Aldgate Apartments FT5

Hotels
7.5 (53 reviews)
219 Commercial Road , London , gb

Facilities

Non-smoking rooms
Non-smoking throughout
Guest rooms disinfected between stays
Cashless payment available
Property cleaned by professional cleaning companies
CCTV outside property
Television in common areas
Free wired internet
Internet access

Review Highlights

Pros:
Good location
Well-equipped apartments
Cons:
Poor cleanliness
Lack of communication and service issues

Categories

Cleanliness
4.46
Numerous complaints about the cleanliness of the apartment and bathroom facilities.
Service
6.93
Lack of communication from the host and poor customer service.
Location
7.47
The location is great for getting around, but not particularly nice or safe at night.
Room Quality
8.42
The apartments were in great condition with good amenities.
Amenities
7.95
Apartments were well-equipped but some amenities were inadequate (e.g., towels).
Value for Money
8.91
Good price considering the location and available amenities.
Food and Beverage
7.96
Standard quality for this hotel tier.
Overall Experience
7.93
Overall good stay despite several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:58

Property Description

Prime Location:

  • Close proximity to major attractions such as Tower of London and Tower Bridge.
  • Easy access to public transportation including Liverpool Street Underground Station.

Modern Amenities:

  • Fully equipped kitchen with oven, microwave, toaster, and fridge.
  • Free WiFi available throughout the property for guests' convenience.

Nearby Dining Options:

  • Explore dining options in the vibrant Brick Lane area.
  • Close to various restaurants and cafes for a delightful culinary experience.

Book FT5 Penthouse Rooms for a comfortable and convenient stay in London.

Important information:

In order to complete the self check-in process, guests are required to provide an ID before arrival. If you choose not to provide your ID before arrival, you may not use the self check-in. Instead, you will have to provide your ID upon arrival during normal check-in hours.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 53 reviews
Cleanliness: 4.46
Service: 6.93
Location: 7.47
Room Quality: 8.42
Amenities: 7.95
Value for Money: 8.91
Food and Beverage: 7.96
Overall Experience: 7.93
G
GEMA couple es
7
2026-01-19 via Nuitee
L
Loic solo_traveller nz
8
Very good quality and affordable. In a good location.
Pros:

Very good quality and affordable. In a good location.

2026-01-19 via Nuitee
C
Cyril couple fr
4
2025-12-14 via Nuitee
A
Alejandro couple es
1
Pésimo
Pros:

Tenía un metro a 10 minutos andando

Cons:

Para empezar el check-in horrible, tuvimos que llamar y escribir varias veces hasta que nos contestaron tardamos más de una hora en poder entrar, al darnos las llaves no nos explicaron absolutamente nada y el trato fue pésimo, tardamos 15 minutos en averiguar cómo funcionaba cada llave y maniobrar con el picaporte ya que para cerrar había que subirlo hacia arriba.
Las escaleras de dentro del sitio para subir a los cuartos estaban en muy mal estado agujeros,golpes,moho,la pared sucia.
La alfombrilla del baño sucia y los botes de jabón completamente vacíos aunque se supone que todos los días venían a limpiar …, la nevera vacía y olía muy mal.
Compramos el cuarto con baño privado y nos dieron un cuarto con baño compartido.
La zona en la que nos hospedamos era bastante insegura no inspiraba absolutamente nada de seguridad,no recomiendo para nada este sitio habría preferido gastarme un poco más sin duda

2025-12-12 via Nuitee
M
michael solo_traveller gb
8
2025-11-26 via Nuitee
I
Iemina couple it
1
Esperienza da non ripetere
Pros:

Niente

Cons:

Non c’è stata comunicazione tra l’host e noi, né prima del nostro arrivo, né dopo. L’appartamento era situato in una zona non particolarmente bella. Le scale per raggiungere l’appartamento erano molto ripide e c’era puzza. La nostra camera era sporca. Il bagno non era stato lavato, il water era molto sporco e il pavimento era molto appiccicoso e pieno di capelli e sporcizia. Si vedeva che non era stato lavato e non era stata neanche passata l’aspirapolvere. Siamo stati 9 giorni e ci hanno lasciato un asciugamano molto piccolo per farci la doccia e basta e quando ho scritto per averne un altro in più il mio messaggio è stato ignorato. I cestini della spazzatura in camera non erano stati svuotati, anche quello del bagno. Il tappeto in camera era sporco, la carta igienica non è bastata. Lo shampoo era praticamente vuoto e ogni volta che entravamo in camera, dopo essere stati via per tutto il giorno c’era puzza. La camera si affaccia su una via molto trafficata e non era assolutamente insonorizzata. La cucina in comune era sporca, il forno e il bollitore erano inutilizzabili per la sporcizia così come le pentole, sporche.

2025-11-23 via Nuitee
L
Lauren extended_group gb
8
Pros:

The location was great. Generally clean. Good price.

Cons:

The stairwell is atrocious, holes, mould, paper and paint peeling, dirty, smelled.
TV remote in the Living room had no remote, the sky box underneath it had no leads.
Lamps with no bulbs, lamp nowhere near socket to plug in.
Could do with more towels, tea towel and bath mat.

2025-11-19 via Nuitee
S
Stefanie couple be
7
2025-11-14 via Nuitee
L
Lee couple gb
1
STAY AWAY!!! Completely conned and 4 days later still no refund
Pros:

Nothing, as no one was on hand at all to let me into the property or to answer any phones or let me have any access info.

Cons:

Tried calling numerous times and had to cut my trip to London short as I had to catch a late train back!

