Skynest Residences by CityBlue Nairobi Westlands

Hotels
8.5 (772 reviews)
Mkungu Close Skynest Residences by CityBlue , Nairobi , ke

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious apartments
Great location
Cons:
Limited breakfast options
Noise from outside

Categories

Cleanliness
7.96
Mixed reviews regarding cleanliness; some mentioned clean rooms while others noted issues.
Service
8.93
Service generally praised, though some issues were reported regarding responsiveness.
Location
9.47
Consistently highlighted as a strong point with central and accessible placements.
Room Quality
8.42
Spacious and modern apartments were noted; however, issues like noise affected experience.
Amenities
8.45
Good amenities mentioned, but some areas like the pool's sunbeds need improvement.
Value for Money
8.41
Overall good value, but some felt the breakfast and cleanliness could improve.
Food and Beverage
7.46
Breakfast options limited and not well received by multiple reviewers.
Overall Experience
8.93
Generally positive experiences with some caveats regarding noise and breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:58

Property Description

Luxurious Amenities and Features

Skynest Residences by CityBlue, Nairobi offers a fitness centre, a rooftop pool with a fence, a sauna, and a 24-hour front desk for your comfort and convenience.

Stylish and Well-Equipped Units

The aparthotel provides modern units with a flat-screen TV, kitchen, dining area, and private bathroom with premium amenities like bathrobes and slippers.

Entertainment and Recreation

Guests can enjoy playing darts, relaxing in the garden, or visiting nearby attractions like Kumbu Kumbu Art Gallery and Eden Square Office Block.

Experience the perfect blend of luxury and sustainability at Skynest Residences by CityBlue, Nairobi. Book now for an unforgettable stay.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

8.5
Based on 772 reviews
Cleanliness: 7.96
Service: 8.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 7.46
Overall Experience: 8.93
L
Lilian • family_with_children • gb
5
Could be better
Pros:

Great central location

Cons:

Having to constantly call and chase for towels. The breakfast was always cold even when we went earlier. Tea was always finished and had to ask several times to have some

2026-08-28 • via Nuitee
N
Niall • family_with_children • ca
9
Great stay in a modern apartment
Pros:

The facilities were modern, the staff were friendly and the stored our luggage after checkout when we had a late flight.

2026-08-28 • via Nuitee
M
Marcella • extended_group • it
7
2026-08-27 • via Nuitee
T
Thomas • solo_traveller • de
10
Pros:

Top Hotel, sehr freundliche Mitarbeiter, das Zimmer sauber und modern eingerichtet.

Cons:

Es gab nichts zu bemängeln.

2026-08-25 • via Nuitee
A
azim • family_with_children • ke
5
2026-08-25 • via Nuitee
M
Marques • solo_traveller • cd
10
2026-08-24 • via Nuitee
D
Dorah • extended_group • us
7
Disappointing service and accountability for the price
Pros:

Spotless Cleanliness: As someone who is very particular about cleanliness, the property was exceptionally well-kept. When the scheduled alternate-day cleanings happened, the space was genuinely squeaky clean.

Helpful Concierge: For the most part, the front desk team was pleasant, approachable, and ready to assist whenever questions or issues arose.

Outstanding Security: Easily the highlight of my stay. The security team went above and beyond to make sure my friend and I felt completely safe, especially when leaving or returning late at night.

Prime Location & Accessibility: The location in Westlands is unbeatable. It is just a quick walk to Sarit Centre and other malls making grocery runs, shopping, and accessing the best restaurants, cafes, and nightlife in the area incredibly convenient.

Cons:

As a Kenyan living in the US who regularly stays in Westlands and occasionally kilimani during summer and December visits, I expected much better value for money during our 13-night stay. While this is easily one of the cleanest properties I have stayed in, the service and management coordination fell far short.

- Inconsistent Housekeeping: Outside of day one, our beds were rarely made and towels/sheets were not changed without repeatedly calling the front desk. When you pay for full service, you shouldn’t have to chase staff for the basics after a long day out.

- Breakfast Billing Issue: Our booking for four adults included breakfast, yet their restaurant partner, Slate, repeatedly charged us for extra guests due to poor communication between them and Skynest. Despite providing screenshot proof two days before checkout, neither side took accountability. They simply played the blame game, promised follow-ups, and never issued the refund.

- Tight Living Space: The 2-bedroom, 2-bath layout is quite cramped for four adults.

A clean property cannot make up for poor customer care and time wasted resolving staff mistakes.

2026-08-21 • via Nuitee
D
Dorah • extended_group • us
7
2026-08-21 • via Nuitee
N
Niall Jamison • solo_traveller • ca
10
Pros:

The apartment was well appointed with all the amenities including a washing machine and dryer.

The breakfast was excellent and the spa was a nice addition.

Cons:

The nearby noise wasn't ideal but out of the properties hands. They did provide earplugs as a courtesy.

2026-08-21 • via Nuitee
T
Theodorus C • solo_traveller • za
10
2026-08-19 • via Nuitee
P
PaoloEmilioF • family_with_children • it
9
2026-08-19 • via Nuitee
M
Minna • couple • fi
9
Pros:

Olimme olleet täällä useasti koska paikka on upea. Hieno ja viihtyisä keidas hyvällä paikalla Westlandissa. Huoneistot toimivia ja niissä on kaikki mitä voi tarvita. Löytyy pesukone, toimivat taulutelevisiot, laadukkaat sängyt ja suihku. Yläkerroksen saunat mahtavat. Myös kivat parvekkeet asunnoissa.

Cons:

Hiljaisempana aikana kaikki toimi upeasti, mutta kiireisenä aikana henkilökuntaa ei vaikuttanut olevan riittävästi - meiltä puuttui pyyhkeet eikä niitä meinattu saada tuotua millään ja myös aamiasella oli selvästi liikaa ihmisiä suhteessa henkilökuntaan.

2026-08-17 • via Nuitee
M
marco • family_with_children • it
10
2026-08-16 • via Nuitee
F
frank • family_with_children • zm
10
Excellent
Pros:

Very clean and friendly staff, easy access to Malls

Cons:

1. The night music made us not sleep early till around 02/3am when it stopped, this is a huge destruction, I wish the night club across can be considerate and invest in sound proof.
2. The onsite grocery store if it can be 24/7, it is well stocked but not that stocked I.e basic items like rice, beef etc could be good to have.
3. Atleast have rackets for squash 😂

2026-08-16 • via Nuitee
R
Raj Hashan • solo_traveller • ke
10
2026-08-15 • via Nuitee
R
Restoy Cabrera • family_with_children • es
8
2026-08-13 • via Nuitee
C
Carsten • family_with_children • de
10
Alles wichtige unter einem Dach.
Pros:

Die Ausstattung (Waschtrockner) und der Dachpool waren für uns als Zwischenstopp die entscheidenden Merkmale.
Im Club-Restaurant gab es sehr leckere Burger. Die Bedienung äußerst nett und zuvorkommend.

Cons:

Nachts hörte man von irgendwo her ziemlich laute Club-Musik.

2026-08-13 • via Nuitee
J
Jan • family_with_children • nl
9
Fijn hotel midden in Nairobi
Pros:

Het zwembad, goede uitzicht, heerlijke bedden, goede gym, supermarktje bij de lobby, goede locatie.

Cons:

Personeel bij de lobby was kortaf en uit de hoogte

2026-08-13 • via Nuitee
J
Joaquín • couple • es
9
Cons:

Breakfast

2026-08-12 • via Nuitee
A
Andreas • solo_traveller • no
8
2026-08-10 • via Nuitee