Candlewood Suites San Antonio - Fort Sam Houston by IHG

Hotels
•
Candlewood Suites
7.1 (340 reviews)
6900 I-35 Frontage Rd , San Antonio , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms / large layouts
Many reports of very clean rooms and facilities
Comfortable beds
Strong value for the price
Several accounts of friendly, helpful staff
Convenient location near shops
Well suited for longer stays
Free coffee noted positively
Cons:
No pool and limited/no breakfast
Loud noise issues (train horns, freeway) and thin walls/door gap
A/C problems (very loud or turning off)
Slow Wi-Fi and TV/streaming problems
Inconsistent cleanliness with a few severe incidents reported
Unexpected pet fee ($80) for pets
Occasional rude front-desk staff

Categories

Cleanliness
6.8
Many guests report rooms and facilities as clean and well maintained, but there are serious outliers (reports of urine, hair, and a cockroach) that lower the overall cleanliness perception.
Service
8.5
Service is frequently praised (friendly, helpful staff; management reached out to resolve an issue), though there are a few reports of rude front-desk behavior, creating inconsistency.
Location
6.5
Conveniently located near shops and stores, but proximity to the freeway and passing trains (loud horns) and a few comments about a sketchy neighborhood reduce the location score.
Room Quality
7
Rooms are spacious with comfortable beds and good layouts for longer stays, but issues include loud A/C, thin walls, a large gap under the door, a stiff/noisy sofa bed, and occasional odors.
Amenities
5.5
Limited amenities: repeatedly mentioned lack of pool and no breakfast, intermittent coffee machine problems, and slow or unreliable Wi-Fi/TV streaming.
Value for Money
9.1
Strong consensus that the hotel offers excellent value—large rooms at a low cost and overall good value for the price paid.
Food and Beverage
5
Food offering is minimal to poor: several guests note no breakfast or only packaged bars and other subpar options.
Overall Experience
8.4
Many guests report a satisfying stay and would return (good for the price and longer stays), but noise, amenity gaps, and occasional cleanliness/service problems temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:33

Property Description

Modern Comfort in Historic San Antonio

Convenient Location: Sure Stay Plus by Best Western in historic San Antonio, Texas, is just minutes away from downtown, offering easy access to dining and shopping options.

Amenities Galore: Enjoy a range of amenities including free continental breakfast, high-speed Internet, outdoor pool, and fitness center. Business travelers will find the business center, meeting facilities, and ATM machine especially useful.

Cozy Accommodations: Relax in smoke-free rooms equipped with microwaves, refrigerators, and plush pillowtop mattresses. Some rooms even feature whirlpool bathtubs and sofa sleepers for extra comfort.

Book your stay now at Sure Stay Plus by Best Western for a memorable experience in San Antonio!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note, for guests staying more than 7 nights, a cleaning fee of $150 charged to the card on file.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Fitness center is closed from 2027-03-31 until 2025-08-19
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.1
Based on 340 reviews
Cleanliness: 6.8
Service: 8.5
Location: 6.5
Room Quality: 7
Amenities: 5.5
Value for Money: 9.1
Food and Beverage: 5
Overall Experience: 8.4
A
Aldo Jorge • family_with_children • mx
10
Pros:

Limpieza y comodidad

Cons:

Todo bien

2026-11-02 • via Nuitee
A
Aldo Jorge • family_with_children • mx
10
Pros:

Limpieza y comodidad

Cons:

Nada todo bien

2026-11-02 • via Nuitee
A
Ariadna • couple • us
10
2026-10-26 • via Nuitee
T
Teresa • couple • us
1
Cons:

Unresponsive facility

2026-10-26 • via Nuitee
A
Amber • family_with_children • us
10
2026-10-25 • via Nuitee
M
Michael • solo_traveller • us
2
It would have been better if they had a nicer staff. The front desk lady was exceptionally rude
Pros:

I like the room

Cons:

The staff was rude and not friendly at all

2026-10-23 • via Nuitee
A
Abelardo • family_with_children • mx
6
Pros:

El tamaño de la habitación

Cons:

Dice que es hotel pet firendly pero cobran 80 dólares por la mascota, no viene ninguna advertencia cuando reservas..

2026-10-21 • via Nuitee
M
Mysterious • couple • us
10
2026-10-21 • via Nuitee
K
Kim • family_with_children • us
8
2026-10-16 • via Nuitee
S
Salim • family_with_children • mx
10
2026-10-15 • via Nuitee
A
Alexey • family_with_children • us
7
Great staff, reach out to them with any concerns
Pros:

The staff is exceptional - very friendly, always eager to help. It was a pleasure to communicate with them. The room and the hotel were clean. Free coffee was good.

Cons:

The A/C was very loud, even on the lowest fan setting. A train passed by at least four times every night, blowing its horn as loudly as you can imagine and waking everyone up.

The walls were thin - you could hear a guest in the room above taking a shower at 4 a.m. The entry door to our room had a one-inch gap at the bottom, so we could hear everything happening in the hallway as if the door were open.

The sofa bed was incredibly stiff and unbelievably noisy. The Wi-Fi was very slow, reaching at most 10 Mbps.

**UPDATE:** After I posted this review, hotel management reached out to me and said they would have moved me to another, quieter room if I had raised my concerns during my stay. I wish I had realized that at the time. I had assumed that any other room would probably have the same issues and that I would have to pay for the move, but you never know until you try.

2026-10-15 • via Nuitee
K
Katherine • extended_group • us
7
I was disappointed with not having some kind of breakfast offered.
Pros:

The room was very nice and clean

Cons:

The construction going on outside all night.

2026-10-14 • via Nuitee
H
Hyang • solo_traveller • us
7
2026-10-12 • via Nuitee
K
Kimberly • couple • us
10
10/10
Pros:

Gated community Quiet

Cons:

Everthang wuz good

2026-10-12 • via Nuitee
T
Thomas • couple • us
9
2026-10-12 • via Nuitee
L
lugo • solo_traveller • us
10
Pros:

The room was clean! The facility was clean!

2026-10-08 • via Nuitee
L
lora • solo_traveller • us
10
2026-09-09 • via Nuitee
D
Dattatraya • couple • us
10
2026-09-02 • via Nuitee
J
Jasmine • family_with_children • us
10
2026-09-01 • via Nuitee
L
Laura • couple • us
10
It was great and definitely will stay again. Our number 1 hotel for when we’re in SA.
Pros:

Very Clean and in the middle of lots of stores.

Cons:

N/A

2026-08-31 • via Nuitee