Magnolias Boutique Suites & SPA

Hotels
8.3 (158 reviews)
Cristóbal Colón 16 , Tuxtla Gutiérrez , mx

Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Hot tub/Jacuzzi
Massage services
See all facilities

Review Highlights

Pros:
Good location
Beautiful property
Cons:
Poor cleanliness
Lacking customer service

Categories

Cleanliness
6.55
Multiple reviews indicated poor hygiene and cleanliness in the hotel.
Service
7.55
Several reviews highlighted shortcomings in customer service and responsiveness.
Location
9.55
Positive sentiments about the hotel's location and accessibility.
Room Quality
9.05
Overall, room quality received mixed reviews, but some appreciated the comfort of the suites.
Amenities
8.05
Some amenities were mentioned as lacking or in need of improvement.
Value for Money
8.05
The pricing was considered high given the quality of service and amenities.
Food and Beverage
8.55
Limited mentions, but no significant complaints or praises.
Overall Experience
9.05
Despite negative aspects, some guests reported satisfactory experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:10

Property Description

Luxurious Garden Oasis

Garden Views and Family Comfort
Enjoy the serene garden views from our terrace while staying in our family-friendly rooms equipped with modern amenities like a flat-screen TV and private bathroom.

Convenient Facilities and Nearby Attractions
Benefit from our room service and shared lounge, as well as free WiFi throughout the property. Explore nearby attractions such as Santo Domingo Church and Central Plaza, all just a stone's throw away.

Relaxing Spa Experience
Indulge in a rejuvenating spa treatment at Magnolias Boutique Suites & SPA, the perfect way to unwind after a day of sightseeing.

Book your stay at Magnolias Boutique Suites & SPA for a tranquil and unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for MXN 180 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 2 years old and over stay for MXN 200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 158 reviews
Cleanliness: 6.55
Service: 7.55
Location: 9.55
Room Quality: 9.05
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 9.05
M
Mendez extended_group mx
1
Pros:

Nada absolutamente nada, el lugar súper inseguro

Cons:

Todoooo no vale la pena

2026-02-23 via Nuitee
D
David family_with_children mx
9
2026-02-11 via Nuitee
S
santiago family_with_children mx
9
2026-01-29 via Nuitee
Álvaro family_with_children cl
9
Pros:

Excelente ubicación, mucho espacio, lugar cómodo y amplio, dos baños

Cons:

Cocina sin equipamiento para cocinar

2026-01-24 via Nuitee
A
Avalos Lovera couple mx
7
EL LUGAR ES BUENO, PERO PODRIA SER MEJOR. APARENTA SER UN HOTEL PERO SE MANEJA COMO UN AIRBNB.
Pros:

Las habitaciones son como departamentos, amplios, relativamente cómodos y con los servicios necesarios, el personal es atento a cualquier duda o ayuda que se necesite. Si esta muy cerca del centro de san Cristóbal y se puede ir y venir caminando. En pocas palabras, cómodo y ya.

Cons:

Que en realidad no funciona como un hotel sino mas como un airbnb.

-Es un poco difícil dar con la ubicación del lugar porque no esta sobre una calle sino en un paso de escaleras o andador y tampoco vi un letrero o anuncio del hospedaje en la vía publica.

- No TE ATIENDE NI RECIBE NADIE, NO EXISTE UNA RECEPCION, puedes pasar varios minutos buscando el lugar, esperando afuera de la dirección y tocando los timbres de las entradas principales y nadie va a salir a atenderte. Tienes que contactarte por ellos via whastapp y solo así te dan la atención que necesitas y aun así, no sale absolutamente nadie a atenderte.

-No se hace limpieza durante tu estadía, tampoco se proporcionan toallas o papel sanitario mas que el que entregan al recibir el hospedaje. Si necesitas que se limpie la habitación o necesitas toallas o un cambio de sabanas, se tiene que pagar costo extra por un servicio que debería básico que en cualquier hotel.

-Hay muebles manchados y cuando recibí la habitación las sabanas de la recamara estaban sucias, pedí que se me cambiaran y amablemente accedieron a hacerlo.

