Arrow on Spencer

Hotels
7 (4000 reviews)
585 La Trobe Street , Melbourne , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Non-smoking throughout
Concierge service
Outdoor furniture
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Dirty conditions
Uncomfortable rooms

Categories

Cleanliness
4.89
Negative reviews mention filthy conditions, bugs, and unclean common areas.
Service
7.86
Mixed sentiments, some reviews highlight helpful staff, while others mention issues during check-in.
Location
8.9
Consistently positive feedback regarding proximity to transport and attractions.
Room Quality
5.85
Several reviews mention small, dated rooms with issues like broken beds and non-functioning air conditioning.
Amenities
6.38
Amenities mentioned were generally outdated or insufficient, though some positive mentions of basic facilities.
Value for Money
7.34
Some reviews suggest it is good value for short stays, but quality issues diminish overall value.
Food and Beverage
7.39
Food and beverage aspects were not mentioned; rated at standard quality for this hotel tier.
Overall Experience
7.36
A mix of good and bad experiences with a general sentiment leaning towards avoidance for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:45

Property Description

Modern Accommodation in Melbourne CBD

HarbourView Apartment Hotel offers a diverse selection of rooms, from budget-friendly options to fully-equipped kitchenette serviced apartments. Enjoy complimentary WiFi in all rooms for your convenience.

Convenient City Access

Benefit from free tram stops just outside the hotel, providing easy exploration of Melbourne's top attractions. Situated a short distance from Melbourne Airport and with quick access to the airport shuttle at Southern Cross Station, the hotel ensures hassle-free travel. Etihad Stadium is also within walking distance.

Parking and More

Make use of on-site parking (subject to availability, charges apply) and explore the city with ease. Experience comfort and convenience at HarbourView Apartment Hotel. Book your stay now!

Important information:

Please note that this hotel requires a AUD 100 credit card pre-authorization upon check in. If a valid credit card cannot be provided for authorization purposes, please note that a AUD 100 bond from a debit card or cash payment will need to be provided on arrival.

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 1.8% charge when you pay with an American Express or JCB credit card.
Please note that there is a 3.8% charge when you pay with a Diners Club credit card.

Please note the restaurant is open from 17:00.

Please note that apartments are serviced daily (except on Public Holidays).

Please note car parking at the hotel is on a first-come-first-serve basis.

Please note that all rooms are individually furnished and the photos are presented as a guide only.

Upon arrival, guest will be required to sign a standard registration form and accept the terms and conditions therein for his/her stay.

Hotel has the right to charge on nominated credit cards / bond that registered at check in for compensation after guests check out or before bond is refunded in the event of:
1) Any damage caused to hotel rooms during guests stay, including room structure, hotel furniture, etc.
2) Any hotel properties have been removed from the rooms.
3) Special cleaning required due to conditions of the room after check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 15 per person per night when using an available cot.
    Children from 3 years old to 17 years old stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 4000 reviews
Cleanliness: 4.89
Service: 7.86
Location: 8.9
Room Quality: 5.85
Amenities: 6.38
Value for Money: 7.34
Food and Beverage: 7.39
Overall Experience: 7.36
V
Visnja • family_with_children • au
6
Over all, the room was clean and tidy and provided somewhere to sleep for a night.
Pros:

Location was good. Bed was comfy-ish. The room suited our purpose of just having somewhere to stay for a night instead of driving home to the countryside.

Cons:

I can’t complain too much as the price I paid really matched the room i got. My only negative comment would be that the main bed was on rollers and when id sit on it, the bed would move.

2026-04-11 • via Nuitee
S
Sean • extended_group • au
7
2026-04-10 • via Nuitee
U
Ursula • couple • au
9
Convenient and Comfortable
Pros:

Simple and a bit worn and aged, but at this price for a roomy two-bedroom downtown stay, one can hardly complain!

Cons:

There are no frills: no cushions in the living room, no ice tray in the freezer. But we had the necessities.

2026-04-10 • via Nuitee
E
Ellen • family_with_children • nz
8
Pros:

Location, convenience

Cons:

Building is dated, heatpump in mezanine room sounds like an airplane taking off, too loud.

2026-04-08 • via Nuitee
S
Steve • couple • au
8
Good city centre apartment
Pros:

A very nice, clean apartment that was well-presented upon arrival. The location was excellent, just around the corner and a short walk down the road from Southern Cross Station.

Cons:

Reception hours are a little short, finishing at 5pm on my departure date (Easter Monday), which meant that I had to use private luggage storage facililty at the station at a cost to myself. .

