The London En-Suite

Hotels
5.3 (38 reviews)
Lowbrook Road , Ilford , gb

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
BBQ facilities
Express check-in/check-out
Ironing service
Car hire
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Location
Nice spacious rooms
Friendly staff available for issue resolution
Good atmosphere
Cons:
Limited amenities
Mixed reviews on cleanliness
Expensive breakfast
No spa services
Unreliable hosts
Lack of parking

Categories

Cleanliness
4.7
Mixed reviews on cleanliness, with several complaints about dirty rooms and bathrooms.
Service
6.9
Service quality varied, with reports of unresponsive landlords and delayed issue resolution.
Location
8.4
Guests appreciated the convenient location near key landmarks and public transport.
Room Quality
6
Rooms generally had mixed reviews, with complaints about cleanliness and maintenance issues.
Amenities
6.8
Limited amenities with some positive mentions of facilities like fridge and microwave.
Value for Money
4.1
Mixed feedback on pricing, with complaints about lack of free parking and insufficient towels.
Food and Beverage
6.3
Breakfast and food services received mixed reviews, with some complaints about cleanliness.
Overall Experience
6.4
Overall guest experiences were average, with some positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-04 12:23

Property Description

Modern Amenities
The London En-Suite boasts rooms equipped with a fridge, dishwasher, and a coffee machine for a comfortable stay.

Convenient Location
Situated in Ilford, this hotel is just a short distance away from various London attractions including Stratford City Westfield.

Relaxing Atmosphere
Guests can unwind in the hotel's garden or enjoy a BBQ with friends and family, making it a perfect choice for a leisurely stay in London.

Experience comfort and convenience at The London En-Suite - book your stay now!

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

5.3
Based on 38 reviews
Cleanliness: 4.7
Service: 6.9
Location: 8.4
Room Quality: 6
Amenities: 6.8
Value for Money: 4.1
Food and Beverage: 6.3
Overall Experience: 6.4
T
Tawanda family_with_children gb
1
AVOID THIS PLACE IF YOU WANT PEACE OF MIND
Pros:

Nothing I booked for 2 nights, but left after the first night. The beds are so uncomfortable, with loose screws and shaky makes noise whenever any touches it. The floor was so filthy dirty, toilet and bathroom we had to clean it again so we could at least spent a night. I cancelled my second night and drove through the night back to York as we couldn’t have another night here. There a no smoking sign in the room but full of cigarettes bits

Cons:

First when we arrived at 7:30pm a fellow Asian tenant appeared who couldn’t speak proper English and told us a they was mistake in booking so our room wasn’t ready but I had been communicating with the host few days before about my booking and arranging permits for parking. We got a different room while the fellow tenant was busy cleaning our own. After an hour we moved in and we started the proper cleaning so that we could at least sleep one night. The microwave was worse than the toilet seat. The only good thing was the shower and parking permit. Tv remote doesn’t work, and no even Freeview is there, I suppose they don’t want to pay tv licence. I will not stay here ever again.

2025-08-24 via Nuitee
G
Gonyora family_with_children gb
3
GREAT IMPROVEMENT NEEDED
Pros:

Location

Cons:

Contact number listed on this app does not go through, only got correct number from property owner. Room was dirty,was not cleaned after previous occupant. Bed linen when we asked for it,was not so fresh. Kitchen is said to be available one would assume like other similar facilities you can find utensils to use but there wasn't ,utensils belong to tenants at the property. It would be better not to list kitchen as available as its not so easy to bring in or buy utensils for a 2 nights or so stay. Toilet almost got blocked so as shower,water takes ages to flow almost spilling out of shower. Beds are squeaky, a little turn means a squeak....Disappointed

2025-08-04 via Nuitee
P
Pavitar family_with_children gb
1
2025-07-27 via Nuitee
A
Aliza couple gb
10
Very good
Pros:

Nice spacious room with lots of facilities like fridge and microwave. Also had a fan, good for this weather. Well working TV.

Cons:

Bed is extremely squeaky and no towels.

2025-07-23 via Nuitee
S
Sergii couple gb
1
Pros:

Location

Cons:

This room was very very dirty, a floor was with rubbish', a towel was very dirty

2025-07-19 via Nuitee
M
Muhammad Shoaib extended_group gb
10
Pros:

Nice

2025-07-15 via Nuitee
B
Bailey young couple gb
1
Do not stay here!
Pros:

Nothing.

Cons:

Room was trashed.
Toilet was blocked.
Landlord was unresponsive.

2025-07-13 via Nuitee
O
Olubunmi solo traveller gb
1
I was denied access so unable to write anything about my stay
Pros:

Nothing as I could not get access to the property

Cons:

No full address, only the name and the road with postcode. Host was not reliable

2025-07-08 via Nuitee
A
Anonymous solo traveller gb
5
Passable
Pros:

The host was available to resolve any issue.

Cons:

Someone has checked in to my room prior my arrival.
And the children and I have to wait for the person to move to a different room.

2025-07-06 via Nuitee
C
Charles with friends gb
1
Bad
Pros:

ABSOLUTELY NOTHING!

Cons:

The room was incredible dirty! All beds messed up! Shoes under bed. Beds full of bread crumbs and hair! Bin full of rubbish! House smeling pure curry and other stuff! Really really disappointed! We had to find another place to stay!

2025-06-30 via Nuitee
S
Shahin family with young children in
10
Exceptional
Pros:

Very good atmosphere. Clear and neat place

2025-06-12 via Nuitee
A
Angela family with young children gb
1
Worst place iv stayed at
Pros:

If I'm truly honest absolutely nothing!!! House was filthy dirty, when we arrived the room had not been cleaned from previous guests!!! If it was a mis communication with staff it would of been ok but after it was cleaned and was told it was ready , found it to be still filthy check the pictures!!!! While standing outside waiting for room to be cleaned I noticed the rubbish in front garden and a dirty mattress , I saw a rat run across front garden. Then around 4am I was woken to a neighbour banging on the front door to tell alert me about the rubbish which was on fire we had to put the fire out ourselves which was really distressing and scary , I then had anxiety couldn't sleep on bed either wasn't clean just really not good.

Cons:

All the above.

2025-06-10 via Nuitee
W
Waqar family with young children fr
10
Exceptional
2025-06-01 via Nuitee
A
Anonymous young couple gb
9
Loved it!
Pros:

Room 5 very nice and spacious and includes everything needed

Cons:

Lack of towels and floor was a bit dirty. Also bed in room 5 is extremely squeaky.

2025-05-27 via Nuitee
S
Sajid young couple gb
1
Host Was MIA – Booking.com Had to Rescue Us
Pros:

Nothing

Cons:

No door number was provided, the contact number didn’t work, and the host only responded after Booking.com had to step in. Very poor communication overall.

2025-05-26 via Nuitee
M
Matto family with young children gb
1
Bad
Pros:

It was very dirty

Cons:

Everything
The area the house Everything

2025-05-19 via Nuitee
A
Angela group gb
10
Exceptional
Pros:

The room was great and beds comfortable
All the appliances we needed

Cons:

N/A

2025-05-16 via Nuitee
P
Patrick young couple gb
3
Poor
2025-05-14 via Nuitee
U
Umar young couple gb
7
Ok
Pros:

Location

Cons:

Dirty washroom

2025-05-06 via Nuitee
A
Aamir family with young children gb
10
Excellent for both shirt and long stay.
Pros:

Very excellent home like stay . Neat and clean . Very close to ilford Lane excellent location. Above all Very good price to stay. I would recommend it . Very cooperative staff. Thank you .

Cons:

Nothing . Everything fantastic.

2025-04-28 via Nuitee