-En fin, el hospedaje maneja un reglamento interno para el huésped donde se indican los costos extras, usos de agua caliente y sus "recomendaciones", reglamento del que se te hace saber que existe cuando haces la reservación.

2026-01-20 via Nuitee
S
Sara Lizeth family_with_children mx
7
Pros:

La vista y ubicación son buenas 🤗 además del espacio que brindan es cómodo

Cons:

La cuestión de la limpieza es un punto a mejorar, las sabanas y fundas de almohadas estaban sucias

2026-01-20 via Nuitee
M
maria couple ar
3
AUßEN schön Innen wars einmal schön
Pros:

Lage sehr gut schöne Terrasse

Cons:

Die Anlage wirkt schlecht gepflegt und kaputte Dinge waren nicht repariert z. B. Balkontürschliesser WC Spülung kein WC Papier

2026-01-12 via Nuitee
A
ANTHONY solo_traveller in
3
Don’t expect good service at this hotel and do not expect anything more ..! Expensive but lack customer service
Cons:

I didn’t like anything about the property ..! The owner does not respond to queries quickly and is very bad in arranging things. Had asked to booked tours for 3 days but no reply I had to follow up but after following up 3 times still no response and tours were not arranged. They advertised about the tours in their hotel page ask you to join the group but very low attention to details..! Lacking on good customer satisfaction..! If they are unable to arrange tours please don’t advertise them as it impacts customers satisfaction..! Whole 7 days were wasted in their hotel as nothing was booked and no message nothing to follow up until u don’t follow up with them and after following up still nothing done

2026-01-03 via Nuitee
O
OMAR solo_traveller mx
1
2026-01-02 via Nuitee
O
OMAR solo_traveller mx
1
2026-01-02 via Nuitee
S
Sara couple it
5
Non lo raccomando
Cons:

Lo staff non pervenuto, non li abbiamo mai visti. L'acqua della doccia era fredda, abbiamo segnalato la mancanza di acqua calda ma lo staff non ha risolto il problema, anzi ci diceva che l'acqua calda c'era..abbiamo sempre fatto la doccia fredda e a San cristobal in inverno fa freddo. il letto scomodo, la scala per salire al piano di sopra priva di protezione e pericolosa. I bastoni delle tende non erano ancorati alla parete dunque quando aprivamo le tende per far entrare la luce ci cadevano addosso I bastoni che erano alquanto pesanti. La serratura della porta difettosa. Sconsigliato.

2025-12-26 via Nuitee
P
Pac solo_traveller us
10
2025-12-19 via Nuitee
I
irais Elizondo family_with_children mx
5
2025-12-19 via Nuitee
E
Escobar Valdez family_with_children mx
3
No recomiendo
Cons:

No hay recepcionista, tenía insulina un medicamento que requiere refrigeración y literal me dijeron que si quería refrigerador o algo asi que rentara otra suite, en todos los hoteles que me he hospedado nunca me habían atendido con tanto desdén, para dos noches dejaron una miseria de jabón y la 1/4 parte de un rollo de papel de baño, no volvemos

2025-12-18 via Nuitee
N
Nereida solo_traveller mx
10
Pros:

La casa es súper bonita

2025-12-18 via Nuitee
P
Pablo family_with_children mx
9
Pros:

La accesibilidad a los lugares que tiene a sus alrededores

Cons:

Tal vez mejorar un poco la seguridad en cuanto a las puertas de los cuartos en el exterior

2025-12-18 via Nuitee
D
diaz angel solo_traveller mx
10
2025-12-14 via Nuitee
M
Marco family_with_children mx
10
Excelente, muy recomendable
Pros:

Todo muy bien, buena atención y muy cómodo

2025-12-08 via Nuitee
G
Guillermo extended_group es
10
Pros:

El apartamento calidad-precio está super bien muy buena ubicación y la casa estaba en perfectas condiciones

2025-12-06 via Nuitee
B
Belén couple mx
9
2025-12-02 via Nuitee