Hatton Homes - Thackeray Avenue

Hotels
4.3 (139 reviews)
21 Thackeray Avenue , London , gb

Facilities

Non-smoking rooms
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Allergy-free room
Shared kitchen
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Convenient location
Cons:
Dirty conditions
Poor service
Scam property
Ignored requests

Categories

Cleanliness
3.05
Numerous reports of dirty conditions and lack of basic hygiene.
Service
4.05
Poor service with ignored requests and lack of communication.
Location
8.05
Convenient location mentioned, but overshadowed by negative experiences.
Room Quality
3.05
Described as uninhabitable and not matching advertised photos.
Amenities
3.05
No amenities present or mentioned, contributing to a negative experience.
Value for Money
3.05
Guests felt the property was a scam and not worth any investment.
Food and Beverage
6.05
No food or beverage services mentioned during reviews.
Overall Experience
4.05
Consistently negative experiences lead to a poor overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:57

Property Description

Convenient Location
Hatton Homes in Thackeray Avenue is conveniently situated in London, with key landmarks like Tottenham Hale and Alexandra Palace just a short distance away.

Modern Amenities
Equipped with a shared kitchen, free WiFi, and private check-in/check-out, this property offers a seamless and comfortable stay. The units feature a fully equipped kitchen, TV with streaming services, and cozy shared bathrooms with complimentary slippers.

Nearby Attractions
Explore London's vibrant neighborhoods easily from Hatton Homes. The Emirates Stadium and South Woodford are within reach, catering to a diverse range of interests.

To experience a delightful stay in London, book Hatton Homes - Thackeray Avenue now.

Important information:

This property will not accommodate hen, stag or similar parties.
If you cause damage to the property during your stay, you could be asked to pay up to GBP 400 after check-out, according to this property's Damage Policy.

Check-in and check-out hours:

Location

Guest Reviews

4.3
Based on 139 reviews
Cleanliness: 3.05
Service: 4.05
Location: 8.05
Room Quality: 3.05
Amenities: 3.05
Value for Money: 3.05
Food and Beverage: 6.05
Overall Experience: 4.05
L
Luke family with young children gb
1
DO NOT STAY!
Pros:

Nothing!

Cons:

The most disgusting place i have ever stayed. All photos are not real. Photos are not the location of stay but ended up in what I would call a "crack den" that was environmentally unsafe and conditions abysmal. I will be contacting trading standards and environmental health as this place needs to be shut down asap!

2025-07-25 via Nuitee
C
Carys young couple gb
1
We were told we would receive lock codes for door at 3pm on day of arrival. As the travel was long, at around 6pm whilst
Pros:

Location was convenient.

Cons:

Everything else !

2025-07-11 via Nuitee
J
James solo traveller gb
1
Scam DO NOT BOOK THIS PROPERTY, right slap bam in the middle of a dump
Pros:

Nothing

Cons:

This property is a scam, turned up to an empty house! No answer from the scammer OBVIOUSLY

2025-07-05 via Nuitee
J
Jenny family with young children gb
1
Dangerous and ignorant owners who left a child stranded
Pros:

There was nothing to like. Dog poo all over the path and outside and the host ignored requests to check in. They left a child stranded in London

Cons:

Everything. The worst example of a guest house and host who ignored requests for check in and ignored us completely. DO NOT BOOK HERE

2025-07-05 via Nuitee
T
Tracy young couple gb
1
ITS A CON.
Pros:

Don’t know as it was vacant and empty and host didn’t response to calls or messages. IT IS A CON AND FAKE DO NOT BOOK

Cons:

ITS A CON. House is completely empty. Was left on the doorstep for an hour at 6-7pm after travelling 12 hours, they refused to answer the phone

2025-07-04 via Nuitee
S
Sarah solo traveller gb
1
Bad
Pros:

I booked this via Booking.com as I have used many a time, I can't say how this property was as, come the day of my stay in London, I have had no communication with the property/ person to get the codes to access this accommodation, despite having confirmation this with be send to me on the day, I was left stranded in London, having to foot the bill of a last minute hotel booking.

