The Jai Bagh Palace

The food options were a little limited, breakfast buffet was good, lunch buffet strangely did not have any nveg options but they arranged for it on asking. The Holi snacks were limited but only for people who played while the elderly in our group who did not play had no option but to go sit upstairs as they could not join in by just sitting and having snacks. They could have just kept a combined buffet and charged it a bit more. They seemed short staffed due to Holi hence service was a bit slow.

TV in two of the rooms were not working and they could not rectify the same. Room service was very slow - one had to call repeatedly for linen, towels, toiletries, glasses/mugs and tea/coffee pouches. Again maybe because of being short-staffed due to Holi.

The staff service it was a bit slow and also we haven’t used the pool bcz it was not clean.

Imagine you pay a hefty amount and book a hotel, drive 5 hours (in august heat) to reach your destination and then after checking-in you wait and coordinate with hotel staff for next 3 hour to have the AC work in your allotted room. this was our horrible experience at Jai Bagh Palace, Jaipur. I made multiple calls to the reception but no relief and then walked myself to the reception to wake them up with my stern voice that the AC isn't working. wonder how they call themselves a 5 star property. oh wait, they charge Rs 50 if you need bathroom slippers in your room.

 

let all ACs work prior to guest check-in. make bathroom slippers readily available in the rooms. train your staff on how to be quick in responding to guests, before it leads to a level of they regretting choosing your property to stay. Also have complementary offerings in place once you have troubled the guest of hours altogether. these are some hospitality lessons, we thought you would already know.

Listed as a 5 star, but it’s barely worth any rating at all!

We arrived at the hotel and weren’t even acknowledged by the reception team, we eventually got checked in and taken up to our room. We had booked one room for 3 people and had requested an additional bed during the booking process.

When we got up to our room, we saw that there was a soiled mattress leaning against the window, I asked the porter where the additional bed is and he pointed at the mattress! I was absolutely stunned, we were expected to sleep on a soiled mattress in a 5 STAR HOTEL?!

I told the porters to immediately remove the mattress and arrange for the extra bed to be brought up to our room.

A few minutes later, the porters came back with a metal frame that looked like it had been picked up from the dump down the road! The frame was falling apart and was covered in dirt and cobwebs. I told the porters to leave the room with this “bed” immediately, and asked for them to send a manager up!

Whilst waiting for the manager I went to wash my hands in our bathroom basin, before I knew it my feet were soaked! The basin was leaking!

The manager came up to the room and was unable to offer me a solution to our bed situation.

The regional sales manager of the hotel chain happened to be at the hotel at this point and he came to see us and assist us. He told us that they don’t have additional beds, I asked why my booking was accepted if they couldn’t accommodate us, unfortunately he didn’t have an answer for me.

I told him that the only solution is to offer us an additional room free of charge, and he agreed. However, the problems didn’t end there! The bathrooms looked ok on the offset, however this was not the case! The shower was leaking from around 10 others places and there was more water shooting out from the top of the shower head then the actual shower! The toilet flush button jammed every time we used it!

The issues are endless!

Nothing

Food was not nice, location was very bad, staff was pretty clueless.

there was no internet connectivity. service was poor. no welcome drinks on arrival and even booking.com charged way too much extra than other sites and there was not an iota of 5 star services at the property. even pool table was damaged. tv recharge was not on arrival and it remained the same throughout the stay. requested for decoration for celebration at the time of booking and there was no efforts for it either from property or booking.com