Super Stay Inn Humble IAH East

Hotels
•
Independent
4.3 (6 reviews)
17110 US 59 N, Humble, Texas, 77396 , Humble , US
1-281-8643001

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Facilities

Free self parking
Coin laundry on site
Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible

Review Highlights

Pros:
Friendly management
Helpful housekeeper
Quiet stays noted
Recently remodeled rooms / updated property
Cons:
Fraudulent/duplicate charges and billing issues
Unexpected cash deposit required
Threatened with police when disputing charges
Unresolved refund requests
Poor cleanliness (hair in tub, dirty floors)
Room issues (kitchenette/stove not working)
Power outage during stay

Categories

Cleanliness
2.6
Multiple guests reported poor cleaning (hair in tub, dirty floor), indicating below-standard cleanliness.
Service
2.2
Reports of fraudulent/duplicate charges, threats to call police, and billing issues outweigh a few notes of friendly management — overall poor service experience.
Location
9.3
Standard quality for this hotel tier.
Room Quality
2.9
Room problems noted (kitchenette/stove not working) and mixed comments about condition despite recent remodeling.
Amenities
3
Issues with in-room amenities (stove not working) and at least one power outage; amenities performance is below expectations.
Value for Money
1.6
Multiple reports of being charged twice, unexpected cash deposits, and unresolved refund requests — very poor value perception.
Food and Beverage
9.3
Standard quality for this hotel tier.
Overall Experience
3.5
Mixed stay: one positive note about friendly staff and quiet, but serious billing, cleanliness, and amenity failures significantly harmed overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:33

Property Description

Convenient Location
Situated in Humble, the Super Stay Inn and Suites is just minutes away from key attractions like the Humble Civic Center and Humble Kindred Hospital.

Comfortable Accommodation
Feel at home in one of our 38 air-conditioned rooms, each equipped with LED televisions, complimentary Wi-Fi, and cozy bedding for a relaxing stay.

Amenities Galore
Enjoy our 24-hour front desk service, in-house laundry facilities, and complimentary coffee/tea offerings. With designated smoking areas and free self-parking, we cater to all your needs.

Experience convenience and comfort at Super Stay Inn and Suites. Book your stay with us now.

Important information:

Make use of convenient amenities such as complimentary wireless internet access, a fireplace in the lobby, and a vending machine.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Guest accommodation is sealed after cleaning

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

4.3
Based on 6 reviews
Cleanliness: 2.6
Service: 2.2
Location: 9.3
Room Quality: 2.9
Amenities: 3
Value for Money: 1.6
Food and Beverage: 9.3
Overall Experience: 3.5
R
Richard
2
Hotel stay from hell
Pros:

Worst customer service ever. The lady fraudulently charged my card as services were not rendered. I will never return to any OYO locations

2025-06-07 • via Nuitee
D
David
4
Pros:

I had an electronic receipt from Expedia that I had PRE-PAID. But because the hotel was having internet problems, I had to pay AGAIN, and I had to provide a CASH deposit which was more than the price of the room. In ADDITION I had to pay for my room AGAIN - and IN CASH. Luckily I had the cash with me, I typically don't. They complained to me that it was all on their website. However, I didn't go to their website, I booked through Expedia, which didn't mention I would need all cash at checkin. Now I am waiting to see if they refund the DUPLICATE charge for the room. Also - they threatened to "Call the Cops" on me when I complained and said I would give them a terrible review for charging me twice. The police, seriously? For saying you will be giving them a bad review? But I guess charging people twice, when they have a receipt showing they have already paid is ok.

2024-07-17 • via Nuitee
J
Jessika • partner
6
Pros:

Had to put deposit down for room once I arrived. There was nothing abt a deposit when the room was booked. For the condition of the room, I believe there should not have been a deposit.

2024-07-06 • via Nuitee
N
Nateshia
4
Pros:

Get a room with kitchenette and stove stop not working , room was not properly cleaned hair in tube , floor had dirty

2024-06-18 • via Nuitee
J
Jessica
2
Pros:

I need my refund I never got
To stay there becuase they didn’t have power

2024-05-18 • via Nuitee
M
Michael
8
Pros:

Looks like they just went through a rebuild or remodeling process. The rooms could use just a tad bit more homier feel, walls are bare, the overhead lights could be a bit softer led, instead of bright light. Otherwise it was a great stay. Nice and quiet, management was very friendly and so was housekeeper.

2024-05-17 • via Nuitee