Faustino Gran Relais & Chateaux

Hotels
9.6 (679 reviews)
Calle de Sa Muradeta, 22 , Ciutadella , es

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Comfortable rooms
Cons:
Noise isolation issues
Limited breakfast variety

Categories

Cleanliness
9.02
The rooms had issues with sound isolation, which affected the quality of the stay.
Service
10
Excellent staff and service, responsive and accommodating to guest needs.
Location
10
Great location, perfect for exploring the area.
Room Quality
9.22
Rooms were comfortable, but some had issues with noise reduction.
Amenities
9.72
The spa is highly appreciated, but there were some complaints about breakfast variety.
Value for Money
9.52
Standard quality for this hotel tier, feel that it corresponds with the price paid.
Food and Beverage
9.32
Breakfast was good but lacked variety for longer stays.
Overall Experience
10
A lovely experience due to the calming environment and attentive staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:06

Property Description

Luxurious Historical Palaces
Faustino Gran Relais & Chateaux presents a unique opportunity to stay in 3 palaces dating back to the 16th, 17th, and 18th centuries, showcasing Ciutadella's rich historical heritage. Each room is distinct, offering a variety of views and categorized for different preferences.

Spa Retreat and Culinary Delights
Indulge in a 5-star spa experience featuring a hammam and sauna, promising relaxation and rejuvenation. The hotel's Faustino restaurant caters to diverse dietary needs, serving exquisite Mediterranean cuisine alongside buffet and à la carte breakfast options.

Convenient Amenities and Prime Location
With 24-hour reception, private parking, and free Wi-Fi, guests can enjoy seamless service throughout their stay. Situated near Menorca Cathedral and the airport, Faustino Gran Relais & Chateaux offers a perfect blend of luxury and accessibility.

Experience the allure of history and luxury at Faustino Gran Relais & Chateaux – book your stay now for an unforgettable getaway.

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for € 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 679 reviews
Cleanliness: 9.02
Service: 10
Location: 10
Room Quality: 9.22
Amenities: 9.72
Value for Money: 9.52
Food and Beverage: 9.32
Overall Experience: 10
A
Agnieszka • family_with_children • be
10
Ideal. We will keep the hotel among our best spots to come back to.
Pros:

All was perfect! Located in an old palace, with a beautiful outside dining space under the shades, it had one entry door to the old town and the other to the marina - so ideal. All staff was extremely helpful, attention-ate, anticipative and discreet at the same time - very personalised approach, which we appreciated a lot. Always there to answer all sorts of requests, questions and needs. Nice - even if small - spa place to hide and relax after a hike or strong sun with great massages.
The general manager of the hotel, Maïte, always around, brought a very human touch, made the stay even more special.

Cons:

I really can't think of anything....

2026-04-14 • via Nuitee
A
Agata • family_with_children • gb
10
2026-04-11 • via Nuitee
C
Carole • couple • fr
8
2026-04-10 • via Nuitee
D
David • extended_group • gb
9
Pros:

lol

2026-01-19 • via Nuitee
B
Benedict • couple • gb
10
Amazing experience
Pros:

Everything

Cons:

Nothing

2026-01-19 • via Nuitee
I
Ivan • family_with_children • fr
10
2026-01-19 • via Nuitee
A
AMAYA • couple • fr
6
2026-01-19 • via Nuitee
B
Barbara • couple • it
8
2026-01-19 • via Nuitee
C
Claude • couple • fr
9
Nous avons très apprécié notre séjour et recommandons cet établissement
Pros:

Hôtel avec un charme fou, attentions très particulières à l’occasion d’un anniversaire, un personnel au petits soins réception, conciergerie et restauration, propreté au top

Cons:

Peut-être les cloches de l’église un peu trop matinales.

2026-01-19 • via Nuitee
S
sylvain • couple • fr
9
Pros:

Le personnel au petit soin, le jardin, les bâtiments, la piscine

Cons:

La salle de sport est très petite et peu d équipements

2026-01-15 • via Nuitee
K
Karsten • solo_traveller • gb
9
Great hideaway, great service and super location
Pros:

Beautiful property

2025-12-14 • via Nuitee
V
Vinicius • couple • br
10
Pros:

Excelente staff. Pessoas muito simpáticas. Restaurante muito bom e excelente localização.

2025-12-01 • via Nuitee
L
Laurent • couple • pt
9
2025-11-10 • via Nuitee
T
thierry • family_with_children • fr
10
2025-11-08 • via Nuitee
P
Pablo • couple • de
8
2025-11-08 • via Nuitee
J
James • couple • us
10
Pros:

Eating in the courtyard really sets up the feeling of Menorca. Location is perfect.

2025-10-31 • via Nuitee
M
Maria • family_with_children • ar
10
Calm and warm
Pros:

An oasis in the town. The spa is so chill

2025-10-30 • via Nuitee
T
Thierry • couple • fr
10
2025-10-23 • via Nuitee
T
Thibaud • couple • fr
9
2025-10-22 • via Nuitee
F
Felix da Costa • couple • pt
8
2025-10-22 • via Nuitee