Vouk Hotel Suites, Penang

Hotels
7.3 (1000 reviews)
57-G-3, Mansion One, Jalan Sultan Ahmad Shah , George Town , my

listing image 1
Show all photos
Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Convenient location
Cons:
Poor cleanliness
Bad food quality
Unhygienic conditions

Categories

Cleanliness
5.38
Multiple reviews highlighted poor cleanliness, with mentions of unclean toilets, stained sheets, and requests for cleaning not being fulfilled.
Service
8.35
Staff were generally described as friendly and helpful, although there were some negative experiences with restaurant service.
Location
8.89
Many reviews noted the convenient central location of the hotel.
Room Quality
7.84
Rooms were spacious, though there were complaints about lighting and cleanliness.
Amenities
7.37
Amenities were generally okay, but the swimming pool was noted as small and crowded.
Value for Money
7.33
For the amenities provided and condition of the rooms, value for money appears to be below expectations.
Food and Beverage
5.38
Numerous complaints about the restaurant's food quality, with specific mentions of bad food and slow service.
Overall Experience
7.85
General sentiment indicates that while there are several issues, many guests found it an acceptable stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:46

Property Description

Exquisite Dining Experience
Indulge in a culinary journey at the C'est Si Bon Restaurant offering a fusion of local and international delights.

Stylish and Comfortable Accommodation
Relax in elegantly decorated modern rooms with stunning city views, equipped with all essential amenities for a comfortable stay.

Convenient Services and Facilities
With free WiFi, concierge assistance, and shuttle services, enjoy a hassle-free and enjoyable stay at Vouk Hotel Suites.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

All in-house guests can enjoy our complimentary shuttle service to the following hospitals:
• Loh Guan Lye Hospital
• Adventist Hospital
• Island Hospital
• Northern Hospital
• Gleneagles Hospital

Shuttle Schedule
• Service Hours: 8:00 AM – 11:00 AM (Monday to Friday)
• Last Shuttle Service to Hospital : 10:30am
* Final Shuttle Shuttle : 11:00am drop-off at Gurney Plaza

To take advantage of this service, kindly register at the front desk. Please note that seats are available on a first-come, first-served basis.

Maintenance work of the Vouk Hotel Suites, Penang will be carried out from 09:00 to 18:30.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 1000 reviews
Cleanliness: 5.38
Service: 8.35
Location: 8.89
Room Quality: 7.84
Amenities: 7.37
Value for Money: 7.33
Food and Beverage: 5.38
Overall Experience: 7.85
M
Muhammad Fauzan • family_with_children • id
10
2026-02-12 • via Nuitee
C
CKB • couple • my
8
2026-02-11 • via Nuitee
S
Siti Nur Amanina • couple • my
9
2026-02-10 • via Nuitee
T
titon • couple • qa
8
2026-02-09 • via Nuitee
W
Wanie • couple • my
10
2026-01-30 • via Nuitee
S
suhaina • family_with_children • my
5
Cons:

Breakfast on 3/10/25 -nasi lemak tapi ikan bilis pun xde…and then carpet sepanjang laluan ke bilik bau macam kepam…airconnd tak function ke di level 9 …and paling worst parking..tak suitable langsung…

2026-01-19 • via Nuitee
K
Kasturi • family_with_children • my
5
room and location was ok, only need to improve on cleanliness, parking & breakfast spread
Pros:

liked the room as it was spacious for three pax and location was good

Cons:

the breakfast spread was bad, the plates and cup/source were dusty and not so clean, please improve.
the parking rail (or however you address it) was bad idea as its not easy to park and exit/access to the car due to the space.
the bathroom has slight faulty smell
the TV had only HBO and local channels, since it was raining we were all bored as can't watch any nice movie.

2026-01-19 • via Nuitee
Y
yaming • extended_group • cn
7
2026-01-19 • via Nuitee
L
Lee • couple • my
8
Helpful staffs
Pros:

Good service staffs

Cons:

Nil

2026-01-19 • via Nuitee
N
Nazirah • family_with_children • my
9
Pros:

hotel ini Best, bilik selesa, customer service bagus..

Cons:

parking kadang ada kadang tak ada kene parking luar.. >

2026-01-19 • via Nuitee
V
Vijayasundra Thevar • couple • my
5
We checked in on 3/9/25 which happens to be my husband's Bday.Hotel did not surprise us/roomwasendof
2026-01-19 • via Nuitee
T
Tiong Keat • couple • my
5
Was convenient for a short staycation
Pros:

Location was suitable as it was near Gurney drive. Room was spacious.

Cons:

Parking bays were too narrow esp since we had to squeeze into steel platforms that were to small.

2026-01-19 • via Nuitee
S
Stephen • solo_traveller • ph
5
Pros:

Low price

Cons:

I arrived at 2;40pm but front desk refused to give me a room even though the hotel was not fully occupied.

2026-01-08 • via Nuitee
J
Judy • family_with_children • au
7
Pros:

The concierge doorman was terrific

Cons:

They don't speak much English

2026-01-07 • via Nuitee
C
Craig • family_with_children • gb
10
Pros:

All the was very extremely helpful and friendly
Stayed in the executive suite . Beautiful sea view
And roof top pool
Fresh bedding and towels daily

2026-01-07 • via Nuitee
I
Irshaad • family_with_children • za
9
Vouk Hotel Penang
Pros:

Everything worked well

Cons:

The TV could have more

2026-01-06 • via Nuitee
• solo_traveller • us
1
2026-01-06 • via Nuitee
Z
zamani • family_with_children • my
4
Pros:

Bilik bersih n selesa

Cons:

Jauh Dari pantai

2026-01-05 • via Nuitee
M
Michel • solo_traveller • ch
7
2026-01-05 • via Nuitee
K
kiarna • couple • au
10
2026-01-04 • via Nuitee