Hotel Cristall - Frankfurt City

Hotels
8.2 (5466 reviews)
Ottostrasse 3 , Frankfurt/Main , de

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Facilities

Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.44
Some guests reported cleanliness issues, particularly in certain rooms.
Service
8.91
Numerous reviews mention staff being friendly and attentive.
Location
8.95
The hotel's proximity to the central train station is frequently praised.
Room Quality
7.9
Most guests found the rooms adequate, but some noted maintenance issues.
Amenities
7.93
Basic amenities provided but some guests wished for more options.
Value for Money
8.39
Many guests feel the price is reasonable for the location, despite some downsides.
Food and Beverage
7.94
Breakfast received positive remarks, though some found it minimalistic.
Overall Experience
8.11
General satisfaction reported, though there are notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 00:39

Property Description

Centrally Located Luxury Hotel in Frankfurt

Individually Furnished Rooms: Experience unique decor in every room with modern amenities including air conditioning and WiFi.

Relaxing Terrace and Free Internet: Unwind on the charming terrace or make use of the free internet terminal in the lobby.

Convenient Transportation Options: With excellent bus, tram, S-Bahn, and train connections from Frankfurt Central Station, exploring the city is a breeze.

Book now and experience the perfect blend of luxury and convenience at Hotel Cristall!

Important information:

Please note that the underground garage of the property is limited to 4 spaces and is subject to availability. No reservation needed.

Please note that at check-in, a valid card in the name of one of the guests must be presented.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15 per day.

Location

Guest Reviews

8.2
Based on 5466 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.95
Room Quality: 7.9
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 7.94
Overall Experience: 8.11
M
Matthias • solo_traveller • de
8
2026-03-28 • via Nuitee
A
Armin • couple • eu
8
Pros:

Lage am Hauptbahnhof

2026-03-28 • via Nuitee
K
Knut • couple • de
9
Ruhiges Hotel in Bahnhofsnähe
Pros:

Trotz zentraler Lage zum Hauptbahnhof hatten wir ein ruhiges Zimmer. Das Zimmer hatte eine gute Ausstattung, inklusive Klimaanlage. Beim Frühstück fehlte nichts.

Cons:

Alles Bestens

2026-03-28 • via Nuitee
S
Siegfried • couple • de
9
2026-03-28 • via Nuitee
H
Helene • solo_traveller • de
6
Hotel in toller Lage mit unfreundlichem Personal
Cons:

Personal extrem unfreundlich. Sonst ok, aber das hat den ganzen Aufenthalt betrübt

2026-03-28 • via Nuitee
K
Katrin • couple • de
8
2026-03-27 • via Nuitee
N
Nigel • solo_traveller • gb
8
2026-03-27 • via Nuitee
S
Sarah Hentschel • solo_traveller • de
9
2026-03-27 • via Nuitee
E
emanuela • couple • ch
8
Pros:

posizione perfetta. Staff gentile e disponibile.

2026-03-27 • via Nuitee
A
Artschwager • couple • de
9
Pros:

sehr günstige Lage - nah zum Bahnhof, trotzdem relativ ruhig
ordentliches Frühstück
Preis / Leistung top

2026-03-27 • via Nuitee
K
Katrin Burkhardt • solo_traveller • de
8
Pros:

Kleine Zimmer, aber alles da, was man braucht. Praktische Lage direkt am Bahnhof, trotzdem ruhig. Sehr sauber. Personal ist sehr nett!

Cons:

-

2026-03-26 • via Nuitee
C
Catherine • couple • au
8
Great value, great place for a short stay
Pros:

Location is a very easy walk from the main train station. Staff were helpful. Breakfast was varied and good quality.

2026-03-26 • via Nuitee
A
Antrack • couple • de
9
Perfektes Stadthotel
Pros:

Sehr gutes Frühstück. Alles war zu unserer vollsten Zufriedenheit

2026-03-26 • via Nuitee
M
Matthias • couple • de
8
Geheimtipp für eine Nacht für Bahnfahrer
Pros:

Die Lage am Hauptbahnhof ist für Bahnfahrer für eine Nacht ideal. Dabei ist es trotz der Lage, dank guter Schallisolierung sehr ruhig. Das ganze alte Gebäude ist sehr gut in Schuss gehalten und mit intelligenter Ausstattung auch bei den beengten Verhältnissen im Zimmer durchaus wohnlich gestaltet.

Cons:

Ein kleines Manko sind dann aber doch die beengten Verhältnisse im Frühstücksraum und Treppenhaus, mit einem Aufzug, der nur auf dem Zwischenstock hält. Aber wer gut zu Fuß ist, sollte damit auch kein Problem haben.

2026-03-26 • via Nuitee
C
Claudia • couple • de
9
2026-03-25 • via Nuitee
M
Matteo • extended_group • it
8
2026-03-25 • via Nuitee
S
Stefan Aloys • solo_traveller • de
7
2026-03-25 • via Nuitee
H
Hubertus • couple • de
8
2026-03-24 • via Nuitee
T
TRose • couple • de
8
Pros:

Die Lage ist top, direkt am Bahnhof und trotzdem ruhig

Cons:

Der unangenehme Geruch im ganzen Haus und im Zimmer. Die steilen Stufen am Eingang und das der Aufzug nur über viele Stufen erreichbar ist und somit unbrauchbar.

2026-03-24 • via Nuitee
Y
Yuko • solo_traveller • us
7
Pros:

Close to the central train station.

Cons:

Nice breakfast

2026-03-24 • via Nuitee