AluaSoul Orotava Valley - Adults Only

Hotels
•
AluaSoul
8.5 (2273 reviews)
Urbanización Turquesa playa , Puerto de la Cruz , es

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Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Varied breakfast options
Cons:
Cleanliness issues
Breakfast quality inconsistencies

Categories

Cleanliness
8.21
Some issues highlighted about cleanliness in certain rooms, including insects and unmaintained conditions.
Service
9.18
Staff was consistently described as friendly and helpful across multiple reviews.
Location
8.72
Conveniently located near the beach, but access can be challenging for some.
Room Quality
7.67
Rooms varied; some guests reported being in less desirable conditions with issues when requesting room changes.
Amenities
8.7
Amenities generally well-rated, though some mentioned specific requests for more detailed labeling for dietary restrictions.
Value for Money
8.66
Considered acceptable for the level of service and accommodation provided.
Food and Beverage
8.21
Breakfast issues reported, though the variety was appreciated; some food items received mixed feedback.
Overall Experience
8.68
Overall enjoyed stay, with some notable issues that prevented a perfect experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:39

Property Description

Luxurious Accommodation
Experience the ultimate comfort in our spacious junior suites with private balconies and separate living areas.

Gourmet Dining Options
Indulge in a culinary journey with our a la carte and buffet restaurants, offering a variety of delicious meals to satisfy your palate.

Exclusive Services
Elevate your stay with My Favorite Club®, providing personalized check-in, access to a private lounge, and other special privileges.

Immerse yourself in the beauty of Tenerife at AluaSoul Orotava Valley - Adults Only. Book now for an unforgettable experience.

Important information:

Please note air conditioning is available during summer months, at certain times of the day only.

Guests are kindly requested to contact the hotel for more details using the contact details found on the booking confirmation.

Pets are allowed under 10kg, with a suplement of 20 eur per night. It's neccesary to check availability first.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 12 per day.

Location

Guest Reviews

8.5
Based on 2273 reviews
Cleanliness: 8.21
Service: 9.18
Location: 8.72
Room Quality: 7.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
יפעת • couple • il
10
A beautiful hotel, big breakfast beautiful view large room reanoble price
Pros:

The hotel is located on a hill with a beautiful view, the hotel breakfast is very very big and diverse. The rooms are big and comfortable
The hotel staff are very nice

2026-03-20 • via Nuitee
J
Julio • extended_group • es
9
Pros:

Estuvimos unos días en el hotel realizando salidas en bicicleta, fue todo genial, nos dejaron guardar las bicicletas en las habitaciones, el personal muy amable sobre todo Jairo, Gustavo y Méndez, nos recomendaron lugares para visitar.

2026-03-18 • via Nuitee
M
Maria • couple • es
8
2026-03-18 • via Nuitee
V
Vili • couple • fi
10
Tasokas ja viihtyisä hotelli.
Pros:

Todella tasokas, viithyisä hotelli jossa loistava henkilökunta. Olimme puolihoidolla. Allasbaarin ruoat olivat mielöttämän hyviä ja edullisia myös. Suosittelen myfavorite-clubia. Lounge ja sen tarjottavat olivat kyllä todella positiivinen yllätys, etenkin puolihoidolla.
Huone siivottiin joka päivä todella hyvin, eikä mikään paikka ollut rempallaan (yleensä Espanjassa vähän on😅). Huoneeseen ei kuulunut yhtään ääniä koskaan ja sängyt sekä tyynyt olivat luxustasoa. Aamupala oli hyvä ja kattava. Illallinenkin oli useimmiten monipuolinen ja maukas. Paljon vaihtuvuutta illalisilla.

2026-03-17 • via Nuitee
M
Marianne • extended_group • es
8
très bien, rien a dire, parfait
Pros:

Un tout grand merci d'avoir régler notre problème de réservation. c'était vraiment très professionnel. Nous n'avons toujours pas compris d'ouvenait l'erreur. Merci a l' equipe.

