The Ocean Vibes Suites by Casa Paraiso

Hotels
8.6 (50 reviews)
Boulevard Kukulcan km. 9.5 , Cancún , mx

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Facilities

Offsite parking discounted rates available
Air conditioning
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Non-smoking throughout
Shuttle service (additional charge)
Infinity pool
See all facilities

Review Highlights

Pros:
Wonderful location and views
Helpful staff
Cons:
Cleanliness issues
Inconsistent service quality

Categories

Cleanliness
8.03
Some complaints about cleanliness including dirty towels and cockroaches.
Service
9.2
Mixed reviews; some praised helpfulness, others highlighted poor service experiences.
Location
9.74
Consistently praised for its wonderful location and views.
Room Quality
8.39
Rooms described as comfortable, but with issues like maintenance and aging decor.
Amenities
8.72
Amenities appreciated, though some dissatisfaction with bar service.
Value for Money
7.68
Considered below expectations due to extra charges and negative aspects mentioned.
Food and Beverage
8.23
Satisfactory food services, though bar service complaints noted.
Overall Experience
8.8
Overall a positive experience, but with some significant caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:50

Property Description

Beachfront Luxury

  • Private beach access
  • Infinity pool
  • 24-hour front desk

Family-Friendly Accommodations

  • Spacious family rooms
  • Picnic area
  • Free WiFi and flat-screen TVs

Convenient Location

  • Close to Playa Chac Mool
  • Near popular attractions like Playa Forum
  • Easy access to Cancun Convention Center

To book your stay at The Ocean Vibes Suites by Casa Paraiso for an unforgettable beachfront experience, visit our website or call our 24-hour front desk now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 50 reviews
Cleanliness: 8.03
Service: 9.2
Location: 9.74
Room Quality: 8.39
Amenities: 8.72
Value for Money: 7.68
Food and Beverage: 8.23
Overall Experience: 8.8
G
Gintarė • family_with_children • lt
10
Surrounded by the sound of crashing waves 🌊
Pros:

Wonderful experience and an even more wonderful view from the window. We were delighted, especially by the opportunity to fall asleep listening to the sound of the waves. The apartment had absolutely everything you could need

Cons:

That we had to wear wristbands as if we were in a hotel

2026-03-26 • via Nuitee
A
Alexander • couple • de
9
2026-03-24 • via Nuitee
G
Gerli • couple • ee
4
Pros:

Location

Cons:

Walls are very thin! You can here absolutely everything, so if you want to have good sleep do not choose this property!

2026-03-23 • via Nuitee
M
MURCIA • extended_group • us
8
The location and the facility, 10/10. The host, terribly rude.
Pros:

Nice view from the balcony.

Cons:

The property was fine. On the other hand the host Caty D, was rude, very not so approachable, she did not communicate that extra stuff, such as the sheets or the sofa-bed covers were not available for our use, so we used them. She rudely claimed me about it, saying thinks like: “you left me without sheets for the next client”… which I think, you would expect a place like that to have at least more then one extra pair of sheets.

2026-03-22 • via Nuitee
E
EVMORFIA • couple • nl
8
2026-03-18 • via Nuitee
R
RODRÍGUEZ GARCÍA • family_with_children • mx
9
Mi estancia hablando del lugar, me encantó, algo muy importante, muy muy seguro, habitación cómoda,
Pros:

El desayuno bueno, en realidad los alimentos muy ricos, las ensaladas, pizzas, todo delicioso, una crema de pimientos muy recomendable, huevos, pero la copa de vino, creo estaba rebajada, el café regular.
La vista de la habitación, hermosísima, la atención de Cati buena, amable, consiguiendo transporte.
La ubicación excelente, caminando con calma al Centro de Convenciones, que fue donde tuvimos nuestro congreso.

Cons:

La copa de vino que pedí para cenar el primer día y el café no tan bueno.

2026-03-09 • via Nuitee
P
philip • couple • gb
3
Pros:

Great location. Nice size room. Staff at the gate were helpful

Cons:

Not cleaned at all in 5 days. No access to safe, only with master key. Had other guests enter my room on last day whilst I was showering. Staff then disturbed me whilst dressing. All before check out time which I had already confirmed. Shower leaked.

2026-03-05 • via Nuitee
C
Corinna • couple • us
10
Wonderful place to unwind!
Pros:

The view and location were perfect.

2026-02-23 • via Nuitee
F
francesco • couple • it
9
Vista paradisiaca
Pros:

La vista dal balcone era meravigliosa

Cons:

La porta di ingresso della camera aveva la serratura rotta, non si chiudeva perfettamente.
Mancavano i piatti e le posate.

2026-02-13 • via Nuitee
Z
Zhilun • extended_group • cn
10
Pros:

Location, location, location

2026-01-20 • via Nuitee
L
leonel • family_with_children • pa
10
Increíble
Pros:

Todo

2026-01-19 • via Nuitee
C
Claudia • extended_group • br
10
Pros:

Localização maravilhosa. Praia linda bem na frente.
A vista simplesmente espetacular.
A responsável pelo apartamento é super gentil e atenciosa e as moças que foram arrumar o quarto são muito educadas.

Na frente da nossa janela assistimos uns 3 pedidos de casamento. ❤️
Acho que é comum por ali.

Cons:

O atendimento no bar da piscina era péssimo.
Eles só dão atenção a quem aluga guarda sol e assento na praia, caso contrário nem olham na nossa cara. Achei grosseiro demais.

2026-01-02 • via Nuitee
B
Bernal • extended_group • mx
10
2025-12-29 • via Nuitee
M
Mekel • extended_group • nl
8
Top verblijf!
Pros:

Het uitzicht was echt fantastisch en de locatie, beveiliging ook fijn!

Cons:

Werd niet tussendoor schoongemaakt wat het al erg snel vies maakte met al het zand.

2025-12-21 • via Nuitee
A
Angel • solo_traveller • ru
7
Pros:

Apartment is great

Cons:

No guest policy and no effort to help of admin to deal with my issue

2025-12-20 • via Nuitee
M
Mohamed • couple • fr
1
À évite même si l’emplacement est bon l’hôtel est vieux et le personnel est former pour nous soutirer de l’argent mieux
Pros:

L’emplacement

Cons:

On paye pour tout
Hôtel salle , chambre mal nettoyer avec des cheveux et des cafard .
Personnel irrespectueux à l’accueil d’aucune utilité nous avions eu un problème lors de notre arriver tardive et personne pour nous aider . L’accueil nous a dit de nous débrouiller et n’a même pas pris la peine de jeter un coup d’œil .
À évite

2025-12-12 • via Nuitee
M
Mahya • couple • de
7
Pros:

The location and the view

Cons:

The facility was a bit old and the utilities were not clean and new. The towels were a bit smelly and dark color, doesn't feel clean.

2025-12-09 • via Nuitee
K
Kevin jj • solo_traveller • ie
10
Pros:

Host was very helpful and accommodating, quick to meet regardless of delays in arrival

Cons:

N/A

2025-12-07 • via Nuitee
H
Herrera • solo_traveller • us
10
Pros:

It’s close to the clubs

2025-12-06 • via Nuitee
C
Caio • couple • br
10
Pros:

Vista muito, bonita. Quarto bem confortável.

Cons:

Somente poderiam ser feitas algumas melhorias de manutenção e pintura que em alguns pontos se encontram descascadas e com problemas de acabamento. Nada que interfira, mas poderia causar melhor impressão.

2025-11-28 • via Nuitee