Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Safety deposit box
Fax/photocopying
Tour desk
Hot tub/Jacuzzi
Massage services
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Cons:
Noise issues
Lack of privacy
Insufficient amenities

Categories

Cleanliness
9.75
This property is very clean.
Service
10
Staff was very responsive and helpful with maintenance issues.
Location
10
Excellent location right on the beach with everything within walking distance.
Room Quality
8.95
Rooms are simple and lack some amenities, with noise issues reported.
Amenities
8.75
Hot tub experience was disappointing and lacking essential amenities.
Value for Money
9.25
Minimal breakfast included with room; could be improved.
Food and Beverage
8.75
Good restaurant but breakfast is minimal and additional items incur extra cost.
Overall Experience
9.75
Overall, a very pleasant stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:16

Property Description

Private Beach Area
Hotel La Casa Cielo, located in El Cuyo, boasts a private beach area, perfect for guests looking to unwind and soak up the sun. The outdoor swimming pool, garden, and terrace provide ample opportunities for relaxation and enjoyment.

Comfortable Rooms with Balconies
Each room at Hotel La Casa Cielo offers a cozy seating area and a private bathroom. For a touch of luxury, select rooms come with a balcony, allowing guests to admire scenic views and enjoy fresh air right from their room.

Delicious Dining Options
Indulge in a culinary experience at the hotel's restaurant, serving authentic Mexican cuisine along with Vegetarian and Dairy-free choices. Whether it's a hearty meal or a light snack, there's something to satisfy every palate.

For a memorable beach getaway with top-notch amenities and dining, book your stay at Hotel La Casa Cielo now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 192 reviews
Cleanliness: 9.75
Service: 10
Location: 10
Room Quality: 8.95
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.75
Overall Experience: 9.75
L
Laura • couple • fr
7
Bien
Pros:

L’emplacement est parfait, le restaurant est très bien et à une jolie vue, le personnel.

Cons:

Notre chambre était sous le restaurant et on entendait vraiment beaucoup les chaises, c’était donc bruyant (du à l’emplacement de notre chambre)

2026-03-18 • via Nuitee
C
Catherine • couple • ca
10
Amazing...quiet and great location right on the beach!
Pros:

We loved our stay at Casa Cielo 😁 a small boutique hotel with a nice sea view, great pool and jacuzzi. The personnel was so friendly. It's a gem at El Cuyo!

2026-03-18 • via Nuitee
C
Chantal • solo_traveller • ca
9
2026-03-16 • via Nuitee
M
Meir • couple • au
9
Loved this hotel
Pros:

Location was amazing, central and right by the beach

Cons:

Could be better if it had noise canceling windows

2026-03-15 • via Nuitee
M
Madeleine • solo_traveller • ca
9
Pros:

Well located, close to the sea. Comfortable beds. Welcoming staff.

2026-03-13 • via Nuitee
J
Jody • couple • ca
10
2026-03-13 • via Nuitee
G
Graeme • couple • gb
8
Quiet beach-side retreat
Pros:

Great location on the beach and close to the town whilst being very quiet. Lovely big bathroom. El Cuyo is a quiet place away from the crowds in a lovely nature reserve. 2 for 1 cocktails from 5-7.

Cons:

The bed frame was much larger than the mattress so we lived in terror of breaking our shin bones. Breakfast was absolutely fine, but the same every day. Nicer options are available close by in the town. We didn't fancy eating there.

2026-03-12 • via Nuitee
J
Jodie • couple • ca
8
This is not the crazy all inclusive! U have wifi, but it’s a place to get back to basics, explore, and unplug.
Pros:

Hotel, grounds, restaurant, and recently renovated room were clean with a focus on modesty… ie no tv, coffee maker, bar fridge etc. Breakfast was simple with fruit, cereal, yogurt, toast, and jam (it’s not a buffet!). You can order/purchase larger meal if desired. Town and pier are 3 min walk. Beach is 30 metre trail/walk through the foliage covered dune. The reception staff and restaurant manager were great and spoke English. The rest of the staff not so fluent. There is also a 2 for 1 happy hour from 530-730 in restaurant. We only ate the first night at their restaurant, but the fish and shrimp tacos were fantastic.

Cons:

We purposely shopped prior to arrival in Tulum for poolside mix and alcohol. However, upon arrival we were told we were not allowed to have our own in the room or in the grounds, only drinks from restaurant. Not big drinkers, we made due. An ice machine would still have been convenient instead of bothering restaurant staff for ice. Parking is beside the hotel but is not part of hotel, beneath coconut palms….. ie:1 car had its windscreen smashed the day they were supposed to depart. So look up to check if your in the line of falling coconuts.

