Moon Hotel Cau Giay

Hotels
8.4 (93 reviews)
Phố Trương Công Giai B13-D6 , Hanoi , vn

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Ironing service
See all facilities

Review Highlights

Pros:
Clean and friendly staff
Convenient location
Cons:
Inconsistent service experience
Room conditions not optimal

Categories

Cleanliness
7.75
Several reviews mentioned cleanliness positively, but some issues were raised regarding the quality of showers and towels.
Service
9.05
Staff were generally described as kind, helpful, and supportive although there were some concerns regarding a specific employee.
Location
8.75
The hotel is conveniently located near a hospital and good restaurants, making it favorable for guests.
Room Quality
7.75
While rooms were often clean, there were concerns about certain aspects such as the size and conditions of some facilities.
Amenities
8.25
Amenities were noted to be standard, with some suggestions for improvement in breakfast services.
Value for Money
8.75
Guests felt that the price paid was reasonable considering the overall experience at the hotel.
Food and Beverage
8.25
Breakfast was positively reviewed, contributing to a good overall experience but lacking full food service options.
Overall Experience
8.65
Overall, guests had a generally positive experience, enjoying the location and staff support.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:44

Property Description

Convenient Location
Located in Hanoi, just 1.5 km from Vietnam Museum of Ethnology, Moon Hotel Cau Giay offers a comfortable stay with easy access to nearby attractions.

Modern Amenities
Enjoy a range of modern amenities including air conditioning, free WiFi, flat-screen TVs, and a safety deposit box in each room for a convenient and pleasant stay.

Exceptional Services
Experience top-notch services such as a 24-hour front desk, concierge assistance, airport transfers, and room service, ensuring a hassle-free stay at Moon Hotel Cau Giay.

Book your stay now at Moon Hotel Cau Giay for a memorable experience in Hanoi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 93 reviews
Cleanliness: 7.75
Service: 9.05
Location: 8.75
Room Quality: 7.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 8.65
Điệp • couple • vn
10
Good
Pros:

Lễ tân xinh gái nhiệt tình

2026-03-20 • via Nuitee
K
Khánh • couple • vn
10
Pros:

Sự thoải mái

2026-03-18 • via Nuitee
D
Duc Vu • family_with_children • vn
10
2026-03-18 • via Nuitee
L
Linh • solo_traveller • vn
8
2026-03-18 • via Nuitee
Ömer • couple • tr
8
Fiyat performansı iyi
Pros:

Çalışanlar çok güler yüzlü ve yardımseverdi o da temizdi

Cons:

Odamın camı yoktu ve biz söylemeden oda temizliği yapmıyorlar bu bana biraz farklı geldi

2026-03-15 • via Nuitee
D
Do • couple • vn
10
Pros:

Phòng sạch sẽ, nhân viên từ lễ tân đến buồng phòng đều nhiệt tình và thân thiện, giá cả cũng hợp lí
Cũng được hehe

2026-03-14 • via Nuitee
A
ARTUR • extended_group • ch
8
2026-03-08 • via Nuitee
H
Hoàng • family_with_children • vn
8
2026-03-07 • via Nuitee
A
Anh Vũ • couple • vn
5
Được thôi àh
2026-03-06 • via Nuitee
T
Tombaye • extended_group • au
1
2026-03-06 • via Nuitee
N
Naomie • solo_traveller • vn
8
I recommend and plan to book the same hotel in the future
Pros:

the staff were great, helpful and approachable

Cons:

at first the pillow cases was not change, but i told the staff they apologized and changed it right away. I was wondering if all the linens were change somehow.

2026-03-03 • via Nuitee
S
Sơn • family_with_children • vn
6
2026-03-02 • via Nuitee
V
vishal • couple • au
3
Not going again
Pros:

Poor

Cons:

Poor

2026-02-25 • via Nuitee
L
Linh • couple • vn
8
2026-02-25 • via Nuitee
T
Tô • family_with_children • vn
10
Pros:

Phòng oke nhân viên oke giá oke

2026-02-22 • via Nuitee
R
Roman • solo_traveller • cz
9
Pros:

Měli jsme velký pokoj se spoustou postelí. Byli jsme spokojeni.

Cons:

Trochu dál od centra.

2026-02-12 • via Nuitee
H
Hoàng Thuơng • extended_group • vn
8
2026-02-10 • via Nuitee
Đặng • solo_traveller • vn
9
Ok, nhân viên nhiệt tình
Pros:

Ok

Cons:

Ok

2026-02-10 • via Nuitee
L
Lap • solo_traveller • vn
8
2026-02-09 • via Nuitee
J
Johanna • family_with_children • au
6
Pros:

Friendly Staff and Nice Rooms, but Strong Smoking Smell

Cons:

The location is not ideal if you want to be close to the city center, as it is quite far away. The main downside is that smoking is allowed throughout the hotel, and there is a strong cigarette smell, even inside the rooms.

2026-01-31 • via Nuitee