Arrow on Spencer

Hotels
7 (4093 reviews)
585 La Trobe Street , Melbourne , au

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Dirty conditions
Uncomfortable rooms

Categories

Cleanliness
4.89
Negative reviews mention filthy conditions, bugs, and unclean common areas.
Service
7.86
Mixed sentiments, some reviews highlight helpful staff, while others mention issues during check-in.
Location
8.9
Consistently positive feedback regarding proximity to transport and attractions.
Room Quality
5.85
Several reviews mention small, dated rooms with issues like broken beds and non-functioning air conditioning.
Amenities
6.38
Amenities mentioned were generally outdated or insufficient, though some positive mentions of basic facilities.
Value for Money
7.34
Some reviews suggest it is good value for short stays, but quality issues diminish overall value.
Food and Beverage
7.39
Food and beverage aspects were not mentioned; rated at standard quality for this hotel tier.
Overall Experience
7.36
A mix of good and bad experiences with a general sentiment leaning towards avoidance for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:45

Property Description

Modern Accommodation in Melbourne CBD

HarbourView Apartment Hotel offers a diverse selection of rooms, from budget-friendly options to fully-equipped kitchenette serviced apartments. Enjoy complimentary WiFi in all rooms for your convenience.

Convenient City Access

Benefit from free tram stops just outside the hotel, providing easy exploration of Melbourne's top attractions. Situated a short distance from Melbourne Airport and with quick access to the airport shuttle at Southern Cross Station, the hotel ensures hassle-free travel. Etihad Stadium is also within walking distance.

Parking and More

Make use of on-site parking (subject to availability, charges apply) and explore the city with ease. Experience comfort and convenience at HarbourView Apartment Hotel. Book your stay now!

Important information:

Please note that this hotel requires a AUD 100 credit card pre-authorization upon check in. If a valid credit card cannot be provided for authorization purposes, please note that a AUD 100 bond from a debit card or cash payment will need to be provided on arrival.

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 1.8% charge when you pay with an American Express or JCB credit card.
Please note that there is a 3.8% charge when you pay with a Diners Club credit card.

Please note the restaurant is open from 17:00.

Please note that apartments are serviced daily (except on Public Holidays).

Please note car parking at the hotel is on a first-come-first-serve basis.

Please note that all rooms are individually furnished and the photos are presented as a guide only.

Upon arrival, guest will be required to sign a standard registration form and accept the terms and conditions therein for his/her stay.

Hotel has the right to charge on nominated credit cards / bond that registered at check in for compensation after guests check out or before bond is refunded in the event of:
1) Any damage caused to hotel rooms during guests stay, including room structure, hotel furniture, etc.
2) Any hotel properties have been removed from the rooms.
3) Special cleaning required due to conditions of the room after check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 15 per person per night when using an available cot.
    Children from 3 years old to 17 years old stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 4093 reviews
Cleanliness: 4.89
Service: 7.86
Location: 8.9
Room Quality: 5.85
Amenities: 6.38
Value for Money: 7.34
Food and Beverage: 7.39
Overall Experience: 7.36
K
Kushal • couple • in
8
Comfortable
Pros:

All amenities were well appointed. Property is in a very good location

Cons:

The total absence of a WC in the bathroom was a bother

2026-06-06 • via Nuitee
J
Joseph • solo_traveller • au
9
Clean and comfy
Pros:

Clean and comfy; close to public transport.

2026-06-06 • via Nuitee
K
Kerry • solo_traveller • au
9
2026-06-05 • via Nuitee
M
Mara • couple • au
8
2026-06-05 • via Nuitee
S
Smith • solo_traveller • au
6
Pros:

Central location
Value for money

Cons:

No staff

2026-06-04 • via Nuitee
A
Alejo • extended_group • au
3
Venue location and accommodation was good. Shower smelt horrible and the service was not up to standards
Pros:

Nice room for its price

Cons:

The service and how the manage late check ins. Upon arrival, you scan your id at the self check in machine and makes you pay for the property fee “again” even though it’s been payed for at booking.com. When I called the after hours help number they said to pay it again and they will reimburse the fee in about 3-5 business days which is ridiculous

2026-06-04 • via Nuitee
H
Helen • solo_traveller • au
7
Clean, comfortable, safe once inside the building, but getting in was problematic.
Pros:

Security and automated check in worked well once I had got inside the front doors, but there was no obvious way to get into the building to check in.
Bed comfortable but extra blanket would have been handy.

