Hotel Cristall - Frankfurt City

Hotels
8.2 (5836 reviews)
Ottostrasse 3 , Frankfurt/Main , de

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Facilities

Parking
Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.44
Some guests reported cleanliness issues, particularly in certain rooms.
Service
8.91
Numerous reviews mention staff being friendly and attentive.
Location
8.95
The hotel's proximity to the central train station is frequently praised.
Room Quality
7.9
Most guests found the rooms adequate, but some noted maintenance issues.
Amenities
7.93
Basic amenities provided but some guests wished for more options.
Value for Money
8.39
Many guests feel the price is reasonable for the location, despite some downsides.
Food and Beverage
7.94
Breakfast received positive remarks, though some found it minimalistic.
Overall Experience
8.11
General satisfaction reported, though there are notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 00:39

Property Description

Centrally Located Luxury Hotel in Frankfurt

Individually Furnished Rooms: Experience unique decor in every room with modern amenities including air conditioning and WiFi.

Relaxing Terrace and Free Internet: Unwind on the charming terrace or make use of the free internet terminal in the lobby.

Convenient Transportation Options: With excellent bus, tram, S-Bahn, and train connections from Frankfurt Central Station, exploring the city is a breeze.

Book now and experience the perfect blend of luxury and convenience at Hotel Cristall!

Important information:

Please note that the underground garage of the property is limited to 4 spaces and is subject to availability. No reservation needed.

Please note that at check-in, a valid card in the name of one of the guests must be presented.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15 per day.

Location

Guest Reviews

8.2
Based on 5836 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.95
Room Quality: 7.9
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 7.94
Overall Experience: 8.11
B
Bill • solo_traveller • gb
8
2026-06-06 • via Nuitee
M
Maria • couple • de
10
Freundliches Personal, bequemes Bett, alles sauber, leckeres Frühstück, ideal für die Durchreise gelegen
Pros:

Direkt am Bahnhof. Das war für unsere Ankunft am Abend und Weiterreise am nächsten Morgen perfekt.

2026-06-06 • via Nuitee
N
Nicole • solo_traveller • de
6
2026-06-06 • via Nuitee
A
Andrew • couple • au
8
2026-06-06 • via Nuitee
N
Nicole • solo_traveller • de
8
Pros:

Die Hilfsbereitschaft des Personals und das Frühstück war auch sehr lecker mit verschiedenen Brötchen und Aufschnitten.
Das Zimmer war auch schön und sauber

Cons:

Das einzige was etwas unschön war, das man trotz des Fahrstuhls noch Treppenstufen rauf oder runter musste mit seinem Gepäck, aber da war das Personal auch sehr hilfsbereit.

2026-06-05 • via Nuitee
J
Juan Sebastian • couple • co
9
2026-06-05 • via Nuitee
M
Mustafa Emre • solo_traveller • tr
9
2026-06-05 • via Nuitee
P
PR • solo_traveller • de
9
2026-06-04 • via Nuitee
J
Judith • solo_traveller • de
8
2026-06-04 • via Nuitee
H
Horst • couple • de
8
Hotel hat seinen Zweck für unseren Aufenthalt voll und ganz erfüllt.
Pros:

Sehr günstige Lage zum Bahnhof, Zimmer geräumig, Nasszelle sehr gut, Frühstück ok

Cons:

alles ok

2026-06-03 • via Nuitee
P
Peter • solo_traveller • de
8
Zentral gelegen, angenehm und modernisiert
Pros:

Zentral am HBF, modernisiert, Zimmergröße ok, Bad klein aber ausreichend, Frühstück ok.

Cons:

Durch die Jalousien ist Lüften und gleichzeitiger Sichtschutz etwas schwer unszusetzen, die Klimaanlage leider etwas geräuchvoll.

2026-06-03 • via Nuitee
F
FRANCISCO JAVIER • extended_group • es
9
2026-06-03 • via Nuitee
H
Hans • solo_traveller • de
4
Das geht besser
Pros:

Direkt am Bahnhof

Cons:

Die Bewertungen, dass das Frühstück gut sei, kann ich leider nicht bestätigen

Das Zimmer war sehr heiß obwohl es draußen nicht besonders warm war

Keine Minibar und keine Getränke an der Rezeption zu kaufen

2026-06-03 • via Nuitee
I
Irene • couple • se
7
Enkelt, rent bekvämt
Pros:

Enkel, men det fanns vad man behövde, bullarna var dock gamla och torra

Cons:

Hiss som stannade på våningsplanet

2026-06-03 • via Nuitee
C
cristian • solo_traveller • it
9
Pros:

Staff reception , camera singola confortevole , bagno spazioso .

Cons:

Colazione con poca scelta , ma buona .
D'altronde è anche un 3 stelle .
Però dalle recensioni descritte , pensavo ci fosse una selezione colazione più abbondante .

2026-06-02 • via Nuitee
I
Ines • solo_traveller • ar
10
Pros:

Confort y limpieza! Muy rico desayuno! Cerca de todo!

Cons:

El barrio cercano, pero a pocas cuadras muy lindo!

2026-06-02 • via Nuitee
L
Laura • couple • es
8
Alojamiento muy céntrico
Pros:

Alojamiento al lado de la estación central. Buena opción si quieres tener flexibilidad con el transporte.

2026-06-02 • via Nuitee
U
Ursula • solo_traveller • at
9
Pros:

Das Personal an der Rezeption war sehr hilfsbereit.
Die unmittelbare Nähe zum Bahnhof

2026-06-01 • via Nuitee
Q
Qinghua • solo_traveller • cn
8
2026-06-01 • via Nuitee
G
Gabriele • solo_traveller • de
8
2026-06-01 • via Nuitee