The 5 Elements Hotel Chinatown Kuala Lumpur

Hotels
7.5 (763 reviews)
Lot 243, Jalan Sultan (Chinatown) , Kuala Lumpur , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Good amenities
Cons:
Poor cleanliness
Disappointing breakfast
Noisy environment

Categories

Cleanliness
6.46
Several mentions of cleanliness issues such as unclean cups and noisy conditions, affecting overall sentiment.
Service
8.43
Staff generally received positive remarks for their helpfulness and professionalism.
Location
8.97
Consistently praised for its central position in Chinatown with easy access to food and transport.
Room Quality
6.92
Mixed reviews on room conditions with some noting room quality issues like poor lighting.
Amenities
7.95
Amenities include a spa and overall basic facilities that meet expectations.
Value for Money
7.41
Good value for location but some concerns about cleanliness and service quality affect perception.
Food and Beverage
6.46
Breakfast was described as disappointing with limited options and poor quality, detracting from overall satisfaction.
Overall Experience
7.43
General satisfaction with location and staff, but some detractors in cleanliness and food service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:39

Property Description

City Views and Convenience
Enjoy stunning city views at The 5 Elements Hotel Chinatown Kuala Lumpur, conveniently located just 1 km from Islamic Arts Museum Malaysia.

Comfortable Accommodations
Relax in our air-conditioned rooms with a flat-screen TV, safety deposit box, and private bathroom. Some rooms even boast a balcony for an added touch of luxury.

Explore Nearby Attractions
Discover popular attractions like Berjaya Times Square and Pavilion Kuala Lumpur, all just a stone's throw away from the hotel.

For a memorable stay in Kuala Lumpur, book now at The 5 Elements Hotel Chinatown Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Limited connecting rooms are available on request, subject to availability.
Parking is subject to availability due to limited spaces.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs MYR 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for MYR 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 763 reviews
Cleanliness: 6.46
Service: 8.43
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 6.46
Overall Experience: 7.43
V
Vienna • family_with_children • it
10
2026-02-27 • via Nuitee
T
Tan • solo_traveller • my
10
2026-02-27 • via Nuitee
K
Keith • couple • kh
8
2026-02-10 • via Nuitee
Y
yan • family_with_children • my
5
Pros:

房间很干净，空间大

Cons:

厕所水很小，希望这方面可以改善

2026-01-25 • via Nuitee
K
Khair Johari • solo_traveller • my
7
Cons:

Breakfast - As early as 6.30 am.

The current opening time of 7.00 am does not fit my schedule.

2026-01-21 • via Nuitee
I
Ibrahim • solo_traveller • sa
10
2026-01-20 • via Nuitee
S
Samra • extended_group • id
10
2026-01-19 • via Nuitee
H
Hui Shin • family_with_children • my
7
2026-01-19 • via Nuitee
M
Marilyn • couple • au
6
2026-01-12 • via Nuitee
R
russell • solo_traveller • sg
9
awesome
Pros:

good

Cons:

everything is good

2026-01-09 • via Nuitee
W
wwyon520 • family_with_children • my
10
2026-01-04 • via Nuitee
Y
yan • family_with_children • my
6
Pros:

房间很干净，其他整体还行

Cons:

不满意厕所水很小

2026-01-02 • via Nuitee
E
Elaine • couple • au
9
2025-12-30 • via Nuitee
O
ONG • family_with_children • my
8
2025-12-30 • via Nuitee
A
Aina • couple • es
9
Pros:

La ubicación es excelente! El desayuno muy completo y diverso.
Tuvimos una estancia muy agradable, el personal muy atento a ayudarte y la habitación muy limpia y comoda.

2025-12-27 • via Nuitee
A
Ah Kok Goh • family_with_children • my
10
2025-12-27 • via Nuitee
R
Raymond • solo_traveller • au
10
My favourite place in KL
Pros:

Fantastic place to stay
Staff are great

Cons:

I had to leave

2025-12-26 • via Nuitee
R
Roland • couple • se
10
Fantastiskt bra läge. Kommer jätte gärna tillbaka hit nästa gång vi åker till Kuala Lumpor. Denna gången var vårt tredje
Pros:

Närheten till China Town. Utbudet av mat och shopping. Vi gillade läget och bokade om våra sista dagar till samma hotell. Super bra för oss.

Cons:

Svårt att hitta något negativt.

2025-12-22 • via Nuitee
D
Deborah • couple • gb
8
Great location for 2 day stay and exploring KL
Pros:

Location was great. Room fairly old but clean but quiet

Staff reasonably friendly

Cons:

Breakfast was uninspiring.

2025-12-20 • via Nuitee
Z
Zulkafli • couple • my
9
2025-12-12 • via Nuitee