Cons:

Misleading information about how to enter the building: check in hours were given as 2pm to 11pm, with a sign on the front door advising for after hours checkin to phone a particular number. I arrived at 5pm and did not consider myself to be checking in after hours, so I did not phone the number. I could not get into the building until someone left by opening the doors from the inside. Once inside, I had to open the outside doors twice to rescue other people locked outside.
The sign on the door needs to be specific: that to get into the building, regardless of the time, you have to phone the given number.

2026-06-03 • via Nuitee
S
Simone • solo_traveller • au
2
Cons:

Definitely wasn't 4 star. Extremely old, run down,uncomfortable furnishings. In desperate need of a update.

2026-06-02 • via Nuitee
M
Martyn • solo_traveller • au
10
2026-06-02 • via Nuitee
M
Mark • solo_traveller • au
7
2026-06-01 • via Nuitee
D
Dennis • solo_traveller • au
8
Pros:

Convenient location and priced well

Cons:

No check in staff

2026-06-01 • via Nuitee
S
Sheharyar • solo_traveller • pk
8
2026-06-01 • via Nuitee
H
Heidi • couple • au
7
Good value stay in great location
Pros:

Great location and good value for money

Cons:

The contactless check in! We had problems using the machine to check in as it didn’t accept my drivers license, luckily I also had my passport. Other people also had problems checking in and there was a lady trying to help everyone, but it wasn’t ideal.

2026-05-31 • via Nuitee
E
Emily • solo_traveller • au
6
Pros:

The location.

Cons:

The way staff treated a family member.
Lack of instructions on how to check-in and check-out.
The lift doors closed too quickly.

2026-05-31 • via Nuitee
E
Emily • solo_traveller • au
6
Pros:

It was in a convenient location.

Cons:

The staff on the phone were rude to my family member.
We didn't have instructions on checking in or checking out and there was no staff at reception.

2026-05-31 • via Nuitee
K
Kerry • solo_traveller • au
9
Pros:

Very close to transport and easy walk to places too.

2026-05-16 • via Nuitee
D
Dennis • solo_traveller • au
8
Pros:

Easy to get too and suited us

Cons:

Nothing

2026-05-15 • via Nuitee
R
Rachael • extended_group • au
7
Cheap and Cheerfull, great bang for buck - plenty of room and beds. But poor check in
Pros:

Value for dollar - exceptional. Biggest apartment we have ever rented in Melbourne. Cheap and chearfull, would have been a top end fit out in the 1990's when it was renovated, now very tired and needs updating, but value for money absolutely tip top.

Cons:

The check in said reception was open until 5. But it was closed and there was no-one at reception at 4 when we arrived. We couldn't get into the building until another resident came along and opened the door. Then it was a self check-in machine, took trying 4 different eftpos cards on the auto check in machine to get the deposit to process and then we had difficulty accessing the 2nd set of room keys. We lost a card in all the confusion at the machine, so we went down and tried reception to see if it was handed in - again, no-one there, so we messaged through booking.com as they didn't answer the phone, they messaged back later advising us to check with housekeeping - but we couldn't because we had no way to find them as security access all floors and no-one in reception or answering phones.

2026-05-14 • via Nuitee
M
Melissa • family_with_children • au
10
2026-05-14 • via Nuitee
H
Heather • solo_traveller • au
7
Great once I could check in. Loved the apartment
Pros:

The location is fabulous, close to everything including Spencer Street Station for the Sky Bus. Apartment was lovely and great value for money.

Cons:

Automated checkin was malfunctioning and I couldn’t get my room key. Thank goodness the lovely room service lady was there and helped to liaise with the building management personnel. Others also encountered this problem so hopefully this is fixed asap.

2026-05-14 • via Nuitee