The Place Brussels

Hotels
4.1 (45 reviews)
1 Rue Chair et Pain , Brussels , be

Children allowed

Facilities

Non-smoking rooms
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
Contactless check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Cons:
No air conditioning
No wifi
No TV
Tiny space
Noisy
Difficult check-in

Categories

Cleanliness
2.81
Dark room due to burnt bulbs and tiny space with noise issues.
Service
5.78
Difficult check-in process mentioned.
Location
7.82
Mentioned as a positive aspect.
Room Quality
2.27
Extremely tiny space and impossible sleeping conditions.
Amenities
1.8
No air conditioning, no wifi, and no TV.
Value for Money
3.76
Overall dissatisfaction indicates poor value.
Food and Beverage
4.81
No mention of food or beverage.
Overall Experience
3.78
Overall dissatisfaction indicated by the review.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 01:54

Property Description

Central Location

Located just steps away from Brussels City Hall and Grand Place, Smartflats - the Place Brussels offers a prime spot for exploring the city. With attractions like Royal Gallery of Saint Hubert and Magritte Museum within walking distance, you'll be in the heart of the action.

Modern Amenities

Enjoy the convenience of free WiFi, flat-screen TVs, and city views in select rooms. The capsule hotel concept adds a unique touch to your stay, while the provided bed linen and towels ensure a comfortable experience.

Nearby Attractions

Immerse yourself in the vibrant surroundings with Mont des Arts, Brussels Central Station, and Manneken Pis a stone's throw away. Plus, with Brussels Airport within easy reach, your journey is made seamless.

Book your stay at Smartflats - the Place Brussels for a memorable and convenient Brussels experience.

Important information:

There is no elevator. However, there is a small and narrow spiral staircase to reach each private room . Please note only small luggage is allowed!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

4.1
Based on 45 reviews
Cleanliness: 2.81
Service: 5.78
Location: 7.82
Room Quality: 2.27
Amenities: 1.8
Value for Money: 3.76
Food and Beverage: 4.81
Overall Experience: 3.78
S
Sertan couple tr
1
2025-07-28 via Nuitee
J
Joe solo traveller it
1
Horrible do not go
Pros:

Nothing. Maybe location.....

Cons:

No Air Conditioning. No wifi + no TV. Impossible spiral stairs. Extremely tiny space. No curtains in window, day and street lights on face. Impossible to sleep. Extremely noisy at night. Difficult check in. Bulbs burnt ceiling lights (dark)

2025-06-20 via Nuitee
R
Robin
2
A fuir!!!!
Pros:

Lieu à éviter. Ce n'est pas cher mais c'est désastreux. Pas de rideaux donc nuit avec la lumière de la rue extérieure, sachant qu'un lampadaire est juste devant la fenêtre. Chambre mal nettoyée, surtout les toilettes et le sol. Aucun espace pour poser ses affaires ou même de tenir debout pour s'habiller. Aucune insonorisation, on entend les bruits de la rue comme si on était au bar. Et pour finir pas de service client. Pas de réception physique, seulement un numéro de téléphone avec quelqu'un qui fait semblant d'écouter mais ne propose aucune solution.

2025-05-15 via Nuitee
A
Allison
4
Pros:

TV doesn't work as remote is missing and no curtain covering the window, bathroom is too small to use to get dressed, so if you want to dress in privacy you will have to do so in the shower. There are offices directly across the window as well as window cleaners

2025-04-28 via Nuitee
E
Esin family
2
Pros:

The stairs are dangerously narrow and steep. If you have luggage to carry up, it is almost impossible to go up. It was difficult for us to go up and down the stairs with our standard backpacks. If you have small children they can easily fall between the railings and get severely hurt !!!!

Loud noise from outside, no soundproofing, hard to sleep when you hear loud music and screaming from outside.
The room STINKS of sewage and mold. We tried to contact Smartflats as it was unbearable because my mother has asthma and could not breathe properly, but they could not be reached during the stay!!!

We contacted expedia and when they contacted them they refused to apologize or compensate us.

They only care about getting paid, not a serious company. DO NOT BOOK a room through smartflats !!!!!

2025-03-17 via Nuitee
B
Bez young couple us
2
Scam, stinky, claustrophobic rat hole!
Pros:

the location was the reason we chose the place.

Cons:

was not at all similar to what was advertised on the site. Noting available in the room: No shampoo, WC light was burnt, heating was not working, no ventilation, stinky room and no service.

2025-03-04 via Nuitee
L
Lucia with friends es
3
Great location, really bad room
Pros:

the locations was great

Cons:

It had a bad smell like drainage all day and night. It was dirty and dusty. The heaters didn’t worked. Didn’t have an inside lock. No space to move in the room. The stairs was very small and dangerous. There was not staff, no one to talk to about the room. The carpet was ruined.

