Cathedral Quarter Hotel - Derby

Apparently one has to request the room to be serviced at Reception. Unfortunately we were not advised, nor was there a card hanging on the door to put the request. It was not a problem as fresh towels etc were available.

Its decor is a little tired but any improvement should not alter the original character. Some parts of the hotel would benefit from deep cleaning

would have been nice to have more spacious windows for the facilities of SEND needs was hard to sleep had a fan, but third floor stuffy and hot, the bathroom was stuffy and hot and there was some humidity other than that everything else was splendid

It’s always the safe needs a bit of an update. Furniture looks tired and dusty marks on carpets and walls, curtains not on tracks properly.

The lift would only go up because the down button was broken, which was inconvenient from the start. The room itself was very dated and looked tired, giving it a rather sad appearance.
The shower had very poor water pressure, with the flow being intermittent. One of the taps controlling the shower and bath also came off completely, and I had to put it back in place myself.
When we arrived, the bath plug was lying on the side of the bath. We chose not to use it, as there was visible hair and grime around the plughole. There were also soap splash marks, built-up dust and dirt in areas that should have been routinely cleaned, such as the skirting boards, along with cobwebs hanging from the ceiling.
On a positive note, the staff were always polite and welcoming, and the original part of the building is absolutely beautiful. It’s a shame that the condition and cleanliness of the rooms don’t reflect the charm of the property.

Just needs some money spending on it,! It is tired and that is such a shame.

Lifts always broken to some degree
Cleanliness - questionable at times

Very hot in our room

Needs shower mat cos slippy. No body wash in it

The ‘front of house’ customer service didn’t meet our expectations. Because the hotel looked so grand, I expected much better customer service.

We were originally put in room 20. This was a very small room with concrete and copious pigeon droppings for a view. There were many things we didn’t like about the room. However as we were only staying for one night we decided to put up with it.

However, when we returned to our room two hours later, our room stunk of sewage. We reported it immediately, and were given another room. However, there was no explanation or apology.

There is a tiny bar that serves a limited choice of alcohol and coffee. We came back to the hotel at about 10.15 pm. The bar door was open. Two staff members were in there watching TV and drinking alcohol. They said the bar was closed - this was a Friday night.

The reception is rarely manned. There is a camera and bell to ring. However, to get someone’s attention, you have to ring a mobile number. We had to do this several times - I even called the landline in desperation.

In busier times gone, or maybe its seasonal , the hotel foyer would possibly have been a busier hub for the surrounding restaurant and bar that may also be open.

Tired fixtures and fittings. Aircon not working in our room but we didn’t complain as we were only staying one night.

The room was clean and comfortable but other areas not so, the stairs looked grubby, needed hoovering. The reception area looks dingy, smells badly off stale cigarettes, not a great first impression when you walk in. It's a beautiful old building but looking very tired and everywhere needs some serious upgrading and TLC. It could be something special and I'm sure it was back in the day. There are 5/6 free parking spaces on the hotel frontage so it's pot luck if you get one but there is a very safe multi storey at the end of the street 1 min walk away. Breakfast was ok, not much choice but the cooked breakfast was nice.