2026-04-08 • via Nuitee
• solo_traveller • au
8
2026-04-08 • via Nuitee
B
Bernadette • extended_group • au
5
Ok. Noise always a problem as windows not double glazed. Apartments definitely in need of an upgrade
Pros:

Position

Cons:

Check in was very average. Arrived at 5pm on a public holiday. No-one at reception. Had to call multiple times to get an answer on phone. Even though room was already paid for, I had to send through ID and credit card details before finally getting details of how to access the appartment. Don’t appreciate giving details to a stranger on end of phone

2026-04-07 • via Nuitee
V
Vicki • family_with_children • au
7
Basic accommodation close to facilities and public transport.
Pros:

Excellent location with easy access to public transport. We were also able to leave our car in the parking area for an extended time after check out which was very convenient.

Cons:

The property was signed differently to the booking name of the accommodation which caused confusion when attempting to access.

2026-04-06 • via Nuitee
A
Alex • solo_traveller • au
7
Great location, good enough, but don’t expect a luxury stay.
Pros:

Cheap nights stay. Great location for the footy and for the price, a 2 bedroom apartment was great for us and the kids.

Cons:

Old facilities. No one on reception for checkout. Patches on the wall and carpet worn.

2026-04-05 • via Nuitee
J
julia • solo_traveller • au
7
Pros:

Our apartment was clean, comfortable and conveniently located. It's really well located for airport Skybus, trams and trains. The kitchen was reasonably well equipped. There is a supermarket across the road, and plenty of cafes, restaurants closeby.

Cons:

Communication was extremely poor. My 2 requests about early car parking in the Comments on Booking.com went totally unanswered. I tried phoning 3 times, unsuccessfully, to follow up my request. I eventually made contact the day before our booking and was able to access car parking early which was great. But on arrival at 10.30am we couldn't get into the car park. Reception was unstaffed, and we couldn't raise anyone on the contact phone numbers at reception. Finally a security worker was able to let us in. But this meant we never received the 'key' which would allow us to exit the car park the following morning, with noone around to assist and phone contacts being once again unavailable. This caused considerable delay in getting to the airport. The whole car parking experience was extremely stressful.
If communication and staffing of Reception was greatly improved, I would happily recommend this hotel.

2026-04-04 • via Nuitee
P
Phillip • extended_group • au
9
Was exactly what I was after.
Pros:

Check-in was easy. The staff were friendly. Onsite parking. The apartment had heaps of space. The location for was terrific for a concert at festival hall. A few good pubs within a short walk. Would stay again.

Cons:

Clearer directions on where to pull into when arriving. Parking garage is off of La Trobe road. You have to pull into the parking garage opening then run inside and get your garage door key while you hope another car isn't trying to exit.

2026-04-04 • via Nuitee
S
Spiteri • family_with_children • gb
9
2026-04-04 • via Nuitee
L
Lizzie • couple • gb
9
Great location and base for exploring Melbourne
Pros:

Great location right by the Docklands area. Staff were friendly and helpful and let us check in early. Got everything you need for a few nights in Melbourne.

Cons:

Kitchen was small and a bit cramped

2026-04-04 • via Nuitee
M
Mandy • extended_group • au
10
Very happy about our stay
Pros:

Close to the train station

Cons:

Nothing

2026-04-02 • via Nuitee
M
Mathew • couple • au
5
Pros:

Location

Cons:

Stayed in the 2 bedroom penthouse, very noisy, heard everything outside, hard to sleep.

2026-04-02 • via Nuitee
S
Sinval • extended_group • au
7
Reasonable flat in Melbourne city centre.
Pros:

Well located at walking distance from the train station.

Cons:

Stove didn't work and kitchen gear isn't enough for cooking. The flat has a smell of mustard which indicates issues with drained.

2026-04-01 • via Nuitee
F
Fiona • couple • nz
8
Pros:

Easy access to Tram Stop & Metro
Great friendly staff.
Bag storage.

Cons:

Limited kitchen utensils

2026-03-31 • via Nuitee
M
McKenzie • family_with_children • au
8
Pros:

Location and ease of check in. Friendly staff. Luggage storage was useful.

Cons:

Needs some sprucing up. Carpet stained. Remote control for air conditioning downstairs not working properly and unable to be replaced. TV remote not working but quickly replaced. Fan switch in upstairs bathroom not working.

2026-03-31 • via Nuitee
S
Siu Ying Monica • family_with_children • hk
8
2026-03-31 • via Nuitee
E
Emily • family_with_children • au
9
2026-03-31 • via Nuitee