AluaSoul Orotava Valley - Adults Only

Hotels
•
AluaSoul
8.5 (2744 reviews)
Urbanización Turquesa playa , Puerto de la Cruz , es

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Varied breakfast options
Cons:
Cleanliness issues
Breakfast quality inconsistencies

Categories

Cleanliness
8.21
Some issues highlighted about cleanliness in certain rooms, including insects and unmaintained conditions.
Service
9.18
Staff was consistently described as friendly and helpful across multiple reviews.
Location
8.72
Conveniently located near the beach, but access can be challenging for some.
Room Quality
7.67
Rooms varied; some guests reported being in less desirable conditions with issues when requesting room changes.
Amenities
8.7
Amenities generally well-rated, though some mentioned specific requests for more detailed labeling for dietary restrictions.
Value for Money
8.66
Considered acceptable for the level of service and accommodation provided.
Food and Beverage
8.21
Breakfast issues reported, though the variety was appreciated; some food items received mixed feedback.
Overall Experience
8.68
Overall enjoyed stay, with some notable issues that prevented a perfect experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:39

Property Description

Luxurious Accommodation
Experience the ultimate comfort in our spacious junior suites with private balconies and separate living areas.

Gourmet Dining Options
Indulge in a culinary journey with our a la carte and buffet restaurants, offering a variety of delicious meals to satisfy your palate.

Exclusive Services
Elevate your stay with My Favorite Club®, providing personalized check-in, access to a private lounge, and other special privileges.

Immerse yourself in the beauty of Tenerife at AluaSoul Orotava Valley - Adults Only. Book now for an unforgettable experience.

Important information:

Please note air conditioning is available during summer months, at certain times of the day only.

Guests are kindly requested to contact the hotel for more details using the contact details found on the booking confirmation.

Pets are allowed under 10kg, with a suplement of 20 eur per night. It's neccesary to check availability first.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 2744 reviews
Cleanliness: 8.21
Service: 9.18
Location: 8.72
Room Quality: 7.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
C
caterina • couple • es
9
2026-08-08 • via Nuitee
F
Fabier • extended_group • es
10
Pros:

La tranquilidad del hotel

Cons:

Variedad del buffet

2026-08-07 • via Nuitee
R
Rodriguez Arribas • couple • es
10
2026-08-06 • via Nuitee
P
Pablo • couple • es
8
Lo justo para ser 4 estrellas.
Pros:

La comodidad y limpieza es lo destacable de este alojamiento.

Cons:

El personal de animación no fue lo esperado, los últimos dos días esperamos por la mañana para participar en los juegos que programaba el hotel, el primer día llegó algo tarde y no ponía ganas para que más gente participara, llegaba, montaba el juego y se iba; el segundo día estuvimos esperando hasta las 11:45, dejando otros planes para después, y para nuestra sorpresa, no apareció y perdimos la mañana esperando para nada.

2026-08-06 • via Nuitee
M
Marina • couple • es
9
Espectacular calidad-precio y personal muy amable y simpático.
Pros:

Personal muy amable y simpático , y la relación calidad precio espectacular. Además con algo de suerte puedes aparcar cerca gratis, aunque tienes un autobús que te lleva del hotel al centro durante el día.

Cons:

No tengo ninguna pega, quizás pediría algo más de comida tradicional tinerfeña en el bufet.

2026-08-05 • via Nuitee
K
Katarzyna999 • solo_traveller • pl
10
Pros:

We had a wonderful stay! The rooms were spacious, modern, and very comfortable. Housekeeping did an excellent job with daily cleaning, and everything was always spotless. The reception staff were friendly, professional, and always happy to help. The hotel has a great atmosphere, and we felt very welcome throughout our stay. We would definitely come back and highly recommend it!