Cons:

I booked this via Booking.com as I have used many a time, I can't say how this property was as, come the day of my stay in London, I have had no communication with the property/ person to get the codes to access this accommodation, despite having confirmation this with be send to me on the day, I was left stranded in London, having to foot the bill of a last minute hotel booking.

2025-05-06 via Nuitee
W
William solo traveller gb
1
Just go and get out off area safe
Pros:

House near where I went never even stayed there look bad from outside just took the hit off paying for went straight to tube station and the home on bus area looked a shit hole

Cons:

Event wentbto

2025-04-04 via Nuitee
L
Lex solo traveller gb
1
Bad
2025-04-01 via Nuitee
M
Malcolm young couple gb
1
Half an hour before occupancy, I received a text to say that my booking had been cancelled.
Pros:

Nothing

Cons:

Everything

2025-03-24 via Nuitee
H
Hylton family with young children gb
1
Shockin
Pros:

Honestly the worse experience of our life. Happy to leave.

Cons:

Everything. The cleanliness was the most sickening thing I've ever seen. I am a cleaner and I have cleaned student accommodations cleaner than this

2025-03-02 via Nuitee
O
Olayinka review category business travellers gb
1
Bad
2025-02-17 via Nuitee
S
Samri review category business travellers gb
1
Bad
2025-02-05 via Nuitee
A
Ahmet solo traveller gb
1
We couldn't stay because I was scammed
2025-01-28 via Nuitee
S
Saicharan with friends gb
1
Theft happend during my stay we lost 800£ worth
Pros:

I don’t like anything about the property .The theft happened during our stay we lost nearly worth of 800£
I lost my valuable items of OSMO pocket 3 and Apple AirPods Pro both worth of 500£ .My Friends lost there items worth of 300£. The owner is irresponsible and not even responding they Turned off the heaters no electricity and even though booking.com is not responding

Cons:

I don’t like anything about the property .The Theft happened during our stay we lost nearly worth of 800£
I lost my valuable items of OSMO pocket 3 and Apple AirPods Pro both worth of 500£ .My Friends lost there items worth of 300£. The owner is irresponsible and not even responding they Turned off the heaters no electricity and even though booking.com is not responding .The another guest are rude .They thrown OUR food they are in drunken state .. “For my theft the owner is only the complete responsible because she never changed the door code after the another guest checkout he came we that code and rubbed the things I asked for the proofs of incident to the owner for she is not responding .She made an assurance that she is going to give a little compensation for us . NOW she is not responding completely avoided property for your safety

2025-01-28 via Nuitee
L
Luis solo traveller nl
3
If you want to freeze and only have access to YouTube and barely any other sites then go right ahead
Pros:

No breakfast. No heater as usual with hosts trying to save money by letting people freeze 🥶 I had to have on 2 pairs of shirts plus jacket, hat, shorts and jeans over them plus be under the sheets in order to feel warm. I'm from Houston, Texas and I'm used to extreme heat so it was extra bad for me. I then messaged the host about it and never heard back not surprisingly.

Cons:

I arrived with no instructions on how to check in so it's my first time ever in the UK and my welcome was freezing outside while my knocks were ignored over and over. 30 minutes later I decided to go find wifi and then finally received check in instructions. The Internet also only half worked. Seems to be a problem with the router not letting you access high security sites like bank sites so that was extremely annoying to not have being in a foreign country trying to plan things.

2025-01-25 via Nuitee
G
Gaming solo traveller gb
1
They didn’t give me a code to get in. The place was freezing, loads of rooms were just open. Worse place I’ve ever staye
Pros:

Nothing

Cons:

Everything

2025-01-13 via Nuitee
K
Karman group gb
1
Bad
2025-01-02 via Nuitee
K
Kulachok family with young children gb
1
Bad
Cons:

It was terrible, the room was not ready, the door was open as if it had been kicked in. There were some things in the room for repair everywhere, after I wrote, the cleaner came but she only turned the sheet over, it was disgusting 🤮 I do not advise anyone to stay here, there is no hot water, and hitting. and do not hope that you will be able to cook anything here

2025-01-02 via Nuitee
J
Jessica solo traveller gb
1
Bad
2024-12-31 via Nuitee
D
Donald solo traveller gb
9
Superb
2024-12-28 via Nuitee