Zero customer service whatsoever ever

2025-11-11 via Nuitee
C
Cali couple ar
10
Pros:

We had a very good stay! When we arrived, the cleaning staff was still there finishing up. The apartment is located in Whitechapel, which is convenient for getting around the city, although the area itself is not very central at night. The building and stairs are a bit old, but the apartment itself was in great condition and we had no issues at all.

It was fully equipped — kitchen with all the basics for cooking, cleaning products, soap, shampoo, conditioner, iron, hair dryer, etc. Overall, we had a comfortable stay and I would definitely recommend it!

Cons:

Walking around the area at night felt a bit unsafe to me — nothing dangerous happened, but I just didn’t feel very comfortable.

2025-11-03 via Nuitee
Žanete extended_group lv
6
2025-10-17 via Nuitee
J
Julia extended_group de
5
Pros:

Der Mc Donald‘s neben an.

Cons:

Der Lärmpegel dort ist enorm, bei den Betten drücken teilweise die Federn durch, sehr viele Verschmutzungen und Schäden an den Wänden, die Toilettenspülung funktionierte so gut wie gar nicht.

2025-10-14 via Nuitee
V
Vivien Julietta couple gb
10
2025-10-12 via Nuitee
R
Ryszard Radziszewski couple pl
8
2025-10-08 via Nuitee
J
Johanna couple de
5
Bilder täuschen, sehr lieblose und ungepflegte Unterkunft!!!
Pros:

Die Lage war für den Peis der Unterkunft gut. Generell hat die Unterkunft sehr viel Potenzial ist aber sehr runtergewirtschaftet und sporadisch. Das Bad war gut von der Größe.

Cons:

Ich glaube das ist eine der schlechtesten Bewertung, die ich je geschrieben habe. Das Apartment hat sehr viel Potenzial und war bestimmt mal sehr gepflegt, wenn man sich die Bilder ansieht, diese spiegeln aber den aktuellen Zustand und Service in keinster weiße ab! Ich weiß das London sehr teuer ist und man Abstriche machen muss aber dennoch haben uns einige Punkte sehr gestört:
Check-In Infos gab es nur auf Anfrage von unserer Seite aus! Wir wurden dann aufgefordert Bilder unsere Pässe per WhatsApp zu schicken und mussten dann rumtelefonieren, um unsere Schlüssel zu bekommen. Alles sehr unpersönlich! Die gesamte Kommunikation lief über WhatsApp und wir mussten teil ewig auf Antworten warten. Auf die Frage ob man das Gepäck nach Check out aufbewahren kann warten wir bis heute…
Im Zimmer war es unfassbar heiß und es gibt nur ein Fenster was geöffnet werden kann.
Zimmer kann nicht wirklich verdunkelt werden und es ist sehr laut (auf letzteres waren wir allerdings eingestellt, da es an einer Hauptstraße liegt)
Es gab nur 1 großes Duschhandtuch pro Person. Auf Nachfrage ob man noch ein kleines für die Hände etc. bekommen könnte wurde uns gesagt es gäbe keine (auf den Bildern bei Booking.com sind welche zu sehen…). Uns wurde dann ein weiteres großes Handtuch versprochen, welches wir nie bekommen haben.
Die Unterkunft war zwar geputzt worden was man an den Streifen und Schmieren auf dem Boden, im Bad, Spiegel, Türen etc. erkennen konnte aber wirklich sauber hat es sich nicht angefühlt
Der Teppich im Zimmer war verschmutzt und hatte viele Flecken
Auf unserem Bettlaken waren am Fußende Blutflecken, was uns erst gegen Ende aufgefallen ist, weil sie gut versteckt waren.
Generell war das Bett eine Katastrophe und kann eigentlich nicht zu zweit benutzt werden da die Matratze total durchgelegen ist und man jede Bewegung des anderen merkt.

2025-10-06 via Nuitee
S
Stevan solo_traveller ch
5
Okay, beim genauen Hinschauen naja
Pros:

Geräumiges Wohnzimmer und Bad, aber nicht als Einzelnutzung

Cons:

Beschreibung stimmt nicht überein, erst nach der Buchung war ein Gemeinschaftsbad ersichtlich
Sehr kleine Zimmer 15m2

2025-10-04 via Nuitee
T
Tamara couple gb
9
Good
Pros:

Nice and clean

2025-09-15 via Nuitee
F
François family_with_children fr
7
Pros:

Accueil sympathique et serviable, espace collectif assez grand. Bien placé pour nous. On trouve à cinq minutes Brick Lane, très sympa (communauté Bangladaise) et d'autres quartiers.

Cons:

Nous n'avions pas compris que l'appartement comportait trois chambres en tout dont une était louée séparément à d'autres personnes. C'était bizarre mais correct au final.
Le gérant a mis du temps a nous transmettre le bon jeu de clefs mais nous étions en avance.
Sur les terrasses, les pigeons ne manquent pas…

2025-09-08 via Nuitee
A
ALEKSANDRA family_with_children it
7
Quite ok
Pros:

Kitchen fully equipped !
Very nice and clean, big fridge, really comfortable!

Cons:

Firstly, the room is too hot because it is positioned directly under the roof! There is no air conditioning but only the fan. We had strangely hot days during our stay in London, so the hot in the room (that was very small) was unbearable.
Secondly, there are definitely too many stairs (like fourth floor without elevator!) that were not specified anywhere. People with health problems should be informed in advance because this accommodation is definitely not suitable for them.

2025-08-15 via Nuitee
A
ALEKSANDRA couple it
6
Pros:

Fully equipped

Cons:

Too hot. Too many stairs to climb to arrive to the apartment (not suitable for people with disabilities and/or health problems)

2025-08-12 via Nuitee