Candlewood Suites San Antonio - Fort Sam Houston by IHG

Hotels
Candlewood Suites
6.6 (416 reviews)
6900 I-35 Frontage Rd , San Antonio , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Diligent staff
Quick complaint handling
Cons:
Traffic noise
Sketchy area

Categories

Cleanliness
6.4
Clean and quiet, but affected by external noise.
Service
7.9
The staff was very diligent when placing my mother and I near each other and handled noise complaints quickly.
Location
4.9
Sketchy area and noise from traffic and construction, making access difficult.
Room Quality
5.4
Could hear stomping of feet above and next door, indicating noise issues.
Amenities
7.9
Standard quality for this hotel tier.
Value for Money
6.4
Standard quality for this hotel tier.
Food and Beverage
7.9
Standard quality for this hotel tier.
Overall Experience
6
Mixed feelings due to noise but appreciated the staff's diligence.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-11 13:31

Property Description

Modern Comfort in Historic San Antonio

Convenient Location: Sure Stay Plus by Best Western in historic San Antonio, Texas, is just minutes away from downtown, offering easy access to dining and shopping options.

Amenities Galore: Enjoy a range of amenities including free continental breakfast, high-speed Internet, outdoor pool, and fitness center. Business travelers will find the business center, meeting facilities, and ATM machine especially useful.

Cozy Accommodations: Relax in smoke-free rooms equipped with microwaves, refrigerators, and plush pillowtop mattresses. Some rooms even feature whirlpool bathtubs and sofa sleepers for extra comfort.

Book your stay now at Sure Stay Plus by Best Western for a memorable experience in San Antonio!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note, for guests staying more than 7 nights, a cleaning fee of $150 charged to the card on file.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Fitness center is closed from 2027-03-31 until 2025-08-19
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.6
Based on 416 reviews
Cleanliness: 6.4
Service: 7.9
Location: 4.9
Room Quality: 5.4
Amenities: 7.9
Value for Money: 6.4
Food and Beverage: 7.9
Overall Experience: 6
J
Jacob couple us
10
Very clean and excellent for longer stays.
Pros:

I really enjoyed the room size and the bathtub.

Cons:

The only thing bothersome was the gap between the door and floor. It’s wide enough to see through into the hallway, which made outside noice louder and could be a potential hazard.

2026-08-07 via Nuitee
M
Mireya couple us
9
2026-08-07 via Nuitee
J
Julio extended_group us
9
Great value and wonderful rooms
Pros:

The spacious rooms and everything in them. It’s like a little apartment

Cons:

The WiFi was very bad. There was construction going on. There is no pool.

2026-08-05 via Nuitee
K
Kyara family_with_children us
1
2026-08-04 via Nuitee
J
Jannie couple us
10
2026-07-24 via Nuitee
B
Bettyann couple us
9
2026-07-22 via Nuitee
M
Matias couple us
7
We would stay here again if we take a fan and a fire stick to watch TV. No breakfast and no pool
Pros:

Great price for the size of room to get. Very clean

Cons:

The AC kept turning off, saying it was already 68 degrees in the room, but there is no way. We were hot in there and couldn’t get it to come back on. Channels like Nickelodeon and Disney so we tried to project our phone on the screen like it said we could, when that didn’t work we called front desk and was told to contact Direct Tv, the provider.

2026-07-22 via Nuitee
E
Elizabeth family_with_children us
9
It was a great stay for the pay.
Pros:

The beds were comfy and the staff were super nice and friendly.

Cons:

No amenities and coffee machine was down

2026-07-22 via Nuitee
B
Bettyann couple us
10
2026-07-22 via Nuitee
A
Ashley family_with_children us
7
I liked the room overall.
Pros:

Room was clean and big. Staff was friendly. Room cost was low.

Cons:

Neighborhood was sketchy. I was hoping it had a pool, but it didn't. I didn't like that the TV never worked in the living space area.

2026-07-20 via Nuitee
D
Daniela family_with_children us
2
2026-07-15 via Nuitee
A
ALICIA couple us
3
Do NOT stay here
Pros:

The bed was comfortable and the rooms were large.

Cons:

The room had a very bad smell. There were drops of urine left around the toilet along with hair on the bathroom floor and in the tub. There was also an alive cockroach crawling on the bathroom wall. The air conditioner was extremely loud. The hotel is too close to the freeway. You could hear every car and ambulance that passed by. The “breakfast” was less than continental. Mainly packaged bars.

2026-07-14 via Nuitee
N
Noe family_with_children us
10
2026-07-13 via Nuitee
J
Javalynn family_with_children us
10
2026-07-08 via Nuitee
C
Christina family_with_children us
10
Awesome!
Pros:

Very clean! Friendly staff!

Cons:

The location was far from most shopping, restaurants, activities, but the facility itself was fantastic!

2026-06-28 via Nuitee
J
Jo couple us
10
2026-06-27 via Nuitee
R
Rachel extended_group us
7
2026-06-21 via Nuitee
J
Juan couple us
8
Cons:

Only downside i say is that they are renovating it and it could be loud at times, but they offer everything you need in a hotel. Great service. This is my usual go to for when im visiting

2026-06-12 via Nuitee
D
Danielle solo_traveller us
8
Fine for one night, clean and comfortable enough...
Pros:

Large room, clean and easy to find the hotel. The hotel itself was very quiet, not a lot of guests. Front desk very friendly at check in.

Cons:

The place was nearly deserted, we were literally the only car in the parking lot at 3pm. Check in was easy, but we had an issue with the door lock and could not get ahold of the front desk for half an hour. No one was there, no one was answering the phone. We figured it out eventually, but someone should have a cell on them or always be at the desk...road noise from highway is loud.

2026-06-10 via Nuitee
E
ernesto family_with_children mx
9
2026-06-04 via Nuitee