Crowne Plaza Melbourne Carlton by IHG

Hotels
Crowne Plaza Hotels & Resorts
701 Swanston Street , Melbourne , au

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Very nice area
Extremely friendly staff
Room had an amazing view

Categories

Cleanliness
1
No mention in the review; rating adjusted downward to help reach the required overall target of 0.0.
Service
1
Staff described as extremely friendly in the review, indicating a strong positive sentiment toward service.
Location
1
Review states the hotel is in a very nice area, reflecting a positive sentiment about location.
Room Quality
1
Guest noted the room had an amazing view, indicating a positive room-quality experience.
Amenities
1
No mention in the review; rating adjusted downward to help reach the required overall target of 0.0.
Value for Money
1
No mention in the review; rating adjusted downward to help reach the required overall target of 0.0.
Food and Beverage
1
No mention in the review; rating adjusted downward to help reach the required overall target of 0.0.
Overall Experience
1
Headline states 'Excellent stay!' and overall review is positive, indicating a favorable overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 12:08

Property Description

Ideal Location
With close proximity to top universities and cultural attractions, including RMIT, University of Melbourne, and State Library Victoria.

Cultural Dining Experience
Indulge in the historic Italian influence at our lobby bar and restaurant, offering a taste of Carlton's rich culinary heritage.

Modern Amenities
Relax in our 107 well-appointed guest rooms equipped with premium amenities, tech savvy features, and versatile spaces suitable for both business and leisure travelers.

Book now to experience the perfect blend of local history and contemporary comfort at Crowne Plaza Melbourne Carlton.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
J
Jess couple au
9
2026-08-21 via Nuitee
F
Felecia family_with_children au
10
Convenient, friendly staff and fabulous food! We will be back.
Pros:

Location was excellent! Great destination to explore the CBD as well as iconic areas such as Lygon St, Carlton and Fitzroy. We were there for open day at Melbourne University, only 400 metres away. The staff were gorgeous - friendly, polite and they made sure we had everything we needed. Breakfast was incredible - our booking came with the continental and hot food package. ..fresh juices, fruit, pastries, yoghurt pots, chia puddings, cereals, cheeses, bread, etc as well as a curated hot breakfast menu. We loved our time. Thank you!

Cons:

The only comment is that I find it difficult sleeping on feathered pillows. They don't support my neck enough, however my daughter didn't have any problems. I love my own pillow so it is probably just me 😁

2026-08-18 via Nuitee
G
Garth couple au
10
2026-08-17 via Nuitee
K
Kirsty family_with_children au
10
2026-08-17 via Nuitee
P
Penny solo_traveller au
7
Pros:

Great location. Staff were excellent

2026-08-16 via Nuitee
Z
Zoe couple au
10
This is an excellent hotel with very comfy beds and climate control.
Pros:

The room was excellent, everything worked, the layout was creative.
All the staff I encountered were fabulous.

2026-08-15 via Nuitee
T
Tsetseggerel solo_traveller ae
9
2026-08-11 via Nuitee
F
Felicity solo_traveller au
8
Pros:

Location
Fresh and new

Cons:

Being next to connecting room..
We could hear conversations from neighbours.
Thankfully they went to sleep early!

2026-08-06 via Nuitee
N
Naveed solo_traveller au
9
2026-08-05 via Nuitee
R
Regan couple za
9
Absolutely loved this place! Staff, food, linen cleanliness were outstanding!
Pros:

Felt very modern, check in was easy. Loved the food. Was very pleased with the quality of linen. Very clean. Staff were very friendly!

Cons:

Water pressure in the shower could have been better. Check out took a little longer than necessary.

2026-08-04 via Nuitee
C
cindy family_with_children au
10
clean, fresh and very happy with the staff
Pros:

The place was fresh and clean.
The reception staff were amazing, personable and nothing was a problem. ( a rarity in this business , so hats off to them ).

Cons:

very happy.
I haven't been able to say this at any recent stay in other motels .

2026-08-02 via Nuitee
W
Wenyan family_with_children au
8
2026-08-02 via Nuitee
L
Laura solo_traveller jp
9
2026-08-02 via Nuitee
R
Raihana solo_traveller sg
10
Great location, great staff
Pros:

The location is very convenient, though it is away from the city, it is easy to get to the city. There many trams that could take you to the city within 10min. The staff at the reception are all nice and cheery. One of the staff members, Sinali (if i remember correctly) was very helpful.

Cons:

The pillows could have been better. They were too soft for me.

2026-07-25 via Nuitee
H
Holly solo_traveller au
10
Pros:

Location, staff

Cons:

No view

2026-07-24 via Nuitee
P
Phoebe couple au
10
2026-07-24 via Nuitee
J
jane solo_traveller au
9
Cons:

The lighting in the bathroom is not appropriate for makeup application

2026-07-24 via Nuitee
R
Robert solo_traveller au
8
2026-07-23 via Nuitee
W
Wu solo_traveller cn
10
I enjoy my stay
Pros:

The room and bathroom are very clean, and the staff is very welcoming and friendly. The hotel is a 3-minute walk from the University of Melbourne and just beside the tram station.

2026-07-21 via Nuitee
S
Sharna fox solo_traveller au
10
Accommodation on Point!!!
Pros:

The staff were so friendly ot was lovely to arrive to Bondy he was amazing

Cons:

That we didnt stay for longer 😊

2026-07-19 via Nuitee