Lemon Hotel- Hangzhou West Lake

Hotels
8.2 (31 reviews)
6/F, New Tiangong Art Garden, Jiefang Road, Shangcheng District , Hangzhou , cn

Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Front desk (limited hours)
Free wired internet
Internet access
Japanese garden

Review Highlights

Pros:
Clean facility
Friendly staff
Good price
Cons:
Dirty room
Noisy environment
Hard to find hotel entrance

Categories

Cleanliness
6.19
The room was extremely dirty with dried boogers and black marks on the walls.
Service
8.66
Staff were okay but couldn't communicate in depth with foreigners.
Location
8.7
Very clean facility and excellent location. The hotel is on the 6th floor.
Room Quality
7.65
Rooms are described as narrow and noisy with slamming doors.
Amenities
8.18
Standard quality for this hotel tier.
Value for Money
9.14
Good price for the amenities provided.
Food and Beverage
8.69
Standard quality for this hotel tier.
Overall Experience
8.36
Overall stay was acceptable despite some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:13

Property Description

Central Location
Enjoy the convenience of staying in the heart of Hangzhou, with key attractions just a stone's throw away.

Comfortable Accommodation
Relax in our air-conditioned rooms with modern amenities, ensuring a comfortable stay for all guests.

Convenient Services
Take advantage of our room service and 24-hour front desk, allowing you to make the most of your time in Hangzhou.

Book your stay at Lemon Hotel - Hangzhou West Lake now for a memorable experience in this vibrant city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 31 reviews
Cleanliness: 6.19
Service: 8.66
Location: 8.7
Room Quality: 7.65
Amenities: 8.18
Value for Money: 9.14
Food and Beverage: 8.69
Overall Experience: 8.36
J
Jules solo_traveller fr
8
2026-01-19 via Nuitee
PADMA solo_traveller jp
9
手軽に泊まりやすい宿
Pros:

上海で同系列の宿に泊まったことがあったので、初めて来た土地でこちらの宿だったら安心だと思い泊まりました。スタッフの方たちは親切で、お部屋も寝泊まりだけなら問題ない広さです。私は使いませんでしたが無料アメニティもあるので便利だと思います。
お部屋だけでなく共同のトイレやシャワーも清潔で使いやすかったです。
宿と同じ建物内に飲食店などが多くありますし、最寄りの地下鉄駅まで行くのにコンビニなども多くあるので食事などには全く問題ないと思います。

Cons:

お部屋のエアコンというか空調自体がなく、換気がきちんとされているのか疑問があります。できれば建物自体で空調がきちんと効いていて、それが各お部屋の空調に反映されて換気がちゃんとできてるといいのになぁと思いました。

2025-12-14 via Nuitee
A
Angela solo_traveller au
1
Awful - boogers on walls and doors slamming!
Cons:

The room was so dirty - dried boogers, black marks, and scratches all on the walls! The air vent above let in a couple mosquitoes and moths. My room was next to the rooftop entrance where people dried their clothes outdoors, problem is the door has no hinges to silence it! So from evening into the night, you can hear the door shut so loudly like it’s being slammed! To top it off, the bottom of my door frame had a massive gap so you can hear everything happening outside your room. Staff were okay but couldn’t communicate in depth with foreigners.

2025-11-11 via Nuitee
没钱且爱玩 solo_traveller cn
1
2025-11-10 via Nuitee
J
John
10
Pros:

Very clean facility, excellent location, friendly staff. The only problem is finding the place. The listing on Expedia gives the address but it is the address of a complex. The hotel is on the 6th floor. If you face the front of the building (looking at Starbucks) the entrance is on the left side of the building. Look for the big lemon statue.

2025-11-03 via Nuitee
M
Megliyev couple uz
9
2025-10-24 via Nuitee
D
DENYS solo_traveller ua
7
в целом Хороший отель.
Pros:

Локация. Чистота. Уборка. Сервис. Быстрый заезд.

Cons:

Узковатые комнаты. Шумные соседи. Нельзя регулировать кондиционер самостоятельно в номере. Только через рецепшн. То есть захотел выключил , через час включил. Нужно сходить на рецепшн.

2025-10-13 via Nuitee
T
THE PHUONG solo_traveller vn
10
Pros:

Everything.

Cons:

It is located on the 6th floor of the building but there is no sign so it is a bit hard to find. The elevator is located on the left side of the other hotel lobby on the first floor.

2025-10-10 via Nuitee
J
Jenny solo_traveller ch
8
2025-09-17 via Nuitee
W
Wissal solo_traveller ma
8
2025-09-13 via Nuitee
G
GHAZALI solo_traveller my
10
2025-08-14 via Nuitee
C
Charles david family_with_children fr
8
Bon rapport prix prestations
Pros:

Très propre, lits confortables malgré le côté minuscule des chambres et l’absence de fenêtres ! Bon rapport qualité prix. Proche métro

Cons:

Un peu loin du cœur de ville

2025-08-09 via Nuitee
M
Munkhzul solo_traveller mn
9
2025-08-08 via Nuitee
D
Diana solo_traveller kz
8
Pros:

Place was good for its price

Cons:

Be careful with the address as there is two Lemon Hotel in the City. And this one is not indicated in Google and Apple Maps. So I arrived the wrong one at 2am..

2025-08-06 via Nuitee
O
Otgonjargal extended_group mn
6
2025-07-20 via Nuitee
D
Didier
10
Great hotel, very clean
Pros:

The hotel is very good for the Price and the staff is good. Be careful, as the entrance of the hotel is poorly marked. It is not on Jiaochang Road, but on a cross street 240 meters from the indicated location, on Jinjiling Road.

2025-07-15 via Nuitee
S
Syed solo traveller sa
9
Superb
Pros:

Location and support

2025-06-14 via Nuitee
S
Shashank solo traveller nz
10
Exceptional
Pros:

Super clean. Amazing showers for the price. Loved it.
Staff were super helpful too.

2025-06-04 via Nuitee
C
Clara family with young children se
9
Very comfortable!
Pros:

Comfortable beds and pillows, fresh and clean toilets and showers, nice staff, affordable, nice hangout area.

Cons:

No window in the room made it feel a little bit like a shoe box but for a short trip I definitely recommend it. I also felt like the aircondition was not fullt working so I had to open the door sometimes to get some fresh air in.

2025-05-19 via Nuitee
X
Xiaolin solo traveller au
8
Very good
2025-04-07 via Nuitee