2026-08-05 • via Nuitee
A
ANGEL • couple • es
10
Fenomenal estancia en Puerto de la Cruz, Playa Jardín
Pros:

El mejor alojamiento en el Puerto de la Cruz, cerca de la playa, buena piscina, buen servicio, buena comida…. No se puede pedir más, de lo mejor

Cons:

Nada

2026-08-02 • via Nuitee
C
CHIARA • solo_traveller • it
7
Pros:

La camera era molto ampia, con due zone indipendenti (un salotto e la camera da letto vera e propria), due bagni ed un balcone con affaccio diretto sull'oceano (anche se non vicinissimo).
Era inoltre molto pulita e con un ricambio giornaliero degli asciugamani.
La posizione è molto buona, anche se per arrivare al centro senza mezzi ci vuole una camminata di almeno un quarto d'ora e il ritorno è in salita. La struttura non ha un parcheggio privato e custodino, ma nelle vicinanze è presente un ampio parcheggio pubblico, gratuito, dove si trova facilmente posto.
Ottima la colazione.

Cons:

Il my favorite club non comporta particolari vantaggi, se non l'accesso alla lounge, dove è possibile trovare snack e bevande e che teoricamente dovrebbe chiudere alle 18, ma al quale nella pratica l'accesso viene impedito da prima.
Purtroppo poi, nel nostro caso, una delle ragazze addette alla reception è stata molto scortese e non ha fatto nulla per venire minimamente incontro alle nostre esigenze, atteggiamento per nulla in linea con quanto atteso da un albergo a 4 stelle.

2026-08-02 • via Nuitee
P
PALOMA • couple • es
9
2026-08-02 • via Nuitee
J
Jorge • extended_group • es
10
2026-08-02 • via Nuitee
A
Aurora • solo_traveller • es
2
2026-07-25 • via Nuitee
J
Joseluis • solo_traveller • es
7
2026-07-25 • via Nuitee
K
Katarzyna • couple • pl
10
Excellent location, the best part of the Island. We are happy we stay at this hotel having amazing sea view 🤩. It is rea
Pros:

Everything was great

2026-07-24 • via Nuitee
C
Carmen • solo_traveller • es
8
Pros:

El personal es extraordinario.

Cons:

Aunque llevamos todo incluido, hay muchas excepciones. En el bar de la piscina entraban sandwiches mixtos y poco más. Con la bebida igual. Tenías que tener cuidado con lo que pedías.

2026-07-24 • via Nuitee
A
Alejandro • extended_group • es
8
2026-07-23 • via Nuitee
F
Frédéric • couple • fr
6
Hôtel sympa pour un transit d’une journée
Pros:

Petits déjeuners copieux et bien achalandés
Piscine sympa

Cons:

Parking payant et cher 15€/nuits
Location serviette 10€
Ménage de la chambre médiocre , cheveux retrouvés en poignets sur le lit
Dosettes cafés absente malgré la machine dosettes de thé non renouvelées

2026-07-23 • via Nuitee
B
B. • couple • de
8
2026-07-23 • via Nuitee
M
Manuel • extended_group • es
8
Buen hotel
Pros:

He ido varias veces y siempre he tenido una gran experiencia. El personal es muy cordial y las habitaciones son grandes con las camas muy cómodas

Cons:

El hotel es muy largo y a veces despende de donde te toque hay que andar mucho, pero tampoco tiene mucha importancia. Alguna puerta del baño te la puedes encontrar descascarillada, pero por lo demás está todo muy bien

2026-07-21 • via Nuitee
J
Jesus Daniel • couple • es
1
El hotel de las fiestas y los shows
Pros:

Apartamento amplio

Cons:

Los shows del propio hotel hacían que temblará mi habitación y no pudiera dormir, cuando llame a recepción el chico me dijo que no podía hacer nada, que es cosa de las chicas de animación, era horrible temblaba todo, fueron cuatro días sin poder descansar.

2026-07-21 • via Nuitee
C
Carmen • solo_traveller • es
10
Pros:

Lo que más nos ha gustado es el personal del hotel. En especial los camarer@s del restaurante Terra. Encantadores!!!. También la limpieza de todo el hotel.ñ

2026-07-19 • via Nuitee