AluaSoul Orotava Valley - Adults Only

Hotels
•
AluaSoul
8.5 (2619 reviews)
Urbanización Turquesa playa , Puerto de la Cruz , es

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Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Varied breakfast options
Cons:
Cleanliness issues
Breakfast quality inconsistencies

Categories

Cleanliness
8.21
Some issues highlighted about cleanliness in certain rooms, including insects and unmaintained conditions.
Service
9.18
Staff was consistently described as friendly and helpful across multiple reviews.
Location
8.72
Conveniently located near the beach, but access can be challenging for some.
Room Quality
7.67
Rooms varied; some guests reported being in less desirable conditions with issues when requesting room changes.
Amenities
8.7
Amenities generally well-rated, though some mentioned specific requests for more detailed labeling for dietary restrictions.
Value for Money
8.66
Considered acceptable for the level of service and accommodation provided.
Food and Beverage
8.21
Breakfast issues reported, though the variety was appreciated; some food items received mixed feedback.
Overall Experience
8.68
Overall enjoyed stay, with some notable issues that prevented a perfect experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:39

Property Description

Luxurious Accommodation
Experience the ultimate comfort in our spacious junior suites with private balconies and separate living areas.

Gourmet Dining Options
Indulge in a culinary journey with our a la carte and buffet restaurants, offering a variety of delicious meals to satisfy your palate.

Exclusive Services
Elevate your stay with My Favorite Club®, providing personalized check-in, access to a private lounge, and other special privileges.

Immerse yourself in the beauty of Tenerife at AluaSoul Orotava Valley - Adults Only. Book now for an unforgettable experience.

Important information:

Please note air conditioning is available during summer months, at certain times of the day only.

Guests are kindly requested to contact the hotel for more details using the contact details found on the booking confirmation.

Pets are allowed under 10kg, with a suplement of 20 eur per night. It's neccesary to check availability first.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 12 per day.

Location

Guest Reviews

8.5
Based on 2619 reviews
Cleanliness: 8.21
Service: 9.18
Location: 8.72
Room Quality: 7.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
E
elodie • couple • es
10
2026-06-06 • via Nuitee
N
Natasha • couple • gb
10
2026-06-06 • via Nuitee
A
Alicia • couple • es
9
2026-06-06 • via Nuitee
R
Rocca • couple • it
7
Pros:

Vista panoramica su entrambi i lati dell hotel, la possibilità di avere un parcheggio comodo, l arredamento dell hotel in generale
La piscina

Cons:

La colazione, la struttura del hotel è un po datata,
Pulizia delle camere migliorabile

2026-06-06 • via Nuitee
A
Amanda • couple • es
10
2026-06-05 • via Nuitee
R
Raquel • solo_traveller • es
8
2026-06-05 • via Nuitee
R
Roman • solo_traveller • cz
8
2026-06-05 • via Nuitee
K
Katarina • extended_group • de
10
2026-06-05 • via Nuitee
M
marta • couple • es
10
2026-06-05 • via Nuitee
M
Maria • couple • es
10
Perfecta
Pros:

Todo estaba perfecto, el atendimiento, las comidas, la limpieza, todo muy cómodo y tranquilo.

2026-06-04 • via Nuitee
J
Joan VF • solo_traveller • es
8
2026-06-04 • via Nuitee
R
Roxana • couple • es
5
Cons:

El recepcionista nada profesional ha entrado a la habitación con excusa de revisar si estaba todo limpio y luego a mí parecía insistiéndole q fuera a la recepción a buscar agua , además de q llegamos de madrugada cansados nos ha explicado las instalaciones del hotel entero muy fuera de lugar el chico

2026-06-04 • via Nuitee
B
Brigitte Chen • couple • de
9
Pros:

Frühstück u Abendessen waren vielseitig und abwechslungsreich

Cons:

Keine Beanstandungen

2026-06-04 • via Nuitee
D
Díaz • solo_traveller • es
7
Pros:

el personal amable y cercano.

Cons:

las humedades, de la habitación, la falta de mantenimiento de algunos lugares como el bañoo, y las manchas en las sábanas.

2026-06-03 • via Nuitee
A
aa • solo_traveller • es
8
Pros:

Quiet place, beautiful view, nice breakfast

Cons:

They don't have free parking.

2026-06-03 • via Nuitee
E
Elena • couple • es
9
Pros:

Todas las estancias del hotel son maravillosas, las habitaciones muy amplias y el personal muy amable.

Cons:

Lo único que podemos señalar negativamente son los horarios de la cena.
Al llegar al hotel nos informaron de que el horario de cenar era hasta las 21.30. Que si llegábamos antes de esa hora podríamos cenar. La sorpresa fue que varias noches a partir de las 21 empezaban a recoger prácticamente casi todo, ósea que si llegabas por ejemplo 21:15 ya había medio buffet recogido.
Si nos hubieran dicho que el horario de cena es hasta las 21 y que empiezan a recoger a esa hora sin problema pero no es eso lo que nos explicaron en recepción.

2026-06-03 • via Nuitee
C
Clara • solo_traveller • es
7
Pros:

El trato del personal en especial de Jose Moya,camarero del bar de la piscina y el bar del hall.
Todos muy amables.

Cons:

La calidad de la comida y la poca variedad en el buffet.

2026-06-03 • via Nuitee
A
Antanas • extended_group • lt
10
2026-06-02 • via Nuitee
V
VIKTORIIA • couple • ua
10
2026-06-02 • via Nuitee
E
ENERITZ • couple • es
9
2026-06-02 • via Nuitee