A
Anna • family_with_children • ch
9
2026-01-26 • via Nuitee
A
abdullah • couple • kw
10
سعيد جدا في التجربه وستكرر
Pros:

قربه من المحطه وبنص السنتر عجيب 😃👍😇

Cons:

لايوجد

2026-01-25 • via Nuitee
M
Muge • couple • tr
10
Harika bir tatil gecirdik
Pros:

Konumu, icindeki restoranlari ve yemekleri cok iyiydi

2026-01-25 • via Nuitee
J
Justin • family_with_children • gb
10
2026-01-23 • via Nuitee
S
Selda • family_with_children • tr
10
2026-01-22 • via Nuitee
L
Lee • family_with_children • sg
10
2026-01-22 • via Nuitee
G
Georgia • solo_traveller • gr
9
2026-01-22 • via Nuitee
C
Claus-Peter Martens • family_with_children • de
9
2026-01-22 • via Nuitee
K
Khalid • couple • sa
10
Prefered hotel in Zermatt
Pros:

Hotel is located at the centre of Zermatt and on the main shopping street two minutes walk from the the train station. Luxury hotel and well furnished. Beds are comfortable and bathroom is good.
Staff is polite and friendly. We checked in at 2 PM and once our room was ready. They helped us on booking for restaurants and best timing for cable car and train
We had breakfast included and was excellent with several varieties.

Cons:

None

2026-01-22 • via Nuitee
L
Ljubomir • family_with_children • rs
10
2026-01-20 • via Nuitee
G
Gorkem • couple • tr
10
Nice restaurant , good location , new rooms
Pros:

Food so nice at restaurant. Especially tomahawk. Chiefs are so cool. Staff is so helpful. I really recommend the restaurant

Cons:

Nothing

2026-01-19 • via Nuitee
A
Alia • couple • ch
1
Zermatt, we will be back, but not in that hotel
Pros:

Zermatt as a location is stunning. We will be back. However not in this hotel, there are many more hotels with the respective standard.

Cons:

Unfortunately, our experience in the morning left us disappointed. When taking a shower, we discovered that one of the towels in our room was completely dirty. At check-out we raised this issue with the receptionist. She seemed unsure how to handle the situation and called the housekeeping manager. Instead of an apology, his first reaction was to question whether we were responsible for the dirt, and then he shifted the blame to your third-party supplier. There was no clear solution offered, nor a sincere apology.
We had originally intended to extend our stay by another night, but this incident—and more importantly the way it was handled—changed our decision. For a hotel positioning itself as a luxury destination, we feel that such lapses in quality control and guest communication should not occur.

2026-01-19 • via Nuitee
M
Mario • extended_group • br
10
2026-01-19 • via Nuitee