AluaSoul Orotava Valley - Adults Only

Hotels
•
AluaSoul
8.5 (2273 reviews)
Urbanización Turquesa playa , Puerto de la Cruz , es

listing image 1
Show all photos
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Varied breakfast options
Cons:
Cleanliness issues
Breakfast quality inconsistencies

Categories

Cleanliness
8.21
Some issues highlighted about cleanliness in certain rooms, including insects and unmaintained conditions.
Service
9.18
Staff was consistently described as friendly and helpful across multiple reviews.
Location
8.72
Conveniently located near the beach, but access can be challenging for some.
Room Quality
7.67
Rooms varied; some guests reported being in less desirable conditions with issues when requesting room changes.
Amenities
8.7
Amenities generally well-rated, though some mentioned specific requests for more detailed labeling for dietary restrictions.
Value for Money
8.66
Considered acceptable for the level of service and accommodation provided.
Food and Beverage
8.21
Breakfast issues reported, though the variety was appreciated; some food items received mixed feedback.
Overall Experience
8.68
Overall enjoyed stay, with some notable issues that prevented a perfect experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:39

Property Description

Luxurious Accommodation
Experience the ultimate comfort in our spacious junior suites with private balconies and separate living areas.

Gourmet Dining Options
Indulge in a culinary journey with our a la carte and buffet restaurants, offering a variety of delicious meals to satisfy your palate.

Exclusive Services
Elevate your stay with My Favorite Club®, providing personalized check-in, access to a private lounge, and other special privileges.

Immerse yourself in the beauty of Tenerife at AluaSoul Orotava Valley - Adults Only. Book now for an unforgettable experience.

Important information:

Please note air conditioning is available during summer months, at certain times of the day only.

Guests are kindly requested to contact the hotel for more details using the contact details found on the booking confirmation.

Pets are allowed under 10kg, with a suplement of 20 eur per night. It's neccesary to check availability first.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 12 per day.

Location

Guest Reviews

8.5
Based on 2273 reviews
Cleanliness: 8.21
Service: 9.18
Location: 8.72
Room Quality: 7.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
A
Adela • couple • cz
5
Pros:

The rooms it self are nice, big enough. Bathroom also nice, with shampoo and conditioner. But that is probably it. They have tennis courts wirh rackets and balls for no charge which is great. Although the rackets and balls need replacement. We were happy that we got to store our luggage before we left that part of island

Cons:

We only experienced 1 nice staff member which was not really great. No one was smiling or talking to us. It was just few words like no one cared- and I think it is important to be talkative when you work in hotel, especially reception. Only on our day of departure waas the reception staff kind and also fun. The cleaning lady wanted to come to clean the room at 9am which for me is crazy- knocked and went in almost imidiately which really rude. Breakfast was just terrible, nothing good, fruits not good, selection it self not good. Looks like there is so much to choose from but there is really not enough for 4 star hotel. Pool are looks good, pool itself warm but opening hours from 11am till 6pm are ridiculous. The hotel it self- floor numbering? What is that. It took us 5 minutes to get to our room through 2 elevators and 2 long halls. Air conditioning in the room? Lowest temperature was 22 degrees Celsius when it was 23 degrees Celsius, we were told that they are trying to safe energy when we called reception the first night. And then the morning of our check out we went to play tennis at 10am and at that time they told us if someone can go in the room to check it (they said we had do not disturb sign on our door the whole time, which is true but we especially told them that they can enter the day after but we do not need cleaning so we will keep the sign on our door), maybe we did not underestand each other but it was just ridiculously hot in the room. And lastly, the hotel is on top of a hill, we did not mind that much because we work out a lot but it was annoying, so just be ready. Would not stay again, especially for the price.

2026-05-15 • via Nuitee
C
CECILE • couple • fr
9
Pros:

Super séjour, personnel accueillant et très agréable, propreté ++, chambre très spacieuse, hotel calme et animé,

Cons:

un peu loin du centre ville

2026-05-15 • via Nuitee
J
Julie • couple • gb
10
Amazing hotel gorgeous views
Pros:

Very clean and staff were very help ful and friendly

Cons:

It’s a bit too far up the hill and isn’t ideal if your not pretty fit not the hotels fault but god walkers on the back path allowing them to foul everywhere

2026-05-15 • via Nuitee
P
Pablo • couple • es
8
2026-05-15 • via Nuitee
R
rebeca_90 • solo_traveller • es
10
Super recomendable
Pros:

Todo, estaba genial, buffet cenas espectacular

Cons:

La ubicación, un poco lejos del centro

2026-05-15 • via Nuitee
E
Elena Texenery • solo_traveller • es
8
Pros:

