Sandman Hotel & Suites London Downtown

Hotels
•
Sandman Hotel Group
7.1 (1417 reviews)
374 Dundas Street , London , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dated furnishings
Safety concerns

Categories

Cleanliness
6.49
Some reviews indicated dirty furnishings and carpets, affecting overall cleanliness perception.
Service
7.96
Front desk staff were friendly, but some issues with assistance concerning payment problems.
Location
7.5
Convenient location near venues but issues with safety and nearby homeless shelter affected perception.
Room Quality
6.45
Reports of dated room furnishings and issues with noise from nearby facilities.
Amenities
7.98
Included breakfast was praised, but some amenities like towels need upgrades.
Value for Money
5.94
High price for the quality of the property given its dated condition.
Food and Beverage
7.49
Breakfast options were appreciated, particularly the included items.
Overall Experience
6.96
Mixed reviews with both positive and negative aspects affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:08

Property Description

Convenient Location
Situated in London, Ontario, Allure Hotel & Suites London Downtown is just a short stroll from the London Convention Center and the Grand Theater, making it an ideal choice for both business and leisure travelers.

Modern Amenities
Experience comfort in every room with a flat-screen cable TV, microwave, refrigerator, and coffee maker. Stay connected with complimentary Wi-Fi and enjoy a delicious continental breakfast to start your day right.

Fitness and Business Facilities
Unwind in the well-equipped gym with top-notch facilities or stay productive at the business center. Valet parking adds convenience to your stay, ensuring a hassle-free experience.

Book now for a memorable stay at Allure Hotel & Suites London Downtown, where convenience meets comfort.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 16 per day.

Location

Guest Reviews

7.1
Based on 1417 reviews
Cleanliness: 6.49
Service: 7.96
Location: 7.5
Room Quality: 6.45
Amenities: 7.98
Value for Money: 5.94
Food and Beverage: 7.49
Overall Experience: 6.96
Y
Yayi Bruno • solo_traveller • us
8
Pros:

Morning Breakfast very good 👍

Cons:

Clean room quietly good place to stay secure parking good customers service good peoples 👍

2026-06-06 • via Nuitee
N
Nadya • couple • ca
3
2026-06-06 • via Nuitee
C
Cameron Lisk • extended_group • ca
10
Pros:

Excellent from start to finish. Room was immaculate, facilities were excellent. Staff were friendly and efficient. Breakfast was great. Thanks!

Cons:

It was all great. No complaints at all.

2026-06-04 • via Nuitee
A
andrew • solo_traveller • ca
5
Pros:

Location.

Cons:

Being quoted 2 different prices for early check in. One of 35 when I got there was told 40.
No glasses in the room. Had to ask. I have never had a hotel not have glasses in the room. Coffee was pretty bad as well. Also weird that the ac couldnt be felt in the bed room area of the suite. Lighting was pretty bad in the bedroom

2026-06-04 • via Nuitee
K
Kj • solo_traveller • us
7
Pros:

Room

Cons:

Check in was difficult. Asked 3 times to slow down their speech - wasted request

2026-06-03 • via Nuitee
K
Karen • family_with_children • ca
8
The room was clean, the complementary breakfast was good having a variety of item to choose from. The staff are friendly
Pros:

It was located in a good place close to amenities

Cons:

The room size could’ve been a bit bigger. There was only one elevator in use.

2026-06-01 • via Nuitee
L
Linda • solo_traveller • ca
9
Pros:

The Kking suite was great value for the location.

2026-06-01 • via Nuitee
L
Ligia • couple • ca
9
Pros:

Room was comfortable, spacious and clean and we can cook which was fantastic

Cons:

Downtown

2026-05-31 • via Nuitee
R
Rollie • family_with_children • ca
8
Good value and facilities. Location iffy.
Pros:

The room was spacious, clean and the cost is great. It was well-equipped with fridge and coffee maker. The free continental breakfast was a plus.

Cons:

The adjacent area was surrounded by individuals who appear to be unhoused and under the influence. There were some garbage on the sidewalks too.

2026-05-29 • via Nuitee
T
Temistocles • family_with_children • ve
9
2026-05-28 • via Nuitee
M
Mitchell • solo_traveller • ca
10
2026-05-26 • via Nuitee
R
Robert • solo_traveller • ca
5
Loved it.
Pros:

Clean and check in girl was very pleasant.

Cons:

Many homeless people around.

2026-05-26 • via Nuitee
J
Jennifer • couple • ca
8
I enjoyed my stay
Pros:

It was close to the train station the security of the building was good

Cons:

All the homeless so close

2026-05-25 • via Nuitee
G
Guiseppena • solo_traveller • ca
2
Hotel needs updating carpets are terrible and wallpaper peeling in several areas
Pros:

Beds were clean and comfortable shower had hot water and good pressure

Cons:

Got stuck in an elevator and was told there was no stair access …carpets are old and rooms are in need of modernizing

2026-05-25 • via Nuitee
K
Kozhipadan • family_with_children • ca
2
Disappointed. Bed bugs.
2026-05-20 • via Nuitee
I
Ian • couple • gb
8
Pleasant stay
Pros:

Location

Cons:

Needs updating a full refurbishment

2026-05-19 • via Nuitee
K
Karine • couple • ca
10
Pros:

L’emplacement et le personnel

2026-05-17 • via Nuitee
S
Suresh • solo_traveller • ae
10
2026-05-17 • via Nuitee
A
Andre • solo_traveller • ca
10
2026-05-17 • via Nuitee
C
chantell • family_with_children • ca
3
Not up to par with sandman expectations
Pros:

Location

Cons:

Beds were uncomfortable. Rooms outdated. Basic amenities not available. No body wash refills just bar soap. There was carpet Beatles. Breakfast was so gross coffee was hot water. Not up to par with sandman .

2026-05-13 • via Nuitee