Katamaran Hotel & Resort Komodo

The beds in the lower pool have the wrong orientation, and there is no way to get shade at certain times. They should be moved 45 degrees!

-

Tout était parfait.

2 things to improve in the spa. The tables don’t have a hole for the respiration and the music sucks…

1- we waited 45 mins for the check in before being a me to access our room and it was 3pm which mean we were not too early to check in.
2- the staff is not properly trained : the kids club staff does not speak English , which is not acceptable for such an expensive hotel.

Чек ин только с 15:00, что неудобно. В целом ничего особенного, а ценник выше, чем у Аяны , которая в 400 метрах. А там значительно выше уровнем отель.
В номере за 520 баксов в сутки не было геля для душа, течет кран. Пошел на ресепшен сообщил, что нет геля для душа. Извинились, сказали, что сейчас исправят, но так нихрена и не произошло. Бутылку шампанского в баре несут 15 минут. Для этого в процессе подачи бутылки занято 3 человека) клоунада. Элементарные вещи быстро выполнить не могут.

Nothing everything was perfect

The very very dangerous black swan boat trip with worst service, hotel just doesn’t care about guests life. I chosed the boat trip(black swan) carefully, because I thought it belongs to this hotel, service should be better than other cheap public boat. But I am totally wrong.
1. When we get to taka makassa, water should be very shallow, but boat stopped very very far away from beach (much farther than all the other boats, big or small, ) you have to try your best to swim to the shallow place. For all the other boats, guests get off boat and can touch ground. I use all my energy and try my best to swim and finally get the shallow place and too too tired and can not enjoy. The worst thing is that we have to swim long way back to boat, I am exhausted and stay in cold sea which touch my neck to wave to boat and ask for help. During this time, many boat passed me, and very dangerous.
2. When we get to manta point, water is very deep ， and wave very strong. The boat doesn’t ask you if you need life jacket, you need to ask them. When I get down to sea, found it is quite dangerous. And wave to boat. It took them quite long to notice me. During this time, other boat notice me, ask me if need help. And they also want all guests just jump to sea, do not use their ladder， this is also quite dangerous for old, young and women.
3. They said there is only one towel for one person. It means that when you swim again you have to use the very wet towel to clean in windy boat. Very very easy to catch cold.
4. Many people in a very little boat, no air conditioner, lunch and snacks is terrible, I almost didn’t touch it, and use my breakfast box as lunch . Some people ask for snorkeling equipment in taka , they refuse to give, but all the other guests have it.
5. The snorkeling places the boat choose is also so bad, Komodo has many good places for snorkeling, in the place to see turtles they choose , the water is dark and not clear, you cannot enjoy undersea beauty, just a little...

On the whole, it is a very very dangerous black swan boat trip to Komodo park.Guests paid more than almost all the other public boat and just feel dangerous and worst service. And you cannot cancel trip.
When we get to padar island, boat stopped very far from harbor, much far than all the others, it means you need to climb across more than 5 boats to get to harbor. It is unbelievable and quite dangerous to women, old and children
The trip is a terrible, nightmare day for guests. You never feel safe .if I knew this, even pay me, I will not join. Until now, I still feel terrible and frightened about the trip.

El gym se queda corto para el hotel que es. / Mala información durante el check in: nuestra primera pregunta fue cómo reservar la excursión a Komodo con el barco privado de ellos y nos confirmaron que simplemente avisar un día antes. Lo fuimos a reservar casi 3 días antes y ya no se podía porque estaba full. Ofrecimos otra fecha y tampoco se podía por mantenimiento del barco. Entonces? Tienen que cambiar el speech del check in, esto nos disgustó mucho. / Se escuchaba mucho ruido de la carretera, podrían mejorar la insonorización. / Servicio de lavandería extremadamente caro.

Rien