Crowne Plaza Greenville by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.2 (502 reviews)
851 Congaree Road , Greenville , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient, central location close to shopping/dining/airport
Friendly and helpful staff (several positive mentions and named staff)
Good food and breakfast; on-site restaurant praised
Free parking and well-laid-out property
Gym and heated pool available
Clean and spacious rooms reported by multiple guests
In-room amenities: small refrigerator, makeup mirror; nice lobby
Cons:
Frequent cleanliness issues: hair, stains, dusty furniture, mold/mildew smells
Ant infestation reported in at least one room
Plumbing/maintenance problems: clogged drains, slow tub, loose showerhead, toilet issues
Inconsistent pillows and short shower curtains causing wet floors
Occasional poor front-desk service and one long wait/booking issue
No microwave in some rooms; busy pool at times
Wrong room/bed assignments and stained sheets reported

Categories

Cleanliness
6
Multiple guests reported cleanliness problems (hair and stains on beds/tubs, dusty furniture, mold/mildew smells, ant infestations, makeup stains); some rooms were clean but overall cleanliness is a notable weakness.
Service
8.8
Service is generally praised (friendly, helpful staff; specific staff named positively), though there are isolated reports of poor/overly aggressive front-desk behavior and long waits—overall service skews positive.
Location
9.5
Repeatedly described as very convenient and close to shopping, dining, airport and downtown; free parking and overall strong location sentiment.
Room Quality
7
Mixed room quality: some guests had spacious, clean rooms, but others experienced stains, moldy smells, odor issues, loose fixtures, clogged drains, inconsistent pillows and other maintenance problems.
Amenities
8.7
Amenities are well-regarded (gym, heated pool, restaurant, free parking, in-room fridge, makeup mirror), though pool being busy and occasional missing items (no microwave) were noted.
Value for Money
7.5
Mixed value perception: several guests felt it was good value while others explicitly said it wasn't worth the price or found issues that reduced perceived value.
Food and Beverage
9
Food and breakfast received positive mentions (food was good; breakfast and restaurant cited favorably).
Overall Experience
9.1
Most stays are described positively (friendly staff, nice lobby, calm and clean property for many guests) despite a number of significant negative cleanliness/maintenance incidents reported by others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:33

Property Description

Luxurious Amenities
The Greenville Crowne Plaza Hotel offers a premium experience with 2 on-site restaurants, an indoor pool, and sleek flat-screen TVs in every room.

Convenient Facilities
Guests can stay connected with free Wi-Fi, enjoy cable TV, and make use of the tea and coffee facilities provided. The hotel also features a snack bar, fitness center, laundrette, and business center.

Delicious Dining Options
Indulge in fine dining at Ruth’s Chris Steakhouse or savor a daily breakfast buffet at the Carolina Cafe. Whether for leisure or business, this hotel caters to every need.

Experience luxury, convenience, and exceptional dining at the Greenville Crowne Plaza Hotel. Book your stay now and elevate your Greenville experience.

Important information:

Please note the airport shuttle service has limited hours of operation. Contact the hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 502 reviews
Cleanliness: 6
Service: 8.8
Location: 9.5
Room Quality: 7
Amenities: 8.7
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 9.1
J
Jonathan • couple • us
5
Hotel was ok but not worth what I paid for
Pros:

Food was good.

Cons:

Space seemed to crowded

2026-10-29 • via Nuitee
R
Robert Keith • extended_group • us
8
2026-10-20 • via Nuitee
F
Felicia • couple • us
8
2026-10-20 • via Nuitee
A
Aashini • couple • us
9
Convenient location to access all of Greenville!
Pros:

The location is great and we were close to everything. The hotel has free parking and it was well laid out.

Cons:

The only thing that we didn’t like was that the room (furniture, carpet, curtains) was dusty. It triggered allergies for both my husband and myself. A deeper clean of all the room is probably due.

2026-10-19 • via Nuitee
M
McQueen • family_with_children • us
10
Pros:

Everything was good

2026-10-18 • via Nuitee
A
Alexandra • couple • us
10
The best home away from
Pros:

We LOVE this location and the staff! We usually stay once a month and have never had any issues!

2026-10-08 • via Nuitee
C
Chris • solo_traveller • us
10
Cons:

Everything was nice

2026-10-08 • via Nuitee
C
Consuela • couple • us
2
Wish it was better
Pros:

Location, breakfast, and restaurant

Cons:

I initially had a room that had hair and stains on the bed and tub. I was moved to another room which smelled like mold and mildew. I got deodorizer but it didn’t help. I ended up having a bad respiratory infection after staying there.

2026-10-08 • via Nuitee
B
Brown • solo_traveller • us
10
Fabulous!
Pros:

I was extremely impressed by this hotel stay! The staff were friendly. My room was clean. I liked the environment.

Cons:

I did not like the pillows. There were 4 pillows on the bed and each pillow was different. But it was not a big deal.

2026-09-19 • via Nuitee
T
Todd • extended_group • us
10
Pros:

Great location and rate.

2026-09-16 • via Nuitee
M
Michelle • couple • us
2
2026-09-16 • via Nuitee
J
JoVita • couple • us
9
I truly enjoyed it’s was my 2nd stay will be returning it was a great birthday weekend
Pros:

The property was very nice calm and clean
We met David and Tamala Mann that was awesome

Cons:

The toilet did give an issue but they fixed it

2026-09-11 • via Nuitee
J
James • solo_traveller • us
8
2026-09-05 • via Nuitee
A
Anita • solo_traveller • us
10
Great Experience
Pros:

Location is great and very close to shopping, dining and the airport. Nice spacious room, clean facilities, and friendly staff. I highly recommend it and would stay there again.

2026-08-25 • via Nuitee
S
Shelby • solo_traveller • us
10
Great Value
Cons:

The only thing I would suggest is they put longer shower curtains in the bathroom. So that the floor doesn't get wet.

2026-08-25 • via Nuitee
K
Kristianna • couple • us
10
2026-08-24 • via Nuitee
S
Sharee Giles • couple • us
10
2026-08-24 • via Nuitee
S
Susan • couple • us
10
2026-08-22 • via Nuitee
M
Mike • solo_traveller • us
7
Cons:

Slow drain on tub. Beauty light in bath didn't work

2026-08-20 • via Nuitee
A
Arnita • couple • us
10
2026-08-17 • via Nuitee