2025-01-30 via Nuitee
R
Ryan review category business travellers gb
1
AVOID AT ALL COSTS
Pros:

The location - nothing else. Avoid this accommodation like the plague.

Cons:

The property in general was awful, it was dirty, no curtains for privacy and an office block across from the window. We woke up with a whole office floor having full visibility into our room.

We complained on the first night and were told that this would be looked into, we didn’t get a full response until we had arrived home. Just someone coming to put some curtains up would have made the world of difference because the no privacy was a major concern. The shower is in the main room, so we were unable to get in the shower either.

While the staff tried to be polite, they completely did not care and offered €27 back, which was around 20% in refund.

We couldn’t sleep because of the light from outside, the concern that a whole building could watch us, and not to mention the about of dirt, cobwebs, and exposed light fittings.

Even Booking.com did not want to get involved - we urge someone to look into this place, as this place needs removing from any booking website and closing down for being crooks.

2025-01-08 via Nuitee
R
Rayanne with friends fr
5
bad
Pros:

location

Cons:

not clean
cold
no curtains
not enough towels
too small
narrow but really narrow stairs

2024-12-22 via Nuitee
D
Desislava young couple bg
1
Bad
2024-11-20 via Nuitee
R
Riccardo young couple it
3
Poor
Pros:

design

Cons:

no wi-fi, no soap, no phon! tv was broken. The room was cold.

2024-11-07 via Nuitee
S
Shirley
6
Mal olor
Pros:

El wifi no funcionaba, la cama era inestable y hacia mucho ruido, lo peor fue el olor a cloaca que hubo durante toda la estadía. Las escaleras en caracol son muy complicadas para las valijas.
En general lo único bueno era la ubicación céntrica.

2024-10-26 via Nuitee
T
Thomas young couple nl
2
Very poor
Cons:

I think the pipes needs a maintenance…
I can’t describe the smell that went through the whole room during our stay…

2024-10-24 via Nuitee
K
Klaus
2
Absoluter Horror
Pros:

Es Stinkt nach Urin und es ist dreckig. Weder das WLAN noch der Fernseher funktionieren. Die Fenster sind überhaupt nicht Schall isoliert, daher ist es extrem laut und man kann nicht schlafen. Nebenan ist eine Bar, die bis 11:00 Abends Musik spielt und man sich dabei fühlt, als würde man mit seinem Bett mitten auf der Tanzfläche stehen

2024-10-10 via Nuitee
V
Verified traveler
6
Great location | Small rooms
Pros:

The view and location is great and it is ideal if you are a solo traveler backpacking. But if you have kids/ travel with large bags, please avoid this place as there are no elevators and the rooms are a bit crammed for space!

2024-09-13 via Nuitee
G
Guridi young couple ar
5
Passable
Cons:

I DO NOT RECOMMEND IT. Super small room. There is no place to move. The bathroom also too small. The separate shower with a glass to the bed does not provide any privacy. During the accommodation, we did not have internet and despite the complaints, they could not give us the correct password. We didn't have wifi or the possibility to watch TV. In addition, access with a super thin snail-type ladder, very difficult to climb with a small suitcase. Terrible

2024-09-08 via Nuitee
M
Monika
2
Pros:

Property was close to grand place which was convenient but it was too noisy and we had no Wi-Fi for the whole stay. The Wi-Fi listed on the email was not even showing up and they provided us with password for the other wifi connection and it was incorrect password and later they told us that the it was connection error and trying to fix it but nothing was done. They didn’t even provide us with proper pillow.

2024-09-06 via Nuitee
M
Maor group il
1
Terrible experience and bad service
Pros:

The location was very central and convenient

Cons:

The room was small and claustrophobic
The window did not open and it was quite stuffy
The internet did not work at all
The lights in the rooms did not turn off and we had to sleep with the light on (the second night we took off the light bulbs
The worst of everything was the non existing service: even when we contacted the hotel stuff for help we where completely ignored and left with all the problems unfixed
After write a complaint letter all we were offered was a 15% discount on our future reservation which will never happen because we will never book this hotel again

2024-09-04 via Nuitee
J
Jorayev with friends tr
10
Exceptional
2024-08-23 via Nuitee
R
Roger solo traveller gb
6
Incredible location but slightly cramped.
Pros:

Amazingly central and atmospheric. Interesting decoration inside and the attic room is a pleasing space to relax in.

Cons:

The room is very small, and the shower takes up a lot of space. It is reached via a tortuous spiral staircase up several flights - not for the elderly!

2024-08-04 via Nuitee