Close To You By Residence L´Heritage BlueBay

Hotels
7.3 (277 reviews)
Torcuato Tasso 325, Polanco, Del. Miguel Hidalgo , Mexico City , mx

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice balcony
Cons:
Cleanliness issues
Inconsistent room quality
Few amenities

Categories

Cleanliness
5.51
Several mentions of poor cleaning standards in rooms and bathrooms.
Service
8.48
Staff are described as friendly, attentive, and helpful.
Location
8.52
Multiple reviews highlight great location near restaurants and attractions.
Room Quality
6.47
Mixed feelings with mentions of room sizes being good but issues with assigned rooms and amenities like Wi-Fi.
Amenities
6.5
Some amenities like the breakfast were appreciated, but others like cleanliness and maintenance were lacking.
Value for Money
7.46
Reviewers suggest it’s a decent value for the price with some positive experiences.
Food and Beverage
8.01
Breakfast is well-received with a commendable chef; however, options may be limited.
Overall Experience
7.48
Overall positive experiences but marred by cleanliness and room condition issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:59

Property Description

Prime Location
Conveniently located in the Polanco district, Close To You By Residence L´Heritage BlueBay provides easy access to top attractions such as Chapultepec Forest and The Angel of Independence.

Comfortable Accommodation
Each room at the hotel features a flat-screen TV and a private bathroom with complimentary toiletries, ensuring a cozy stay for every guest.

Exceptional Amenities
Guests can enjoy the hotel's terrace, 24-hour front desk services, and complimentary WiFi throughout the property.

Plan your stay at Close To You By Residence L´Heritage BlueBay for a memorable experience in Mexico City!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 277 reviews
Cleanliness: 5.51
Service: 8.48
Location: 8.52
Room Quality: 6.47
Amenities: 6.5
Value for Money: 7.46
Food and Beverage: 8.01
Overall Experience: 7.48
M
maye • couple • mx
10
Pros:

El servicio de todos es muy especial

Cons:

Me gustó todo

2026-01-16 • via Nuitee
A
Azu • couple • mx
10
Excelente opción
Pros:

La ubicacion, la comodidad y el servicio del personal

Cons:

El wifi se desconectaba o simplemente decia fuera que se tenia que resetear el modem al cual no se tiene acceso

2026-01-15 • via Nuitee
N
Nadia • solo_traveller • pe
8
2026-01-15 • via Nuitee
S
Salvador • family_with_children • mx
5
Falta de limpieza y descuidado.
Pros:

Debería haber mas opciones de desayuno como en sus otros hoteles ademas las habitaciones están sucias y no tienen aire nisiquiera un ventilador, y no limpian las habitaciones todos los días.

Cons:

La limpieza, que no tienen opciones de desayuno, pobre chica que cocina solo en una parrilita, no hay aire en las habitaciones y te mueres del calor en estas fechas, y no asean diario las habitaciones, no me dejaron toallas faciales, de manos ni para el piso al salir de bañarme.

2026-01-15 • via Nuitee
S
Salvador • family_with_children • mx
7
Ubicación buena, lo demás no.
Pros:

La ubicación muy buena pero la limpieza muy mala, no limpian las habitaciones todos los días ☹️

Cons:

La limpieza y que no tiene aire acondicionado, ni un ventilador aunque sea.

2026-01-15 • via Nuitee
N
Nicasio • couple • ca
9
2026-01-15 • via Nuitee
R
RANDY ALEJANDRO • solo_traveller • mx
8
2026-01-11 • via Nuitee
D
Daniel • family_with_children • mx
10
Close to you
Pros:

Muy buena ubicación el personal muy amable desde cuándo llegue, ampliamente recomendado, la vista del departamento 10/10

Cons:

No había clima, no había teléfono de contacto ala recepción, aún pueden mejorar

2026-01-09 • via Nuitee
A
Arroyave Arias • family_with_children • sa
8
2026-01-08 • via Nuitee
R
Renato • couple • us
9
2026-01-07 • via Nuitee
E
Edith • couple • mx
8
Ubicación genial lugar necesita mantenimiento
Pros:

La ubicación y el lugar

Cons:

Estaba un poco viejo y faltaban toallas, vasos, no había control de TV

2026-01-05 • via Nuitee
C
Cesar • family_with_children • mx
10
Pros:

La ubicacion

2026-01-02 • via Nuitee
L
Luis Pedro • solo_traveller • gt
7
Agradable y en un buen punto
Pros:

Bonito y limpio

Cons:

No era exactamente el que pedí y tuve conflictos con mi hospedaje al inicio

2025-12-30 • via Nuitee
A
Alan • family_with_children • mx
10
2025-12-28 • via Nuitee
J
JUAN ROBERTO • solo_traveller • mx
10
Placentero.
Pros:

Todo estuvo bien, estacionamiento, atencion, habitacion, desayuno y fueron amables.
Gracias.

2025-12-24 • via Nuitee
A
Arroyave Arias • family_with_children • sa
8
2025-12-23 • via Nuitee
T
Tovar • family_with_children • mx
7
Pros:

Ubicación

Cons:

Sucio y comida en el refrigerador, por lo que no limpian bien, instalaciones deterioradas sucio

2025-12-20 • via Nuitee
M
Michael • couple • us
1
Cons:

Staff communication was terrible. No Blanket, towel or toilet paper. if you squint the room looks good but peeling paint and poor plumbing and no heat or a/c

2025-12-19 • via Nuitee
M
MIGUEL ANGEL • couple • mx
2
Excelente lugar mal organizado
Pros:

El Desayuno es excelente el servicio de la Chef.

Cons:

Me cambiaron mi habitación sin aviso y así nada más, de una habitación principal me dieron una estándar, así de pronto

2025-12-17 • via Nuitee
M
Misael Miranda • family_with_children • mx
10
Pros:

Location. Amazing night life in one of the safest zones in Mexico City.

Cons:

Everything was smoth 😊

2025-12-15 • via Nuitee