La animación y el trato de los camareros del comedor muy atentos

Cons:

Nada

2026-05-14 • via Nuitee
N
Nayra • solo_traveller • es
10
Pros:

Comida y habitación. El personal todo un encanto

Cons:

Nada

2026-05-13 • via Nuitee
G
Gonzalez • solo_traveller • es
8
2026-05-13 • via Nuitee
V
Viktória • couple • hu
10
Incredible food, programs and staff.
Pros:

I really liked our room facing the ocean. The food was delucious and diverse. My favorite club gave us extra access to food and drinks in the afternoon. The staff was always so nice. I am really glad that we choose AluaSoul for our babymoon. 😊

2026-05-13 • via Nuitee
B
Bruno • solo_traveller • fr
8
Pros:

La chambre

Cons:

Rien

2026-05-13 • via Nuitee
M
maria teresa • solo_traveller • es
7
Pros:

La habitación muy amplia y con una salita distinta del dormitorio muy limpio

Cons:

Las ventanas no estanan bien aisladas y se escuchaba el ruido de coches que pasaban por la calle, por lo que estar en la terraza no era agradable.

Otra cosa que ocurrió es que la recepción estaba en el piso 7 y no ponía nada en el ascensor y yo no me debí enterar cuando lo dijeron, y como no aparecía el cero en el ascensor tuve bastantes problemas para salir del edificio varias veces.....no entendía que tuviera que ir al piso 4 para salir por el 1 a la calle
Deberían tener esa información en el ascensor y en otros lugares o que quien te recibe lo recalque más...pues no nos enteramos ..hasta que ya nos despedimos

2026-05-13 • via Nuitee
J
Jose Carlos • solo_traveller • es
7
Pros:

Me gustó mucho sus vistas y su personal todos muy amables y no puedo no nombrar las habitaciones estaba muy bonitas.

Cons:

Le falto un poco mas de limpieza y aparte la comida la verdad que pésima... viene uno mas delgado que fue jajaja y poca poca variedad y después d todo unos de los dias que estuve un poco malo, me levante un poco tarde aún me quedaban 25 minutos para llegar a la cena y no me dejaron ni entrar ni coger nada porque supuestamente estaba todo ya recogido. Hay si que se pasaron demasiado. Pero bueno no nos enfademos no esta mal

2026-05-13 • via Nuitee
C
Chrystele • couple • fr
8
Séjour agréable
Pros:

La literie, la propreté, le personnel

Cons:

Un peu éloigné du centre

2026-05-12 • via Nuitee
L
Lorena • couple • es
9
Genial
Pros:

La habitación y las instalaciones son geniales

Cons:

Deberían de tener las televisiones tipo smart tv o una opción tipo chromecast

2026-05-12 • via Nuitee
V
Veronika • extended_group • cz
9
Pros:

Pokoje byly krásné, velké, čisté a postel pohodlná. Jídlo na snídani taková hotelová klasika, z které si vybere snad každý, zároveň kuchař děla omelety podle chuti. Jen nám teda nesedl výběr jídel na večeři, ale to nebylo tak o chuti, spíš o preferencích.
Bazén na terase super, lehátek bylo dostatek a nikdo si lehátka “nerezervoval” ručníkem hned po ránu. Žádné děti, čili naprostý klid.
Kousíček od hotelu pod kopcem krasná pláž a nedaleko do centra, kde je plno restaurací, barů a turistických krámků.
Personál pomohl s každým dotazem, ale kdyby bylo na check-inu řečeno víc, ušetřilo by nám to právě ty otázky.
Můžeme doporučit.

2026-05-12 • via Nuitee
A
Avelino Ramon • solo_traveller • es
10
Pros:

Pues todo,habitacion..Desayuno.Recepcion.Restaurante.

2026-05-11 • via Nuitee
A
Anakinnn • solo_traveller • es
9
Pros:

El personal es muy amable y se desviven por atender las necesidades.

Cons:

Nada.

2026-05-11 • via Nuitee
K
Kozak • solo_traveller • pl
10
2026-05-11 • via Nuitee
L
luna34 • solo_traveller • es
10
Pros:

Todo en general,puntualizar que la noche del sábado que iba de la temática de México conocí a Yanira un encanto de chica la animadora del hotel espero volver pronto y repetir con ella la experiencia que cantamos en karaoke,muchas gracias a todos el personal

2026-05-11 • via Nuitee
E
Evelin • solo_traveller • es
10
Pros:

El trato de los empleados es de 10 la verdad k todos son muy profesionales y super simpáticos

Cons:

Si tendría que poner alguna pega sería la piscina pero x tamaño des resto todo de 10

2026-05-11 • via Nuitee