Cons:

La clim, tros froid dans la chambre

2026-03-17 • via Nuitee
D
Desrumaux • couple • fr
7
Pros:

Les chambres sont spacieuses et modernes malheureusement avec des traces d’humidité et des serviettes tellement usées qu’ils y avaient des trous

Cons:

Le buffet n’est pas à la hauteur d’un 4 étoiles, la qualité n’est pas au rendez-vous et le soir les plats sont très répétitif ( heureusement que nous étions qu’en demi - pension) le pire se sont les desserts !

2026-03-16 • via Nuitee
D
delgado • couple • es
10
2026-03-16 • via Nuitee
T
Thorsten • solo_traveller • de
9
Ich komme gerne wieder. Tolle Zimmer, umfangreiches frisches Frühstücks- und Abendbuffet. Nicht direkt im trubeligen Zen
Pros:

Obstteller, Flasche Wasser und Sekt zur Begrüßung. Sehr sauber, Zimmer wie auch das gesamte Hotel. Frühstück sehr reichhaltig. Abendessen immer mit zwei frisch zubereiteten Fisch-/Fleisch-Optionen. Große Auswahl am tollen Nachtischbuffet.

Cons:

Hier etwas schlechtes zu schreiben, ist eigentlich nicht angemessen, aber die Beilagen beim Abendbuffet sind teilweise etwas eintönig, nicht viel Abwechslung. Insgesamt aber auch ein sehr gutes Abendbuffet. Wem das nicht reicht, kann nebenan im A la carte Restaurant essen.

2026-03-16 • via Nuitee
B
Björn • couple • de
7
Pros:

Schönes und riesiges Hotel, dass allerdings leider auf Masse anstatt auf Klasse ausgelegt ist. Zimmer war groß und gut ausgestattet.

Cons:

Das Frühstück war mies. Es gab zwar viel aber alles nur instand Waren. Saft aus reinem Konzentrat mit Farbstoff. Kaffee und Milch nur aus Pulver und in Mini-Portionen. Rührei war ungenießbar. Der Pool war unbeheizt und somit nicht nutzbar. Parken teuer obwohl fast nebenan kostenlose Parkplätze vorhanden sind. Bis 23 Uhr sehr laute Musik durch Showprogramm. Hellhörige Wände. Und wenig gepflegte Zimmer.

2026-03-16 • via Nuitee
N
Naveiras Gómez • solo_traveller • es
9
2026-03-15 • via Nuitee
J
Jacqueline • extended_group • ch
9
2026-03-15 • via Nuitee
O
Olaf • solo_traveller • de
9
2026-03-14 • via Nuitee
S
Sylvie • couple • fr
8
Hotel bien situé, bon rapport qualité prix
Pros:

Les buffets, la suite, le rapport qualité prix

Cons:

L'odeur d'égout de notre chambre et les désodorisants synthétiques pour la masquer. Nous étions au RDC ascenseur de la piscine.

2026-03-14 • via Nuitee
D
David • couple • fr
7
2026-03-13 • via Nuitee
A
Ana Belén • couple • es
8
2026-03-13 • via Nuitee
A
Annette • couple • de
9
Hübsches Hotel in erhöhter Ortsrandlage
Pros:

Architektonisch schönes Hotel mit alles Einrichtungen, die man braucht. Große Zimmer und gutes Buffetrestaurant. Durch die erhöhte Lage im Ort gute Aussichten.

2026-03-13 • via Nuitee
A
Andrej • extended_group • sk
9
2026-03-13 • via Nuitee
B
Brad • couple • us
9
Very nice. Better of it had been warmer!
Pros:

Not a bad walk to the main part of town. The bar was probably the best part, and everything was amazingly priced like eight euro cocktails and two euro coffees. Unheard of it most Hyatts.

Cons:

The only thing I didn’t like, was I got very sick the last day and I’m 100% sure it was the eggs at the breakfast buffet. Have them custom make you an omelette… the scrambled eggs inside the buffet were cold and runny. I was sick for two days after leaving the property, I’m actually writing this Review still laying down.

2026-03-12 • via Nuitee
P
Patricia • couple • es
8
2026-03-12 • via Nuitee
C
Christian • couple • de
8
Pros:

Nice staff

Cons:

Gym was closed and the pool most of the time

2026-03-10 • via Nuitee