2026-03-10 • via Nuitee
M
María Andrea • couple • es
10
Nos encantó el lugar
Pros:

Un lugar hermoso para relajarse y disfrutar de la calma y el mar de este precioso pueblo, hermosas vistas, personal super amable, buenas comida y bebida en el hotel y buenas recomendaciones para comer cerca.

Cons:

No poder quedarme a vivir ahí.

2026-03-09 • via Nuitee
E
Eric • couple • fr
7
2026-03-08 • via Nuitee
S
Simon • couple • gb
8
Lovely beach-side hotel in a beautiful location
Pros:

La Casa Cielo is located on the beach and has beautiful views through palm trees of the ocean. There is a lovely pool and the sun loungers in the garden can be positioned for shade or for sun. The upstairs restaurant, bar and terrace have lovely views of the ocean too, as do the majority of rooms. We opted for a room with a ‘garden view’ which had a large balcony but actually looked out over low buildings to a grassy area of the town. We did feel that describing the room as having a ‘garden view’ rather stretched the imagination! That said, we really liked this room as it was very large and the balcony offered far more privacy than the majority of ocean-view rooms. Breakfast consisted of a lovely fresh fruit platter, yogurt and granola and toast and there was an unlimited supply of coffee and various teas. There was also unlimited mineral water freely available for guests to fill the large thermos flasks supplied by the hotel. We were disappointed that eggs were not included in the breakfast but there was a breakfast menu available for an extra cost. The standard of cleanliness was extremely high and all staff were very courteous and friendly. We would highly recommend this hotel and it was a great final location for our 3 week trip around the Yucatan Peninsula.

Cons:

What we weren’t expecting, however, was to have to sign a disclaimer agreeing not to bring any food or drinks - including alcohol -onto the hotel premises which included the garden. This was not explained on their website and did not appear on booking.com either. We were not happy about having to agree to pay a $100 fine should we break this rule which we only found out about at check-in.

2026-03-08 • via Nuitee
D
david • couple • gb
9
Probably the best in El Cuyo ..if they keep on top of it.
Pros:

It works.. shower , air con .. location is very good.
The ethos of the hotel comes from the CEO. He has a heart and much experience. Importantly the humility of
understanding the guests mean his presence as leading light is very important. The cleaners and guys who do most of the menial tasks are very positive.. again they do an excellent job.

Cons:

Like a lot of instances in general. Things can slip in terms of remembering the tourists are not just numbers.
In many ways it’s not what’s wrong .. but how quickly they sort it . Again the place is professionally managed
.. so any glitches get ironed out.

2026-03-07 • via Nuitee
A
Alexandra • couple • fr
9
Idéal pour commencer son séjour dans le Yucatán et décompresser
Pros:

Le cadre et l’emplacement
Le petit déjeuner délicieux
Le restaurant
L’accueil et les conseils donnés

2026-03-05 • via Nuitee
L
Luis E • couple • mx
10
Great place and hotel
Pros:

Very good location, friendly staff, clean

Cons:

Nothing

2026-03-03 • via Nuitee
B
Bruno • solo_traveller • nc
8
Pros:

L’emplacement et la gentillesse du personnel

Cons:

Ma chambre, la seule de l’établissement qui ne donne pas sur la piscine / la mer.

2026-02-24 • via Nuitee
R
Robert • extended_group • us
10
Nice quiet location for a relaxing get away
Pros:

Location was perfect. Small hotel with great staff. Rooms are simple clean and comfortable. Included breakfast was nice with option to order additional ideas for a fee. All very good. Hot tub was very warm but water appeared cloudy. Access to the beach was easy as was walking into town

2026-02-13 • via Nuitee
F
Frank • couple • de
8
Pros:

gute Lage am Strand

Cons:

Ausstattung des Zimmers( kein Tisch , kein Stuhl)
Keine Ablagen- nur einfaches Sideboard
Frühstück minimal
Es war laut( abends Geräusche vom Restaurant)

2026-02-08 • via Nuitee
J
Judith • couple • at
9
2026-01-30 • via Nuitee
Åsa • couple • se
10
2026-01-26 • via Nuitee
E
ENRIQUE • couple • mx
6
Mercadotecnia engañosa
Pros:

Nada

Cons:

Lo anuncian cómo un hotel premium y está muy lejos de ésto.

2026-01-25 • via Nuitee