Candlewood Suites San Antonio - Fort Sam Houston by IHG

Hotels
•
Candlewood Suites
6.6 (252 reviews)
6900 I-35 Frontage Rd , San Antonio , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Spacious rooms
Helpful staff
Convenient location
Pleasant staff
Cons:
Construction noise
Limited amenities
Lack of cleanliness

Categories

Cleanliness
5
Mixed reviews on cleanliness, with some guests mentioning issues like dirty bedsheets and lack of daily room cleaning.
Service
7.5
Service was generally positive, with mentions of helpful and pleasant staff, but some complaints about unavailability of staff for certain services.
Location
8.3
Guests appreciated the convenient and safe location near key areas, despite ongoing construction in the vicinity.
Room Quality
6.5
Mixed reviews on room quality, with praises for spacious rooms but complaints about broken furniture and lack of amenities like TVs.
Amenities
6.5
Amenities received mixed feedback, with some guests mentioning limitations like closed pool and lack of breakfast options.
Value for Money
6
Guests had varied opinions on the value for money, with some feeling it was worth it while others found it lacking due to construction and service issues.
Food and Beverage
7.3
Positive feedback on breakfast and restaurant services, but suggestions for improvement in terms of variety.
Overall Experience
7.5
Overall experience was positive for most guests, with some exceptions due to construction-related inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-13 23:10

Property Description

Modern Comfort in Historic San Antonio

Convenient Location: Sure Stay Plus by Best Western in historic San Antonio, Texas, is just minutes away from downtown, offering easy access to dining and shopping options.

Amenities Galore: Enjoy a range of amenities including free continental breakfast, high-speed Internet, outdoor pool, and fitness center. Business travelers will find the business center, meeting facilities, and ATM machine especially useful.

Cozy Accommodations: Relax in smoke-free rooms equipped with microwaves, refrigerators, and plush pillowtop mattresses. Some rooms even feature whirlpool bathtubs and sofa sleepers for extra comfort.

Book your stay now at Sure Stay Plus by Best Western for a memorable experience in San Antonio!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note, for guests staying more than 7 nights, a cleaning fee of $150 charged to the card on file.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Fitness center is closed from 2027-03-31 until 2025-08-19

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.6
Based on 252 reviews
Cleanliness: 5
Service: 7.5
Location: 8.3
Room Quality: 6.5
Amenities: 6.5
Value for Money: 6
Food and Beverage: 7.3
Overall Experience: 7.5
E
elba • family_with_children • us
8
Was in construction we come after the winter storm
2026-02-10 • via Nuitee
J
Juan • family with young children • us
5
It was a 50 50 stay
Pros:

The room was spacious

Cons:

The pool was closed that was a reason we got the room to relax in the pool

2025-04-28 • via Nuitee
H
Hismrs925 • family with young children • us
4
Disappointing
Pros:

Size of the room. Good TV

Cons:

Was not aware the hotel was under construction. Also, breakfast was advertised but when asked there was no breakfast available nor was there any type of accommodations.

2025-04-28 • via Nuitee
E
Estefani • young couple • us
2
Very poor
2025-04-27 • via Nuitee
M
Manuela • family with young children • us
4
My experience was very disappointing
Pros:

The rooms are not cleaned daily, which made me uncomfortable I believe it’s gross not to clean the rooms daily. Not even the sheets were changed the whole time we were there, and we were there 6 days, towels are another issue you only get clean towels if you ask for them otherwise you are stuck with what is in the room. Trash is the second issue, you have to take the trash out yourself there is no staff available.

2025-04-16 • via Nuitee
P
Prentice • with friends • us
10
Exceptional
2025-04-09 • via Nuitee
V
Vikki • group • us
1
Bad
2025-04-07 • via Nuitee
M
Magali • family with young children • us
1
Bad
Pros:

Bedsheets were dirty with yellow stains. Chair was broken. Room didn't have a TV. Stain on the couch. Trash can was full and lamp didn't work and wires exposed on ceiling and stains on wall.

2025-04-06 • via Nuitee
D
Dawn • family with young children • us
6
Pleasant
Pros:

The staff were helpful and pleasant. The location was convenient and fairly quiet. It felt safe in the area.

Cons:

Remodeling was going on so they didn't have breakfast or coffee

2025-03-03 • via Nuitee
B
Betty • family with young children • us
9
Well worth it
Pros:

Spacious rooms

Cons:

Construction

2025-02-24 • via Nuitee
S
Sullivan • family with young children • us
10
Exceptional
2025-01-16 • via Nuitee
S
Sharae • family with young children • us
1
I'd rate this property 0.0 stars. When I arrived at the area, I noticed that it was rather sketchy. But altogether,
Cons:

False advertisement

2024-12-30 • via Nuitee
E
Eric • family with young children • us
6
Overall it was a good stay for a day of fun.
Pros:

It was easy to get find and right off the highway.it was chill and quiet and big room.

Cons:

Some of the lights in the room did not work nut they were under construction. The fact that I got double charged. They are working on fixing it .

2024-12-29 • via Nuitee
J
Juan • family with young children • us
2
WILL NOT BE BACK
Cons:

STRANGE PEOPLE WAKING AROUND INSIDE AND OUT .HALL WAY SEMELL BAD .HEATER HAD A BURN SMELL HAD TO TURN OFF.WINDOWS OUTDAITED.NOISE ALL NIGHT FREWAY TRAIN FIREWORKS .JUST OVER ALL BAD EXPERIENCE.WILL NOT RETURN.

2024-12-26 • via Nuitee
L
Lee • young couple • us
2
Bad
Cons:

We got put in one room got comfortable but had to be changed To another room. The other room the remote didn’t work battery’s had to be changed out and covered in tape to hold the batteries then the toilet was just making noise so we just decided to not stay the night and left

2024-12-26 • via Nuitee
C
Chris • group • us
10
Exceptional
2024-11-25 • via Nuitee
A
Abel • family with young children • us
3
Poor
2024-11-23 • via Nuitee
K
Keisha • young couple • us
1
Bad
Pros:

I did not stay at the property because it gave false advertisement online and once you made the payment it showed that you had to pay a deposit upon arrival after taking the money instead of stating that before you make a payment I was not able to check in and still waiting to hear back from the manager. Even the worker agrees that it looks like it was a scam on their end and that's why I'm waiting for the manager to release a refund he apologized and was very nice but I was not able to stay at the property.

Cons:

False advertisement

2024-11-22 • via Nuitee
J
Jeff • review category business travellers • us
9
Superb
2024-11-11 • via Nuitee
M
Mabel • group • us
9
Superb
2024-11-09 • via Nuitee