RL HARBOR INN ANNEX

I am extremely disappointed with my stay at this property, and I feel that it did not provide value for the money I paid. Given the issues encountered, I will be requesting at least a partial refund.

We booked a 4 night stay for the RL Harbour Inn Annex which was advertised as a hotel and not as an Airbnb however when we arrived they mentioned that our booking was with the Airbnb instead.
The room looked okay until we started checking everything. The bathroom door couldn't close and the handle was broken. There was no water coming out from the shower head at all or hot water.
When we reported these issues the following day, a maintenance worker who happened to be in the property attempted to fix the door handle but without any success. Then he tried to check the water pressure and showerhead but the pressure was too low. The receptionist came upstairs and tried to replaced the showerhead with one from another room, but the problem remained unchanged.

This process took nearly an hour. As we still had three nights remaining and required basic facilities such as a functioning shower, I kindly asked if there was another room available.
Initially, we were told that the property was fully booked.

After expressing that the situation was not acceptable and that basic amenities were unusable, the staff left our room without providing any update. After waiting approximately 20 minutes, we followed up and were asked to continue waiting. After nearly another hour (during which we observed staff seemingly preparing another room) we were finally informed that another room was available.
While the shower in the second room was functional, the water pressure remained low.
Although the room initially appeared larger and better, again the bathroom door handle was broken and the door would not close. The sink tap was loose and shifted when used, and the toilet flush was also loose.

On our last day, we chose not to book any tours in order to rest.

Trop bruit

der Abfluss im Bad hat ab und zu enorm gestunken. Das sollte man mal prüfen. ich liess einfach Wasser laufen damit es nicht mehr so stinkt.

The bed was behind a wall a bit & hard to see the tv. Around the air con was a big gap which let mosquitoes in.

De waterdruk van de douche.

No electricity/AC on the last days of our trip. Disappointed with the general decor of the rooms (e.g doors wouldn’t shut properly, not very secure). Shower in the wet room was very small.

Shower didn’t work. The staff were pretty lazy and didn’t care about guests that much. I literally had to walk to hostels nearby so I could have a shower.

The shower was running slow, there are lot of mosquitos.

Shower water pressure.

We had booked the Annex hotel and when arrived they put us in the older, less nice hotel and offered a measly 5% refund. The staff were unhelpful in giving us what we paid for. I don’t recommend.

they were over booked, and they made me use another hotel the 1st night and relocate the second day, when i already had tours booked and things to do and my wife works at night remotely so she had to wake up during her night time and switch hotels, and then the bedroom wasnt available until 1300. so i paid for this hotel for 48hrs and spent less than 24 in it. ripped off and not worth it.

Upon our arrival, the hotel staff tried to put us in a bunk room because they were “sold out” (this with a prepaid reservation). When I begun to make a fuss and question why, our room suddenly became available. The staff were either incompetent or trying to pull some kind of trick (it’s a very small hotel and they should have known better). The shower had the barest trickle of water (seriously, it would take time to fill a drinking glass with that flow). Breakfast was unavailable for the time we requested. Seemed like we had to get the staff motivated to do their jobs. The place experienced electrical brown outs, so the AC was down the first half of the night—and that little room got hot and stuffy.