Hotel O Sarat Bose Road Formerly Shree Guest House

Hotels
8.3 (71 reviews)
Plot No. 21, Mullen Street, Rowland Row, Ballygunge , Kolkata , IN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Room service
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Good location
Nearby excellent veg food
Cons:
Very dirty rooms
Lack of basic amenities like TV and hot water

Categories

Cleanliness
5.58
Multiple reviews highlight extreme dirtiness, shabby rooms, fungus, and unhygienic conditions.
Service
8.55
Staff were described as polite but not supportive, reflecting a standard service for this hotel tier.
Location
10
Location was highlighted as good, positively impacting guest experience.
Room Quality
5.54
Rooms noted as tiny, dirty, and not matching pictures shown, with issues like leaking water.
Amenities
8.57
Lack of basic amenities like TV and hot water, and no room service affect quality.
Value for Money
9.03
Given the state of cleanliness and amenities, perceived value for money is low but slightly compensated by location.
Food and Beverage
9.58
The proximity to a good restaurant providing excellent veg food positively influences the dining experience.
Overall Experience
9.57
Overall experience impacted by cleanliness and room quality, mitigated slightly by location and food options.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 16:19

Property Description

Convenient Location
Modern Amenities
Friendly Staff

Book now at Super Hotel O Sarat Bose Road for a memorable stay in Kolkata.

Important information:

Please note that at check-in, all guests must present a valid proof of identification and of on-going travel. Please note that couples are required to produce a marriage certificate or any valid proof of marriage at the time of check-in.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 71 reviews
Cleanliness: 5.58
Service: 8.55
Location: 10
Room Quality: 5.54
Amenities: 8.57
Value for Money: 9.03
Food and Beverage: 9.58
Overall Experience: 9.57
S
SINGH • family_with_children • in
3
Donot believe on whatever shown in hotel's descriptions and images.It's all fake.
Pros:

To be frank, only the name had Super in it.There was nothing near to it even.The cleaning staff were good.They did there work properly, whenever it was requested.

Cons:

The rooms were nowhere close to what was shown in the pictures on the website. I booked the property for 7 days, but it turned out to be a big mistake.
On the very first day, I clearly explained that I had chosen this property specifically because of its central location and Wi-Fi facilities. However, Wi-Fi was not provided, and the actual rooms did not even come close to matching the pictures displayed on the website. The rooms were extremely dirty, old, and outdated, making them unsuitable for a comfortable family stay.
The response time was terrible. I had to call the staff repeatedly to get even basic issues addressed, and I eventually had to escalate the matter to OYO Customer Care. One of the reception staff was so rude and asked me how much I had paid, saying that I could expect only limited facilities for that price. Such behaviour is completely unacceptable.
Even though an RO water filter was available, that same guy told me that drinking water was not provided. I was feeling trapped, as I had already paid for the entire 7-day stay and had very limited options to make alternative arrangements.
To make matters worse, my daughter fell ill, and I ended up spending two days confined to the hotel. Overall, this was an extremely disappointing and stressful experience, especially for a family travelling with a child.
I request OYO/Booking.com to take this complaint seriously, inspect the property before listing it on the platform, and ensure that the facilities and room conditions genuinely match the pictures and descriptions advertised online. Customers book hotels based on the trust they place in the platform, and such experiences seriously undermine that trust.There is a big scam these kinds of hotels are doing where they put ai developed pictures to show it to customers and once the customer reaches to the location after a long tedious travel,they are left with no option to avail whatsoever condition they get.

2026-10-11 • via Nuitee
A
Anroy • couple • in
1
2026-10-08 • via Nuitee
V
Vatsal • solo_traveller • in
1
Disgusting property
Pros:

Only location is nice

Cons:

The rooms are smelly and the washrooms are dirty. Their are no latches in the washroom and the towles are smelly. The taps are leaking. The breakfast option literally means 1 piece sandwich. The AC has so much dust it may make you sick.

2026-10-07 • via Nuitee
A
abhishek • couple • in
1
2026-09-14 • via Nuitee
S
Shailendra • extended_group • in
1
2026-08-09 • via Nuitee
K
KASI • solo_traveller • in
7
It was good to stay though it was only a day.
Pros:

No answer

Cons:

OK

2026-07-13 • via Nuitee
P
Pradhan • solo_traveller • in
1
Pros:

Very Bad hotel.. bathrooms are. Very dirty not well cleaned Walls of room are shrinking water
But location is prime
Overally it's a bad experience for me.

Cons:

No I don't like this hotel.. sanitation is very bad

2026-06-19 • via Nuitee
D
Dr. Jaydeep • couple • in
8
2026-06-11 • via Nuitee
T
Tanmai • solo_traveller • in
2
Bakwasss
Pros:

Nothing ..jaisa photo dikhate ho waise rhta ni ...ekdm bakwasss price ke muqable ...booking.com 🙏🥲you are just a jerk..

Cons:

Kuch ni

2026-06-04 • via Nuitee
G
Gaurav • solo_traveller • in
2
Pros:

Staff was friendly and location was good

Cons:

room was dirty even door lock didn't work water was not provided when I asked the provided the water in the open bottle

2026-05-31 • via Nuitee
D
das • solo_traveller • in
10
2026-05-23 • via Nuitee
S
satish Narayan • family_with_children • in
4
Not good in service
Pros:

Location

Cons:

No room service.no intercom, water seepage in toilet.

2026-05-22 • via Nuitee
K
Kant • solo_traveller • in
10
2026-05-09 • via Nuitee
S
Shivam • solo_traveller • in
1
Pros:

Nothing. It's a fake property with no facilities at all, as stated. The rooms were horrible and the toilets too. Unsafe for women.

Cons:

Everything turned out worse. The caretaker was rude and extremely money minded. No cleanliness across, neither the rooms and washroom. I don't get it how the hotel is sustained under the banner of OYO. It's a shame on OYO to not inspect.

2026-05-03 • via Nuitee
S
Shivam • couple • in
10
2026-04-29 • via Nuitee
J
Jai • couple • in
10
2026-04-28 • via Nuitee
H
Harsh • solo_traveller • in
10
2026-04-27 • via Nuitee
W
william • solo_traveller • gb
1
DO NOT BOOK THIS HOTEL
Pros:

This property does not accept ‘foreigners’ arrived at 2am, after communication through booking app to let them know arrival etc. When I arrived they refused to let me in as I was a foreigner. My taxi had left and had to walk streets in early hours of morning. DO not book this hotel!!!

2026-04-15 • via Nuitee
L
Ltatford • solo_traveller • fr
1
A total scam 👎🏼👎🏼👎🏼
Pros:

A total scam...
The reception is not in the building that you see on the pictures, nor are the rooms.
We were refused check-in supposedly because this hotel is only accessible to Indians.
Not sure that I believe this but in spite of many messages prior to arriving (my name doesn't really sound Indian, /we never were told anything.

Cons:

SCAM 👎🏼👎🏼👎🏼

2026-04-12 • via Nuitee
J
Jarmanpreet • solo_traveller • in
10
2026-04-10 • via Nuitee