Candlewood Suites West Memphis by IHG

Hotels
•
IHG
9.1 (57 reviews)
1599 N 6th Street, West Memphis, Arkansas, 72301 , West Memphis , US
1-870-551-3424

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Facilities

Elevator
Free breakfast
Smoke-free property
Wheelchair-accessible public washroom
Accessible shuttle
No accessible shuttle
Free breakfast
Outdoor pool - seasonal

Review Highlights

Pros:
Consistently clean property and rooms
Friendly and helpful staff (several mentions)
Nice/newer rooms with comfortable features (pillow labeling)
Beautiful pool area and useful amenities (free laundry)
Good price/value for many guests
Convenient location off I-40
Cons:
Breakfast offerings limited; complaints about bacon quality and watered-down juice
Occasional missing items (no towels, empty shower dispenser)
Noisy doors and some room electrical issues
Slow or inefficient check-in at times
One report of $50 deposit delay/refund problem
Breakfast timing/confusion and occasional rude staff at the breakfast area

Categories

Cleanliness
9.6
Multiple reviews repeatedly state the property, rooms and bathrooms were very clean or exceptionally clean; a few isolated reports of a dirty room and missing towels slightly temper the overall high cleanliness sentiment.
Service
9.2
Many mentions of friendly, helpful staff (including a standout desk agent) but several reports of slow check-in, an indifferent morning desk and occasional staff confusion at breakfast reduce a perfect score.
Location
8.8
Conveniently located off I-40 and near dining options, though some guests noted the surrounding area seemed a little dirty.
Room Quality
8.7
Rooms are described as nice, comfortable and newer with thoughtful touches (pillow labels), but issues reported include noisy doors, occasional electrical/fuse problems and a few small cleanliness/amenity oversights.
Amenities
9.3
Well-regarded amenities such as a beautiful pool area, outdoor-covered pool and free guest laundry; minor negatives include missing towels and an empty shower dispenser on occasion.
Value for Money
9.1
Guests frequently commented that the room and price were great and the ability to cook in-room saved money; one notable negative about a $50 deposit and delayed reimbursement reduces this slightly.
Food and Beverage
8.3
Breakfast is standard hotel fare and generally acceptable, but multiple complaints about limited offerings, poor bacon quality, watered-down orange juice and breakfast timing/staff issues lower this score.
Overall Experience
9.8
The majority of reviews express strong satisfaction ('love it', 'home away from home'), praising cleanliness, staff and facilities; isolated service or amenity glitches do not overshadow the predominantly positive overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:33

Property Description

Complimentary Breakfast
Start your day right with a complimentary breakfast served daily.

Modern Accommodations
Stay in one of our 84 guestrooms featuring flat-screen televisions and complimentary wireless internet access.

Convenient Location
Explore nearby attractions such as Southland Casino Racing and Tilden Rodgers Park.

Book your stay at Candlewood Suites West Memphis, an IHG Hotel, and be within a 10-minute drive of Beale Street and the Mississippi River.

Important information:

  • Pool access available from 8:00 AM to 10:00 PM.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

9.1
Based on 57 reviews
Cleanliness: 9.6
Service: 9.2
Location: 8.8
Room Quality: 8.7
Amenities: 9.3
Value for Money: 9.1
Food and Beverage: 8.3
Overall Experience: 9.8
K
Kent
6
Pros:

Nice place but really irritating when you get in the shower and there is no body wash (the dispenser is empty)

2025-10-10 • via Nuitee
F
Fanchon • partner
10
Pros:

Clean room

2025-10-05 • via Nuitee
C
Cassandra • family
6
Pros:

The room and price were great! The hot breakfast could have more offerings such as real bacon not bits.

2025-10-05 • via Nuitee
S
Shantell • partner
10
Pros:

Beautiful Pool area

2025-10-02 • via Nuitee
S
Shanika
2
Pros:

Terrible

2025-09-28 • via Nuitee
D
Desiree • family_with_children
10
Pros:

Love it

2025-09-16 • via Nuitee
S
Scot • family
10
Pros:

Very clean and staff were great

2025-09-14 • via Nuitee
A
Andrea • family
10
Pros:

Hotel is extremely clean

2025-09-13 • via Nuitee
R
Richard • family
8
Pros:

Nice facility, and the staff were very friendly.

2025-09-08 • via Nuitee
R
Renee • family
10
Pros:

Greetings from Ms. L - Desk Check In Agent was Extremely Kind and went beyond the call of duty to fulfill all of my requests. Totally Professional!! Property is well lighted and very clean. The room was exceptionally Clean and Comfortable.

2025-08-31 • via Nuitee
M
Mary Ellen • partner
10
Pros:

Nice room. Good breakfast. Overall very satisfied.

2025-08-09 • via Nuitee
B
Bernie
6
Noisy
Pros:

The hotel is very good is almost new, for me two things , first the door are awful make to much noise , All night I heard doors closing, even in the morning I tried to close my door softly so as not to wake my family and it was impossible, it always closes hard and makes noise that doesn't let me rest peacefully, second was the bacon for breakfast which was something fake that hardly tasted like bacon and was full of oil, everything else was fine.

2025-08-08 • via Nuitee
J
James • partner
10
Pros:

Nice stay

2025-08-03 • via Nuitee
J
James • partner
10
Pros:

Nice, simple

2025-07-29 • via Nuitee
A
aaron
8
Pros:

Didn't like having to pay a $50 deposit for non smoking family and 4 days later still haven't been reimbursed.

2025-07-28 • via Nuitee
D
Deborah • family
8
Pros:

The property was conveniently located right off of interstate 40, which suited our needs. It was convenient to dining options, but the area around the property seemed a little dirty. Property had either recently been built or recently renovated. It was very nice. The check-in staff was friendly and efficient. The morning staff that we encountered when we were checking out was not personable but they got the job done. The breakfast that was provided was standard hotel fare and the dining area was clean and spacious.

2025-07-28 • via Nuitee
M
Magian
10
Pros:

N/a

2025-07-27 • via Nuitee
S
Susan • family
6
Pros:

Evening staff was nice and assisted. However told us breakfast at 6. Many waiting at then rude frint desk and cater lady told us 7. Plus yelled at many to stop making a mess. She had been up since 4 and no breakfast.

2025-07-20 • via Nuitee
D
Dylan
8
Pros:

Great property. There were no towels in my room which I didn’t realize until I had showered. It took around 15 minutes to check in because the desk attendant was cleaning and then forgot their password.

2025-06-26 • via Nuitee
A
Autymn • friends
10
Pros:

The staff was friendly and the rooms were nice. Really loved the bathroom

2025-06-25 • via Nuitee