Hotel NASS Pinar del Lago

Hotels
7.8 (576 reviews)
Av. Ordoñez Lasso e Higuerillas , Cuenca , ec

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Poor food quality

Categories

Cleanliness
6.94
Several reviews noted issues with cleanliness, such as stains and poor maintenance.
Service
8.91
General positive feedback on staff friendliness and attention.
Location
9.45
Many reviewers appreciated the location and convenience.
Room Quality
7.4
Mixed sentiments; some praised comfort, while others reported outdated features.
Amenities
6.93
Amenities were mentioned negatively, particularly regarding internet and outdated facilities.
Value for Money
8.89
Positive feedback regarding the price-value relationship and general satisfaction.
Food and Beverage
6.44
Negative feedback about breakfast quality and service.
Overall Experience
7.41
General sentiment averages comments about enjoyment but significant negative points on cleanliness and service in certain interactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:14

Property Description

Charming Hotel with Stunning River Views

Comfortable Rooms with Chic Décor
Indulge in our cozy rooms at Hotel Pinar del Lago, flooded with natural light and adorned with chic decor. Enjoy modern amenities such as cable TV and private bathrooms with refreshing showers.

Scenic Garden and Delicious Dining
Relish in the picturesque garden views and savor a delightful continental breakfast at our on-site restaurant. Experience tranquility by the Tomebamba River while enjoying a meal made with fresh, local ingredients.

Convenient Location
Explore Cuenca's historical center just 2 km away or head to Del Río Shopping Mall for a shopping spree, only 7 km from the hotel. With Mariscal Lamar Airport also just 7 km away, your stay at Hotel Pinar del Lago promises both convenience and comfort.

Book now for an unforgettable stay by the Tomebamba River!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$12 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 576 reviews
Cleanliness: 6.94
Service: 8.91
Location: 9.45
Room Quality: 7.4
Amenities: 6.93
Value for Money: 8.89
Food and Beverage: 6.44
Overall Experience: 7.41
P
Palacios • solo_traveller • ec
8
2026-04-17 • via Nuitee
M
Maria Fernanda • family_with_children • ec
10
El lugar es bonito cómodo y buena ubicación
2026-04-17 • via Nuitee
P
Palacios • solo_traveller • ec
8
2026-04-17 • via Nuitee
W
walter • couple • ec
9
Muy bien
Pros:

Si

Cons:

Se podría mejorar el desayuno

2026-04-10 • via Nuitee
M
Molina • couple • ec
10
Pros:

Todo muy cómodo

Cons:

Todo muy bien

2026-04-07 • via Nuitee
J
Jose Vicente • couple • ec
10
2026-04-01 • via Nuitee
X
Xavier • solo_traveller • ec
9
Satisfactoria
Pros:

Ubicación excelente

Cons:

Se puede modernizar un poco más las instalaciones

2026-03-25 • via Nuitee
X
Xavier • solo_traveller • ec
9
Satisfactorio
Pros:

Ubicación

Cons:

Se puede modernizar un poco las instalaciones

2026-03-24 • via Nuitee
T
Thalia Lili • couple • ec
9
2026-03-23 • via Nuitee
C
Carlos E • couple • mx
9
2026-03-17 • via Nuitee
C
Cortez • family_with_children • ec
4
Malo no volvería
Pros:

La ubicación y el personal de recepción

Cons:

Diría que hay publicidad engañosa, la edificación está mal cuidada, la habitación tiene muchas fallas, no ha mucha agua caliente, hay telarañas en la habitación y en los pasillos, los interruptores está salida, el conector de la secadora de cabello está circuitado, el desayuno es muy malo, hubo que pedir shampo porque no había en la habitación. Me cobraron dos veces una misma persona.

2026-03-17 • via Nuitee
C
Cando • extended_group • ec
9
Pros:

La limpieza habitaciones cómodas

Cons:

Mucho ruido , mis padres son adultos mayores y había mucho ruido de lqs habitaciones cercanas de niños que golpeaban las puertas

2026-03-16 • via Nuitee
J
jonathan • solo_traveller • ec
6
2026-03-03 • via Nuitee
C
Chris • couple • ec
10
2026-03-02 • via Nuitee
D
David Vicente Ortega • solo_traveller • ec
10
2026-02-25 • via Nuitee
M
Marco Vinicio • couple • ec
10
2026-02-12 • via Nuitee
V
Vanessa • solo_traveller • ec
7
2026-02-11 • via Nuitee
M
Marco • extended_group • ec
8
Pueden y deben mejorar
Pros:

Ubicación, comodidad y precio.

Cons:

El desayuno bastante sencillo y sin opciones para quien no gusten de las pocas disponibles. El sabor de las preparaciones no fue de lo mejor. Respecto al parqueadero, es exterior y aunque dicen que tienen guardianía, ese detalle no se observa por tanto no queda muy clara la seguridad de los vehículos.

2026-02-10 • via Nuitee
A
Andres • couple • ec
10
2026-02-08 • via Nuitee
R
Ramon • couple • ec
9
2026-01-31 • via Nuitee