Thompson Palm Springs, By Hyatt

Hotels
•
Thompson Hotels
9 (161 reviews)
414 North Palm Canyon Drive , Palm Springs , us

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Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Amazing staff
Cons:
Cleanliness issues
Overpriced upper stories

Categories

Cleanliness
8.33
Several mentions of stains and cleanliness issues in rooms.
Service
9.3
Staff was welcoming, with special mentions of helpful staff including the hotel driver.
Location
9.34
Location was highly praised for its convenience and accessibility to good dining.
Room Quality
8.79
Rooms appreciated for comfort but noted issues with some rooms and cleanliness.
Amenities
9.32
Amenities were positively mentioned, including the pools and dining.
Value for Money
8.28
Some reviews noted that upper-story rooms felt overpriced.
Food and Beverage
9.33
Food offerings in the restaurant were highly rated.
Overall Experience
9.3
Overall stay experience was described as great with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:18

Property Description

Luxurious Accommodations

Indulge in air-conditioned rooms with modern amenities, private bathrooms, and comfortable bedding.

Relaxation and Recreation

Unwind by the outdoor swimming pool, stay active at the fitness centre, or enjoy a soak in the hot tub.

Convenient Location

Located in the heart of Palm Springs, explore nearby attractions like golf courses, museums, and the bustling city center.

Plan your memorable stay at Thompson Palm Springs, By Hyatt and experience the ultimate blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 161 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
A
Arthur • extended_group • nl
10
Pros:

Beautiful hotel, perfect location, friendly staff.

2026-04-16 • via Nuitee
K
Kaylee • solo_traveller • be
8
2026-04-10 • via Nuitee
L
Lewis • couple • us
1
The noise was so loud that you cannot sleep
Pros:

The hotel is poorly constructed and you can hear traffic all night long as well as every sound your neighbor makes. Impossible to sleep.

Cons:

quiet.

2026-03-23 • via Nuitee
R
Randall • couple • us
10
2026-03-22 • via Nuitee
R
Randall • couple • us
10
2026-03-22 • via Nuitee
A
Ariel • couple • us
10
Pros:

Beautiful hotel with amazing amenities and restaurant. Staff was incredible, will definitely be back

2026-03-18 • via Nuitee
S
Svetlana • extended_group • us
4
Overall the hotel didn’t meet the standards of Boutique Hyatt Property
Pros:

I like the common areas of the hotel and decor. Location of the hotel was great.

Cons:

Bedding was terrible quality and gave me a terrible rash. Also the room wasn’t cleaned well and the towels were stained and old. Also the Lola Rose dinner was not good and definitely didn’t live up to how it was described by the hotel website.

2026-03-13 • via Nuitee
D
Desa • couple • us
9
Nice choice in Palm Springs!
Pros:

It was new, had nice outdoor spaces and a good rooftop bar

Cons:

We had access to free drinks on our level, but there were no waters! Also had a room with a bad view and pretty sure the hotel was not full

2026-03-11 • via Nuitee
A
Aundrea • couple • us
8
Great stay just a few things need to be buttoned up to make the stay more comfortable.
Pros:

Beautiful property in great location with friendly staff!

Cons:

After the bar on property closes guests are loud and woke me up outside. They need to do a better job insuring guest are not woken up by the party seen on property.

The deck at the 2nd “adult” pool was extremely dirty. It desperately needs to be cleaned.

2026-02-27 • via Nuitee
B
Berrie • couple • us
10
2026-02-24 • via Nuitee
R
Ronald • solo_traveller • us
9
2026-02-23 • via Nuitee
L
Linda • couple • ca
10
Amazing stay! Will definitely return.
Pros:

The location was convenient; the staff were very friendly and helpful.

Cons:

Would have liked more variety for dinner.

2026-02-14 • via Nuitee
F
Felipe • solo_traveller • br
9
Hotel muito bom!
Pros:

Bem localizado, tudo novo e bom quarto grande

2026-01-16 • via Nuitee
E
Evelyn • extended_group • us
10
2026-01-15 • via Nuitee
J
Jonathan • extended_group • us
10
2026-01-13 • via Nuitee
M
Mario • couple • ch
8
2026-01-09 • via Nuitee
G
Gary • couple • us
8
Great room, wonderful TV, terrific staff, incredible restaurant, and centrally located.
Pros:

We ate dinner at the hotel. quite excellent. Great server.

Cons:

We had friends come over and visit and the room had one chair. Seemed odd.

2026-01-03 • via Nuitee
Z
Zargarian • extended_group • us
1
Pros:

For New Year's Eve we had a very bad experience at this hotel. Around 2 am we went to the room with two children to sleep. one of the beds was covered in wet and had lots of mold on the sheets. We asked for the sheets to be changed and mattress but we were met with rude behavior from the receptionist. After a long time we spoke with management to get new mattress and sheets management who told us that we cannot provide services now because we do not have any housecleaning and you have to change the sheets yourself. We had one of the worst experiences staying at a hotel on New Year's Eve.

2026-01-02 • via Nuitee
D
Douglas • extended_group • au
8
2025-12-30 • via Nuitee
J
Jeffrey • couple • us
4
Pros:

Nice renovation.

Cons:

Noise from street in the rooms is very loud. Could not sleep without noise canceling headphones. Room as booked was supposed to be pool facing.

2025-12-29 • via Nuitee