Candlewood Suites Orange by IHG

Hotels
•
Candlewood Suites
7.6 (7 reviews)
6603 IH-10 East , Orange , US

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Children allowed

Review Highlights

Pros:
Very clean rooms / brand new hotel
Friendly, helpful staff
Comfortable / soft beds
In-room kitchen
Cold AC / comfortable room temperature
Easy access to I-10 (convenient location)
Cons:
Check-in / communication issues (new hire errors)
Reservation problems with Expedia / wrong booking handling
Water issues / no hot water at times and room moves
Wrong bed type provided for one booking
Unpleasant hallway odor on 4th floor
Auto lights in living area switching on at night

Categories

Cleanliness
8
Many guests noted rooms were very clean and the hotel is brand new; one report of an unpleasant odor in the 4th-floor hallway but rooms themselves were fine.
Service
7.8
Staff repeatedly described as friendly, helpful and accommodating (including when Expedia messed up reservations), but some guests reported poor communication and check-in issues caused by a new hire.
Location
7.7
Mentioned as having great, easy access to I-10 — generally positive, but only referenced in one review.
Room Quality
7.8
Beds described as soft/very comfortable, rooms are new with cold AC and in-room kitchens appreciated; some problems reported (auto lights, occasional wrong bed type, and room moves due to water issues).
Amenities
7.8
In-room kitchen and new-hotel features were praised; no extensive mentions of other amenities and some guests experienced water/hot water glitches.
Value for Money
6.4
Several guests were disappointed (booked a suite but moved to a smaller room, requested credit not granted due to third-party booking), lowering perceived value.
Food and Beverage
7.6
No mentions of food or beverage in the reviews; assigned the target overall rating (standard quality for this hotel tier).
Overall Experience
7.7
Majority of stays described as excellent/will stay again and the property is welcoming and new, but water issues and check-in/reservation problems reduced some guests' satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:33

Property Description

Convenient Location
Ideally situated near Delta Downs Racetrack and Casino and Beaumont Amtrak Station.

Modern Accommodations
Enjoy comfortable rooms at Candlewood Suites Orange, equipped with all the amenities for a relaxing stay.

Airport Proximity
Conveniently located just 40 km from Jack Brooks Regional Airport.

Book your stay at Candlewood Suites Orange, an IHG Hotel for a seamless and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.6
Based on 7 reviews
Cleanliness: 8
Service: 7.8
Location: 7.7
Room Quality: 7.8
Amenities: 7.8
Value for Money: 6.4
Food and Beverage: 7.6
Overall Experience: 7.7
S
Shakya • solo_traveller • us
10
Same as above
Pros:

Everything was excellent! No complaints at all! Nice, friendly staff! Will definitely stay again

Cons:

Na

2026-04-27 • via Nuitee
M
Markendria • couple • us
1
Pros:

very clean property and nice staff location great easy access to i10

Cons:

new hire was trying to change us for different prices and then had our reservations jacked up after shower my booking confirmation saying I booked for the weekend then she said she fixed it and didn’t overall the communication and check in process was bad

2026-02-23 • via Nuitee
M
Monica • extended_group • us
7
Pros:

Staff was friendly and helpful.

Cons:

My booking was for 2 Queen beds, but we were given one king bed. It wasn't the worst, but it did mean sharing a bed with my boss. Staff said that yes, I booked one King bed, but when I came back to work, I verified that it was 2 Queens.

2026-02-09 • via Nuitee
A
Ami • solo_traveller • us
7
Comfortable, friendly staff.
Cons:

The smell on the 4th floor was unpleasant
Only the hallway on the 4th floor
The room was fine no odor

2025-12-23 • via Nuitee
B
Brandon • solo_traveller • us
10
2025-12-21 • via Nuitee
M
Matthew • solo_traveller • us
10
Awesome !!!
Pros:

It being Nice,Clean,Quite,and Safe.

Cons:

N/A

2025-11-03 • via Nuitee
H
Hutchison • solo_traveller • us
8
Pros:

Soft beds

2025-11-03 • via Nuitee
S
Steve • family
10
Pros:

Great

2025-09-27 • via Nuitee
B
Boris • friends
10
Pros:

It was a great stay

2025-06-30 • via Nuitee
L
Lacie • family
10
Pros:

Excellent! Will be back

2025-05-24 • via Nuitee
R
Robert • pet
10
Pros:

Very clean and nice

2025-04-22 • via Nuitee
T
Tammy • friends
10
Pros:

It was an awesome stay! It was a brand new hotel so that was a plus! Bed was very comfortable and ac was very cold! Room was very clean. Even though we didn’t use it, loved the kitchen! Would definitely stay here again!

2025-04-05 • via Nuitee
D
Deanna • family
6
Pros:

Hotel is very new and there were a few glitches with the water. First couple of days were fine, then we lost all water to our room. They moved us when it was clear the water situation was not going to improve to the top floors. After a day in the new room on the lower floor, we had no hot water until our final night. I asked for a credit as we had booked a suite and when moved were only in a small non suite room. They were unable to accommodate as we had booked through Expedia and not directly with the hotel. The staff was great and I was sorry we had to keep telling them there were problems, but after our stay, we were glad to move on and get a hot full shower. Disappointed they couldn't discount our bill some with the change to a smaller room and the water issues.

2025-03-10 • via Nuitee
N
nora
10
Pros:

Expedia messed up our reservation and sent us to this hotel stuff was very nice and didn’t hesitate to accomodate us
Very nice and helpful management

2025-02-14 • via Nuitee
A
AMANDA • family
10
Pros:

This property was very welcoming and we thoroughly enjoyed our stay there.

2025-01-08 • via Nuitee
J
Jonathan
10
Excellent!
Pros:

We were the first to stay in our room, at this brand new hotel. Everything was of course clean & new. The only complaint we had was the lights in the living room area came on any time we walked in. That’s where our son was sleeping so it was inconvenient if we went in to get a drink or went through to get to the bathroom at night. We couldn’t figure out how to turn the auto light off. Other than that we had a great experience & will definitely there again!

2024-12-29 • via Nuitee